How to prepare your Mac for trade-in from Europe

If you opted to trade in your MacBook, MacBook Pro, or MacBook Air when you purchased a new Apple product, you’ll get a trade-in kit in the mail with everything you need to ship your MacBook to Apple. Here’s everything you need to know about preparing and packing your MacBook to trade it in.

Before you ship your Mac

1. Back up your data. If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store at getsupport.apple.com. It is your sole responsibility to back up all existing data, software, and/or programs from your product. Apple is not responsible for loss, recovery, or compromise of data, software, or programs on your trade-in product.
2. Sign out of iCloud.
3. Turn off your firmware password.
4. Deauthorize your computer for content purchases.
5. Erase your hard disk.

Pack your product using the included packaging materials

1. Slide the foam inserts onto the sides of your Mac.

2. Place your power adapter and charging cable in smaller box.

3. Place your Mac into the larger box.

4. Place the smaller box into the empty space in the larger box.

5. Close the box.

6. Find the label and peel it from the backing.

7. Place the label on the box.

*Apple is not responsible for any damage during shipping.

Ship your Mac to Apple

1. Find the name of the courier on the return shipping label.
2. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.
3. Get a receipt from the courier.
4. Check your new device shipment email for a link to check the status of your trade-in.

Learn more

For sales and product inquiries, visit Contacting Apple.

See answers to frequently asked questions on the Apple Trade In page.

© 2021 Apple Inc. All rights reserved. Apple, the Apple logo, iChat, iTunes, Mac, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions.

Published Date: June 28, 2021

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