My Big Green® Machine Professional Carpet Cleaner has No Suction | Support

If you are experiencing No/Low Suction, follow these steps to resolve:

• Take clean and dirty water tanks off the machine

• Empty dirty water tank

• Look into opening in front of clean water tank

  • If there is no visibility to the floor, tilt the machine back to peer through opening
  • Clear any obstructions
  • If you are unable to clear obstructions, visit a BISSELL Authorized Service Center or Contact Us

• Reattach them separately

• Open the attachment hose door on top of the dirty water tank

• Hold your palm over the opening to feel for suction

  • Is there suction?
  • No > Clear debris in the front tank where the gasket goes around an opening
    • Test for suction over the opening after debris is cleared > Is there suction?
      • Yes > Unplug machine and continue troubleshooting
      • No > Visit a BISSELL Authorized Service Center or Contact Us
  • Yes > Unplug machine and continue troubleshooting

• Take the top off the dirty water tank and inspect the red float and baffle

• If the float and baffle does not move side-to-side freely, does not move at all, or is stuck closed, a new tank top will need to be ordered > Go to Parts & Supplies

• Examine the gaskets around the end of the hose

  • Are the gaskets missing or torn?
  • Yes > Order a replacement Hose > Go to Parts & Supplies
  • No > Continue troubleshooting

• Examine hose for cracks

  • Is hose cracked?
  • Yes > Order a replacement Hose > Go to Parts & Supplies
  • No > Test for suction

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Visit a BISSELL Authorized Service Center or Contact Us

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