My Big Green® Machine Professional Carpet Cleaner has No Suction | Support
- June 7, 2024
- Bissell
Table of Contents
If you are experiencing No/Low Suction, follow these steps to resolve:
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Take clean and dirty water tanks off the machine
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Empty dirty water tank
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Look into opening in front of clean water tank
- If there is no visibility to the floor, tilt the machine back to peer through opening
- Clear any obstructions
- If you are unable to clear obstructions, visit a BISSELL Authorized Service Center or Contact Us
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Reattach them separately
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Open the attachment hose door on top of the dirty water tank
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Hold your palm over the opening to feel for suction
- Is there suction?
- No > Clear debris in the front tank where the gasket goes around an opening
- Test for suction over the opening after debris is cleared > Is there suction?
- Yes > Unplug machine and continue troubleshooting
- No > Visit a BISSELL Authorized Service Center or Contact Us
- Test for suction over the opening after debris is cleared > Is there suction?
- Yes > Unplug machine and continue troubleshooting
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Take the top off the dirty water tank and inspect the red float and baffle
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If the float and baffle does not move side-to-side freely, does not move at all, or is stuck closed, a new tank top will need to be ordered > Go to Parts & Supplies
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Examine the gaskets around the end of the hose
- Are the gaskets missing or torn?
- Yes > Order a replacement Hose > Go to Parts & Supplies
- No > Continue troubleshooting
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Examine hose for cracks
- Is hose cracked?
- Yes > Order a replacement Hose > Go to Parts & Supplies
- No > Test for suction
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Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Visit a BISSELL Authorized Service Center or Contact Us
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