If an app on your Mac stops responding, closes unexpectedly, or won’t open
- June 7, 2024
- Apple
Table of Contents
If an app on your Mac stops responding, closes unexpectedly, or won’t open
If an app on your Mac does not work as expected, try this.
Quit and reopen the app
Quit the app, then open it again. If the app won’t quit, force the app to quit. Then check to see if the problem with the app is fixed.
Restart your Mac
Restart your Mac. Then check to see if the problem with the app is fixed.
Check for updates
To see if updates are available for the app, open the App Store, then click Updates. If updates aren’t available for the app, update the software on your Mac. Or if you didn’t get the app from the App Store, look for updates to the app on the app developer’s website. Then check to see if the problem with the app is fixed.
Reinstall the app
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. If you didn’t get the app from the App Store, redownload the app on the app developer’s website. Then check to see if the problem with the app is fixed.
Get more help
- If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your Mac, or if the App Store itself is not responding, contact Apple Support.
- If you bought the app recently and you no longer want it, you can also request a refund.
Published Date: November 17, 2020