SimPure Reverse Osmosis (RO) Water Purification System Q6 User Manual

SimPure Reverse Osmosis (RO) Water Purification System Q6 User Manual

Who We Are

• SimPure® is a purification brand based in the United States, specializing in creating a better, healthier you through improved filtration and purification technologies.
• Back to nature with clean water and fresh air. SimPure® promotes the philosophy of a ‘minimalist lifestyle’ that is committed to creating a simple, clean, and comfortable environment.
• SimPure® designs products to be both smart, easy to operate, and practical in appearance and functionality.
• SimPure® products care for you, your family, our planet. Stay simple, Stay pure.

Contact Us

If you require technical assistance, please contact our friendly professional support engineers, who will be pleased to assist you.
3320 W Valley HWY North Ste D108 Auburn WA 98001
Customer Service: service@simpurelife.com
Toll-Free Phone: +1-866-528-4572
Website: www.simpurelife.com

Operators and Maintenance Handbook
SimPure® Q6 Reverse Osmosis (RO) Water Purification System Owners Handbook Manual Ref: MSRP-113L-03

03

| ****

07/2020

| Improved manual design from customer feedback, clarified details, added further instructions, diagrams, and part numbers.
04| 09/2020| Fridge connection. Minor updates.

Overview

Getting Started

• Introduction
• System features
• SimPure® contact details
• Health & Safety
• Warnings & Cautions
• Typical Installation

Installation Guide

• System Contents
• Inspect Installation Kit
• Required Hand Tools
• Site Preparation
• Assemble Components
• Commissioning

Operation Guide

• Operation Guide
• Warning Indicators
• Replacing Filters
• Water Tests
• Troubleshooting Guide
• Warranty
• Appendix

Getting Started

Introduction

Thank you for purchasing the SimPure® Q6 Reverse Osmosis (RO) Water Purification system, delivering pure water to your home, helping you to eliminate plastic bottles, and protect our blue planet. Please refer to the SimPure® website for the latest product information, including operator manuals, product videos, support materials, and where to purchase SimPure® products and consumables.

The Q6 is a durable piece of equipment, with proper care, it will last for many years. This owner’s handbook outlines the installation, operation, and maintenance requirements to sustain perfect product performance. Please note the Q6 may take a couple of minutes for the water to reach optimum salt rejection when first opening the faucet.

The Q6 features four stages of filtration to produce healthy and clean water for your family.
Stage 1: Sediment removal. Stage 2: Activated carbon adsorption. Stage 3: Fine sediment removal. Stage 4: Reverse osmosis (RO) filter.

Customer Service: service@simpurelife.com Toll-Free Phone: +1-866-528-4572 Website: www.simpurelife.com
Q6 can filter out impurities and particles from your water, such as sediment, dirt, rust, chlorine, fluoride, odors, limescale, lead, viruses, bacteria, organic matter, and heavy metals, giving your drinking water a much better, crisp, and fresh taste.

Health & Safety

SimPure® products are designed with safety in mind. However, personnel working on these units must be familiar with any potential dangers. All safety information detailed in this handbook should be reviewed before installing and operating this water purification system.

This product is not a toy; children must be supervised when using the system. Keep packing materials out of children’s reach
The system has been designed for indoor use only. Install the system out of direct sunlight on a flat, level, dry, and secure surface such as under the sink in a location with average ambient room temperature.
Do not move the system without first isolating the power and feed water supply and releasing any water pressure.
This unit is for use with cold municipal tap water or potable well water that has been tested safe by a certified laboratory. Never use hot water or unknown/unsafe sources of water.
The installation of the system must comply with your local and state regulations. Please check before commencing installation.
In case of malfunction, isolate the power and water supply to the system. If any part of the unit is damaged or missing, replace the item before use.
Warnings and cautions are provided; Failing to observe the instructions could result in damage to the equipment, associated parts, surroundings, or personal injury.

Operating Guidelines

The following table lists the operating parameters for this product. Operating this product outside these specifications may cause system performance issues and may even lead to personal injury and void any warranty. Please contact SimPure® for further advice and support.

Operating Parameters

Model| SimPure® Q6
Production rate (up to)

Dependent on feedwater type, operating pressure, and water temperature.

| 46 fl oz/min. (1.3L/min) 21 GPH. (78L/hr.)
Filter life expectance

Dependent on feed water type and temp.

| 1057 Gallons (4,000L)
Power requirements| 110 Volts 60Hz AC. 65Watts
Feedwater Type| Municipal potable/tap water or well water meeting government standards

Feedwater Pressure

| Ideal feedwater pressure should be between 15 – 60 psi (100 – 400 kpa)

If the feedwater inlet pressure exceeds 60 psi (400 kpa), please install a

feedwater pressure regulator.

Feedwater Temperature| 41-100℉ (5-38℃)
Ambient Temperature| 40-104℉ (4-40℃)
*Feedwater TDS level**| ≤ 500 ppm

Water Hardness (Optional)

| For best results use a softened feedwater supply with a hardness level below

10 gains per gallon, with no iron present.

TDS = Total Dissolved Solids, which is the total weight of all solids dissolved in a given volume of water, expressed in units of mg per unit volume of water (mg/L), also referred to as parts-per-million (ppm). With a SimPure® TDS meter, you can easily compare the system outlet quality with your source water to help monitor the performance of the system.

Typical Installation

The following illustration shows a typical under-sink installation of the SimPure® Q6 Reverse Osmosis (RO) Water Purification system. It shows the connection to the water supply, the drain line, and dispense point through the smart gooseneck faucet (installed over the sink). There is also an optional fridge water outlet point designed to feed filtered water to your refrigerator.

Typical Installation

The following illustration shows a typical under-sink installation of the SimPure® Q6 Reverse Osmosis (RO) Water Purification system. It shows the connection to the water supply, the drain line, and dispense point through the smart gooseneck faucet (installed over the sink). There is also an optional fridge water outlet point designed to feed filtered water to your refrigerator.

Installation guide

System Contents

Your SimPure® Q6 RO Water Purification system was carefully assembled, packaged, and shipped complete with all the parts you should require for a standard installation. Please follow these instructions carefully. Should you have any questions, please review the additional support material on the SimPure® website, email, or call our toll-free friendly SimPure® customer service helpline.

Inspect Installation Kit

Carefully unpack your SimPure® Q6 RO Water Purification system. Layout the parts to familiarize yourself with the components, check nothing is missing before you start the installation.

Unsure about something? Is there a problem? Please contact the SimPure® customer service team.
Customer Service: service@simpurelife.com Toll-Free Phone: +1-866-528-4572 Website: www.simpurelife.com

.Installation Guide

Read this entire manual thoroughly before beginning your installation. Take note of the safety tips and follow all steps to ensure your system is connected up correctly. Installation needs to comply with state and local laws and regulations; you must check and comply with all local plumbing codes. Warning: Massachusetts, USA, require installation by a licensed plumber and does not permit the use of saddle valves. (plumbing code 248-CMR of the Commonwealth of Massachusetts)

Hand tools required

Essential hand tools are required for the installation, including an electric drill, 1″ (25mm) hole saw and drill bits up to and including ¼” (6.5mm), adjustable wrench, tube cutters (or knife), cross-head screwdriver (Phillips), a hammer and center punch.

Plan your Installation

Your SimPure® Q6 Water Purifier is designed to be installed under the sink in a location such as a kitchen, bathroom, laundry room, or utility room. Review your location options and determine where you are going to install your system.
Note: The smart gooseneck faucet requires a low voltage electrical connection; make sure the cable on the smart faucet will reach the SimPure® Q6 once a location has been chosen.

Site preparation

Determine and check the size and position of items for proper installation into the chosen location and remember to leave enough space around the purifier for changing filters and maintenance. Temporarily place the system into the planned location to ensure that the tubes will reach each section and can be installed without any kinking (folding of the tube). Check the smart faucet cable can reach and connect to the rear of the SimPure® Q6.

The SimPure® Q6 RO water purification system should be installed on a flat level surface, preferable under the sink.
Before starting the installation, isolate the water supply.

The SimPure® Q6 has a fridge water outlet connector designed to supply filtered water to a refrigerator that has a water connection point. Use the ¼” PE tube and the supplied adaptor. Please note: The Q6 fridge water outlet provides clean filtered PPC (sediment and carbon) water for your fridge (not RO), bypassing the system pump to allow for silent fridge filling mode.
Do not connect the fridge to the pure water outlet; it is not designed to be operated from this port.

Assemble the Components

How to use the Quick-Connect (QC) fittings
The SimPure® Q6 Water Purification system uses quick-connect (QC) fittings making the installation simple and easy.

• How to release tube (or plug) from a quick-connect.
  

1. Remove the locking C-clip by sliding it out from under the quick-connect fitting collet.
2. Push the collet down onto the fitting (closing the gap between the collet and fitting) and hold. You can also use the Plug removal tool.
3. While holding the collet down, gently pull the tube (or plug) in the opposite direction at the same time to release.

Smart Gooseneck Faucet Assembly

SimPure® Q6 RO water purification system comes with a smart gooseneck faucet, which is used to dispense the purified water and indicate when the system is operating normally or requires a filter replacement.

Fixing to the Sink. Install the smart faucet on the sink surround if possible, making sure you have clear access above and below, and the faucet outlet is over the sink. Using a hammer and center punch, mark the hole. Drill a pilot hole first, then using a 1″ (25mm) hole saw attachment make a clean hole.
Insert the faucet base and smart cable through the hole and secure it using the gasket and locknut underneath the countertop. The smart cable locates into the small notch on the edge of the gasket.
Note: If you do need to drill the countertop, especially for granite, tile, or concrete, professional help might be required as these surfaces are usually hardened materials and not easy to drill.

Install the saddle valve drain connection

The SimPure® Q6 Water Purification system requires a drain connection before it can be used. When installing the drain saddle valve under a sink, make sure you connect to a straight piece of drainpipe and that it is ABOVE the water trap (‘P’ trap or ‘U’ bend); see diagram below for recommended installation locations.

Drill a ¼” (6.5mm) hole on the drainpipe with an electric drill.

Remove the backing and stick the saddle valve seal on the pipe, line up the holes.

Assemble the drain saddle valve according to the diagram below and tighten the bolts evenly with the cross-head screwdriver to allow the clap to fit snuggly around the pipe (Do Not Overtighten). Once secure, insert the ¼” PE tube into the saddle valve QC fitting and push the tube a further 3/5″ (15mm) into the saddle valve, so the end of the tube roughly reaches the middle of the drain pipe.

Customer Service: service@simpurelife.com Toll-Free Phone: +1-866-528-4572 Website: www.simpurelife.com

Install the feedwater adaptor valve

The SimPure® Q6 Water Purification system requires a connection to the water supply. To do this, we use the supplied feedwater adaptor.

Wrap a couple of turns of Teflon tape around all the male threads. Connect the cold-water supply and feedwater adapter.

Optional Fittings:

The feedwater adaptor valve is provided with ½” NPT threads, if your installation requires ⅜” compression threads then utilize the two additional reducing bushes in your kit.
Note: Please disregard the two optional bushes if they are not required for your installation.

Plumbing the System

Now all the sub-assemblies are complete, the feedwater valve, smart faucet, and drain connections are installed, it’s time to connect everything with the included ¼” and ⅜” PE Tube.

Connecting the Purifier

1. Remove the three transit plugs from the Pure Water, Sewage, and Inlet Water ports on the rear of the SimPure® Q6 System using the included QC plug removal tool.

2. Optional: If connecting your refrigerator, also remove the Fridge Water transit plug. If not connecting up a fridge at this time, please make sure you leave the Fridge Water transit plug in place.
   
   IF NOT CONNECTING UP YOUR FRIDGE WATER SYSTEM LEAVE THE FRIDGE WATER PLUG IN PLACE
   

3. Inlet Water – Place one end of the ⅜” PE tube in hot water for about 2 mins to soften the tube. Side the hex nut and tube collar from the feedwater adaptor onto the end of the softened tube and push the PE tube onto the feedwater adaptor fitting, tighten the hex nut using a wrench to ensure it does not leak. Connect the other end of the tube to the ⅜” Inlet water connection on the Q6.

4. Sewage (concentrate/reject water) – Using the ¼” PE tube connect the drain saddle to the sewage connection on the Q6.

5. Pure Water – Using the ¼” PE tube connect to the ¼ “adaptor fitted to the tail of the smart faucet, then connect the other end of the tube to the Pure
   Water connection on the Q6.

6. Connect the jack plug from the smart faucet into the rear of the Q6, hand-tighten the threaded connector clockwise to secure the connection.

7. Optional – Fridge Water – Using a ¼” PE tube, connect one end to your fridge using the 7/16″ Fridge adaptor (supplied) and the other end to the Fridge water connection on the Q6. Refer to the appendix on page 28 for further details.

8. Locking Clips – Fit the blue locking clips to each QC fitting on completion. Review – Check each connection is secure and pushed fully into the Quick Connect (QC) fitting to avoid any leaks now or in the future.

Installing PPC filter and RO Membrane cartridges

1. Remove the packaging from the PPC and RO cartridges and pull off the two covers from the front of the SimPure® Q6 system.

2. Insert the PPC filter into the top housing.

3. Make sure the cartridges are slightly angled to the left, when inserting them, turn clockwise when fully inserted to lock the cartridge into position at 12 o’clock.

4. Replace the two filter covers once the filters are locked in position.
   MAKE SURE BOTH CARTRIDGES ARE LOCKED INTO POSITION BEFORE TURNING ON THE WATER
   Starting-up the Purifier

5. Plug the output of the power adapter into the connector on the back of the purifier, then plug the power adaptor into an electrical outlet. The purifier will beep indicator the power is on and connected.
   Note: If you are using an electrical outlet under the sink, make sure it’s turned on, there is usually an isolation switch mounted above the Kitchen counter that turns the power on for under sink power outlets. Test the SimPure® Q6 in a different power outlet if in doubt.

6. Turn on the water supply using the feedwater adaptor valve.

7. Open the smart gooseneck faucet and wait for the water to flow; as soon as you see water, shut the faucet and wait for 30 minutes to pressure test the system for any leaks.

8. Check all the plumbing connections; if you discover a leak, turn off the feedwater adaptor and fix the issue before commencing.

9. After 30 minutes, open the smart facet and allow the system to operate for a further 30 mins to flush the system ready for use.
   Note: The SimPure® Q6 beeps when you turn the power on and automatically flushes water to the drain for the first 30 seconds.

CONGRATULATIONS! You have completed the installation!

Unsure about something? Is there a problem? Please contact the SimPure® customer service team.
Customer Service: service@simpurelife.com Toll-Free Phone: +1-866-528-4572 Website: www.simpurelife.com
Operation Guide

Smart Faucet Operation

The SimPure® Q6 utilizes a smart faucet that quickly displays the working condition of the purifier using an indicator ring.

Blue – Indicator ring turns blue when you open the smart faucet; the purifier is working. Red – Indicator ring is red when the filters require replacement. Off – Indicator ring off, the purifier is in standby or powered off.

Control Panel

The SimPure® Q6 control panel has two push-buttons and three indicators used to operate the system and display the service life of filters.

Flush – Used to manual initiate the 30-second automatic flush cycle. Push a second time to manual abort the 30-second flush cycle. Note: After every 10-minutes of purified water production, the purifier will automatically start a flush cycle for 30 seconds (when not in use).

IF THE PURIFIER IS NOT USED FOR A WEEK, PRESS “FLUSH” BUTTON, WAIT 30 SECONDS, RUN WATER FROM FAUCET FOR 3 MINUTES BEFORE USING AGAIN.

Warning Indicators

PPC Indicator – PP+CTO composite filter service life indicator. When flashing Red signifies there is less than 5% service life remaining in the filter cartridge (less than 2.5 hours of pure water production left)
RO Indicator – Reverse Osmosis (RO) membrane service life indicator. When flashing Red signifies there is less than 5% service life remaining in the filter cartridge (Less than 5 hours of pure water production left)
PPC/RO Indicator – Continually on, followed by ten beeps, signifies the filter/s have reached the end of their serviceable life and need to be replaced as soon as possible. (Follow instruction on page 23)
Power Indicator – Purifier is connected to the power adaptor and operating.
PPC/RO/Power – When all three indicator lights, PPC/RO/Power, are flashing, it signifies the purifier has produced water continuously for more than 30 minutes and has shut down for safety reasons. This feature is designed to protect against flooding or if the smart faucet has been left running unattended. To reset the SimPure® Q6, remove the power plug and reinsert to reset the purifier.

Replacing Filter Cartridges
When replacing the PPC Filter/ RO Membrane, first make sure the water supply is isolated by turning off the feedwater adapter valve, and the power is unplugged. Pull off the filter cover. Turn the filter counter-clockwise and pull the cartridge out of the housing. To install a new cartridge, reverse this sequence following the instructions on page 19. Once the required filter cartridge has been replaced, turn the feedwater adaptor valve back on.

Press the “Reset” button for 3 seconds to enter the reset mode. Then press the button again to choose the appropriate filter. The indicator light flashes blue. Press the “Reset” button again for 3 seconds to confirm the filter reset operation and return to normal operation. Press the “Flush” button once to rinse and flush the purifier for 30 seconds. Press the button again to manual stop flushing if required.

Replacement Filter Cartridges

SimPure® Part No.|

Description

| Total Pure Water

Production Time (Hours)

| Estimated

Replacement Schedule (Months)

HETSF001| PPC Filter Cartridge| 50| 6 – 12
HETSF002| RO Membrane| 100| 12 – 24

Customer Service: service@simpurelife.com Toll-Free Phone: +1-866-528-4572 Website: www.simpurelife.com

Water testing (Optional)

To monitor the performance of your SimPure® Q6 Water Purification system, you will need a water meter that can test the impurities in water. SimPure® has a simple to use handheld TDS meter designed for this purpose. It is recommended you follow this procedure before taking a water sample:

• STEP 1 – OPEN the smart faucet tap and allow the water to run for 3 minutes to drain before sampling the water
• STEP 2 – Rinse a clean cup or small container with the purified water and disregard, refill container.
• STEP 3 – Place the SimPure® TDS Meter in the solutions and follow the instruction to take a TDS reading
• STEP 4 – Once you have a purified water reading, you should then test the feedwater. Run some water from your standard cold sink water tap into a clean cup or small container and check the TDS.

Now that you have a water quality reading from the feedwater and the purified water, you can compare two reading to see how well your water purification system is operating.

• As a general guide, the purified water TDS level should be >90% lower than the incoming feedwater indicating the purifier is working well; however, this will depend on feedwater quality, which can be substantially different from one region to another.

SimPure® TDS Meter Part Number: RSTDS001_S8 or RSTDS002_S8

Troubleshooting Guide

 | Problem| Possible Solution

1

| The Water purifier will not turn on or respond when pressing any push buttons| Plug the water purifier into the electrical outlet and make sure the outlet switch is on (if applicable) The

purifier should beep once when connecting to the power

Plug the purifier into a different electrical outlet to check the outlet is working

2

| All three indicators are

flashing at the same time

| The smart faucet has been left open for more than 30 minutes, or the purifier has developed a leak.

Close the faucet or fix the leak, then unplug the unit from the electrical outlet and reinsert to reset.

3

|

No Purified water is coming out of the smart faucet

| Make sure feedwater adaptor is turned on, and water is available
Improper Teflon tape wrapping has blocked the inlet connector. Remove Teflon tape and re-wrap tape around fittings.

4

|

The volume of purified water is low

| The water temperature is too low.

Make sure the unit is at room temperature, and

feedwater is >40℉ (4℃)

PPC Filter is blocking.

Replace PPC filter and flush purifier.

RO membrane fouled.

Flush the RO membrane. Replace if flushing does not help.

5

| Water continually flowing to drain even when the

purifier is off

| The automatic inlet valve is leaking, allowing water to flow to the drain continuously. Review/repair inlet valve, contact SimPure® for support

6

|

Water taste is poor or has a strange smell

| Adsorption of the active carbon filters is saturated Replace the PPC filter.
Wrong tube connection

Review plumbing as per manual.

The unit is left unused for an extended period. Replace all filters and flush purifier.
Troubleshooting Guide

 | Problem| Possible Solution

7

| Water Purifier makes excessive noise during operation

Note: The purifier will make some noise when processing water;

this is normal.

| There’s an air blockage in the water production system. Press the flush button once, when flushing completely open the smart faucet, and run water for 2-3 minutes to clear trapped air.

Water quality is poor; filters have blocked early (before replacement schedule). Replace PPC and RO filters. Review feedwater quality.

Warranty

SimPure® warrants to the customer that its residential reverse osmosis purifier will be free from defects in material and workmanship under normal use and service for a period of 1 year. We will replace or repair any part of the SimPure® reverse osmosis water system that we find to be defective in operation due to faulty materials or workmanship within one year since the date of the original purchase. Used replaceable filter cartridges and membranes are excluded.

General Conditions

SimPure® obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties. Prior to return or repair of covered items, the customer must obtain a return goods authorization number from SimPure® and, at SimPure® option, return the item with freight prepaid by the customer.
Damage to any part of this purifier because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by SimPure®, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions. We assume no warranty liability in connection with this purifier other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. SimPure® liability hereunder shall not exceed the cost of the product. Under no circumstances will SimPure® be liable for any incidental or consequential damages or for any other loss, damage, or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of Washington, USA, and may change at any time without notice.

Appendix

Refrigerator Connection

To connect the filtered Fridge Water outlet from the SimPure® Q6 to a Refrigerator, use the included ¼” PE tube, connect one end to your fridge using the 7/16″ Fridge adaptor (supplied) either directly onto the fridge inlet valve or inline connector as shown in the diagram below..

Note: SimPure® has provided a 7/16″ adapter to help connect the SimPure® Q6 to the fridge; however, if you require a different style of connection or fitting size, please source parts from your local hardware store or plumbing supplier.

Our Products & Services

Consumables

Full selection of consumable items to maintain your SimPure® Q6 water purifier well into the future are available from SimPure® online or through your local Distributor.

Tools & Accessories

SimPure® Test equipment helps monitor the performance of your SimPure® water purifier, making sure it’s performing as expected. SimPure® Leak Detector automatically turns off the feedwater should your purifier develop a water leak.

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Air Purifiers to improve the air you breathe for your home and car.
Showerhead filters to improve your water quality and care for your skin and hair.

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References

• SimPure Air & Water Filter Systems | Keep Your Family Healthy

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