SimPure DB10C-2 Whole House Water Filter System Owner’s Manual
- June 14, 2024
- SimPure
Table of Contents
DB10C-2
Whole House Water Filter
Model：DB10C-2
Retain owner’s manual for future reference
Operator and Maintenance Handbook for the following models:
Sim Pure® DB10C-2 Series Whole House water Filter .
| Revision | Date | Description |
|---|---|---|
| 01 | 05/2023 | New document. |
Images used in this manual may not represent your actual product; they are a visual aid only.
Overview
Getting Started
- Introduction
- Warning & Caution
- Operating Guidelines
- Typical Installation
Installation
- System Contents
- Installation Kit
- Additional Parts Required
- Installation Guide
- Installation Steps
Operation Guide
- Filter Cartridge Replacement
- Troubleshooting Guide
- Warranty
Getting Started
Introduction
Thank you for purchasing the Sim Pure® Whole House Water Filter. The 10-inch
DB10C-2 incorporating a rugged solid design, helping to deliver filtered water
to your home or office. Please refer to the Sim Pure® website for the latest
product information, including manuals, product videos, support materials, and
where to purchase Sim Pure® products and consumables.
The DB10C-2 is a piece of durable equipment; it will last for many years with proper care. This owner’s handbook outlines the installation, operation, and maintenance requirements to sustain perfect product performance.
Customer Service: service@simpurelife.com
Phone: +1-866-528-4572
Website: www.simpurelife.com
The Whole House Water Filter will guard your property against poor incoming water quality. Removing impurities and particulates from your water, such as sediment, dirt, and rust. Designed to be your first line of defense, protecting your water appliances such as washing machines, dishwashers, water heaters, and pre-treatment for house filtration systems, improving the water quality, and protecting kitchen and bathroom faucets and showers fittings from blockage.
Warning & Caution
Sim Pure® products are designed with safety in mind. However, personnel using
these units must be familiar with any potential dangers. All safety
information detailed in this handbook should be reviewed before installing and
operating this water purification system.
This product is not a toy; please keep children away from the water filter.
Please keep packing materials out of children’s reach.
Filter must be protected against freezing, which can cause cracking of the
filter housing and water leakage.
To prevent the risk of costly repairs or possible water damage, we strongly
recommend that the filter bowl be replaced every five years as a precautionary
measure. If the filter housing has been in use for longer than this period, it
should be replaced immediately.
This unit is for use with cold municipal tap water or potable well water that
has been tested safe by a certified laboratory. Never use hot water or
unknown/unsafe sources of water.
The installation of the system must comply with your local and state
regulations. Please check before commencing installation.
The O-ring provides the water-tight seal between the head and the filter bowl.
The O-ring must be seated correctly in the groove above the threads of the
housing, or a water leak could occur.
Warnings and Cautions are provided; Failing to observe the instructions could result in damage to the equipment, associated parts, surroundings, or personal injury.
Operating Guidelines
The following table lists the operating parameters for this product. Operating
this product outside these specifications may cause system performance issues
and may even lead to personal injury and void any warranty. Please contact Sim
Pure® for further advice and support if unsure about the requirements.
Operating Parameters
| Model | Sim Pure® DB10C-2 |
|---|---|
| Filter Cartridge | Compatible with all standard 10″ x 4.5″ filter cartridges. A |
Sediment Filter and a CTO Filter are pre-installed.
Connection Ports
Inlet and Outlet| 1″ female NPT thread
Feed Water Pressure| Ideal feed water pressure should be between 25 and 90 psi
(170 to 620 kpa) The maximum system operating pressure
is 90 psi (620kpa).
Install a pressure regulator if exceeding this feed water pressure
Maximum Flow Rate| 15 gallons (57L) per minute
Feed Water Temperature| 41-100℉ (5-38℃)
Material| Food Grade Polypropylene
pH Range| 6 to 11
Typical Installation
The following illustration is an example of a typical installation showing the
Sim Pure® DB Whole House Water Filter connected to your home’s incoming main
water supply.
Suppose you do not already have an isolation valve near the proposed DB Whole
House Water Filter location. In that case, it is recommended to install a
valve before the filter to allow easy and quick filter changes.
Ensure the filter is protected from the sun and freezing conditions, which can
cause cracking of the housing and water Leaks
Sim Pure® products care for you, Your family, our planet. Stay simple, Stay pure.
Installation
System Contents
Your Sim Pure® DB Whole House Water Filter was carefully assembled, packaged,
and shipped, complete with all the parts you should require for a standard
installation ( including the filter cartridge).
Unsure about something? Is there a problem?
Please contact Sim Pure® through our website or toll-free number.
Customer Service: service@simpurelife.com
Phone: +1-866-528-4572
Website: www.simpurelife.com
Installation Kit (supplied)
Carefully unpack your Sim Pure® DB Whole House Water Filter.
Layout the parts to familiarize yourself with the components and confirm all
parts are present before you start the installation.
Please Note: This product comes with pre-installed filter cartridges: 1st
stage Sediment filter and 2nd stage CTO filter.
Package Contents List
| Description
---|---
A| DB10C-2 filter housing
B| 10” x 4.5” filter cartridge element inside the filter housing
B1:Sediment filter B2: CTO filter
C| DB Filter bowl wrench
D| DB Screws x2 holds Filter to the wall
E| DB O-rings x2 inside the filter housing(Both to install on each
filter housing)
F| Teflon tapes x2
G| Punch positioning sticker
Additional parts required (not supplied)
To complete the DB Whole house Water filter installation, make sure you have
the following parts before starting the installation.
Parts required(not supplied)
| Description
---|---
1| Valve to isolate filter housing (Optional)
2| Push fit connections for Filter housing ports x2
Optional: Isolation valve, Stop-Cock or valve or similar valve
Fit copper, CPVC, and plastic PEX
Installation Guide
Read the entire manual thoroughly before beginning your installation. Take
note of the safety tips and follow all steps to ensure your system is
installed correctly before use. Installation needs to comply with state and
local laws and regulations; you must check and comply with all local plumbing
codes. Warning:
Massachusetts, USA, require installation by a licensed plumber. (plumbing code
248-CMR of the Commonwealth of Massachusetts)
Hand Tools Required
Essential hand tools are needed to install the Sim Pure® DB Whole House Water
Filter. An electric drill and drill bits suitable for mounting the filter
bracket to the wall. Adjustable wrench, cross-head screwdriver (Phillips),
Pipe cutter, or hacksaw
Installation Steps
Sim Pure® DB Water Water Filter needs to be installed in a protected area away
from direct sunlight and frost on the incoming water supply pipe for your
property, like a basement or utility room.
Check Space Requirements
Choose a position after the water meter and after any pressure tanks (if
applicable). Determine and check the filter ‘s size and position for proper
installation into the chosen space and remember to leave enough space around
the system for changing filters and maintenance. If mounting close to the
ground, don’t forget to leave at least 2-inches of clearance between the
filter bowl and the floor to allow access to drop the filter bowl and change
the filter cartridge.
Site Preparation
Before starting the installation, Isolate the cold-water supply.
Use the wrench to unscrew the filter bowl, take out the filter cartridge,
remove the protective film and label, insert the filter cartridge into the
filter bowl, and then screw it tightly.
NOTE: Insert O-ring back into the groove and smooth into place with
finger. Insert cartridge over standpipe in the bottom of filter bowl, making
sure the cartridge is sitting upright (not tilted).
Wrap the Teflon tape around pipe threads of each fitting in a clockwise
direction about fifteen to twenty times. Install Push Fittings to the inlet
and outlet and tighten it with a wrench.
DO NOT OVER TIGHTEN.
Measure the length (shown as X on diagram) across assembled fittings and subtract 2-inches (50 mm) if you are installing on 1 inch (25 mm) pipe (1 inch per side for threads). Mark section of pipe to be removed.
Using a pipe cutter or hacksaw, remove the marked section of the pipe. Remove burrs to ensure a smooth surface without scratches. Align filter assembly with ends of the pipe, making certain filter head port marked “IN” is facing the incoming water supply. Connect to existing pipework.
CAUTION: If water pipes are used to ground electrical systems, appliances, or phones, be sure to install a jumper wire. (as shown) Contact your local electrician for more information.
Paste the positioning sticker on the appropriate position and drill two installation holes. Then install the two screw assemblies in the mounting holes.
After the housing has been plumbed in, carefully hang the machine on the pre- installed screws. It’s essential the housing is secured by the bracket and not just the pipework to support the housing’s operating weight when full of water and to hold the filter head tightly when using the filter bowl wrench when replacing filters.
Once the installation is complete, slowly turn on water supply to the filter and depress the red pressure-relief button on the filter head to release trapped air until water starts to come out. Check for leaks. Open the nearest faucet and flush filter for 10-minutes, wait one hour, recheck installation for any leaks and flush again for 10-minutes.
Operation Guide
Filter Cartridge Replacement
Turn off the water supply to filter. Depress the red pressure-relief button on
top of the filter. Use the wrench to unscrew the filter bowl.
NOTE: If turning off the water supply to the filter will also turn off
the water supply to the rest of the home, be sure to fill a bucket of water
first to allow you to clean housing after it has been removed.
Locate and remove large O-ring, wipe clean of lubricant, and set aside. Discard used cartridge. Rinse out the bottom of the filter bowl and fill about 1/3 full with water. Add two tablespoons of bleach and scrub filter head and bowl with nonabrasive sponge or cloth. Rinse thoroughly. Lubricate O-ring with clean silicone grease. Insert O-ring back into the groove and smooth into place with finger. Insert new cartridge over standpipe in the bottom of filter bowl, making sure the cartridge is sitting upright (not tilted).
Attach the filter housing head to the bowl and tighten it by hand. Then, use the wrench to further tighten the bowl until it fits securely. DO NOT OVER TIGHTEN.
Turn on the water supply slowly to allow filter housing to fill with water.
Depress the red pressure-relief button to release trapped air until water
starts to come out of the red relief button. Check for leaks before leaving
installation.
NOTE: After installing a new cartridge, flush for 10 minutes to drain, if
possible, wait one hour, then flush again for 10 minutes before using the
water; this will help condition the filter ready for use.
Troubleshooting Guide
| Problem| Possible Solution
---|---|---
1| Leaks between filter head and filter bowl of
housing| Tap water pressure is too high; make sure it is below 90psi (620kpa).
If too high, fit a pressure regulator.
The O-ring may not be in place. Clean and lubricate O-ring with silicone
grease. Also, clean the groove where the O-ring sits. Replace O-ring in the
groove above threads. Screw the bowl back on the filter head securely by hand,
then use the wrench to fit it snugly. Do not over tighten
2| Leaks on inlet/outlet connections| Wrap the Teflon tape around pipe threads
of each fitting in a clockwise direction, add more tape as necessary for the
correct seal.
Brass fittings may require to tighten ½-turn with a wrench. Do not over
tighten
3| Leaks from the pressure release button| The pressure release button has a
screw under the bracket. Simply tighten that screw and the leaking should
stop.
4| Water Pressure is slowing after some time| Recommended changing the
cartridges every 6-12 months depending on the amount of contaminants present
in the feed water supply. If the system has been working correctly and the
water pressure is slowing, it may be time to change the filter cartridge
element. (review cartridge instructions)
5| Water Pressure is slowing immediately after
installation when using a Carbon Cartridge| Check the filter cartridge has not
been installed incorrectly. Make sure the plastic wrapper around the filter
has been removed.
Bathtubs, utility sinks, garden hoses, showers, or anything considered high-
flow should be avoided for the first 72 hours. Any high-flow situation within
the first 72 hours may cause a temporary carbon blockage. To clear the
blockage, turn off any running water for at least 10 minutes and resume using
water at low or regular flow rates.
6| Water appears cloudy and grey| Water may appear cloudy or grey for the
first 3-5 days after installation due to the tiny air bubbles being purged
from the filters and extra carbon dust in the water. (depending on the filter
cartridge being used)
Warranty
warrants to the customer that it’s Whole House Water Filter System will be
free from defects in material and workmanship under normal use and Sim Pure®
service for a period of 1 year. We will replace or repair any part of the Sim
Pure® Whole House Water Filter System that we find to be defective in
operation due to faulty materials or workmanship within one year since the
original purchase date. Used replaceable filter cartridges and membranes are
excluded.
General Conditions
Sim Pure® obligation to the customer under these warranties shall be limited,
at its option, to replace or repair items covered by these warranties. Prior
to returning or repairing covered items, the customer must obtain a return
goods authorization number from Sim Pure® and, at Sim Pure® option, return the
item with freight prepaid by the customer.
Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by Sim Pure® , or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This limited warranty does not include service to diagnose a claimed malfunction in this unit. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal water or well water conditions. We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. Sim Pure® liability hereunder shall not exceed the cost of the product. Under no circumstances will Sim Pure® be liable for any incidental or consequential damages or for any other loss, damage, or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of Washington, USA, and may change at any time without notice.
Our Products & Services
Consumables
Full selection of consumable items to maintain your Sim Pure® DB10C-2 well into the future are available from Sim Pure® online or through your local Distributor.
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Notes:
Who we are
- Sim Pure® is a purification brand based in the United States, focusing on engineering filtration and advanced purification technologies.
- Sim Pure® promotes the philosophy of a minimalist lifestyle, returning to nature with clean water and fresh air.
- Sim Pure® designs products to be both smart, easy to operate, and practical in appearance and functionality.
Contact Us
If you require technical assistance, please contact our friendly professional
support engineers, who will be pleased to assist you.
4530 B STREET NW #A,
AUBURN WA 98001, USA
Customer Service: service@simpurelife.com
Toll-Free :1-866-528-4572
Website: www.simpurelife.com
4530 B STREET NW #A,
AUBURN WA 98001, USA