VIKING Door Entry and CCTV Camera Controlled C-1000B User Manual
- June 6, 2024
- VIKING
Table of Contents
SECURITY & COMMUNICATION
PRODUCT MANUAL
C-1000B
Door Entry and CCTV
Camera Controlled
June 4, 2020
DESIGNED, MANUFACTURED AND SUPPORTED IN THE USA
Add One or Two Doorboxes to an Existing Phone Line and Provide CCTV Camera Control
The C-1000B allows single line phones or phone systems to share a phone line
with one or two Viking door boxes or paging amplifiers. The C-1000B provides
two Touch Tone controlled relays to operate door strikes or gate openers and
provides door box triggered CCTV camera switching.
The C-1000B allows Viking door boxes and paging amplifiers to be used on a
single line, residential or home office applications as well as on fully
loaded systems, because they are no longer limited to installation on unused
trunk ports.
Features
- Allows two Viking door boxes or Viking paging amplifiers to share a single telephone line with a residential or business telephone system
- Programmable door strike activation code
- Dropbox triggered CCTV camera switching
- Custom ringing mode allows you to distinguish toolbox calls from C.O. calls
- Compatible with up to two of the following Viking door box models: W-1000, W-2000A, or W-3000 Alternatively, the Analog PABX/KSU station model allows compatibility with a single Viking handsfree phone (E-10A, E-20B, E-30, K-1700-3 or 1600A Series, etc.)
- Compatible with Viking’s Single Line Paging Controller, Model SLP-1
- Call waiting tones to indicate which door box is calling and distinguishing a door box call from a C.O. line call
- Calls can be placed on hold when visitors call from the door box or when paging
- Provides two Touch Tone controlled N.O. or N.C. dry contact closures (5 amp rating) for door strikes or gate openers
- Keyless entry/postal lock input
- Built-in talk battery for “No C.O. Line” applications
- Auxiliary contact output for doorbells, lights, etc.
Applications
- Add one or two Viking door boxes to your home or office phones
- Switch between two CCTV cameras automatically when either door box is activated
- Add a Viking SLP-1 or SLP-4 Single Line Paging Controller to provide paging, intercom, loud ringing, door chime, and music on hold features
- Provide commercial or residential security via two-way handsfree communication from a door or gate
- Use as a line concentrator (one fax machine or answering machine can answer three lines)
www.VikingElectronics.com
Information:715-386-8861
Specifications
Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 5.25″ x 4.1″ x 1.75″ (133mm x 104mm x 44mm)
Shipping Weight: 2 lb (0.9 kg)
Environmental: 3 2° F to 90° F (0° C to 32° C) with 5% to 95% non-
condensing humidity
Door Strike Relay Contacts: 5A @ 30V DC/250V AC maximum
CCTV/Auxiliary Relay Contacts: . 5A @ 125V AC, 1A @ 30V DC
Pulse Dialing Detection: 10 pps
Talk Battery: 28V DC
Maximum Doorbox Power Supply Length: 100 ft, 24 AWG wire
Connections: (1) 7 position terminal block and (1) 19 position terminal
block
Features Overview
* Note: To increase surge protection, fasten a wire from the screw terminal to Earth Ground (grounding rod, water pipe, etc.)
Installation
IMPORTANT: Electronic devices are susceptible to lightning and power
station electrical surges from both the AC outlet and the telephone line. It
is recommended that a surge protector be installed to protect against such
surges.
A. One or Two Doorboxes Sharing a Phone Line and Controlling Two Optional
Cameras See Operation, section A.
** Note: The C-1000B must be programmed with (✱8) to control cameras. In the CCTV video control mode (✱8), Auxiliary Contact Mode is disabled.
B. Provide Paging, Doorbox, and Doorstrike Control with Unique Front and
Back Door Chimes
Note: To provide unique front and back door chimes, the C-1000B must be
programmed to enable the “Auxiliary Contact Mode” (✱7) and have the auxiliary
contact programmed for custom ring cadence (12#03). Dropbox ringing can also
be disabled by placing the C-1000B in the “Doorbell Mode” (✱1). See Quick
Programming Features, page 6. The C-1000B CCTV Video Control Mode can NOT be
used in conjunction with unique front and back door chimes. The caller’s music
on hold is limited to 5 seconds while the homeowner is communicating with a
door box. The Inhibit Auxiliary Ring Cadence mode (✱9) can be used to inhibit
the C-1000B from triggering the
SLP-1 during a phone call (since call waiting for tones will be heard).
C. Using a C-1000B without a C.O. Line
The C-1000B can also be used without a C.O. line. This is ideal for connecting
the C-1000B to an unused trunk/line input of your phone system or connecting
to phones used only for door box communication.
D. Using the C-1000B with Keyless Entry, Proximity Card Reader or a Postal Lock Switch
Step 1.| Connect a device that can provide a momentary contact closure, such
as the Viking ES-1 with PRX-1 Card Reader or PRX-4 Keypad, keyed switch,
postal lock with the limit switch, etc. to terminals 6 & 7, “KEYLESS CONTACT
CLOSURE INPUT”.
---|---
Step 2.| Connect door boxes and door strike outputs (if required) as shown in
section A.
Step 3.| See Operation section E. Keyless Entry/Postal Lock.
- Note: Also available, not shown: Viking PRX-2 Card Reader/Keypad (DOD 219) and Viking PRX-3 Card Reader (DOD 228), Viking PRX-4 Keypad (DOD 199) and Viking PRX-5 Card Reader/Keypad (DOD 224) and Viking LRR-4 Long Range Receiver (DOD 226).
E. Using the C-1000B to Trigger a Doorbell
F. Line Concentrator Mode (One Telecom Device Can Answer up to Three
Lines)
The C-1000B can be used as a line concentrator, allowing up to three separate
C.O. lines to connect to one telecom device. For more information, see DOD
872.
G. Using the C-1000B with Three Doorboxes and No C.O. Line
The C-1000B can be used to control up to three door boxes. For more
information, see DOD 872.
H. Using the C-1000B on an Analog Station Port (Analog PABX/KSU Station Mode)
Note: This model can NOT be used with W-1000, W-2000A or W-3000 door boxes.
This application is ideal for connecting the C-1000B to an unused analog
station of your phone system. See Programming section F.
Important:
-
In this application, only a single door phone is used and ✱5 must be selected when programming.
-
Do not program the CCTV Video Control Mode (✱8) in this application (See Note 2 below).
Only Auxiliary Contact Mode (✱7) can be used.
Notes: *1. The K-1700-3’s keypad can be used for extension dialing, etc., but can NOT be used for keyless entry (see Installation section D). -
If “Switched” camera control is needed (for a switching video RF modulator), connect the camera to “Video 2 In”, connect the RF Modulator to “Video Out” and program the C-1000B with “ ✱7” and “11 # 03”.
-
Once the “Analog PBX/KSU Station Mode” (✱5) has been programmed, you are not able to access the programming mode of the C-1000B in the normal fashion. For details, see Programming, Section A.
**4. The K-1900-5’s touch-tone and flash restrictions must be disabled (✱02). See the K-1900-5 Product Manual for complete programming instructions, DOD
*** Note: The E-10A and E-20B Speaker Phones may be used without a dialer when
installed on a ring-down circuit.
Need more information on the products shown above? Go to:
www.vikingelectronics.com and enter the
DOD:
Model | DOD | Description |
---|---|---|
E-10A / E-20B | 210 | Handsfree Speaker Phones |
E-30 | 212 | Vandal Resistant Handsfree Speaker Phone |
E-1600A | 215 | Emergency/Elevator Phone |
K-1700-3 | 157 | Handsfree Speaker Phone with Keypad |
K-1900-5 | 317 | Touch Tone Dialer |
Programming
Follow sections 1 or 2 to program a new C-1000B or any C-1000B that has not been previously programmed into the Analog PBX/KSU Station Mode (✱5). If the Analog PBX/KSU Station Mode has been programmed, follow sections 3 or 4 to access programming. Note: If you are not sure how the C-1000B was previously programmed and have difficulty accessing the programming mode by following sections 1 or 2, follow sections 3 or 4 in case the C-1000B is currently in the Analog PABX/KSU Station Mode (✱5).
A. Accessing the Programming Mode
- Accessing the Programming Mode Locally (Security Code Bypass Mode)
Step 1| Disconnect the PHONE LINE INPUT.
---|---
Step 2| Slide the TALK BATTERY switch to the ON position.
Step 3| Move DIP switch 2 from OFF to ON (see Programming section E).
Step 4| Come off-hook with a phone connected to terminals 4 & 5, LINE OUT TO PHONES.
Step 5| A double beep will indicate that you have accessed the programming mode.
Step 6| You can now Touch Tone program the features listed in Programming section B.
Step 7| When finished programming, hang up and move DIP switch 2 to the OFF position.
Step 8| Slide the TALK BATTERY switch back to the OFF position.
Step 9| Reconnect the phone line to the PHONE LINE INPUT. - Accessing the Programming Mode Remotely
Step 1| Call into the C-1000B from a Touch-Tone phone.
---|---
Step 2| Answer the call using the phone (device) connected to terminals 4 & 5, LINE OUT TO PHONES.
Step 3| From either phone enter ✱ followed by the security code (factory set to 845464, see Programming section D).
Step 4| A double beep will indicate that you have accessed the programming mode.
Step 5| You can now Touch Tone program the features listed in Programming section B.
Step 6| When finished, hang up both phones to exit the programming mode. - Accessing the Programming Mode Locally (When ✱5 mode has been programmed)
Step 1| Connect a PBX/KSU analog extension (or phone line) to terminals 4 & 5, LINE OUT TO PHONES.
---|---
Step 2| Slide the TALK BATTERY switch to the OFF position.
Step 3| Move DIP switch 2 from OFF to ON (see Programming section E).
Step 4| Come off-hook with a phone connected to terminals 8 & 9 DOOR BOX 1.
Step 5| PBX/KSU dial tone will be heard along with a double beep from the C-1000B to indicate that you have accessed the programming mode.
Step 6| You can now Touch Tone program the features listed in Programming section B (ignore busy signals, reorder tones or intercept messages heard while programming).
Step 7| When finished programming, hang up and move DIP switch 2 to the OFF position. - Accessing the Programming Mode Remotely (When ✱5 mode has been programmed)
Note: To access programming in this fashion, there must be a PBX/KSU analog extension (or phone line) connected to terminals 4 & 5, LINE OUT TO PHONES and the TALK BATTERY switch must be set to OFF.
Step 1| From another extension or phone line, call into the PBX/KSU analog
extension (or phone line) connected to terminals 4 & 5, LINE OUT TO PHONES.
---|---
Step 2| Answer the call using the phone (or device) connected to terminals 8 &
9, DOORBOX 1.
Step 3| From the remote phone enter ✱ followed by the six-digit security code
(factory set to 845464, see
Programming section D).
Step 4| A double beep will indicate that you have accessed the programming
mode.
Step 5| You can now Touch Tone program the features listed in Programming
section B..
Step 6| When finished programming, hang up both phones.
B. Quick Programming Features
Description | Enter Digits | + | Location |
---|
Door strike 1 activation time .5 – 10 seconds (00 = .5 seconds/factory
default)| 2 digits (00-10)| +| #01
Door strike 2 activation time .5 – 10 seconds (00 = .5 seconds/factory
default)| 2 digits (00-10)| +| #02
Door Strike Activation Code (factory set to *)| 1 digit (0-9)| +| #40
| 2 digits (0-9 . )| +| #40
Security Code (factory set to 845464)| 6 digits (0-9)| +| #47
Disable special modes (1 – 6 and 8 – 9) listed below (factory default)|
*0| |
- Doorbell mode| 1| |
Custom ring mode| 2| | - Multiple relay activation modes| 3| |
‘ Paging mode (not for use with SLP-1. see Programming section G)| 4| | - Analog PABX/KSU station mode| *5| |
- Inhibit latching commands mode| 6| |
Auxiliary contact mode (disables CCTV video control mode, factory default)| 7| |
Auxiliary contact activation time .5-10 seconds (00 = .5 seconds/factory default)| 2 digits (00-10)| +| #03
Auxiliary contact latched while either doorbox is activated| 11| +| #03
Auxiliary contact activated in custom ring cadence| 12| |
CCTV video control mode (disables auxiliary contact mode)| 8| |
Inhibit auxiliary ring cadence mode (useful with SLP-1)| 9| |
To enter a single *| **| |
To reset to factory settings| ###| |
CCTV Inactive (Idle State) Modes:
Description | Enter Digits | #NAME? |
---|---|---|
Camera 1 and 2 output disconnected (factory default) | 1 | + #04 |
Output camera 1 | 2 | + #04 |
Continue to output video from the last camera activated | 3 | + #04 |
Sequenced video from cameras 1 and 2 (rotates every 4 seconds | 4 | + #04 |
* Note: Multiple modes may be selected. Except ✱4 and ✱5 which can not be
used together.
** Note: Not compatible with Analog PABX/KSU station mode.
C. Programming Examples
To Program the C-1000B… | Enter |
---|---|
1. …to set door strike 1 to activate for 3 seconds | 03 #01 |
2. …to set the auxiliary contacts to activate an external ringer or strobe
light in a custom ring cadence while either doorbox is ringing| 12 #03
3. …to have door boxes ring phones in a custom ring pattern| ✱2
4. …to have a door strike activation code be “55”| 55#40
5. …to have a door strike activation code be “7✱”| 7✱✱#40
D. Door Strike Activation Code
The door strike activation code turns on the door strike relay for the
programmed door strike activation time. The code can be entered while the
phone is connected to a doorbox. The factory default activation code is “✱✱”.
This can be changed to a different one or two-digit code. If a single-digit
code is chosen, the available digits are 0-9.
If a two-digit code is used the digits can be 0-9 and/or “✱”. Programming a
“✱” requires entering a “✱✱” when in the programming mode. Note that the other
commands listed in Operation section D (Doorbox Controller Features) remain
the same, so do not program the door strike activation code to be the same as
one of the other codes.
E. Security Code
This six-digit number can be used to access the programming mode. The security
code has been factory set to 845464 (V-I-K-I-N-G). It is recommended that you
change the security code to a personal 6 digit number. To change the security
code, access programming (see Programming section A). Enter six digits 0-9
followed by #47. If you have forgotten your security code, follow the steps in
Programming section A, 1. Accessing the Programming Mode Locally. Note: The
security code must be six digits in length and can NOT contain a ✱ or #.
F. DIP Switch Programming
Switch | Position | Description |
---|---|---|
1 | OFF | Door strike Activation = 0.5 seconds (factory setting) |
1 | ON | Doorstrike Activation = 10 seconds |
2 | OFF | Normal Mode (factory setting) |
2 | ON | Security Code Bypass Mode |
3 | OFF | Line Concentrator Mode |
3 | ON | Normal Operation (factory setting) |
G. Mode Descriptions
Entering these codes while in programming will switch the C-1000B into the
corresponding mode.
Disable Special Modes (✱0): This command disables (clears) all the
special modes listed below. Enter this command before programming the rest of
the selections to be sure no unwanted modes are set.
Doorbell Mode (✱1): In this mode, the ring signal from either doorbox is
prevented from going through to the “LINE OUT TO PHONES“ terminals. This is
useful when a conventional doorbell is connected to the auxiliary contacts.
Now when someone activates a doorbox, the doorbell will chime rather than the
phone ringing (see Installation section E).
Custom Ring Mode (✱2): With this mode selected, the ring signal from the
device ports is interrupted in a double burst pattern, making it easier to
determine if the incoming call is from a doorbox or the C.O. line. Note: Some
telephones and phone systems are not compatible with this feature.
Multiple Relay Activation Mode (✱3): If selected, after a door strike
command is entered, the phone is switched back to the doorbox port so
additional doorstrike (relay activation) commands can be entered. This is
useful when letting someone through your gate with the first command then
unlocking your front doorstrike with a second command. To return to a call on
hold, enter “#”.
Paging Mode (✱4): This mode is used for basic paging and/or existing
installations using a C-1000B with a Viking paging amplifier such as the model
PA-2A. For more information see DOD# 485. This mode is NOT for use with model
SLP-1. For single-line paging applications, the SLP-1 is recommended, see
Installation section B and see DOD# 478.
Analog PABX/KSU Station Mode (✱5): This mode is ideal when installing the
C-1000B on a phone system that does not have a spare trunk port but does have
an unused analog station port. This mode allows any standard (POTS) telephone
such as the E-10A, E-20B, E-30, or K-1700-3 to be used in place of Doorbox 1.
Only one door phone can be used in this mode. When the door phone goes off-
hook, a hot-line dialer or ringdown station will call the desired phone system
extension. The phone on that extension can then communicate with the door
phone and activate door strikes as needed (see Installation section H).
If the door strike activation code is changed from its default “✱✱” to
anything else, a five-second station timer takes effect. It starts when the
person calling the PBX goes off-hook to start dialing. The function of this
timer is to separate the extension dialing done by the caller in order to
connect with the PBX from the touch tones used to control the door strike
relay once the connection is made. Touch tones that come before the timer is
up are ignored by the C-1000B. Touch tones that come after the timer are up
are detected and acted on by the unit. For this reason, it is important to
keep in mind that touch tones meant to control the door boxes should not be
dialed immediately.
Note: Only a single-door phone may be used. Multiple relay activation cannot
be used with these Viking models: E-10A, E-20B, E-30 or K-1700-3.
Inhibit Latching Commands Mode (✱6): In some installations, it is critical
that the door strike or door actuator not be turned on for long periods of
time. To prevent this from happening, enter ✱6 when in programming. In this
mode, the toggle command (✱#) and the continuous activation command (✱1) are
ignored.
Auxiliary Contact Mode (✱7): See Operation section F.
CCTV Video Control Mode (✱8): In this mode the C-1000B allows two CCTV
video cameras to be concentrated down to one video signal, by switching to the
camera at the zone/entry point being used. When the C-1000B detects a doorbox
ringing or when a doorbox is monitored, it will connect that camera’s video
feed to the video output. When both door boxes are inactive (idle), the
C-1000B can be programmed to do one of four operations (see Operation, Section
G). Note: The CCTV Video Control Mode (✱8) is disabled when using the
Auxiliary Contact Mode (✱7).
Inhibit Auxiliary Ring Cadence (✱9): This mode is only applicable when
using the Auxiliary Relay for Ring Cadence Activation. If a doorbox call comes
in while a phone call is in progress, the phone received a call waiting tone.
Because of this, it is unnecessary (and likely interruptive), for additional
chimes to be triggered. When this is the case, this mode can be used to
inhibit the auxiliary relay from triggering additional chime sounds (ie. from
an SLP-1), when a phone call is in progress. When the phone line is not in
use, the auxiliary relay will still provide ring cadence activation.
Operation
A. Communicating with the Doorbox
-
Visitor Initiated Call
A visitor pressing the “Call” button will cause the phones connected to the “LINE OUT TO PHONES“ terminals to ring. Simply answer your phone to converse with the visitor. After answering the call, a single or double beep will be heard in the phone, indicating which doorbox has called – a single beep for doorbox 1 and a double beep for doorbox 2. -
Monitoring Doorboxes
A doorbox may be monitored from any phone connected to the C-1000B by Touch- Tone dialing a “#” followed by a Touch-Tone “1” or “2” to monitor doorbox 1 or doorbox 2 respectively. This feature is not available for pulse dialing phones. Note: Do not attempt doorbox monitoring while a call is in progress, the call will be disconnected. Note: When monitoring, the auxiliary contact will only work in the Continuous Mode (11 # 03).
B. Placing C.O. Line Calls on Hold
If a C.O. line call is in progress and a doorbox is activated, a single or
double “call waiting” tone will be heard indicating doorbox 1 or doorbox 2 is
calling. To place the in-progress call on hold and answer the calling doorbox,
simply dial a Touch-Tone “#”, pulse dial a “2” or hook flash twice.
C. Activating a Doorstrike, Magnetic Lock or Gate Controller
To activate a relay contact, you must be communicating with a doorbox. Touch
Tone dial the door strike activation code (default is “✱✱”), pulse dial a “3”
or hook flash three times. Two confirmation tones will be heard and the relay
will be activated for the programmed doorstrike activation time.
The phone will then be returned to the C.O. line. If a call was in progress,
the original caller will be taken off hold to continue the conversation. To
return to the original call without activating a relay, Touch Tone dial “#”,
pulse dial a “2” or hook flash twice.
D. Doorbox Controller Features
Doorbox Controller Feature Description| Touch Tone
Commands| Pulse Dial/Flash Commands
---|---|---
Momentarily activate doorstrike relay 1 or 2 (Programmable)| or — —| Pulse
dial 3 or
hook flash 3 times
Continuously activate (latch) doorstrike relay 1 or 2| 1|
Continuously de-activate (unlatch) doorstrike relay 1 or 2| 0|
Activate opposite doorstrike relay| 2|
Toggle relay from last position| * #|
Answer or disconnect a doorbox call| #| Pulse dial 2 or
hook flash 2 times
Monitor doorbox 1| # 1|
Monitor doorbox 2| # 2|
Note: For “Momentarily activate door strike relay 1 or 2” in the above
table, the default code “✱✱” is shown.
This code is programmable; see Programming section D (Door Strike Activation
Code).
Note: When on the C.O. line, if a Touch-Tone other than # is entered, any
additional Touch Tones in that dial string will be ignored. To regain control
of the C-1000B, the phone must be momentarily placed on the hook.
* Note: Pulse dialing and flash commands are not compatible in the
“Multiple Relay Activation” mode.
E. Keyless Entry/Postal Lock
When a momentary postal lock contact closure is made across terminals 6 & 7
(see Installation section D), the doorstrike 1 contact will activate for the
programmed time.
F. Auxiliary Contact Mode (✱7)
The auxiliary contacts are a separate set of contacts that can be programmed
(see Programming section B) to activate in different patterns when doorbox 1
or doorbox 2 is activated. A momentary activation, a continuous activation
while the doorbox is in use, and a ring cadence pattern are available.
Note: The auxiliary contact mode (✱7) is disabled when using the CCTV Video
Control Mode (✱8).
- Timed Activation: If an auxiliary contact activation time is programmed (two digits 00-10 followed by #03), when either doorbox is activated, the auxiliary contacts will activate for the programmed time (.5 – 10 seconds). This is ideal for operating a doorbell or chime.
- Continuous Activation: If the auxiliary contact is programmed to continuously activate (11 followed by #03), while either doorbox is ringing or in use, the auxiliary contacts will latch. This is ideal for controlling lights, etc.
- Ring Cadence Activation: If the auxiliary contact is programmed to custom ring cadence (“12 #03”) when doorbox 1 is activated, a repeating 1 second on and 3 seconds off contact pattern is generated. If doorbox 2 is activated, a repeating double burst contact pattern is generated with 3 seconds off between patterns. If ring cadence activation is programmed and the C-1000B is used with a Viking SLP-1 (see Installation section B) to produce unique front and back door chimes, the chimes can be disabled while a CO call is in progress if desired.
This is done by entering (✱9) while in programming. Note: Ring cadence activation is not compatible with the Analog PABX/KSU station mode.
G. Doorbox Triggered CCTV Camera Switching / CCTV Video Control Mode (✱8)
The C-1000B allows two CCTV video cameras to be concentrated down to one video
signal, by switching to the camera at the zone/entry point being used. When
the C-1000B detects doorbox ringing or when a doorbox is monitored it will
connect that camera’s video feed to the video output.
This happens in a first-come, first-serve manner. When both door boxes are
inactive (idle) the C-1000B can be programmed to do one of four operations
(see Programming section B):
- Disconnect all cameras so there is no video output (01#04). This mode is very convenient when used in combination with a switching video RF modulator, which automatically switches the video source in when a video signal is present. A home TV’s broadcast/satellite program will be automatically interrupted to show a video feed of the arriving guest (see Installation section A).
- Connect video feed from camera 1 (02#04).
- Remain connected to the camera near the last doorbox activated and continue feeding video, until the other doorbox is activated (03#04).
- Sequence video from both cameras, rotating every 4 seconds (04#04).
Note: The CCTV Video Control Mode (✱8) is disabled when using the Auxiliary Contact Mode (✱7).
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT
AT: 715-386-8666
Our Technical Support Department is available for assistance Monday to Friday
8:00 am – 5:00 pm central time. So we can give you better service before you
call please:
- Know the model number, the serial number, and what software version you have (see serial label).
- Have the Product Manual in front of you.
- It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
-
Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate the problem, frequency of failure, etc.
-
Packing: Return equipment in the original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a the circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016 -
Return shipping address: Be sure to include your return shipping address inside the box.
We cannot ship to a PO Box. -
RA number on the carton: In large printing, write the RA number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10
days of purchase):
-
Customers must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem.
The customer MUST be able to step through recommended tests for diagnosis. -
If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue. -
After obtaining the RA number, return the approved equipment to your distributor.
Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number. -
The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2, and 3, be aware that you will have to pay a restocking charge.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or
materials, under normal use and service, for a period of two years from the
date of purchase from any authorized Viking distributor. If at any time during
the warranty period, the product is deemed defective or malfunctions, return
the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI.,
54016. Customers must contact Viking’s Technical Support Department at
715-386-8666 to obtain a Return
Authorization (RA) number.
This warranty does not cover any damage to the product due to lightning, over-
voltage, under-voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does
not cover non-EWP products that have been exposed to wet or corrosive
environments.
This warranty does not cover stainless steel surfaces that have not been
properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER
THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE TO THE PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL,
SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF
THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL
THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF
THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE
EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS
AGREEMENT WHICH PROVIDES FOR A DISCLAIMER OF WARRANTIES, EXCLUSION OF
CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE
SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND
INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the side of this equipment is a label that contains,
among other information, a product identifier in the format the US:
AAAEQ##TXXXX. If requested, this number must be provided to the telephone
company.
The REN is used to determine the number of devices that may be connected to a
telephone line.
Excessive REN’s on a telephone line may result in the devices not ringing in
response to an incoming call. In most but not all areas, the sum of the REN’s
should not exceed five (5.0) To be certain of the number of devices that may
be connected to a line, as determined by the total REN’s, contact the local
telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:
AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown
on the label.
The plug used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements
adopted by the ACTA. If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation of this C-1000B does
not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a qualified
installer.
If the C-1000B causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may be
required. But if advance notice isn’t practical, the telephone company will
notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If
this happens, the telephone company will provide advance notice in order for
you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the C-1000B, for repair or warranty
information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016
715-386-8666
If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is
resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the
state public utility commission, public service commission or corporation
commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the
call. Perform such activities in the off-peak hours, such as early
morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC
outlet to which this device is connected.
This is to avoid damaging the equipment caused by local lightning strikes and
other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Product Support:715-386-8666
Due to the dynamic nature of the product design, the information contained in
this document is subject to change without notice. Viking Electronics, and its
affiliates and/or subsidiaries assume no responsibility for errors and
omissions contained in this information. Revisions of this document or new
editions of it may be issued to incorporate such changes.
DOD 168
Printed in the U.S.A.
ZF302010 Rev D
Documents / Resources
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VIKING Door Entry and CCTV Camera Controlled
C-1000B
[pdf] User Manual
VIKING, Door Entry, CCTV Camera, Controlled, C-1000B
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References
Read User Manual Online (PDF format)
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