VIKING 40-IP SIP / Multicast Ceiling Speaker User Manual
- June 6, 2024
- VIKING
Table of Contents
- Features
- Applications
- Specifications
- VoIP SIP System Compatibility
- Managing Power Losses
- Definitions
- Features Overview
- Mounting
- Typical Installation on SIP Based VoIP Phone System
- PC Requirements
- PC Programming
- Programming Features Index
- Programming Features
- Operation
- Troubleshooting
- Optional Secure Remote Relay Control using Viking Model RC-4A
- Related Products
- Related Products
- Related Products
- Warranty
- Documents / Resources
SECURITY & COMMUNICATION
PRODUCT MANUAL
40-IP
SIP / Multicast Ceiling Speaker
January 7, 2021
DESIGNED, MANUFACTURED, AND SUPPORTED IN THE USA
Installation requires a Network Administrator / IT Technician
IP Ceiling Speaker for SIP Endpoint Paging or Multicast Paging /
Background Music
The Viking model 40-IP Ceiling/Wall Speaker enables SIP endpoint paging and
also allows for standard paging via multicast. The Line Level Input can be
used for background music. The speaker easily connects with a single CAT5/6
cable from your PoE switch. The night ring feature is programmable for the
time of day and day of the week to enable loud ringing for after-hour incoming
calls. Its shallow depth allows the speaker to be conveniently mounted in a
standard 2” x 4” stud wall or ceiling.
Line-level audio output connections are provided for connecting to an external
amplifier. A built-in 6 Watt class D amplifier with speaker output connections
are also provided to directly drive additional analog speakers. The LED on the
40-IP can be programmed to light during paging.
Features
- SIP compliant (see page 2 for more information)
- PoE powered (class 3, <13 Watts)
- Paging prioritization
- Plays audio from standard multicast sources
- SIP endpoint or multicast group member
- Line-level Input for background music
- Blue paging status LED indicator
- Built-in high efficiency 6 Watt class D amplifier
- SIP/Multicast: SIP page, SIP page, and zoned multicast receive
- Support for access code to prevent unwanted SIP calls
- Line-level audio output for connecting to an external amplifier
- Network remote speaker volume control
- Can drive up to 5 external analog speakers for greater coverage
- Mounting: Blind mounts into 9.5” hole, clearance requirement of 3.45” (87.3 mm) above 0.5” gypsum board ceiling
- Heavy-duty back box protects speaker and circuitry from plenum dust
- Programmable pre page alert tone
- Compatible with Polycom multicast paging
Information:715-386-8861
www.VikingElectronics.com
Applications
- Amplified SIP endpoint or multicast IP paging for schools, hospitals, retail stores, office spaces, etc.
- Provide background music and sound masking
- Add programmable secure relay control with Viking RC-4A (DOD 582)
Specifications
Power: PoE Class 3 (<13 Watts)
Dimensions: Overall: 11” x 11” x 4” (279 mm x 279 mm x 102 mm)
Backbox: 9.25” x 9.25” x 3.45” (235 mm x 235 mm x 88 mm)
Shipping Weight: 5.0 lbs (2.27 kg)
Operating Temperature: -40°F to 140°F (-40° C to 60° C)
Humidity – Standard Products: 5% to 95% non-condensing
SIP Audio Codecs: G711u, G722 and G711a
Multicast Audio Codecs: G711u and G722 (G722 requires R8.11.1912 or
higher IP firmware)
Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261, 100BASE-TX with
auto cross over
Regulatory Compliance: CE, FCC Part 15 and Canada ICES-003 Class A
Maximum Output Level: 105 dB SPL @ 1M (with no additional speakers
connected)
Amplifier: 6 Watt class D (capable of driving up to five additional 8 Ohm
speakers connected in parallel)
Connections: (1) RJ45 10/100 Base-T, (1) 6 position terminal block
VoIP SIP System Compatibility
For compatibility and vendor-specific detailed configuration instructions, see the Viking VoIP SIP System Compatibility List, DOD 944. To open and download this PDF file:
Scan the QR code below to open and download the Viking VoIP SIP System Compatibility List
– OR –
- Go to www.vikingelectronics.com and enter 944 in the search box
- Click Application Note (DOD 944) to open and download the PDF
Important: Exclusion from this list means only that compatibility has not been verified, it does not mean incompatibility. If you have questions, please call Viking Electronics at 715-386-8861.
Managing Power Losses
Maximum recommended length (in feet) for the number of 8 Ohm speakers on a wire pair to maintain a volume loss of less than 5dB. Once the length limit has been reached for the wire gauge used, if additional speakers are needed, start back at the 40-IP with a 2nd parallel wire run. If the length limit is reached again, start a 3rd run, etc. See DOD 895 for an example.
Note 1: Mount the 40-IP close to where the other speakers are installed
to minimize the speaker wire run lengths.
Note 2: Using half the recommended distance or half as many speakers per
run will keep the volume lost limited to 3db.
Note 3: Doubling up the wires will allow double the length, or reduce the
amount of volume loss.
Note 4: Heavier gauge wire, fewer speakers per run, and shorter runs will
all minimize volume loss.
Definitions
Client: A computer or device that makes use of a server. As an example,
the client might request a particular file from the server.
DHCP: Dynamic Host Configuration Protocol. In this procedure, the network
server or router takes note of a client’s MAC address and assigns an IP
address to allow the client to communicate with other devices on the network.
DNS Server: A DNS (Domain Name System) server translates domain names (ie:
www.vikingelectronics.com) into an IP address.
Ethernet: Ethernet is the most commonly used LAN technology. An Ethernet
Local Area Network typically uses twisted-pair wires to achieve transmission
speeds up to 1Gbps.
Host: A computer or device connected to a network.
Host Name: A hostname is a label assigned to a device connected to a
computer network that is used to identify the device in various forms of
network communication.
Hosts File: A file stored in a computer that lists hostnames and their
corresponding IP addresses with the purpose of mapping addresses to hosts or
vice versa.
Internet: A worldwide system of computer networks running on IP protocol
that can be accessed by individual computers or networks.
IP: Internet Protocol is the set of communications conventions that
govern the way computers communicate on networks and on the Internet.
IP Address: This is the address that uniquely identifies a host on a
network.
LAN: Local Area Network. A LAN is a network connecting computers and
other devices within an office or building.
Lease: The amount of time a DHCP server reserves an address it has
assigned. If the address isn’t used by the host for a period of time, the
lease can expire and the address can be assigned to another host.
MAC Address: MAC stands for Media Access Control. A MAC address, also
called a hardware address or physical address, is a unique address assigned to
a device at the factory. It resides in the device’s memory and is used by
network equipment to send data packets to the correct IP address. You can find
the MAC address of your 40-IP speaker printed on a white label just above the
PoE LAN port (see page 4).
Router: A device that forwards data from one network to another. In order to
send information to the right location, routers look at IP Address, MAC
Address, and Subnet Mask.
RTP: Real-Time Transport Protocol is an Internet protocol standard that
specifies a way for programs to manage the real-time transmission of
multimedia data over either unicast or multicast network services.
Server: A computer or device that fulfills requests from a client. This
could involve the server sending a particular file requested by the client.
Session Initiation Protocol (SIP): This is a signaling communications
protocol, widely used for controlling multimedia communication sessions such
as voice and video calls over Internet Protocol (IP) networks. The protocol
defines the messages that are sent between endpoints, which govern
establishment, termination, and other essential elements of a call.
Static IP Address: A static IP Address has been assigned manually and is
permanent until it is manually removed. It is not subject to the Lease
limitations of a Dynamic IP Address assigned by the DHCP Server. The default
static IP Address is: 192.168.154.1
Subnet: A portion of a network that shares a common address component. On
TCP/IP networks, subnets are defined as all devices whose IP addresses have
the same prefix. For example, all devices with IP addresses start with
100.100.100. would be part of the same subnet. Dividing a network into
subnets is useful for both security and performance reasons. IP networks are
divided using a subnet mask.
TCP/IP: Transmission Control Protocol/Internet Protocol is the suite of
communications protocols used to connect hosts on the Internet.
TCP/IP uses several protocols, the two main ones being TCP and IP. TCP/IP is
built into the UNIX operating system and is used by the Internet, making it
the de facto standard for transmitting data over networks.
TIP: Telephone Internet Service Provider
WAN: Wide Area Network. A WAN is a network comprising a large
geographical area like a state or country. The largest WAN is the Internet.
Wireless Access Point (AP): A device that allows wireless devices to
connect to a wired network using Wi-Fi, or related standards. The AP usually
connects to a router (via a wired network) as a standalone device, but it can
also be an integral component of the router itself.
Wireless Repeater (Wireless Range Extender): takes an existing signal from a
wireless router or access point and rebroadcasts it to create a second
network. When two or more hosts have to be connected with one another over the
IEEE 802.11 protocol and the distance is too long for a direct connection to
be established, a wireless repeater is used to bridge the gap.
Features Overview
See the MANAGING POWER LOSS section on page 2.
Mounting
The 40-IP Ceiling Speaker is intended to be mounted in a T-bar acoustic tile,
gypsum ceiling or wall.
An optional T-Bar support bracket (SA-TBA) is available that can transfer the
speaker weight onto the T-bar rails. Installation instructions are provided
with the support bracket. The metal protective speaker grill must be removed
to access the four Phillips head screws that operate the four clamps. A small
wire speaker grill removal tool is provided to remove the grill. The clamp
screws must be sufficiently loose to allow clamps to rotate and clear the
ceiling material thickness. When tightened, the clamps are locked to prevent
rotating. Removal of the speaker from the ceiling requires the clamps to be
sufficiently loosened before they can rotate in to pass through the 9.5” hole
required in the ceiling. The wiring connections are easiest made prior to
mounting if possible. A network connection is made by inserting an RJ45 plug
into the jack on the side of the housing. Wire connections for relay input,
switch input, speaker output, and line-level output (if used) are made using
the 4 positions pluggable terminal block provided.
The backbox helps prevent plenum dust from entering the enclosure. With
connections made, lift the housing into the ceiling and tighten the 4 clamps
using a #2 Phillips screwdriver until snug. After installation and testing the
speaker grill can then be fastened by adding grill adhesive (provided with
grill removal tool) to the 4 edges of the grill then gently working the
speaker grill into its friction fit position and ensuring it is evenly flush
to the housing around the edge. The speaker grill is intentionally tight to
prevent falling from the ceiling. A speaker grill removal tool supplied with
the 40-IP Ceiling Speaker can be used to remove the grill. If lost, a small
Allen key or heavy-duty paperclip bent into an L shape can be used to remove
the grill by pulling close to the edge.
Typical Installation on SIP Based VoIP Phone System
- Note: A PoE extender can be used for an additional 100 meters per extender. For longer runs (up to 2 km / 1.2 miles) an ethernet to fiber media converter can be used.
** Network Port Settings
- Make sure the port is not in trunk mode
- Make sure port is capable of 100mbps full-duplex
- Disable Spanning Tree Protocol (STP) or enable Portfast
PC Requirements
- IBM compatible personal computer with Windows 7, 8 or 10
- Adobe Acrobat Reader 8 or higher
- 40-IP hardware
- Available LAN with PoE (class 3, <13 Watts)
- Ethernet cable (CAT5 minimum)
- 1 MB minimum free hard drive space for installation
- 16MB of free physical RAM
PC Programming
Download and install the programming software
- Go to www.vikingelectronics.com and enter 40-IP in the search box
- Click 40-IP in the search results
- Scroll down the page to Downloads, click IP Programming Software
- Install the programming software by saving or opening the file and then clicking on setup Viking IP Programming.exe
- Follow the prompts on your screen to complete the software installation
- To start the Viking IP Programming application, click on the Viking IP Programming icon on your desk top. The main screen will appear, allowing the user to program any 40-IP connected to that LAN.
Note: PC must be connected to the same LAN as the 40-IP.
A. Connect/Disconnect
Open the “Viking IP Programming” software on the PC and the start screen shown
below will appear. Any Viking IP products that are connected to the network
will appear on the list. Simply select the 40-IP on the list and click on the
“Connect” button at the bottom or double-click the selected speaker. If no
username and password have been programmed and the security code of the
selected unit is still set to default (845464), the PC software will not
require entering a username, password, or security code to connect to the
40-IP. If the 40-IP has been programmed with a username and password, a pop-up
window will ask for the username followed by the password. If the unit’s
security code has been changed from “845464”, it will then prompt for the
correct security code. 40-IP’s have a default name of “VIKING_MK64_Vik02”, so
if many 40-IP’s are connected to the same network and all have the default
name, MAC addresses must be used to identify each 40-IP. When finished
programming, click on the “Disconnect” button at the bottom. Closing the
program will also automatically disconnect the unit.
B. Configuring the 40-IP Network Settings
Step 1| Open the “Viking IP Programming” software on a windows PC that is
connected to the same LAN as the 40-IP speaker to be programmed.
---|---
Step 2| The window in the upper left corner of the menu will show you each
40-IP speaker that is connected to that LAN. Select the unit with the same MAC
address is shown on the label next to the Ethernet connector on the 40-IP
speaker.
Step 3| Click on the “connect” button. A default 40-IP has no username or
password programmed, the security code is set to “845464” and when configured
this way, you are instantly connected to the 40-IP. If the 40-IP has been
programmed with a username and password, a pop-up window will ask for the
username followed by the password. If the unit’s security code has been
changed from “845464”, it will then prompt for the correct security code, then
click “retry”.
Step 4| The program will then read and display the 40-IP speaker’s IP and
programming settings.
Step 5| Click on the “IP Settings” tab.
Step 6| Select the appropriate value Static IP Settings or DHCP for “Set Unit
IP Address via”. Note: Changing the IP address will cause you to have to
reconnect to the unit. Enter the values for the fields in “if DHCP fails” or
“Static IP Settings” as needed.
Step 7| Set the “Unit Name”, “Logging / Time Server Settings” as needed.
Step 8| Select Peer-Peer in the “SIP Server / Peer to Peer Settings” to use
the unit in Peer to Peer mode or for Multicast paging only. Select
Server to register with a SIP registrar server and fill in the “Outbound
Proxy” (SIP Outbound Proxy Server Address, “ip: port”), “Authentic.
ID” (SIP Authentication ID), “Username” (SIP Username,
Example 1: On-Premise SIP
Phone System
(Panasonic TDE 100/200)| Example 2: Cloud-Based
Service Provider
(VoIP. ms)| Example 3: Cloud-Based
Service Provider requiring
Outbound Proxy and
Authentication ID (Ring Central)
---|---|---
|
|
C. Configuring 40-IP VLAN Settings
Step 1 | Click on the “VLAN” tab |
---|---|
Step 2 | Disable or enable VLAN tagging by setting the value of “VLAN Tagging”. |
Step 3 | Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all |
packets”.
Step 4| Set the Priority Code Point (PCP) value for all, not SIP and RTP
packets in the “PCP for all packets” input (0 is the default, priorities are
from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3
is the default). Set the “PCP for RTP packets” (5 is the default).
D. Manually Resetting the Security Code to Enter Programming
Note: This procedure will not erase a username and password used to
access the 40-IP program mode. Only the security code is set to default.
Step 1| Power down the 40-IP speaker by disconnecting the LAN Cable (RJ45
plug).
---|---
Step 2| Press and hold the Reset button, then reconnect the LAN Cable (RJ45
plug).
Step 3| Continue to hold the reset button until you hear 2 beeps,
(approximately 6 seconds). Then release the button. The LED will remain off
for the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2
beeps), indicating when to release the button.
Step 4| The security code is now reset to 845464 (factory default).
Step 5| You can now enter programming by following the steps in section A.
E. Manually Resetting All Network Parameters to Factory Default
Note: This procedure will erase a username and password that are used to
access the 40-IP program mode.
Step 1 | Power down the 40-IP phone by disconnecting the LAN Cable (RJ45 plug). |
---|---|
Step 2 | Press and hold the Reset button, then reconnect the LAN Cable (RJ45 |
plug).
Step 3| Continue to hold the Reset button until you hear 2 beeps,
(approximately 6 seconds). Continue to hold the Reset button until you hear 4
more beeps, (approximately 6 seconds later), then release the button. The LED
will remain off for the first 3 seconds, flash slowly for 3 seconds (2 beeps),
fast flash for 6 seconds (4 beeps), then light steady indicating when to
release the button.
Step 4| You can now enter programming by following the steps in section A.
Programming Features Index
DESCRIPTION | Section | Page |
---|---|---|
Connect/Disconnect | A | 7 |
VLAN Settings | C | 9 |
Unit Name | 1 | 11 |
SIP Server | 2 | 11 |
Peer to Peer Settings | 3 | 11 |
Outbound Proxy | 4 | 11 |
Authentication ID | 5 | 11 |
Register Fails | 6 | 11 |
Security code (factory set to 845464) | 7 | 12 |
Access Code (1 – 6 digits, blank = disabled, factory set to 123456) | 8 | 12 |
Multicast Page Type (factory set to Standard) | 9 | 12 |
SIP Page Priority over Multicast Page | 10 | 13 |
Multicast Paging | 11 | 13 |
Multicast Paging Volume (0 – 19, factory set to 1) | 12 | 13 |
External Relay (factory set to Disabled) | 13 | 14 |
Relay Mode (Door Strike, Paging, Ring, Ring Flash, factory set to Door
Strike)| 14| 14
Relay Activation Command (1 or 2 digits, factory set to ✱✱) NOTE: Relay Mode
must be set to Door Strike| 15| 14
Relay Activation Time (0.5 – 99 sec, factory set to 5 sec)| 16| 14
Relay Buzz Volume (1 – 3 or Disabled, factory set to 3)| 17| 15
Relay Latch Commands (Enabled or Disabled, factory set to Enabled) NOTE: Relay
Mode must be set to Door Strike| 18| 15
SIP Paging Volume (0 – 19, factory set to 1)| 19| 15
Ring Volume (0 – 19, factory set to 5)| 20| 15
SIP Page Length Time Out (disabled or 1 – 9 minutes, factory set to 3 minutes
)| 21| 15
Multicast Page Length Time Out ( 1 – 255 seconds, factory set to 180 seconds)|
22| 15
Inbound Call Mode (Disabled, Auto Answer, Auto Answer-Secure or Ring, factory
set to Auto Answer)| 23| 15
Ring Cadence (factory set to Normal, 2 seconds on 4 seconds off)| 24| 16
LED Mode (OFF, ON or Paging, factory set to Paging)| 25| 16
Line Out Control| 26| 16
DTMF Regeneration| 27| 16
Pre Page Tone| 28| 16
Mute Current / Next Alarm| 29| 17
Permanent Alarm Mute| 30| 17
Programming User name and Password| 31| 17
IP Firmware| 32| 17
Unit Firmware| 33| 17
Import/Export| 34| 17
Clear Speaker Settings| 35| 17
Clear IP Settings| 36| 18
Night Ring Timed Operation| 37| 18
Time Zone Settings/daylight Saving Time| 38| 18
Line In| 39| 18
Programming Features
-
Unit Name
Up to a 31 character unit name can be assigned to the 40-IP being programmed. -
SIP Server
Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. Note: If the outbound proxy is not required, enter the SIP server IP address into the Outbound Proxy field. -
Peer to Peer Settings
When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “username@192.168…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones. -
Outbound Proxy
If your SIP provider requires an outbound proxy IP address enter it in the Outbound Proxy field. If the outbound proxy is not required enter the SIP server IP address into the Outbound Proxy field. Note: If not required, this field must match your SIP server IP address. -
Authentication ID
If your SIP provider requires an Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required, leave this field blank. -
Register Fails (Re-Resolve or Alternate Server)
When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails to drop down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.
-
Security Code
The security code allows the user/installer to program the 40-IP with a PC and the required ‘Viking IP Programming” software. If the security code is left as default, the PC software won’t require entering a security code when connecting to the 40-IP. It is recommended that the factory set security code be changed. The security code can be set back to default by holding the Reset button while the 40-IP powers up. See section D on page 9 for details. It can also be defaulted by connecting to the unit with the IP Programming Software and clicking on the “Clear Speaker Settings” button on the “Alarm / Firmware” tab. Factory Setting: 845464
Note: The security code must be 6 digits and cannot include a ✱ or #. -
Access Code
The Access Code is primarily used along with the “Auto Answer Secure” Inbound Call Mode to force inbound SIP page callers to dial the Access Code before they can make a SIP page. The Access Code also comes into play when using the optional RC-4A relays to open a door or gate. When you call the 40-IP and the unit automatically answers the call (see Programming section 22), you must dial the Access Code before you are allowed to operate the door strike relays, as extra security on inbound calls. Once a tenant has entered the correct Access Code, 2 beeps are heard and the user can now enter any “Operation Commands” (see Operation section C). The Access Code can be disabled if this basic security is not required. Factory Setting: 123456
Note: The Access Code can be 1 – 6 digits in length and cannot include a ✱ or # or match the numbers used for the Security Code. -
Multicast Page Type
Multicast page Type needs to be selected under the Speaker Settings tab (see Picture on page 13). Select Standard or Polycom as the source of multicast paging. If Polycom is selected as the source, the Codes / Paging screen will change to show its options (shown below).
Factory Setting: Standard (shown on page 11)
-
SIP Page Priority over Multicast Page
Incoming 40-IP SIP call audio streams can be programmed to have priority over any of the 10 standard Multicast paging groups. Simply use the “Sip Page Priority Level” drop-down menu to select which Multicast group you want SIP calls to have priority over. Factory Setting: “0” (SIP is the highest priority).
When Polycom is selected as the Multicast Page Type, the “SIP Page Priority Level” can be set to “Polycom” or “None”.
See the following tables for the order of priorities with each set. As shown, Polycom Group 25 multicast is the highest priority. The priority options allow you to determine the priorities for Polycom Groups 1 through 24 multicast signals and SIP paging. Factory Setting: Polycom
Paging Priorities (SIP Page Priority Level set to
“Polycom”)| Paging Priorities (SIP Page Priority Level set to
“None”)
---|---
Polycom Group 25| Polycom Group 25
SIP Paging| Polycom Groups 1-24
Polycom Groups 1-24| SIP Paging
Line In Audio Source| Line In Audio Source
11. Standard or Polycom Multicast Paging
Standard
When using standard Multicast Paging, up to 10 standard multicast paging
groups can be programmed into each 40-IP speaker. Each multicast group is
defined by a multicast address and port number. Each multicast group is
assigned a priority, allowing simultaneously arriving pages to be serviced
based on importance. A timeout check box can be selected for each paging
group. See Multicast Page Length Time Out under Speaker Settings to adjust the
timeout from 1 to 255 seconds. Only one timeout time can be programmed for all
Multicast groups. By default groups 0-8 have the timeout enabled, group 9’s
timeout is disabled. This is useful for background music.
Assigning Priority to standard multicast
The 40-IP will prioritize simultaneous Multicast audio streams according to
their priority in the Paging Sources list.
Group 0 will have the highest priority while group 9 will have the lowest
priority. Group 9 is useful for a low priority stream such as background
music. Group 0 is useful for high priority streams such as emergency messages.
The multicast paging groups can also be used for up to ten different paging
zones for receiving audio streams. A paging zone can consist of one or many
40-IP multicast speakers. There is no limit to how many speakers can be in a
given paging zone. Each multicast group is defined by a multicast address and
port number. Each multicast group is assigned a priority, allowing
simultaneously arriving pages to be serviced based on importance.
Polycom
Polycom IP phones send multicast audio to a specific IP address and port. A
total of 25 groups can be used, with group 25 generally reserved for an
emergency broadcast. Set the Multicast Page Type to “Polycom” (“Speaker
Settings” tab). The Viking IP programming page will then show “Polycom Paging
Source and Group Subscriptions” on the “Codes/Paging” tab. Polycom phones will
default to IP address 224.0.1.116 and port 5001 for multicast.
Under “Polycom Paging Source and Group Subscriptions”, enter the IP address
and port you chose in the Polycom IP phone as “Multicast IP address” and
“port” (Paging/PTT Configuration page). Select the paging groups the 40-IP
should subscribe to. Any multicast audio sent to the correct IP address, port
number, and a subscribed group will be heard from both the Speaker and Line
Out terminals. Group 1 is the lowest priority and group 25 is the highest. The
Volume and Timeout can be selected globally, although the timeout does not
affect group 25.
Factory Setting: All Groups selected
-
Multicast Paging Volume
The volume of each individual standard multicast page can be adjusted from 0 – -
When Polycom paging is used, the paging volume is set globally for all 25 groups. Factory Setting: 1
-
Relay Disabled / External
The Relay must be set to “External” for secure relay control installations when using a Viking remote model RC-4A relay controller to activate the door strike/gate controller (see page 19). Factory Setting: Disabled -
Relay Mode
Note: The 40-IP does not have a built-In relay. If relay control is required, an optional RC-4A relay controller can be used with the 40-IP.
Door Strike Mode: When programmed for Door Strike Mode the relay is intended for door strike, maglock or gate control.
Ring Mode: When programmed for Ring Mode the relay will continuously activate while the 40-IP’s extension is called and the 40-IP is set to loud ring (see Programming sections 22 and 36). This mode is useful for activating a Viking model SL-2 strobe light, etc.
Ring Flash Mode: When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence while the 40-IP’s extension is called and the 40-IP is set to loud ring (see Programming sections 22 and 36). This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.
Paging Mode: When programmed for Paging Mode the relay will activate continuously for the duration of any SIP or Multicast page. This mode is useful for triggering an external amp.
Factory Setting: Door Strike -
Relay Activation Command (Relay Mode must be set to “Door Strike”)
The one or two-digit code stored in the Relay Activation Command is the touch- tone command that the person calling the 40-IP must enter on their phone in order to momentarily activate the RC-4A relay to control a doorstrike, mag- lock, gate controller, or another device. The code can contain the characters 0 – 9, # or ✱. The code cannot match a relay latching or toggle command (✱1, ✱0). The code must be entered while the remote phone is communicating with the Speaker. Factory Setting: ✱✱ Note: If the access code is programmed it must be entered before controlling relays.
If this security is not needed, leave the access code blank. -
Relay Activation Time (Relay Mode must be set to “Door Strike”)
The value stored in the Relay Activation Time is the amount of time the RC-4A relay will be energized after a correct momentary touch-tone command is entered. This number can range from 0.5 – 99 seconds. Factory Setting: 5 seconds -
Relay Buzz Volume (Relay Mode must be set to “Door Strike”)
The relay activation tone is a buzzing sound that is heard from the speaker when the door strike relay is activated.
After the calling party enters the correct relay activation command, the calling party will hear 2 short confirmation beeps and the speaker will output a buzzing sound (relay activation tone) while the door strike relay is activated. The tone (buzz) length will match the relay activation time up to a maximum of 5 seconds. The tone (buzz) can be programmed to three different volume settings 1 = Low, 2 = Medium, 3 = High or it can be disabled. When Disabled the confirmation beeps will not be heard. Factory Setting: 3 -
Relay Latch Commands (Relay Mode must be set to “Door Strike”)
The Operation Commands (✱0 to ✱1) to Un-Latch or Latch the relay are enabled. These can be entered on an Inbound call after the access code is dialed (if programmed).
When set to “Disabled” the Operation Commands (✱0 to ✱1) to Un-Latch or Latch the relay are disabled. Disabling the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch command leaving a gate open/closed, etc. The momentary relay activation command is still allowed. Factory Setting: Enabled -
SIP Paging Volume
The SIP Paging Volume can be set from 0 – 19, 0 = lowest volume setting, 19= highest volume setting. Adjusting this will set the volume level for SIP Paging. Factory Setting: 1 -
Ring Volume
When the Inbound Call Mode (see Programming section 22) is set to Ring, the 40-IP will output a loud ring when it is called. The volume level of the loud ring can be adjusted from 0 – 19. Factory Setting: 5 -
SIP Page Length Timeout
This feature selects the maximum length of time that SIP Page calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the 40-IP speaker must rely on a call-ended signal or touch-tone # to hang up. Factory Setting: 3 minutes -
Multicast Page Length Timeout
The Paging Length Time Out can be programmed from 1 – 255 seconds in one- second increments. The Time Out can also be disabled, allowing any length of Multicast page or continuous background music. When using standard Multicast Paging, a timeout checkbox can be individually enabled or disabled for each multicast paging group (on the “Codes/Paging” tab). When using Polycom Multicast Paging, the timeout checkbox enables the timeout globally on groups 1 through 24. There is no timeout for a page to the emergency group 25. Factory Setting: 180 seconds. -
Inbound Call Mode
The Inbound Call Mode determines how the 40-IP handles incoming SIP calls. One option is to generate a loud ring sound through the speaker. The 40-IP can also auto answer the call, to allow remote control of the relay and the ability to transmit a page. The “secure” option for an auto-answer requires the callers to dial the access code in order to transmit a page. Factory Setting: Auto Answer
Disabled – Inbound SIP calls are not allowed.
Auto Answer – Inbound SIP calls are auto answered on the first ring and can page over the speaker.
Auto Answer Secure – Inbound SIP calls are auto answered and the caller must dial the access code in order to make a page from the unit.
Ring: In the “Ring” mode the speaker will not automatically answer an incoming call but will output a loud ring signal out of the speaker in a factory- programmed 2 seconds on, 4 seconds off ring pattern. There are 4 available ring cadences. -
Ring Cadence
When the 40-IP is set to loud ring on incoming SIP calls, you can select the ring cadence of the loud ring sound. It can
be programmed to one of four different cadences. Factory Setting: Normal Ring
Normal Ring (single ring: 2 seconds ON, 4 seconds OFF) factory setting
Double Ring (double ring: 1 second ON, 0.5 second OFF, 1 second ON, 3.5 seconds OFF)
Short-Short-Long (triple ring: 0.5 second ON, 0.5 second OFF, 0.5 second ON, 0.5 second OFF, 1 second ON, 3 seconds OFF)
Short-Long-Short (triple ring: 0.5 second ON, 0.5 second OFF, 1 second ON, 0.5 second OFF, 0.5 second ON, 3 seconds OFF) -
LED Mode
The LED on the 40-IP can be programmed to one of three different modes. Factory Setting: Paging OFF Mode: In this mode the LED will not light during normal operation. It will only light (blink) if it cannot register with the programmed SIP server or while manually resetting all network parameters to factory default. This is useful as an alarm to show that the speaker is not registered.
On Mode: The LED will remain ON when the unit is powered and registered. The LED will flash if registration is lost and the alarm is active.
Paging Mode: The LED will remain OFF in the idle state. The LED will light steady during SIP or Multicast paging. -
SIP Line Out
When SIP Line Out is set to enabled, SIP page audio will be heard from the Line Level Output. When this feature is disabled, the Line Level Output is muted during SIP page calls. The Line Level Output still receives multicast audio and the speaker still receives SIP page audio when the SIP Line Out is disabled. Note: With “SIP Line Out” disabled, “Line In” audio will be present on the “Line Out” terminals. Factory Setting: Enabled -
DTMF Regeneration
When DTMF Regeneration is Enabled, any touch tones entered by the caller (in- band or out of band) will be passed along to the line out, speaker out, and speaker. These tones are used by a zone controller or external amplifier to choose which zone to send the page audio to. Factory Setting: Disabled -
Pre Page Tone
When enabled, a short beep will be heard prior to SIP or standard Multicast paging audio. The volume of the Pre Page Alert Tone will match the volume setting of the SIP or standard Multicast page. Factory Setting: Enabled
-
Mute Current / Next Alarm
A network failure alarm will be indicated by providing 3 beeps over the speaker, the Speaker Out and Line Out every 30 seconds but only when Permanent Alarm Mute is set to Alarm Tones Enabled (Permanent Alarm Mute is set to Alarm Tones Disabled by default). A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm” button in the IP Programming software or pressing and holding the Reset button for 5 seconds. The Status LED will continue to flash to assist troubleshooting. The alarm beeps can also be permanently disabled. See Permanent Alarm Mute. Factory Setting: Disabled -
Permanent Alarm Mute
Permanent Alarm Mute is set to Alarm Tones Disabled by default, so network failure alarms will not be indicated over the speaker, the Speaker Out or Line Out. Only the status LED will flash to indicate the network failure. To enable alarm tones over the audio outputs, select Alarm Tones Enabled. -
Program a Username and Password to restrict Access to Programming
To increase security, a username and password can be programmed to limit access to the 40-IP using Viking IP Programming software. When no username and password are programmed and the security code is still set to default (845464), the PC software will not require a username, password or security code when connecting to the 40-IP. If the 40-IP has been programmed with a username and password, a pop up window will ask for the username followed by the password. If the unit’s security code has been changed from default (845464), it will then prompt for the correct security code.
If the username and password are unknown, they can only be erased by resetting all network parameters to default with the Reset button (see section E on page 9). If the username and password are known but you wish to erase them, that can be accomplished by exporting the data from the 40-IP, resetting all network parameters to default with the Reset button (see section E on page 9) or clicking on “Clear IP Settings” and then importing the data back into the 40-IP. -
IP Firmware
Update IP is currently not available. The ability to update IP firmware will be made available in a later release of Viking IP Programming software. If an IP firmware update is needed, Viking Technical Support will assist in updating the IP firmware. -
Unit Firmware
If new unit firmware is available, after opening the programming software a pop-up window will ask if you would like to update the firmware. Another way to update is accomplished by clicking the “Update Unit” button. You can then browse the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking Technical Support has sent you updated firmware. -
Import/Export
The Import/Export feature is useful for backing up all the 40-IP’s programming or for importing programming when installing multiple units with a majority of the same programming. -
Clear Speaker Settings
Clicking on the “Clear Speaker Settings” button in programming will reset all of the programmings features back to their factory default settings, including setting the unit’s security code back to the default value (845464).
Note: This command will not change or reset your IP settings or Multicast paging settings. -
Clear IP Settings
Clicking on the “Clear IP Settings” will reset all of the IP settings back to their factory default settings. This also clears Multicast IP address/port settings and erases any username and password programmed in the unit to restrict access to programming. Note: This will not affect any speaker settings.
-
Night Ring Timed Operation
When Night Ring Timed Operation is enabled, if a SIP call is received during the programmed Start and Stop times, the 40-IP will output loud ring through the speaker, Line Out and Speaker Out terminals. This is selectable for each day of the week. When outside of the Night Ring timing window, the Inbound Call Mode setting will determine how SIP calls are handled. Note: For timed Night Ringing the unit must be synced with a time server. If the Night Ringing feature is enabled in the software you will be asked to use Viking’s Time Server when changes are applied. The address will be entered by the software automatically. -
Time Zone Settings
When using the Night Ring Timed Operation, the 40-IP must be synced with the network time. Set the Time Zone Settings to match the settings on the network the unit is connected to for proper timed operation. -
Line In
The Line In terminals can be connected to an audio source (PC, Radio, etc.) to provide low-priority background music.
If any SIP / Multicast paging is active, the Line In audio is muted until the end of the page. This is a Mono audio connection. If a stereo audio source is used, connect only the left channel.
Operation
A. Inbound SIP Calls
How inbound SIP calls are handled depends on the Inbound Call Mode selected
(see Programming section 23), the current programming for Night Ring Timed
Operation if enabled (see Programming section 37), the current time of day and
day of the week. If Night Ring Timed Operation is disabled and the Inbound
Call Mode is set to Auto Answer, the 40-IP will automatically answer inbound
calls, provide a Pre Page Alert Tone if enabled, and allow paging. When the
Inbound Call Mode is set to Auto Answer – Secure, the 40-IP auto answers
inbound calls but the party must dial the Access Code before they are allowed
to page. The Inbound Call Mode also has a Ring option that allows the unit to
output a loud ring on any inbound SIP calls and the volume of the ring is
adjustable (see Programming section 20). If Night Ring Timed Operation is
enabled and an inbound SIP call is received between the programmed start and
stop times and the current day is a programmed active day, the unit will
automatically output a loud ring instead of following the Inbound Call Mode
programming. This allows for the loud rings at certain times of the day/days
of the week and paging all other times/days of the week.
B. Multicast
The 40-IP can be set to one of two modes for multicasting, Standard or
Polycom. Polycom is only used when Polycom IP phones are used. To change to
Polycom multicast, go to the “Speaker Settings” tab and change the “Multicast
Page Type” to Polycom.
Standard Multicast Paging (Factory Setting)
Up to 10 multicast paging groups can be programmed into each unit and each
group is assigned a priority level allowing simultaneous arriving multicast
pages to be handled based on importance. Low priority groups are often used
for low priority streams like background music and high priority groups are
used for high priority streams such as emergency messages. Group 0 is the
highest priority, and Group 9 is the lowest. A timeout limit can be set and
either enabled or disabled for each multicast group. The volume of each group
can be programmed and SIP calls can be assigned either higher or lower
priority than all or some of the multicast groups (see Programming section
10).
Polycom Multicast Paging
Polycom phones send multicast audio to a specific IP address and port. A total
of 25 groups can be used and groups 1 through 24 can individually be
enabled/disabled in each 40-IP. Group 25 is always enabled, as group 25 is
generally used for emergency broadcasts. Any multicast page made from a
Polycom phone (on the same LAN) to the programmed IP address, port and to an
enabled group will play through the 40-IP speaker. The priority of Polycom
sources ranges from group 1 (lowest) to group 25 (highest). SIP pages can be
assigned either higher or lower priority than Polycom group 1 through 24
multicast paging (see the table in programming section 10 for Polycom paging
priorities). Multicast page timeout can be enabled/disabled globally for
groups 1 through 24 (there is no timeout for group 25) and the length of the
Multicast page timeout is adjustable. The volume for Polycom multicast is set
globally for all groups.
C. Optional RC-4A Relay Operation Commands (Relay Mode must be set to “Door
Strike”)
The following commands can be entered after an inbound SIP call from the 40-IP
when the Inbound Call Mode is set to auto-answer. After the unit auto answers
the call, one beep will be heard if Pre Page Alert Tone is enabled. If the
Access Code has been disabled, you can now enter the Operation Commands listed
below. If an Access Code has been programmed, enter the Access Code digits.
Once the correct code has been entered, two beeps will be heard and you can
now enter the Operation Commands listed below.
Feature| Tone Tone
Command| Description
---|---|---
Activate
Relay| ✱✱ or
| Momentarily activate relay (1 or 2 digits, factory set to ✱✱).
Un-Latch
Relay| ✱0| Un-latch (deactivate) the relay.
Latch
Relay| ✱1| Latch (continuously activate) the relay.
Disconnect| #| Disconnects or forces the speaker to hang up.
- Note: Latching commands must be enabled in programming.
Troubleshooting
If the unit cannot register with the programmed SIP server, the LED will blink on and off every two seconds until communication is restored. This alerts a potential user of a problem with the device that will prevent a page from being made.
Optional Secure Remote Relay Control using Viking Model RC-4A
For applications requiring secure relay control a Viking model, RC-4A remote
relay controller can be used. The relay controller is mounted securely inside
the building and connected to the same LAN as the 40-IP. The 40-IP will send
an encrypted message to the RC-4A to activate its relays which control the
door strikes/gates.
Up to 4 40-IP’s can communicate with one RC-4A allowing you to securely
control four entrances.
When using an RC-4A for remote relay control the 40-IP’s relays must be set to
“External” (see Programming section 12).
For more information on the RC-4A, see DOD 582.
Related Products
IP Ceiling Speaker for SIP Endpoint Paging or Multicast Paging / Background Music, and Making Standard or Emergency SIP Calls
The Viking model 4OTB-IP Talk-Back Ceiling/Wall Speaker enables two-way conversations via SIP and also allows for standard paging and background music via multicast. The Talk-Back Speaker easily connects with a single CATS/6 cable from your PoE switch. Its shallow depth allows the speaker to be conveniently mounted in a standard 2″ x 4″ stud wall or ceiling.
An auxiliary switch input allows a hard-wired wall button to initiate a SIP call. Alternately, an optional wireless Bluetooth remote call button can be used (Viking model BTR-3, sold separately). A momentary button press will initiate a standard call, and holding the button for 3 or more seconds will initiate an emergency call. The remote can also be used to adjust the speaker volume. The LED on the 40TB-IP can be programmed to blink when there is call activity.
The integrated microphone enables talk-back and also monitors room noise to automatically increase speaker volume when necessary. Line-level audio output connections are provided for connecting to an external amplifier. Speaker output connections are also provided to directly drive additional analog speakers. A programmable relay output is provided for activating door locks, strobe lights, external amplifiers, etc.
PoE Powered VoIP Endpoint Interfaces Analog Paging Systems with SIP and Multicast Paging Sources
The Viking model PA-IP SIP / Multicast Paging Adapter provides an interface
between new VoIP phone systems (hardware or hosted/cloud-based) and analog
paging systems, eliminating the need for an ATA or FXS port. The PA-IP can be
used for standard SIP endpoint paging or multicast paging and background
music.
The unit easily connects with a single CAT5/6 cable from your PoE switch. The
night bell feature is programmable for the time of day and day of the week to
enable loud ringing for after-hour incoming calls.
Alternatively, the night bell feature can be enabled by a contact closure
across the trigger input terminals. Line-level audio output connections are
provided for connecting to an external amplifier.
A built-in 6 Watt class D amplifier with speaker output connections is also provided to drive up to 6 analog speakers. A programmable relay output is provided for triggering external amplifiers, etc.
Related Products
Viking Analog Speakers
The 25AE, 30AE, 35AE, and 40AE paging speakers provide additional economical
paging coverage to existing Viking paging units (40-IP, PA-2A, PA-15, PA-30,
PA-60, HF-3W, M2W) or to any system with an 8 Ohm output.
In outdoor, factory, or warehouse environments, 25AE paging horns are the best
method of producing understandable sound. In these environments the
directional design allows the installer to focus the sound cone down aisles
and toward work areas.
In-office and restaurant environments, it is best to distribute sound more
evenly. Ceiling mounted 30AE, 35AE, or 40AE speakers in close proximity offer
the best distribution and are cost-effective. The 35AE speakers include a
volume control.
30AE/35AE Ceiling Speakers
• White metal grill for flush
mounting in office ceilings
• Mounting hardware included
• Excellent frequency response
• 35AE includes a volume control| 40AE Ceiling Speakers
• Attractive with a modern look
• Flush mounts into a 9.5” to 10diameter hole
• Integral mounting system
• Excellent sound quality| 25AE Paging Horn
• Adjustable base for easy
mounting and directional
adjustment
• Compact design for
discreet mounting| 300AE Paging Horn
• 30 Watt 8 Ohm / 70V
Paging Horn
Control Relay Contacts Across a Local Area Network
The RC-4A Network Enabled Relay Controller provides networked control of four
relays via an easy-to-use web interface. The same interface can be used to
check the status of four contact closure inputs. Relays can be toggled on or
off, or user-programmed timed closures can be activated.
The RC-4A can be configured to work as a remote relay for Viking VoIP series
entry phones, controlling door strikes and gates when a remote relay is
required for security reasons. It can also be programmed to send an email or
text message in response to a change in one or more of the sensor inputs.
For more information on the RC-4A, see DOD 582.
Tile Bridge for Ceiling Speakers
The SA-TBA is a tile bridge designed to mount an 8-inch loudspeaker and
bridges both 2 ft x 2 ft and 2 ft x 4 ft ceiling tiles.
It is compatible with the Viking models SA-1S, 30AE, 35AE, and 40AE speakers.
The SA-TBA tile bridge is constructed of 24 gauge cold rolled steel with an
electro-galvanized rust-resistant finish.
For more info, see DOD 534.
Related Products
250 Watt / 70V Paging Power Amplifier
Model PP-250
For more info, see DOD 511.
The PP-250 is a 250 Watt 70V Paging Power Amplifier that can drive up to two
hundred fifty (250) 70V speakers and/or paging horns (each speaker set to “1
Watt tap”). The small 1U rack size chassis is possible because the PP-250 uses
new amplifier technology that is 3 times more efficient than old designs
competitors use. The high efficiency of the PP-250 means much less heat
dissipation, smaller size, higher reliability, and lower cost.
The PP-250 can be used to add power amplification to a phone system paging
port, Viking’s remote access device (RAD-1A), clock-controlled tone generators
(CTG-1A, CTG-2A), mass notification announcer (DNA-510), digital announcers
(DVA2WA, K-2000-DVA), zone paging controller (ZPI-4), or to expand the paging
power capability of these Viking products: PA-IP, PA-2A, PA-15, PA-30,
PA-250, and PA-250-IP.
60 Watt Compact Two Zone Amplifier to Drive up to 60 Paging Speakers
The PA-60 can directly drive up to sixty (60) 8 Ohm paging speakers or one
hundred (100) 70 volt or 25-volt paging speakers. Both channels can be fed the
same input so the PA-60 can be used as a single large amplifier, or each
channel can be fed different inputs so the PA-60 can be used as a two-zone
amplifier.
This small and lightweight chassis design is possible by utilizing new
amplifier technology that is 300% less inefficient than old designs
competitors use. High efficiency means much less heat dissipation, smaller
size, higher reliability, and lower cost.
Since each input has its own gain adjustment, one zone can be turned up louder
for warehouse paging horn speakers, and the other zone can be turned down for
office ceiling speakers. Two zones can also be helpful for installations in
which one group of speakers is connected to a source that provides background
music using the Viking PI-1A Paging Interface unit, and the other zone
provides only paging.
The Viking models CTG-1A or CTG-2A can be used to add clock-controlled tones
with paging to both zones, or one zone can have just paging and be free of the
time scheduled alert tones. The same can be done with the Viking model MTG-10
in which one zone can have just paging, and the other zone can have paging
plus the 10 different siren, warble, and chime tones that the MTG-10 can
provide.
One or two PA-60’s can be added to the Viking model ZPI-4 four zone paging
interface to provide either 60 Watts or 120 Watts of total paging power in
four zones. The PA-60 can also be used to add additional paging power to other
Viking paging products such as the PA-2A, PA-15, and PA-30.
The PA-60’s inputs are transformer coupled so they are floating and isolated.
Because of this, they can be connected to any line-level audio signal, or by
turning down the input gain control to unity gain, can be connected directly
to the output of another amplifier. This allows the PA-60 to be connected
directly to an existing paging system speaker wire run to extend the run, with
up to 60 more speakers.
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT
AT: 715-386-8666
Our Technical Support Department is available for assistance Monday to Friday
8:00 am – 5:00 pm central time. So we can give you better service before you
call please:
- Know the model number, the serial number, and what software version you have (see serial label).
- Have the Product Manual in front of you.
- It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
-
Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate the problem, frequency of failure, etc.
-
Packing: Return equipment in the original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016 -
Return shipping address: Be sure to include your return shipping address inside the box.
We cannot ship to a PO Box. -
RA number on the carton: In large printing, write the RA number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within
10 days of purchase):
-
Customers must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem.
The customer MUST be able to step through recommended tests for diagnosis. -
If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued.
This number is valid for fourteen (14) calendar days from the date of issue. -
After obtaining the RA number, return the approved equipment to your distributor.
Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number. -
The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2, and 3, be aware that you will have to pay a restocking charge.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or
materials, under normal use and service, for a period of two years from the
date of purchase from any authorized Viking distributor. If at any time during
the warranty period, the product is deemed defective or malfunctions, return
the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI.,
54016. Customers must contact Viking’s Technical Support Department at
715-386-8666 to obtain a Return
Authorization (RA) number.
This warranty does not cover any damage to the product due to lightning, over-
voltage, under-voltage, accident, misuse, abuse, negligence, or any damage
caused by the use of the product by the purchaser or others. This warranty
does not cover non-EWP products that have been exposed to wet or corrosive
environments.
This warranty does not cover stainless steel surfaces that have not been
properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER
THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE TO THE PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL,
SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF
THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER LEGAL
THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF
THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE
EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS
AGREEMENT WHICH PROVIDES FOR A DISCLAIMER OF WARRANTIES, EXCLUSION OF
CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE
SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND
INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the 40-IP Speaker, for repair or warranty
information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016
Phone:715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the
call. Perform such activities in the off-peak hours, such as early morning or
late evenings.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CANADA
This class A digital apparatus complies with Canadian ICES-003. Cet appareil
numerique de la classe A est conforme a la norme NMB-003 du Canada.
Product Support:715-386-8666
Due to the dynamic nature of the product design, the information contained in
this document is subject to change without notice. Viking Electronics, and its
affiliates and/or subsidiaries assume no responsibility for errors and
omissions contained in this information. Revisions of this document or new
editions of it may be issued to incorporate such changes.
DOD 503
Printed in the U.S.A.
ZF303980 REV C
Documents / Resources
|
VIKING 40-IP SIP / Multicast Ceiling
Speaker
[pdf] User Manual
VIKING, 40-IP, SIP, Multicast, Ceiling, Speaker, IP Ceiling Speaker, SIP
Endpoint Paging, Multicast Paging, Background Music
---|---
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>