j5create JVCU Series 360° All Around Webcam Companion App User Guide
- June 6, 2024
- j5Create
Table of Contents
j5create JVCU Series 360° All Around Webcam Companion App User Guide
JVCU Series Companion App
With the Companion App, you can enhance your conference calls with Ultra HD 4K video calling. It allows you to adjust the brightness, contrast, hue, saturation, and sharpness for your video calls.
JVCU Series Companion App for Windows®.
Download
Downloading App
JVCU Series Companion App
Control tool user guide
-
Download and install the JVCU Series Companion App from the j5create website:
Download -
An icon will appear on the desktop or at the bottom right within the toolbar after the app has fi nished installing.
Plug in the webcam, it will then show the window below.
PTZ control
Drag the orange dot on the bar below the video to the right to zoom in, and to
the left
to zoom back out. After zooming in, arrows should appear like in the example
below.
You can pan the display up, down, left, or right by clicking on the
corresponding arrow.
Advanced settings
Click the “Advanced settings” on the right side of the screen to bring up additional settings for changing the color and brightness.You can pan the display up, down, left, or right by clicking on the corresponding arrow.
Using the Companion App with other camera apps
If you want to run other software that utilizes the JVCU camera within Windows®, click the camera icon within the JVCU Series Companion App (this feature is not available within macOS® because macOS® allows the use of multiple camera applications at the same time).
When you click the camera icon, the JVCU Series Companion App will shrink to a miniature version of the app. You can enlarge the JVCU Series Companion App back to its original size by clicking on the camera icon circled in the picture below.
The PTZ control and advanced settings will appear in the mini control bar like in the example below.
Start a video call with the JVCU435
Ensure your PC, Mac®, or Chromebook™ has internet service, and that both you and the person you are calling are using a video calling application (E.g. Zoom™, Microsoft Teams™, etc.). Select the correct video device and microphone in the settings menu of the video calling application.
- The JVCU435 provides 4K video calling. For optimal performance a network connection with a minimum upload speed of 8 Mbps is recommended.
- 4K calling may be aff ected by available network bandwidth, CPU speed, type of video calling application, etc.
- Wide Compatibility: Zoom™, Google™ Hangouts™, Skype™, Microsoft Teams™, etc.
- For Windows® 10
- Go to Start > Settings > Privacy > Camera/Microphone
- Choose your preferred settings to allow apps to access your camera and microphone.
- Turn on your camera and microphone for your preferred apps.
Privacy settings for macOS®
- On your Mac® choose the Apple® menu > System Preferences, click Security & Privacy, then click Privacy.
- Select Camera/Microphone.
- Select the checkbox next to an app to allow it to access the camera and microphone. Deselect the Checkbox to turn off access for that app. If you turn off access for an app, you will be asked to turn it on again the next time that app tries to use your camera or microphone.
System requirements
- Standard UVC/ UAC protocol, driver-free
- USB™ plug-and-play (Compliant with USB™ 2.0 / USB™ 3.0, 500 mA)
- Supports Windows® 10 / macOS® /Chrome OS™ systems
Note: Windows Vista™/XP does not support the camera
Note: Chrome OS™ does not support the JVCU Series Companion App
Release note
Disclaimer
Information in this document is subject to change without notice. The
manufacturer does not make any
representations or warranties (implied or otherwise) regarding the accuracy
and completeness of this document and shall in no event be liable for any loss
of profi t or any commercial damage, including but not limited
to special, incidental, consequential, or other damage. No part of this
document may be reproduced or transmitted in any form by any means, electronic
or mechanical, including photocopying, recording or information
recording and retrieval systems without the expressed written permission of
the manufacturer.
Limited warranty
j5create offers a limited 1-year warranty. User’s wear & tear damage is not
included. The user shall call or email j5create customer service with the
defect information of the product and obtain a return authorization number.
Users are responsible for one-way return freight cost and we will take care of
one-way freight back.
In order to obtain a return authorization number, users should have the
following information handy when calling or emailing the service team:
- a copy of the original purchase invoice to verify your warranty
- a product serial number
- a description of the problem
- customer’s name, address, and telephone number
j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to:
- consumable parts, unless damage has occurred due to a defect in materials or workmanship;
- cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
- damage caused by use with non-j5create products;
- damage caused by natural disasters;
- damage caused by human misuse (lost, accident, abuse, misuse or other external causes);
- damage caused by operating the product outside the permitted or intended uses described by j5create;
- damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider;
- a product or part that has been modified to alter functionality or capability without the written permission of j5create; or
- if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE.
J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND,
AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.
For more information, please visit our website at www.j5create.eu
Copyright © 2021 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams.
Windows, Skype, Windows Vista, and Microsoft Teams are trademarks of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. macOS, Mac, and Apple are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. USB is a trademark of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Zoom is a trademark of Zoom Video Communications, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Google, Hangouts, Chromebook, and Chrome OS are trademarks of Google LLC, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. All company, product and service names used are for identification purposes only. Use of these names, logos, and brands does not imply endorsement. We disclaim any interest in the marks of others.
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