Starkey Thrive Hearing Control Application, Advanced User Guide

Starkey Thrive Hearing Control Application, Advanced

Advanced Overview

Hearing Aid Memories

Create a New Memory
Select the memory that provides the best sound quality for the current listening environment. Selected memory is the baseline for adjustments.

To create a custom memory, go to:

1. Memory Menu
2. Create New Memory
3. Memory Name
4. Location Settings
5. Set Location: Pin sets to current location
   Tap (bottom of the map) to assign a geotag.

“Temp” Any adjustment to a memory that was set by the hearing professional in Inspire X will automatically save as “Temp”. Tap the Memory menu, then select Edit Current Memory to name and permanently save in the custom memories list for future use.
Smart VC Volume position is saved and set for custom memories to provide a more consistent user experience.

Mask Mode
Mask Mode provides an additional boost to help enhance and focus on a speaker who is wearing a face mask. Add the Mask Mode memory to the Custom Memories list for easy access.
To add the Mask memory:

1. Tap the Settings Menu on the Navigation Bar.
2. Tap Device Settings.
3. Tap the slider next to Mask Mode.
4. The Mask memory will now be available in the Memory Menu under the Custom Memories list.

Customize a Memory
Several features are available for memory customization to balance comfort and clarity in different types of environments. For additional customization, select Customize from the navigation bar.

Thrive Score

The Thrive Score links the importance of hearing health to physical and cognitive health through the combination of one’s Body Score and Brain Score. A total daily Thrive Score of 200 points is possible.1

Accessories

View paired accessories within the Thrive app.2
Access IntelliVoice by tapping .
Thanks to the power of artifi cial intelligence, this speech enhancement feature uses the user’s smartphone to deliver an unprecedented experience for those with moderate loss of 50 dB HL or greater. Available for edge AI technology and iOS only.

Select an Accessory to:

• Start/stop audio streaming
• Adjust volume of stream
• Adjust hearing aid microphone level while streaming
• Edit accessory name by tapping the near the accessory button
• Delete paired accessory

Thrive Assistant

Thrive Assistant is an app-based assistant providing hands-free help whenever and wherever needed. Users can conveniently ask questions, troubleshoot hearing aid and accessory issues or simply say a command to change hearing aid volume, mute the hearing aids, change memories or set a reminder. Users can even say things like “fi nd my phone” or “I lost my phone” and Thrive Assistant will help the user locate a misplaced smartphone by playing a ringtone from the phone, even if
it is locked or on silent mode.

1. Tap the icon in the top right corner of the Thrive app to access Thrive Assistant. AI users can double tap to access Thrive Assistant if set as a user control.
2. Thrive Assistant will indicate “Listening, please ask your question.”
3. State a command or ask a question. Thrive Assistant will execute the command or search for and return an appropriate answer to the question from the Thrive help fi les or cloud-based services.

Translate

Connects to cloud services enabling translation of one language to another When the user speaks into the phone microphone, their language is translated and transcribed on the screen.
Translated audio of the foreign language response streams to the user’s hearing aid.3

To access language translation, go to:
Settings > Translate

1. Select user’s language on the left and the responder’s language on the right.
2. Tap the microphone button. It will highlight blue.
3. The user speaks into the phone microphone.
4. The user’s language transcribes on the top of the screen and the responder’s language transcribes on the bottom.
5. Translated audio of the responder’s speech streams to the connected hearing aid.

Transcribe

Closed Captioning for real-world situations

The Transcribe feature listens for speech in the selected language and displays the detected speech as text on the screen.

To access the Transcribe feature, go to:
Settings > Transcribe

1. Choose the language you wish to detect by tapping the blue bar at the top of the screen and selecting the language.
2. Tap the microphone button. It will highlight blue.
3. Speech is detected by the phone microphone and is transcribed on the screen.
4. Tap the button to save, message, copy or email the transcribed text.

Self Check

Self Check provides a quick, convenient way for patients to analyze their hearing aid system’s performance right from the Thrive app.

To access the Self Check feature, go to:
Settings > Self Check
Select Run Diagnostic to initiate Self Check. Results for each hearing aid component display on the screen. Tap each component for more information.
For more information, please see the Self Check QuickTIP.

Hearing Care Anywhere

Connects remotely to a hearing professional for hearing aid programming adjustments.
Submit a request for a remote adjustment or engage in a live session using video chat for hearing aid adjustments in real-time.

To access Hearing Care Anywhere features, go to:
Settings > Hearing Care Anywhere

• Displays sign-in status for cloud services and last sync date. Cloud connection is established when signed in, even if remote programming is not currently enabled.
• Displays a connected hearing professional or the option to add a hearing professional. View practice information for connected hearing professionals by clicking on the practice/provider name.
• Under “Get help from your professional”, select Join Live Session or Send Adjustment Request to get started.

Reminders

Sets reminders for appointments, taking medications, prescription refi lls or other personal tasks. Hear the reminder through the hearing aids and also receive notifi cation on the smartphone screen.
This feature is available as an in-app purchase for the 1200 and 1000 AI technology levels by selecting the Thrive Settings Menu > Subscriptions > Reminders > Subscribe. User can choose a monthly or yearly fee.

To access Reminders feature, go to: • Settings > Reminders
• Tap New Reminder.
• Select a reminder name from the pre-populated list or create your own name.
• Select preferences for the reminder such as date/time, repeating reminder and audible reminder.

Tinnitus

Adjust the volume and modulation speed of the tinnitus stimulus in memories that have been confi gured for tinnitus or in custom memories based on those memories. The tinnitus screen will be visible in the Thrive app if the hearing professional has enabled the tinnitus stimulus in the active memory.

CROS System

Adjust the balance of sound coming from the Transmitter relative to the Receiver in memories that have been confi gured for BiCROS or in custom memories based on those memories. The Balance screen will be visible in the Thrive app if the hearing professional has enabled BiCROS in the active memory.

1. Drag the circle icon along the slider to adjust the balance of sound coming from the Transmitter relative to the Receiver.
2. Tap Mute Transmitter to mute the Transmitter.

Other

In addition, Settings includes:

• User Guide
• Device Settings
• Find My Hearing Aids
• About
• App Settings
• Demo Mode

Basic Mode does not include:

• Thrive Score
• Additional memory customization beyond Equalizer
• Reminders
• Transcribe
• Accessory Screen
• Translate
• Self Check

Features may vary by country.
Available in AI products only. 2Accessories only pair to hearing aid (not to iPhone/app). 3Must be connected to the Internet for use. Language Translation only available in AI products. | The app may look slightly different based on your phone and/or hearing aid model. Starkey logo, Thrive, Thrive Logo, Inspire, IntelliVoice, SoundSpace and Hearing Care Anywhere are trademarks of Starkey Laboratories, Inc.

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