otofonix Encore Hearing Aid Hearing Amplifier for Ear User Guide

Encore
Quick Start Guide

Insert Battery & Turn on your Otofonix Encore

Remove battery tab  and wait one minute to activate the battery

Open the battery door and insert the battery with “+” facing the Otofonix label

Turn your Encore on by closing the battery door

BATTERY NOTICE

ONLY use a PowerOne Size 312 Hearing Aid Battery. Other brands of batteries have slight variations in size/shape that may cause the Otofonix Encore to not perform correctly.

Low Battery Warning = Series of melodic double beeps and some static (30 min to change). Expected Battery Life = 6-8 days

Place the Otofonix Encore on your Ear

Hook body of device behind the ear

Insert ear dome into the ear canal with gentle pressure until snugly seated in the ear canal

Tuck stabilizer bar into an outer bowl of the ear so ear dome stays in place

HELPFUL TIPS

• If the sound tube feels loose, try the smaller size #1 that is provided in the box. If the sound tube causes any discomfort you may need a larger size. Please call 704-380-0508 so we can accommodate you.

HELPFUL VIDEOS
Check out our library of videos for helpful tips and tricks

Changing Volume Levels and Listening Modes

Changing Volume: Quickly Press & Release
Indicators you will hear when changing volume:

• Volume 2-9 you will hear a single beep.
• Volume 1 & 10 you will hear a triple beep indicating you have reached the volume limit.

Changing Programs: Press & Hold for 3 seconds

• You will first hear the beep indicating you are changing volume, keep holding the rocker switch down to change programs.

Use rocker switch to change volume and programs

Tips to Change Volume and Listening Modes
To limit whistling from your device when changing volume/ programs, approach the device from behind your ear rather than from the top. Support the bottom of the amplifier with the thumb when pressing the rocker switch.

| Program 1| Program 2| Program 3| Program 4
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Memory Setting| Normal Listening| Noisy Setting| Extreme Noisy Setting| Telecoil
Description| Everyday listening, low noise reduction| Medium noise reduction (wind, running faucet, etc.)| High noise reduction (restaurants)| Only works in venues with Inductive audio loops
Notification Method| Single Beep| Two Beeps| Three Beeps| Four Beeps
When turning on your Encore it will always start in Program 1, Volume level 5

TELECOIL LISTENING MODE

For use with hearing loop systems found in churches, theaters, and conference centers. The telecoil in the Encore picks up the signals from the hearing loop and transmits them directly to the amplifier providing a crisp, clear sound. When you see the Telecoil logo at your church, theater, etc, simply switch to Program 4 to turn off the microphones and enable the Telecoil.

Care and Maintenance

For optimal performance, keep the sound tube and ear dome clean. Use a cleaning brush daily to clear the ear dome of wax. Clean sound tubes often and anytime amplification stops or seems reduced.

Remove sound tube: Turn base of tube counter-clockwise and body of device clockwise

Remove ear dome from the sound  tube by inverting ear dome and pulling straight off

Insert wire through the base of sound tube and pull out the opposite end

Brush microphones and ear dome clean (DAILY)

LEADING CAUSES FOR LITTLE OR NO AMPLIFICATION

• Low/Defective Battery – Replace the battery. Remove pull-tab. Wait one minute before using.
• Wax Obstruction – Even if you cannot see it, the wax may be stuck in the sound tube and/or ear dome. Follow the steps on this page to restore maximum amplification.

Using EarHook (High Volume) Power Kit

For those with a more severe hearing loss, the EarHook Power Kit will provide more amplification.

Attach EarHook:  Turn base of EarHook clockwise and body of device counterclockwise

Attach the ear dome  onto a thick tubing connector

Place hearing device and sound tube on-ear. Mark a line on the tube just ABOVE the bottom of EarHook.

Cut the tube on the marked line and push onto EarHook.

First-time users of Hearing Devices

The first time you use your new Encore some sounds may seem very loud. You may hear the faucet drip, beeps from electronics, crumpling paper; sounds you may have not heard in a long time. This can be overwhelming at first. Don’t worry, your brain will adjust to these new sounds, it just takes a little time.
We recommend starting slowly. Eventually, your brain will learn to “turn down” some sounds, like crumpling paper, while “turning up” the sounds you want to hear, like conversations with loved ones. This process can take up to 21 days to become fully adjusted to your new hearing device.
Start by first wearing them for 20-30 minutes at a time in a more private/quiet setting. Avoid noisy areas like restaurants at first. Gradually start wearing your new hearing device for longer time periods and in different settings until you are able to wear them all day.
In a few weeks, your brain will become “re-programmed”, conversations will be easier to hear and follow, and you will find yourself more relaxed and confident in social situations.

Things to Avoid

• Avoid physical shock, such as dropping on the floor
• Store in a cool dry place with the battery door completely open when not in use
• Do not get your Otofonix Encore wet
• Do not use hair spray or a hairdryer while wearing your Encore
• Do not expose your Encore to excessive heat or moisture (use a hearing aid dehumidifier each night if you live in a humid climate)

Troubleshooting Your Hearing Device

ISSUE

|

POSSIBLE SOLUTION

---|---
Device stopped working or the sound is weak| Clean the sound tube and ear dome to restore full amplification. (Directions & Cleaning Kit included)
Need more amplification or product emits excessive whistling|

• Try closed-ear dome for more amplification (up to 5-8 dB more and to eliminate whistling).
• Ensure ear dome fits securely in the ear canal.
• Ensure the sound tube is securely attached.

Too much background noise| Try using Listening Program 2 or 3

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Don’t forget your accessories!

Sound Tubes
Available in 4 sizes (Preassembled with Size #1)

Ear Domes
Available in 4 styles in 3  sizes. (Preassembled with Medium Magic Dome)

Batteries
Available in a single pack or 10 pack (size 312)

Shop now atotofonix.com **Or call us at704-380-0508**

CONTACT US

| 704-380-0508
Monday – Friday
9:00am – 5:30pm EST
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| [email protected]
| otofonix.com

A complete owners manual can be found at:otofonix.com/resources
©Otofonix

Documents / Resources

| otofonix Encore Hearing Aid Hearing Amplifier for Ear [pdf] User Guide
Encore, Hearing Aid Hearing Amplifier for Ear
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