elo IDS 63 Series Open Frame Touchscreen Installation Guide
- June 3, 2024
- elo
Table of Contents
elo IDS 63 Series Open Frame Touchscreen
Go to www.elotouch.com/support to download
user manual
In order to prevent image retention (aka: image sticking, or image burn-in),
please use a dynamically changing screensaver or turn off the display when not
in use.
Note: Image retention is not covered by your warranty
No touch driver installation needed
Learn more about Elo at EloTouch.com.
Flush Mount
Bracket shape and quantity varies for each model, drawing for illustration purposes only.
- Attach bracket “A” to touchscreen monitor (all four sides) with M4 screws (included).
- Attach bracket “C” to customer panel (all four sides).
- Attach bracket “B” to bracket “C” on all four sides with M4 screws (included).
- Adjust depth of bracket “B” so monitor is flush with customer panel.
- Place touchscreen monitor into customer panel opening.
- Secure touchscreen monitor to bracket “B” from behind with M4 screws (included).
Cover Glass Installation
Elo Open Frame PCAP Touchscreens support protective cover glass. Cover glass must be installed with no air gap to the Touchscreen glass. Touch Thru mode must be enabled to use cover glass.
To enable Touch Thru mode:
- Press the Menu button on the unit’s tethered OSD Remote.
- Navigate to Miscellaneous -> Touch -> Touch Thru.
- Set to “On”.
- Add cover glass on top of touchscreen.
- Power cycle the monitor.
If the cover glass is later removed, this feature should be set to “Off” and the monitor power cycled for the touchscreen to work correctly.
Rear VESA Mount
A VESA-compliant mounting pattern for M6 screws is provided on the rear of the
monitor. Pattern varies for each model. Drawing is for illustration purposes
only. See dimensional drawing for details.
The VESA FDMI-compliant mounting is coded VESA MIS-F.
PORTS
Troubleshooting
| Problem | Troubleshooting |
|---|---|
| Monitor display is dim | – Use the OSD to increase the brightness &/or |
contrast.
Monitor display is blank| – If the Power Status LED is blinking, the
monitor or Computer Module maybe in Sleep mode. Press any key / move the mouse
/ touch the touchscreen to see if the image reappears.
– Check that there are no loose cable connections.
Monitor image looks strange or is displaying an “Out of Range” message| – Adjust your computer’s resolution/timing mode to be within the allowable timing ranges specified for your touchscreen display.
– Use the Auto Adjust function in the OSD.
Touch functionality doesn’t work| – Verify your PC has the latest Elo drivers installed.
– Perform the calibration routine provided with the Elo drivers.
– If the OSD buttons or power button does not respond, check to see if the OSD lock or power lock functions is on.
Can’t wake on touch
Only supports two touches at a time
| – Check to see if the OSD Touch on Sleep function is disabled.
– Check to see if the OSD Touch Thru function is on.
Americas
Tel +1 408 597 8000
EloSales.NA@elotouch.com
Europe (EMEA)
Tel +32 16 930 136
EMEA.sales@elotouch.com
Asia Pacific
Tel +86 (21) 3329 1385
EloAsia@elotouch.com
The information in this document is subject to change without notice. Elo
Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no
representations or warranties with respect to the contents herein, and
specifically disclaims any implied warranties of merchantability or fitness
for a particular purpose. Elo reserves the right to revise this publication
and to make changes from time to time in the content hereof without obligation
of Elo to notify any person of such revisions or changes.
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, including, but not limited to,
electronic, magnetic, optical, chemical, manual, or otherwise without prior
written permission of Elo Touch Solutions, Inc.
Elo and the Elo logo are either trademarks or registered trademarks of Elo
Touch Solutions, Inc..
References
- Touchscreens for Retail, Self-Order & POS | Elo® Official Website
- Touchscreens for Retail, Self-Order & POS | Elo® Official Website
- Elo®中国官网 | 全球高端触摸屏供应商，探索全行业统一架构解决方案
- Touchscreens for Retail, Self-Order & POS | Elo® Official Website
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