otofonix HELIX Hearing Amplifier User Guide

QUICK START GUIDE
HELIX RECHARGEABLE

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704-380-0508
Monday – Friday
9:00am – 5:30pm EST

[email protected]

otofonix.com
Questions? Call us at704-380-0508

Charging Your Otofonix Helix Hearing Aid

Plug charging cable into charging base and into the wall.

Place hearing aids into the charging base.

Turn to charge base on – press button – show blue light.

Please Note:

• Charge hearing aids before first use.
• Turn hearing aids off before charging to achieve a full charge

Don’t forget your accessories!

Sound Tubes
Available in 3 Sizes
(Preassembled with Size #2)

Ear Domes
Available in 4 styles in 3 sizes
(Preassembled with Medium Magic Dome)

Protection Plan
Extend your one-year protection plan included with purchase to two years

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Place the Otofonix Helix on your Ear

Turn On/OFF – Press & hold the clear button for 3 Seconds

Hook body of hearing aid behind the ear.

Insert ear dome into hear canal.

HELPFUL TIPS

• Solid Red Light = Device is turning on (may take up to 10 seconds to begin amplifying sound)
• Flashing Red Light = Device is powering off.
  Be sure to turn the device off before charging.

HELPFUL VIDEOS
Check out our library of videos for helpful tips and tricks! otofonix.com/resources

Changing Volume Levels and Listening Modes

Changing Volume: Quickly Press and Release Rocker Switch
Indicators you will hear when changing volume:

• Volume 2-9 you will hear a single beep.
• Volume 1 & 10 you will hear a double beep when the volume limit is reached

Use rocker switch to change volume and programs

Changing Programs: Quickly Press and Release Clear Button

• You will hear either 1, 2, 3, or 4 beeps to indicate which listening profile you are using.

Tips to Change Volume and Listening Modes To limit whistling from your device when changing volume/ programs, approach the device from behind your ear rather than from the top. Support the bottom of the amplifier with the thumb when pressing the rocker switch.

Troubleshooting Your Hearing Amplifier

ISSUE

|

POSSIBLE SOLUTION

---|---
Hearing aid stopped working or sound is weak| Clean the sound tube and ear dome to restore full amplification.  Directions & Cleaning Kit included)
Need more amplification or product emits excessive whistling|

• Try closed-ear dome for more mplification (up to 5-8 dB more and to eliminate whistling).
• Ensure ear dome fits securely in-ear anal.
• Ensure the sound tube is securely attached.

Too much background noise| Try using Listening Program 2 or 3

First-time users of Hearing Aids

The first time you use your new Helix some sounds may seem very loud. You may hear the faucet drip, beeps from electronics, crumpling paper; sounds you may have not heard in a long time. This can be overwhelming at first. Don’t worry, your brain will adjust to these new sounds, it just takes a little time.
We recommend starting slowly. Eventually, your brain will learn to “turn down” some sounds, like crumpling paper, while “turning up” the sounds you want to hear, like conversations with loved ones. This process can take up to 21 days to become fully adjusted to your new hearing device.
Start by first wearing them for 20-30 minutes at a time in a more private/quiet setting. Avoid noisy areas like restaurants at first. Gradually start wearing your new hearing device for longer time periods and in different settings until you are able to wear them all day.
In a few weeks, your brain will become “re-programmed”, conversations will be easier to hear and follow, and you will find yourself more relaxed and confident in social situations.

Things to Avoid

• Avoid physical shock, such as dropping on the floor
• Store in a cool dry place with the battery door completely open when not in use
• Do not get your Otofonix Helix wet
• Do not use hair spray or a hairdryer while wearing your Helix
• Do not expose your Helix to excessive heat or moisture (use a hearing aid dehumidifiereach night if you live in a humid climate)

| Program 1| Program 2| Program 3| Program 4
---|---|---|---|---
Memory Setting| Normal Listening| Noisy Setting| TV Mode| Telecoil
Description| Quiet setting with some noise reduction| Maximum background
noise reduction| Amplifies all frequencies, no noise reduction| Only works in venues with Inductive audio loops
Notification Method| Single Beep| Two Beeps| Three Beeps| Four Beeps

TECOIL LISTENING MODE

For use with hearing loop systems found in churches, theaters, and conference centers. The telecoil in the Encore picks up the signals from the hearing loop and transmits them directly to the amplifier providing a crisp, clear sound.
When you see the Telecoil logo at your church, theater, etc, simply switch to Program 4 to turn off the microphones and enable the Telecoil.

Care and Maintenance

For optimal performance, keep the sound tube and ear dome clean. Use a cleaning brush daily to clear the ear dome of wax. Clean sound tubes often and anytime amplification stops or seems reduced.
Remove sound tube: Turn base of tube counter-clockwise and body of amplifier clockwise

Remove ear dome from the sound tube by inverting ear dome and pulling straight off

Insert wire through the base of the sound tube and pull out the opposite end

Brush microphones and ear dome clean (DAILY)

LEADING CAUSES FOR LITTLE OR NO AMPLIFICATION

• Wax Obstruction – Even if you cannot see it, the wax may be stuck in the sound tube and/or ear dome. Follow the steps on this page to restore maximum amplification.

Notice for Prospective Users / FDA Information

Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (referable a physician with specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of the medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to a Hearing Healthcare Professional for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the healthcare provider to select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial/rental or purchase-option program. Many Hearing Healthcare Professionals now offer programs that permit you to wear and hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.
Children With Hearing Loss:
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation. Hearing loss may cause problems in language development, educational growth, and social growth of a child. Training and experience qualify an audiologist to assist in the evaluation and rehabilitation of a child with a hearing loss. This hearing aid is not suitable for use by anyone under the age of 18.

Notice to Hearing Healthcare Providers

A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (referable and ear specialist) before dispensing a hearing aid. If the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions, then consult a physician.

• Visible congenital or dramatic deformity of the ear
• Unilateral hearing loss of sudden or recent onset within the previous 90 days.
• History of active drainage from the ear within the previous 90 days
• Audiometric air-bone gap equal to or greater then 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz
• History of sudden or rapidly progressive hearing loss wishing the previous 90 days
• Visible evidence of sudden cerumen accumulation or a foreign body in the ear canal
• Acute or chronic dizziness
• Pain or discomfort in the ear

Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. In most cases infrequent use of  a hearing aid does not permit a user to attain full benefit from it. The use of hearing aid(s) is only part of hearing rehabilitation and may need to be supplemented by auditory training and instruction in lip reading.

Service and Warranty

Otofonix provides a one-year warranty from manufacturing defects. Warranty does not cover malfunctions due to unusual wear and tear or mistreatment of the Hearing Aid, such as physical shock, damage from moisture or sweat, excessive ear wax build-up, or tampering with the instrument, all of which void the warranty.
If you feel the Hearing Aid has failed due to a manufacturing defect, please contact Customer Support at 704-380-0508 or [email protected] for a Return Merchandise.
NOT FOR USE BY ANYONE UNDER AGE 18. KEEP HEARING AID OUT OF REACH OF INFANTS, CHILDREN, AND PETS AS IT MAY CAUSE A CHOKING OR INGESTION HAZARD.

Otofonix
20484 Chartwell Center Dr. Suite I
Cornelius, NC 28031
FDA Registration #:
FDA Owner/Operator #:
This is a Class 1 Hearing device under
FDA Regulations per 21 C.F.R. Sec 874.3300
Made in China

Technical Specifications:
Max Output (OSPL 90dB): 110
HFA Avg Output (OSPL 90dB): 105
HFA Full On-Gain : 32
EQ Input Noise (dB): 20
Total Harmonic Distortion % (500Hz): 2.0
Total Harmonic Distortion % (800Hz): 2.0
Total Harmonic Distortion % (1600Hz) : 2.0
Frequency Range (Hz): 250-5500
Battery Size: Ni-MH
Battery Current (mA): 1.0

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