Perenio Camera Warranty Card User Manual

Perenio Camera Warranty Card User Manual

WARRANTY CARD

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The warranty period for major devices (Cameras, UV Lamps, Gateways, Routers, Sensors, Power Plugs, IR Remote Controls, Extension Modules) shall be twenty-four (24) months as from the date of sale to the End Customer, if other minimum warranty period is not provided for by local legislation.

The warranty period for components and accessories shall be as follows:

• External chargers and removable batteries, as well as remote controls, fasteners, supports, cables and other accessories: Six (6) months as from the date of sale to the End Customer;
• Non-removable batteries: Corresponds to the warranty period for main devices;
• General-purpose batteries (such as AAA, CR123A, CR2450, etc.) shall not be covered by the warranty of the Manufacturer of IP Cameras, the Control Gateway and Sensors.

The Warranty Card shall be deemed valid provided that it is correctly and completely filled in by the Seller. Upon the purchase, the Customer shall check that both the Serial Number and the Model name of the device correspond to those indicated in the Warranty Card.

Incomplete or illegible Warranty Card shall be deemed not valid. In this case, it is recommended to contact the Seller and ask for a duly filled in Warranty Card. It shall be also allowed to provide the original of the sales/cashier’s receipt or such other documentary evidence of the fact and date of the device sale. The date of sale shall be the date indicated on the sales/cashier’s receipt or other relevant document. If the date of sale is not possible to be determined, the start of the warranty period shall be the date of manufacture of the device.

The Manufacturer shall guarantee that all materials, components and assemblies of Perenio® devices are free from defects under normal operation within the warranty period. The service life of the device declared by the Manufacturer shall be twenty-four (24) months from the date of sale to the End Customer unless otherwise stated in the Quick Start Guide for the Device.

For warranty replacement, the device must be returned to the Seller along with its receipt. Warranty obligations for Perenio® devices shall be provided in the country of their purchase only.

WARRANTY SERVICE PROCEDURE

In the case of any alleged defect or deficiency of the device detected, the Customer shall contact the Authorized Service Center before the expiration of the warranty period and provide the following:

1. The device with an alleged defect or deficiency.
2. The Warranty Card filled out in accordance with the applicable legal requirements, or the original of the document confirming the purchase of the device, including clear indication of the name and the address of the Seller, as well as the date when the device was sold.

LIMITATION OF LIABILITY

Perenio® devices SHALL NOT BE SUBJECT TO a free warranty service in the case of identification of at least one of the following damages or defects:

• Any damage caused by Force Majeure, accidents, and willful or careless acts
  (omissions) of the Customer or third parties;

• Any damage caused by the impact of other objects or environmental conditions, corrosion and oxidation, as well as penetration of food or liquid, and the effects of chemicals, animals, insects and byproducts thereof;

• Any defects or damage caused by improper or unintended use of the device, including operation contrary to available manuals;

• In the event when the device (accessories and/or components) was unsealed (the seal integrity was violated), modified or repaired by any party other than the Authorized Service Center, including repair works using unauthorized spare parts;

• In the event when the Serial Number (Name Plates), the date of manufacture or the Model name on the device casing was in any way removed, erased, affected, altered or made illegible;

• Any damage caused by non-conformity with the standards of power supply, telecommunication and cable networks or similar external factors.

THE PRESENT LIMITED WARRANTY IS AN EXCLUSIVE AND THE ONLY PROVIDED
GUARANTEE THAT SHALL REPLACE ANY OTHER EXPRESS AND IMPLIED GUARANTEES.
THE MANUFACTURER SHALL PROVIDE NO GUARANTEES, WHETHER EXPRESS OR
IMPLIED, BEYOND THE DESCRIPTION CONTAINED IN THE PRESENT DOCUMENT,
INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

The Customer may also have other rights in accordance with local consumer protection laws that vary from country to country and may not coincide with this limited warranty.

NOTE. The Manufacturer does not produce equipment for Vital Tasks. Vital Task devices shall include life support systems, medical equipment, implantation-related medical devices, commercial transportation, nuclear equipment or systems, and any other fields of application where equipment failures may do harm to a humans’ health or cause their deaths, as well as result in a property damage.

For details on warranty terms and warranty service, see the complete Installation and Operation Manual for IP Cameras and the Smart Security Kit available for downloading at perenio.com.

For issues related to warranty servicing of the purchased device, it is recommended to contact your local Authorized Service Center or visit the relevant section at perenio.com/support.

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