reolink RL-GO-PT-SOLAR Camera User Guide
- June 6, 2024
- reolink
Table of Contents
Reolink Go PT
Quick Start Guide
What’s in the Box
Camera Introduction
Set up the Camera
Activate SIM Card for the Camera
- The SIM card shall support WCDMA and FDD LTE.
- Some SIM cards have a PIN code. You may use your smartphone to disable the PIN first.
NOTE: Do not insert the IoT or M2M SIM into your smartphone.
Insert the SIM Card
Rotate the camera lens, and remove the rubber cover.
- The SIM card slot is above the SD card slot. When inserting the SIM card in, remember that the gold contacts shall face down and you need to push the trimmed corner inside the camera.
- The SD card slot is below the SIM card slot. When inserting the SD card in, remember that gold contacts shall face up.
Register the SIM Card
With the SIM card inserted, you can turn on the camera.
Wait a few seconds and a red light will be on and solid for a couple of seconds. Then, it will go out.
A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt “Network connection succeeded”, which means the camera has been successfully connected to the network.
Initialize the Camera
Step 1 Scan to download the Reolink App from the App Store or Google Play
store.
https://reolink.com/wp-json/reo-v2/app/download
Step 2 Turn on the power switch to power on the camera.
Step 3 Launch the Reolink App, click the “ ” button in the top right
corner to add the camera.
Scan the QR code on the device and follow the onscreen instructions to finish
the initial setup.
Set up the Camera on PC (Optional)
Step 1 Download and install the Reolink Client: Go to
https://reolink.com>Support>App&Client.
Step 2 Launch the Reolink Client, click the “ ” button, input the UID code of
the camera to add it, and follow the onscreen instructions to finish the
initial setup.
NOTE: You may also run into the following situations:
| Voice Prompt| Camera Status| Solutions
---|---|---|---
1| “SIM card cannot be recognized”| The camera cannot recognize this SIM
card.| 1. Check if the SIM card is facing the reverse direction.
2. Check if the SIM card is not fully inserted and insert it again
2| “The SIM card is locked with a PIN.
Please disable It”| Your SIM card has a PIN.| Put the SIM card Into your
mobile phone and disable the PIN.
3| “Not registered on the network. Please activate your SIM card and check the
signal strength”| The camera fails to register to the operator network.| 1.
Check whether your card is activated or not. If not,
please call your operator to activate the SIM card.
2. The signal is weak e at the current position. Please move the camera to a
location with a better signal.
3. Check if you are using the correct version of the camera.
4| “Network connection failed”| The camera fails to connect to the server.|
The camera will be in Standby mode and reconnect later.
5| “Data call failed. Please confirm your cellular data plan Is available or
import
the APN settings”| The SIM card has run out of data or APN settings are not
correct.| 1. Please check whether the data plan for the SIM card Is still
available.
2. Import the correct APN settings to the camera.
Charge the Camera
It’s recommended to fully charge the battery before mounting the camera outdoors.
Charge the battery with a power adapter. (not included)
Charge the battery with the Reolink Solar Panel (Not included if you only purchase the camera).
Charging Indicator:
Orange LED: Charing
Green LED: Fully charged
For better weatherproof performance, please always cover the USB charging port with the rubber plug after charging the battery.
Install the Camera
- For outdoor use, the camera MUST be installed upside down for better waterproof performance and better PIR motion sensor efficiency.
- Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
- For better motion detection performance, please install the camera angularly.
NOTE: If a moving object approaches the PIR sensor vertically, the camera
may fail to detect motion.
Mount the Camera
Drill holes in accordance with the mounting hole template and screw the
security mount to the wall.
NOTE: Use the drywall anchors included in the package if needed.
Install the antenna to the camera.
Screw the camera to the security mount and adjust it to the proper direction.
NOTE: For a better 4G connection, it is recommended to install the antenna upward or horizontally.
Mount the Camera to Ceiling
Pull the button of the security mount and unscrew the bracket to separate the two parts.
Install the bracket to the ceiling. Align the camera with the bracket and turn the camera unit clockwise to lock it in position.
Install the Camera with Loop Strap
You are allowed to strap the camera to a tree with both the security mount and
ceiling bracket.
Thread the provided strap to the plate and fasten it to a tree. Next, attach
the camera to the plate and you are good to go.
Safety Instructions of Battery Usage
The camera is not designed for running 24/7 at full capacity or around-the-
clock live streaming.
It’s designed to record motion events and to live view remotely only when you
need it. Learn useful tips on how to extend the battery life in this post
https://support.reolink.com/hc/en-us/articles/360006991893
- The battery is built-in, so do not remove it from the camera.
- Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
- Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -20°C and 60°C.
- Keep the USB charging port dry, clean, and free of any debris, and cover the USB charging port with the rubber plug when the battery is fully charged.
- Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
- Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any way. If the battery is being used or charged, remove the battery from the device or the charger immediately, and stop using it.
- Always follow the local waste and recycle laws when you get rid of the used battery.
Troubleshooting
The camera is Not Powering On
If your camera is not turning on, please apply the following solutions:
- Make sure you’ve turned the power button on.
- Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.
If these won’t work, please contact Reolink Support.
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of alarm within the covered area,
try the following:
- Make sure that the PIR sensor or the camera is installed in the right direction.
- Make sure the PIR sensor is enabled or the schedule is set up properly and running.
- Check the sensitivity settings and make sure it’s set up properly.
- Tap on the Reolink app and go to Device Settings -> PIR Settings and make sure the corresponding action is checked.
- Make sure the battery is working.
- Reset the camera and try again.
If these won’t work, please contact Reolink Support.
Unable to Receive Push
Notifications
If you fail to receive any push notifications when motion is detected, try the
following:
- Make sure the push notification has been enabled.
- Make sure the PIR schedule is set up properly.
- Check the network connection on your phone and try again.
- Make sure the camera is connected to the Internet. If the LED indicator under the camera lens is solid red or flickering red, it means that your device disconnects from the Internet.
- Make sure you’ve enabled Allow Notifications on your phone. Go to the System Settings on your phone and allow Reolink App to send push notifications.
If these won’t work, please contact Reolink Support.
Specifications
PIR Detection & Alerts
PIR Detection Distance:
Adjustable/up to 10m (33ft)
PIR Detecting Angle: 90° horizontal Audio Alert:
Customized voice-recordable alerts Other Alerts:
Instant email alerts and push notifications
General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
Weather Resistance: IP64 certified weatherproof
Size: 98 x 112 mm
Weight (Battery included): 485g (17.1 oz)
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
FCC RF warning statement:
The device has been evaluated to meet general RF exposure requirements. The
device can be used in portable exposure conditions without restriction.
Simplified EU Declaration of Conformity
Reolink declares that this device is in compliance with the essential
requirements and other relevant provisions of Directive 2014/53/EU.
Correct Disposal of This Product
This marking indicates that this product should not be disposed of with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact the
retailer where the product was purchased. They can take this product for
environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty that is valid only if
purchased from Reolink Official Store or a Reolink authorized reseller. Learn
more:
https://reolink.com/warranty-and-return/.
NOTE: We hope that you enjoy the new purchase. But if you are not
satisfied with the product and plan to return, we strongly suggest that you
reset the camera to factory
default settings and take out the inserted SD card before returning.
Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and
Privacy Policy at reolink.com.
Keep out of reach of children.
End-User License Agreement
By using the Product Software that is embedded on the Reolink product, you
agree to the terms of this End-User License Agreement (“EULA”) between you and
Reolink. Learn more: https://reolink.com/eula/.
ISED Radiation Exposure Statement
This equipment complies with RSS-102 radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20cm between the radiator & your body.
Technical Support
If you need any technical help, please visit our official support site and
contact our support team before returning the products,
https://support.reolink.com.
@ReolinkTech https://reolink.com
58.03.001.0207
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