FAQs How to reset SoundPEATS Truefree+? User Manual

FAQs How to reset SoundPEATS Truefree+? User Manual

BLUETOOTH

How to reset SoundPEATS Truefree+?

1. Clear pairing record between the earbuds and all your devices.
2. Place back the earbuds and make sure the indicators light up.
3. Press and hold both buttons for 10s until white indicators flash 3 times.
4. If the resetting is successful, when you take them out of the charging case, one earbud flashes red and white lights, and the other earbud has no light.

Why is the Bluetooth connection unstable sometimes?

1. Though Bluetooth is also a kind of wireless signal transmission, it’s not as strong as WiFi. It compromises by a lot of interference around, such as the compatibility between the connected devices, some other wireless signal around, WiFi frequency, and the barriers between (walls, doors, etc.). Bluetooth range is normally around 30 feet in open space. The actual performance replies on the environment.
2. Please charge the earbuds. Low battery may cause the disconnection.
3. Please clear the pairing record and restart your device.

What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and all of the previous devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Take the earbuds out of the charging case and leave some time for them to pair with each other. Then please open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won’t work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset

What can I do if the earbuds connect to my phone, but not my computer?

1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth connection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your computer to connect.
4. If those do not help, you may need to update your computer’s Bluetooth driver, which does not require a special driver itself and there is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds.

SOUND

Why does the volume of the earbuds reduce after using a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please try to remove the silicone ear piece and gently clean off the screen with a little alcohol to avoid dust or secretions blocking.

What can I do if one earbud is quieter than the the other?

1. Please try to remove the silicone ear piece and gently clean off the screen with a little alcohol to avoid dust or secretions blocking.
2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
3. Please change other devices. You can try this way:
   • UNPAIR and delete from your original device
   • Pair to a new device and play music
   • UNPAIR and delete from this new device
   • Pair back with original device
4. Try to reset the earbuds.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.

2. Please do not mute the phone calls.

3. Please clean the Mic holes to avoid dust or secretions blocking.

4. Please kindly adjust the volume through the devices.

5. If you are using the earbuds with an Android phone, please check the
   settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.

6. Please change to some other devices to see if the condition is the same.

CHARGING

What should I do if the charging case won’t charge?

Please try to use another known working cable to charge the case for more than 10 hours via a laptop or computer. Compared to other electronics, the Bluetooth earbuds are low power products. Hence, for charging safety, please do not use fast charger.

What can I do if any earbud stopped charging?

When you put the earbuds into the case and you will see the red light on the earbuds when charging. If no light comes on, please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the red light is on.

CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our support team through your order or our contact in the manual, we will surely help you out soon. SoundPEATS provides 12-month warranty for every product. Your satisfaction is always greatly important to us.

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