FAQs How Does Delivery Work? User Manual
- June 3, 2024
- FAQs
Table of Contents
FAQs How Does Delivery Work?
HOW DOES DELIVERY WORK?
- Check to see if your postcode is on our delivery list
- Place your order online – any special notes or delivery instructions can be placed in the NOTES section
- If you have ANY queries please call 03 5422 3553
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How do we deliver ?
We deliver to your home using a professional cold-freight delivery service It’s expensive to deliver refrigerated to your door so we try to make the cost as reasonable as possible
Zone 1 : $17 Zone 2 : $19 Zones 3 & 4 : $21 You can find your zone on our list of postcodes
We can only send 60 boxes per pick up – so we have minimum order of $60 Orders below $60 will not be shipped -
Do I need to be home ?
YES Our products need to be kept refrigerated and we need to ensure the products are handled safely the entire time
If for some reason you may not be home for a period of time on delivery day, please leave a cool box (Esky) with ice bricks somewhere easy for the delivery driver to find And let us know that’s what you’re doing so we can include instructions for the driver -
What time will I receive my order ?
This is impossible to answer – once it has left us it is in the hands of our very capable courier service
If you have provided us with a mobile number you will receive a text message notification giving you an idea of delivery time They do start delivering early and I know that most of the inner suburbs have usually received their orders between 9am- 11am -
Can you deliver to apartments?
Sure can – just give us as much information to make access as easy as possible for the driver. A lot of apartment dwellers who live in gated or secured apartments can receive a phone call and meet the driver at a convenient location. Boxes can also be left with at hubs or with concierges. -
How often do you deliver?
We aim to deliver once a month but we sometimes add special deliveries for long weekends etc – please join our mailing list so you get notified of upcoming delivery dates
We try to tie them into seasonal dates such us Easter, Mothers’ Day, Grand Final, Christmas etc -
Do you deliver interstate?
No – due to the nature of our products we have to take care of how we deliver. Interstate just takes too long and we cannot be guaranteed of safe handling for the delivery period -
Any other questions ?
Please feel free to call or email [email protected] with any other questions It’s also a great idea to join our lovely bunch of friends on our e-mail list We only send a monthly email – and you hear about new products, receive exclusive invitations and you’ll be the first to know when we release new classes.
Thank you