FAQs SoundPEATS Engine4 Wireless Earbuds User Manual
- October 30, 2023
- FAQs
Table of Contents
FAQs SoundPEATS Engine4 Wireless Earbuds
BLUETOOTH
How to pair SoundPEATS Engine 4?
- Please open the lid of the charging case to take out the headphones, remove the insulating film from the top of both headphones, then put the both headphones back into the charging case. Press and hold the button at the bottom of the charging case for 3 seconds until the indicator light inside the charging case flashes white. They are in paring mode then.
- Turn on your device’s Bluetooth and select SoundPEATS Engine 4 from the Bluetooth list to complete the paring.
Paring of a second device:
SoundPEATS Engine 4 earphones can be paired simultaneously with two devices.
How to connect:
Once the earphones are paired with device A, turn off the Bluetooth of device
A. Repeat the paring operation to connect the earphones to device B. When the
paring is completed, please turn on the Bluetooth of device A to complete the
paring.
How to reset SoundPEATS Engine 4?
- Place both earphones back into the charging case, and make sure they are correctly placed.
- With the case lid open, press and hold the button on the bottom of the charging case for 10s until the indicator light inside the charging case flashes white twice.
- Close the case lid and oped it again, and the earphones are activated successfully.
Why is the Bluetooth connection unstable sometimes?
| Reasons| Workarounds
---|---|---
Case 1| When using the earbuds close to personal computers, Wi-Fi
routers, microwave ovens, refrigerators, etc.
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are
devices that emit radio waves.
The earbuds may be affected by these radio waves when| Please use the earbuds
away from Wi-Fi routers, personal computers, microwave ovens, refrigerators,
etc. in order to avoid radio wave
| using them in a location with a mixture of multiple radio waves.|
interference.
---|---|---
Case 2| When using the Bluetooth device in the pocket of the chest or
pants, or a bag while listening to the audio.
If the engine ear is diagonal to the Bluetooth device, it will affect the
Bluetooth signal. As human body is the biggest source of signal blocking.|
When put the Bluetooth device in a pocket or bag, move the Bluetooth device to
a place where there are no obstacles between Bluetooth device and earbuds
(such as the human body) for Bluetooth communication.
Case 3| When using the earbuds closes to the other Bluetooth devices.
The earbuds may be affected by these radio waves when using them in a
location with a mixture of multiple radio waves.| Turn off the Bluetooth
function of the other Bluetooth devices.
Case 4| When using the device away from the earbuds, such as in a
different room.
Bluetooth communication gradually becomes weaker the further away Bluetooth
earbuds are placed from a Bluetooth player. When using Bluetooth earbuds and a
Bluetooth player in different rooms with the doors closed, Bluetooth
communication may be weak.| Keep the Bluetooth earbuds as close to the
Bluetooth player as possible.
Case 5| When a lot of applications are running at the same time when
use the Bluetooth function.| Quit apps which you are not using on the
device to reduce the load.
What can I do if the earbuds stopped connecting to my device?
- Clear the pairing record between the earbuds and all of the previous devices.
- Try to clear some Bluetooth listings on your device and restart the device.
- Put the earbuds into the charging case to reset.
- Activate Bluetooth on the device, and choose “SOUNDPEATS Engine 4” on Bluetooth list to pair.
What can I do if the left earbud and the right earbud won’t work together?
- Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
- Put them into the charging case to reset.
What can I do if the earbuds connect to my phone, but not my Mac- book/computer?
- Unpaired the earbuds from the phone, then the earbuds will lose Bluetooth connection to the phone.
- Put the earbuds into the charging case to reset.
- Then open the Bluetooth of your Mac-book/computer to connect.
- If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds.
Why is the signal intermittent when I am outdoors?
In the outdoors, the Bluetooth signal will be interfered, such as subways,
high-speed rails, trains, dense traffic lights, car engines and so on. And if
the phone is in your pocket, and the engine ear is diagonal to the phone, it
will affect the Bluetooth signal. As human body is the biggest source of
signal blocking. So when the left earbud is the engine earbud, please put your
phone in the left pocket, which will be better.
SOUND
The SoundPEATS Engine 4 is a wireless earbud that offers high-quality sound and touch controls. The earbuds come with Bluetooth 5.0 technology that allows for quick and easy pairing with your device. The earbuds have a built-in microphone that enables you to take calls on the go. The earbuds also come with a charging case that provides up to 20 hours of additional playtime.
Why does the volume of the earbuds reduce after using a period of time?
- It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
- Please change other devices to see if the problem still exists.
- Please also try to remove the silicone ear piece and gently clean off the screen with a little alcohol to see if that will help.
What can I do if one earbud is quieter than the the other?
- Please change other songs or videos. For some songs and videos, the sound effect is unstable.
- Please change other devices. You can try this way:
- Unpaired and delete from your original device
- Pair to a new device and play music
- Unpaired and delete from this new device
- Pair back with original device
- Please also try to remove the silicone ear piece and gently clean off the screen with a little alcohol to see if that will help.
- Try to reset the earbuds.
- Please also adjust the “Audio Equalizer” in your phone to see if it helps:
- For iPhone: [General] – [Accessibility] – [Hearing]
- For Android: [Accessibility features] – [Accessibility] – [Audio balance]
Why the other side could not hear me when calling?
- Please choose to pick up phone calls via the earbuds.
- Please do not mute the phone calls.
- Please clean the Mic holes to avoid dust or secretions blocking.
- Please wear both the earbuds instead of any single one.
- Please kindly adjust the volume through the earbuds and devices.
- If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
- Please change other devices to have a try.
Why doesn’t the mic work well when the earbuds are connected to the
PC/laptop?
When you connect our earbuds to the PC/laptop, for some devices in old windows
version, it may show two lists:
“SOUNDPEATS Engine 4 Hands- Free AG Audio”
“SOUNDPEATS Engine 4 Stereo”
Please kindly choose “SOUNDPEATS Engine 4 Stereo” to play media audio, and if
you use call audio, you can manually change to “SOUNDPEATS Engine 4 Hands-
Free AG Audio” to give a try. If you want use call audio via the earbuds on
your Mac or Windows, please set the as follows:
-
Input device:
Disable: Realtek(R) Audio as speaker and “SOUNDPEATS Engine 4 Stereo” -
Output device:
Disable: Realtek(R) Audio as microphone or stereo mix -
Please only set “SOUNDPEATS Engine 4 Hands- Free AG Audio” as the Input device and Output device. Then you will use earbuds to make call audio.
CHARGING
The SoundPEATS Engine 4 earbuds come with a charging case that provides up to
4 full charges. To charge the earbuds, place them in the charging case and
make sure they are correctly placed. The
charging case has an LED light that indicates the battery level.
What does the indicator on the charging case display?
- The battery life of the charging case(When the charging case not in the charging mode):
100%-50%| Green light
---|---
49%-10%| Yellow light
<10%| Red light - Charging status of the charging case:
| 100% | Green light stays on |
|---|---|
| 70%-99% | Green light flashes slowly |
| 20%-69% | Yellow light flashes slowly |
| <20% | Red light flashes slowly |
What does the indicator light on the bottom of the charging case display?
It shows the charging status of the charging case. There are two states of the
indicator light while the user is charging the charging case:
- The red indicator light is always on when the charging case is not fully charged.
- The red light goes out when the charging case is fully charged.
How to charge the charging case?
- Connect the charging case to a Type-C charger.(Please do not fast charger.)
- If the earphones stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.
What should I do if the charging case won’t charge?
Please try to use another known working charging cable to charge the charging
case for more than 10 hours through your computer. Compared to other
electronics, the headphones are low power products. Hence for charging
safety, please do not use fast charger.
Why are the earbuds still connecting to my phone after placing them back and close the case lid?
- The charging case has no remaining power. Placing the earbuds back into the charging case can’t turn them off if the case battery is dead.
- Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.
Does the earbuds not use for a long time without charging cause the earbuds
not to turn on or the battery to drain quickly?
In fact, the battery of the earbuds needs maintenance. Actually you need to
charge your electronics at least every three months, if not, the earbuds can
cause deep self-discharge by not charging for a long time, damaging the
battery. In addition, not using the earbuds for a long time, and earbuds
storage location is not dry, moisture will also cause damage to the earbuds.If
you haven’t used your headphones for several months, the battery is probably
dead.
At this point, we suggest that you first check whether the charging case has
power (whether the indicator light is on) and whether the charging contact at
the bottom of the earbuds and charging case is dirty. If there is dirt, please
clean the charging contact at the bottom of the charging case with dry cloth
or dry paper towel. As for earbuds not turn on or the battery drain rapidly
when earbuds are taken out of the case, we recommend you to repeatedly place
the earbuds into the charging case for 2 hours and close the cover. Please try
it for 1-2 days.
TOUCH CONTROL
The SoundPEATS Engine 4 earbuds come with touch controls that allow you to
control your music, answer calls, and activate your voice assistant. To use
the touch controls, tap on the earbud to play/pause music, answer/end calls,
and activate your voice assistant. Swipe up or down to adjust the volume, and
double-tap to skip to the next track.
What can I do if the touch controls do not work always?
- Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
- Please try to skip the songs more times, you will find the best frequency to control the earbuds. When you don’t find the frequency you may think the earbuds don’t work, please give it some patient.
- Another way for you to have a try: discharge the earbuds, then charge and reset.
APP
The SoundPEATS Engine 4 earbuds do not require an app for use.
How to register an account?
- Fill in email address; set and confirm password(use some combinations of letters and numbers, avoid special characters like # )
- Click “get verification code”
- Type in the code you get from your email
- Finish register
Fail to receive the verification code?
-
Make sure your phone is connected with good network and try to send the code again about 5 minutes later;
-
Check your spam folders/junk inbox first
-
Try to register with a different email address
Uninstall the App and then reinstall it and restart your device to register again -
Please manually type your e-mail into the area instead of auto fill for your e mail address, and also please pay attention to the format of English letters and the space before and after the email address
-
Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily
What can I do if the earbuds won’t connect to the APP?
-
Please first to check if your SoundPEATS earbuds app has updated to the newest version.
You can log in the app and find the icon with three bars in the upper left corner, find “about” to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version. -
Please make sure that the earbuds Bluetooth name is the default “ SOUNDPEATS Engine 4 “.If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
-
Please make sure the location function of your mobile phone turn on, and authorize our app to obtain all permissions needed from your phone to make the connection easier. Please allow the app to always access the phone information, and do not choose the blank pass of the system.
-
Please make sure both earbuds pair with each other, then connect to you phone first. After the earbuds connected to your phone, then please open the app to connect earbuds.
-
If the earbuds could not still connect to app, please follow the steps one by one:
- try to turn off earbuds app completely (Turn off the background running of the app totally);
- unpaired the earbuds via your phone, then turn off phone Bluetooth;
- put two earbuds into the charging case and do a reset as the manual;
- reconnect the earbuds to your phone first after reset (In this step, please make sure SoundPEATS APP is off);
- re-open the app to search earbuds to connect to app;
What can I do if the APP could not update?
Please try the following:
- Please try to reset the earbuds as the manual;
- Take the earbuds out of the charging case and leave some time for the two earbuds to pair with each other. Then please turn on the blue tooth of your phone to connect with the earbuds;
- Make sure your phone is connected with good network. Turn off the app and reopen it;
- Try to connect the app with your phone and do the upgrade again;
Precautions during the app upgrade process:
- During the upgrade, the distance between the earbuds and the mobile phone must be within 0.5 meters;
- Do not put the earbuds into the charging case;
- Do not disconnect, play music, or answer the phone calls;
- Don’t close or shrink the upgrade page;
CUSTOMER SERVICE TEAM
If you have any questions or concerns about your SoundPEATS Engine 4
earbuds, please contact our customer service team for assistance.
What should I do if the problem about the earbuds is not mentioned in this
FAQ?
If there is no solution for your problem in this FAQ, please feel free to
contact our Customer Service Team and we will provide you a solution as soon
as possible. If we confirmed that the problem couldn’t be solved, we will
apply the replacement or refund for you. SoundPEATS provides an 12-month
warranty for every product. Your satisfaction is always greatly important to
us.
PRODUCT USAGE INSTRUCTIONS
-
How to pair SoundPEATS Engine 4?
-
Open the lid of the charging case and remove the earbuds. Remove the insulating film from the top of both earbuds.
-
Place both earbuds back into the charging case and press and hold the button at the bottom of the charging case for 3 seconds until the indicator light inside the charging case flashes white. The earbuds are in pairing mode.
-
Turn on Bluetooth on your device and select SoundPEATS Engine 4 from the Bluetooth list to complete the pairing process.
-
How to pair a second device?
-
Once the earbuds are paired with device A, turn off the Bluetooth of device A.
-
Repeat the pairing operation to connect the earbuds to device B.
-
When the pairing is completed, turn on the Bluetooth of device A to complete the pairing process.
-
How to reset SoundPEATS Engine 4?
-
Place both earbuds back into the charging case and make sure they are correctly placed.
-
With the case lid open, press and hold the button on the bottom of the charging case for 10 seconds until the indicator light inside the charging case flashes white twice.
-
Close the case lid and open it again, and the earbuds are activated successfully.
-
Why is the Bluetooth connection unstable sometimes?
There are several reasons why the Bluetooth connection may be unstable: -
When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc. To avoid radio wave interference, use the earbuds away from these devices.
-
When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. Move the Bluetooth device to a place where there are no obstacles between the device and earbuds (such as the human body) for Bluetooth communication.
-
Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
-
Quit apps that you are not using on the device to reduce the load.
-
What can I do if the earbuds stopped connecting to my device?
-
Clear the pairing record between the earbuds and all of the previous devices.
-
Try to clear some Bluetooth listings on your device and restart the device.
-
Put the earbuds into the charging case to reset.
-
Activate Bluetooth on the device and choose SOUNDPEATS Engine 4 on the Bluetooth list to pair.
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