ClearCaptions Mobile App User Guide

Clear Captions Mobile App User Guide

Accepting a call while phone is locked

1. Swipe right on slide bar.
2. Tap icon.

NOTE: If you use a passcode to unlock your phone, enter when prompted to view captions.

Accepting a call while phone is unlocked

1. Tap icon.
2. Start call.

Adding Contacts

Tagging a Contact as a Favorite

1. In Contact display, tap Add to Favorites.
2. A heart icon will be displayed on Contact, indicating it is a Favorite.
3. Tap OK to confirm as a Favorite.

NOTE: If a Contact has more than one phone number associated with it, tap the phone number you wish to designate as a Favorite.

Using Call History to View Captioned Calls

Changing Caption Size and Color

Forwarding Calls to Your Clear Captions Telephone Number

NOTE: To enable call forwarding using Verizon/Sprint/US Cellular services, dial 72 on the iPhone, followed by your Clear Captions
telephone number. To disable the call forwarding, dial 73.

1. Go to the iPhone Settings screen.
2. Tap Phone.
3. Tap Call Forwarding.

4. Tap the Call Forwarding slider to enable.
5. Tap Forward To.
6. Enter your ClearCaptions telephone number when prompted.

List of Mobile Carriers. Parent carriers are listed in bold. Mobile Virtual Network Operators (MVNO) that use their network are listed alphabetically.

TMOBILE

• MetroPCS
• Mint Mobile*
• Walmart Family Mobile
• US Mobile (Try Verizon method alternatively)
• Enable ­ Dial *21Phone Number#
• Disable ­ ##21#
  *Mint Mobile: add 1 before phone number (*211 Phone Number#)

SPRINT

• Allvoi
• Altice Mobile
• Beast Mobile
• Best Cellular
• Boost*
• Chit Chat Mobile
• Eco Mobile
• Freedom Pop
• Net10 Wireless
• Enable ­ Dial *72 followed by the phone number
• Disable ­ 720
  Boost: Press Talk key on your phone to dial. You will hear 3 rapid beeps when complete.

VERIZON

• Charter
• Comcast
• Spectrum
• Straight Talk (Try AT&T method alternatively)
• Total Wireless
• Triphone
• US Mobile (Try T-Mobile method alternatively)
• Visible
• Xfinity
• Enable ­ Dial *72 followed by the phone number
• Disable ­ *73

AT &T

• Consumer Cellular (Jitterbug)
• Cricket
• Straight talk (Try Verizon method alternatively)
• Enable ­ Go to home screen of iPhone. Go to Settings. Select Phone. Select Call Forwarding. Select Call Forwarding switch. Select Forward, then type in the customer’s ClearCaptions phone number with area code. When done, tap back button.
• Disable ­ Go to home screen of iPhone. Go to Settings. Select Phone. Select Call Forwarding. Unselect the Call Forwarding switch.

© 2021 ClearCaptions LLC. All rights reserved. ClearCaptions, the ClearCaptions logo, “the CC phone” icon, “Words Matter.”, “blue” and “Get the whole conversation” are trademarks of ClearCaptions LLC. All other product or service names mentioned herein are the trademarks or registered trademarks of their respective owners. 2092-202110

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