Actxa Tempo 4C Fitness Tracker 1963C User Manual

What’s Included

• Tempo 4C Fitness Tracker
• Magnetic Charging Cable
• User Guide

Actxa Tempo 4C Fitness Tracker

The Actxa Tempo 4C is an all-day fitness tracker with steps, heart rate, blood oxygen (SpO2) and sleep* tracking features.

• Sleep tracking function is available only to eligible National Steps ChallengeTM participants. For more info, visit Stepschallenge.gov.sg.

Set-up/Restore Your Healthy 365 Account

Download or update to the latest version of the Healthy 365 app*. Create your profile, or restore your profile if you already have one.

• The latest version of the Healthy 365 app requires your device to be running on at least Android 6 or iOS10.

Switching On The Tempo 4C Fitness Tracker

The Tempo 4C fitness tracker has been set to hibernation mode

during manufacturing to preserve the battery health. To begin, press and hold the touch button for at least 8 seconds.

It is recommended to fully charge your fitness tracker before you begin to use it. Refer to the section on “Charging The Battery” for more info.

Join National Steps Challenge TM

On the Healthy 365 app, find “National Steps ChallengeTM Season 6” and tap on “Join Now”. Agree to the Terms and Conditions and complete your Health Declaration.

Pairing The Fitness Tracker via Bluetooth®

On the “Home” tab of the Healthy 365 app, tap on “Pair your fitness tracker or app” and select “HPB Trackers”.

Turn on Bluetooth® on your smartphone. Place your fitness tracker within 30cm of your smartphone.

Pairing The Fitness Tracker via Bluetooth®

Tap on “Pair via Bluetooth” and select Tempo 4C.

You will be prompted to key in a 4-digit code. Check your fitness tracker for your 4-digit code. Key in the code and tap “Submit”.

Syncing Of Data

On the “Home” tab, tap on “Sync now” to sync your fitness tracker.

Using The Tempo 4C Fitness Tracker

To toggle the display, simply tap on the touch button. Tap continuously to view different features of the fitness tracker and the Bluetooth® Friendly Name (BFN).

Track Your Heart Rate With The Workout Mode

The fitness tracker will automatically record your heart rate throughout the day as long as it is turned on, has sufficient battery and worn correctly on the wrist. There is no need to activate heart rate tracking. However, if you would like to observe changes in your heart rate real-time on the fitness tracker, you can trigger the “Workout Mode”.

Tap the touch button until you see the workout screen. Press and hold to view the list of workout modes available.

Tap to toggle between 4 different workout modes: walking, running, cycling and others. Press and hold to start the workout of your choice.

Heart-Rate Range

Track your heart-rate range to identify which tier your workout falls under.

Moderate-to-Vigorous Physical Activity (MVPA) is attained when you reach at least 64% of your maximum heart rate. To find out your estimated maximum heart rate, deduct your current age from 220. E.g. A 30-year-old will have an estimated maximum heart rate of 220 – 30 = 190.

Note: If you have a medical or heart condition, consult your doctor before using this product.

Ending Workout Mode

To stop the “Workout Mode”, press and hold again. Tap to confirm the end of your workout session.

Your workout summary will be shown. To exit, press and hold again.

You will be able to see the duration of your higher intensity physical activities when you sync your fitness data on the Healthy 365 app.

Note: Exiting the “Workout Mode” does not mean the fitness tracker will stop tracking your heart rate. The fitness tracker will always be tracking your heart rate and steps as long as it is turned on, has sufficient battery and worn correctly on the wrist. Do also note that staying on the “Workout Mode” for extended periods of time will drain the battery.

Measuring Blood Oxygen (SpO2)

Tap the touch button on the fitness tracker until you see the “Blood Oxygen” screen. Press and hold to start the blood oxygen measurement.

When measuring your SpO2 level, it is recommended that you remain seated and still. Ensure that the fitness tracker is worn correctly on the wrist, with the screen facing upwards.

Your blood oxygen reading should show within 1-2 minutes. To exit the blood oxygen measurement page, press and hold.

If the fitness tracker fails to detect your blood oxygen level, repeat the steps above to try again.

Sleep Tracking (For Eligible Participants)

The fitness tracker will automatically track your sleep duration as long as it is turned on, has sufficient battery and worn correctly on the wrist when you go to sleep. There is no need to activate sleep tracking.

You will be able to see your sleep duration when you sync your fitness tracker on the Healthy 365 app. You will not be able to view the sleep data on your fitness tracker.

Charging The Battery

The battery indicator is displayed on the home screen of the fitness tracker. Charge the fitness tracker when the battery indicator is low. The whole charging process takes about 3 hours.

Important Note: Do not overcharge the battery as this may cause the battery performance to deteriorate over time.

Water Resistant

The fitness tracker is water resistant. It is not suitable for underwater activities.
It is recommended that you remove the fitness tracker when you are swimming, engaging in watersports, entering a steam/sauna room or showering.

Technical Specifications

• Battery Capacity: 200mAh

• Battery Life: Approx. 7 days of usage
  (Depending on usage intensity )

• Charging input: 5V—0.2A

• Weight: 30g

• Operating Temperatures: 0°C – 45°C

• Connection Type: Bluetooth 5.0 BLE

• OS Requirements: Android 6, iOS 10 or above

Note: All specifications are subject to actual performance. Actxa reserves the right of final interpretation of terms.

Support

For enquiries about the Healthy 365 app and National Steps Challenge™, please call the Health Promotion Board hotline at:
1800 567 2020
or email: stepschallenge@hpb.gov.sg
For more information about Tempo 4C Fitness Tracker,
please visit: actxa.com/Tempo4

Limited Product Warranty

The Tempo 4C heart rate fitness tracker (The ‘Product’) is guaranteed against manufacturer’s defects for a period of 1 year from date of purchase or otherwise indicated by HPB. This warranty only covers defects in materials and workmanship. If the fitness tracker is found to be faulty due to defects in materials and workmanship, the authorised service provider will replace it with another fitness tracker.

The warranty does not cover normal wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to the Product’s use. This Limited Warranty does not cover the services provided by Actxa or any 3rd party service provider. All warranty claims must be accompanied by a sales receipt.
Model No: 1963C

Actxa Limited 1 Year Product Warranty

What is covered under this limited 1 year warranty?
This Limited Warranty applies to Actxa products purchased from an Authorized Actxa dealer or authorised online store by the original purchaser for normal use and not for resale. Actxa warrants that a covered product is free from defects in material and workmanship, with the exception as stated below.

How long does the limited warranty coverage last?
This Limited Warranty lasts for 1 year from date of purchase. A valid proof of purchase will be required to prove eligibility. If you do not have a valid proof of purchase, the Limited Warranty period will be measured from the date of sale by Actxa to the authorised distributorship. Actxa reserves the right to reject any warranty claim without any valid proof of purchase.

What is not covered under this Limited Warranty?
This Limited Warranty applies only to the product manufactured by or for Actxa that can be identified by the “Actxa” trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Actxa products and services other than the Product, (b) non-Actxa hardware product, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the Product or embedded in the Product. This limited warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration to the hardware or software, tampering, water resistant limitations exceeded, damage caused by operating the product outside the permitted or intended uses, improper voltage or power supply, improper maintenance or failure caused by a product that Actxa is not responsible for. Brightness of OLED screen and product color consistency may vary from 1 batch to the other and such cases should not be treated as manufacturing or material defects. There is no warranty of uninterrupted or error free operation. There is no warranty for loss of data and you must regularly sync your product to your smart devices. There is no warranty for product with removed, defaced or altered product label. This warranty does not cover defects caused by wear and tear.

Actxa’s Commitment to Product Excellence
Actxa will inspect the product to ascertain the nature of defects. Actxa will repair the product at no charge, using new or refurbished replacement parts or replace the product with a new or refurbished product. Where a replacement product is supplied, this shall be guaranteed for the balance of the original warranty period. Any models that is no longer available shall be replaced by a model of a value and with such features as Actxa consider appropriate in the circumstances. Actxa is not responsible for freight forwarding charges, loses or damage in transit.

Limited Liability
ACTXA AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS AND RESELLERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES. 2) LOSS OF OR DAMAGE TO YOUR DATA. 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY.
ACTXA DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRNTIES OF MERCHANTIBILTY AND FITNESS FOR A PARTICULAR PURPOSE.

If any of the provisions of the foregoing are contrary to any relevant legislation, then that provision shall be deems excluded from the warranty and the rest of the provisions will continue to apply.

General

I need help setting up my tracker.

Please call 1800 567 2020 or email stepschallenge@hpb.gov.sg for further assessment and support.
Alternatively, you may head to any of the National Steps Challenge Customer Care Centres for help:
Changi City Point Genix
5 Changi Business Park Central 1,

02-06 Singapore 486038

Daily: 11.00am to 9.00pm
JCube Genix
2 Jurong East Central 1

04-15 Singapore 609731

Daily: 11.00am to 9.00pm
Jubilee Square Genix
61 Ang Mo Kio Ave 8

01-17 Singapore 569814

Daily: 11.00am to 9.00pm
The CentrePoint Genix
176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm
For more details, please refer to:
https://www.healthhub.sg/programmes/37/nsc#customercarehealthy365kiosks

How do I measure my SpO2 with the Tempo 4C?

You are recommended to wear the tracker on the non-dominant hand.
Measure when seated and keep your arm still, ensure the tracker is worn snuggly, with the screen is facing up.
Please make sure the watch is worn on correct position of the wrist, which is at least 1 finger width away from the first bone.
Ensure the tracker is not under strong bright light as this may interfere with the tracker’s measurement ability
I am unable to sync my Tempo 4C tracker to the H365 app.
The Tempo series is launched in conjunction with HPB’s National Steps Challenge, and as such it is only compatible to be synced with HPB’s Healthy365 App, but not the Actxa App. If you would like to sync your steps with your phone, please install the Healthy 365 App.
Do note that the Healthy 365 App can only be used in Singapore.
Please call 1800 567 2020 or email stepschallenge@hpb.gov.sg for further assessment and support.
Alternatively, you may head to any of the National Steps Challenge Customer Care Centres for help:

Changi City Point Genix
5 Changi Business Park Central 1,

02-06 Singapore 486038

Daily: 11.00am to 9.00pm

JCube Genix
2 Jurong East Central 1

04-15 Singapore 609731

Daily: 11.00am to 9.00pm

Jubilee Square Genix
61 Ang Mo Kio Ave 8

01-17 Singapore 569814

Daily: 11.00am to 9.00pm

The CentrePoint Genix
176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm
For more details, please refer to:
https://www.healthhub.sg/programmes/37/nsc#customercarehealthy365kiosks

My tracker is not working. Can I get an exchange?

If your tracker was distributed by the Health Promotion Board, you may bring it for 1-to-1 exchange at the following National Steps Challenge Customer Care Centre if your tracker is faulty within the 1 year warranty:
Changi City Point Genix
5 Changi Business Park Central 1,

02-06 Singapore 486038

Daily: 11.00am to 9.00pm
JCube Genix
2 Jurong East Central 1

04-15 Singapore 609731

Daily: 11.00am to 9.00pm
Jubilee Square Genix
61 Ang Mo Kio Ave 8

01-17 Singapore 569814

Daily: 11.00am to 9.00pm
The CentrePoint Genix
176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm
If your Tempo 4C tracker was purchased either at our authorized service provider, Oui-Click or online, you may bring your faulty Tempo 4C back for a 1-to-1 exchange at:
Oui-click
107 North Bridge Rd, #03-12 Funan, Singapore 179105
I have some questions regarding the redemption of my rewards for my participation in the NSC. Can you help?
Please call 1800 567 2020 or email stepschallenge@hpb.gov.sg for further assessment and support.
Alternatively, you may head to any of the National Steps Challenge Customer Care Centres for help:

Changi City Point Genix
5 Changi Business Park Central 1,

02-06 Singapore 486038

Daily: 11.00am to 9.00pm

JCube Genix
2 Jurong East Central 1

04-15 Singapore 609731

Daily: 11.00am to 9.00pm

Jubilee Square Genix
61 Ang Mo Kio Ave 8

01-17 Singapore 569814

Daily: 11.00am to 9.00pm

The CentrePoint Genix
176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm
For more details, please refer to:
https://www.healthhub.sg/programmes/37/nsc#customercarehealthy365kiosks

Can I sync this tracker to the Actxa app?

The Tempo 4C is designed to work only with the H365 App. It will not work with the Actxa App.
SleepTrack
How do I track my sleep with the Tempo 4C?
Tempo 4C is designed with Actxa SleepTrack – an advanced sleep tracking algorithm. The following are some tips on using Tempo 4C to track your sleep.
1. Wear Tempo 4C on your wrist in order to track your sleep.  It does not work if you put it beside you, put it in your pocket, underneath your pillow or on your ankle.
2. Wear Tempo 4C on your  non-dominant hand (If you are right-handed, wear Tempo 4C on your left wrist and vice versa)
3. Wear it snugly but comfortably, 1 to 2 fingers width above your wrist bone

4. Wear the Tempo 4C for at least 10 minutes before you get onto your bed. Do not put on the Tempo 4C while you are already on your bed.
5. If you wake up during the night but intend to go back to sleep,  DO NOT  sync the Tempo 4C with the Healthy 365 app. Sync only if you have already waken and do not intend to get back to sleep.
For Tempo Series, Please Visit:
Support Information
For inquiries about the use of Healthy 365 Mobile App and
National Steps Challenge™ Season 4
Hotline : 1800 – 567 – 2020
Email : stepschallenge@hpb.gov.sg
For sales enquiry, please refer to sales@actxa.com

Exchange Information
Oui Click
107 North Bridge Rd

03-12 Funan

S179105
Opening Hours:
Mon – Sun:  11am – 9pm
Phone: 6988 9989

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