Cellcom Cel-Fi Cellular Boosters and Firmware Updates Instructions
- June 6, 2024
- Cellcom
Table of Contents
To activate your new cellular booster
Thank you for your purchase. To provide optimal service, please follow the
settings provided in the manufacturer’s quick start guide and the instructions
below. These instructions will assist you with setting up your new cellular
booster.
Checking Signal Strength on your iPhone or Smartphone
Apple iPhone
- Confirm the phone is not connected to Wi-Fi
- Open the Phone dialer app on your Cellcom phone
- Dial 3001#12345# and tap SEND
- Tap the Home icon
- Monitor the Rsrp0 value as you walk around the perimeter and inside of the dwelling
Example:
Android Smartphone
- On your Cellcom phone – Go to the Google Play Store – Search for the application “Network Cell Info Lite”
- Select “Download” and then Open the application
- Note: If prompted – you will need to agree to the terms of use before using the application
- Confirm the Gauge tab is selected along the top
- Monitor the RSRP value as you walk around the perimeter and inside of the dwelling
Example:
RSRP Reference Chart
While using your Apple iPhone or Android Smartphone, you will need to monitor
the RSRP value. This is the signal strength of the service coming into your
home or business.
Here is a chart of the values to be looking for ranked from Excellent to Poor.
Cellular Antennas & Service
Boosters with Outside Antennas
Depending on the cellular booster being used, you may need to use an outside
antenna, also referred to as a “donor antenna.” An Outside Antenna brings the
cellular service into the dwelling to the cellular booster. Once you have
located the best cellular service outside of your dwelling, this is where you
will want to mount your outside antenna.
Note: It is generally important to mount the outside antenna as high as
possible. The direction the antenna faces is important as this indicates where
the cell tower is in relation to your location.
Boosters with No Outside Antenna
For those boosters that do not require or use an outside antenna, you will
position the “Network Unit” closest to the area with the best cellular service
you have found inside your dwelling.
Note: It is generally important to put the “Network Unit” at the highest
story as possible and where available. It is also recommended to put the
“Network Unit” closest to a window where possible. Typically, better cellular
service is able to enter buildings better by exterior windows.
Cellular Booster Registration
Once you have your cellular booster installed, you will then need to register
the booster with Cellcom. This will then automatically grant you the approval
required by the FCC to use a commercial cellular booster.
Registration Link: Cellcom Consumer Signal Booster Registration:
https://www.cellcom.com/boosterRegistration.html
This is located on www.cellcom.com under the “Quick
Links” section at the bottom of the homepage.
Cel-Fi Cellular Boosters & Firmware Updates
Cel-Fi Wave Application
Cel-Fi Cellular Boosters ONLY. Users using a Cel-Fi cellular booster
can download the “Cel-Fi WAVE” app. This application will allow you to connect
to your Cel-Fi booster and view/edit its functionality. Please
Note: Only make changes to the Cel-Fi booster settings only if instructed
to by Technical Support. To learn more, visit: https://www.cel-
fi.com/software/wave
Cel-Fi Firmware Updates
Using the Cel-Fi WAVE application on your handset, connect to your Cel-Fi
booster. Make sure to be within the 30’ range of your Cel-Fi Coverage (CU)
Unit and have Bluetooth turned on.
Please Note: This update can take up to 20 minutes to complete.
Once the Cel-Fi is connected to your handset via the WAVE application, the
Cel-Fi WAVE application will then search for your Cel-Fi booster and
automatically connect to it if in range.
Once paired, the Cel-Fi WAVE application will then check for available
firmware updates. A notification will appear in your WAVE application and
allow you to select “Update.”
If you select “Skip”, this will postpone any available firmware updates. You can also view any available updates under Settings>Software Versions. If an update is available will allow you to select “Update Now.”
Product Technical Support
weBoost & WilsonPro
Support Center: https://support.weboost.com
Phone: 1-866-294-1660
Mon – Fri: 8AM – 5PM CST
Sat: 9AM – 6PM CST (Closed Sundays)
Nextivity Cel-Fi
Support Center: https://cel-fi.com/support
Cellcom Customer Care
Support Center: https://www.cellcom.com/contact
Phone: 1-800-236-0055 or 611 from your
Cellcom phonMon – Fri: 6:30AM – 10PM CST
Sat/Sun: 7:30AM – 9PM CST