Yealink T54W Sparklight Telephone User Guide

T54W Sparklight Telephone
User Guide

Once your administrator has assigned your Hosted Voice service, you’ll receive two emails:

• One with your My Phone and Voice Portal login credentials.
• One with a temporary password for the My Phone portal.

Accessing Voicemail
Press the Messages icon or dial your extension on your phone and follow the prompts. On the first login, you’ll be asked to change your passcode.
Accessing My Phone Portal
Go to businessvoice.sparklight.net/myphonenext/ enter your username and password. You’ll be asked to change your password the first time you visit the site.
Need more help?
We want to make this easy for you. You’ll find more guides and video tutorials at business.sparklight.com/support/hosted- voice

No.

| Item|

Description

---|---|---
1| Power LED| Indicates call status. message status and phone’s system status.
2| Touch Screen| Allows you to select items and navigate menus on the touch- sensitive screen. Tap to select and highlight screen items.
Shows information about calls. messages. time. date and other relevant data.
3| HEADSET Key| Toggles and indicates the headset mode. The key LED glows green when headset mode is activated.
4| MUTE Key| Toggles and indicates mute feature. The key LED glows red when the call is muted.
5| REDIAL Key| Redials a previously dialed number.
6| Speakerphone Key| Toggles and indicates the hands-free
(speakerphone) mode. The key LED glows green when the hands-free (speakerphone) mode is activated.
7| TRANSFER Ke Y| Transfer a call to another party.
8| HOLD Key| Places a call on hold or resumes a held call.
9| MESSAGE Key| Accesses voice mails.
10| Volume Key| Adjusts the volume of the handset. headset and speaker.
11| Keypad| Provides the digits and special characters in context-sensitive applications.
12| Speaker| Provides hands-free (speakerphone) audio output.
13| Reversible Tab| Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab. refer to Yealink

Wall Mount Ouick Installation Guide for Yealink IP

Phones.

14| Hookswitch| •Picking up the handset from the handset cradle. the hookswitch bounces and the phone connects to the line.
•Laying the handset down on the handset cradle. the phone disconnects from the line.

BASIC FUNCTIONS

Placing a Call
Using the handset:

1. Pick up the handset.
2. Enter the number, and then press Send.

Using the speakerphone:

1. With the handset on-hook, press.
2. Enter the number, and then press Send .

Using the headset:

1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press Send .

ANSWERING CALLS

Answering a Call
Using the handset:
Pick up the handset.
Using the speakerphone:
Press .

Using the headset:
Press .

ENDING A CALL

Ending a Call
Using the handset:
Hang up the handset or press End Call.
Using the speakerphone:
Press or End Call.
Using the headset:
Press End Call.

REDIALING A CALL

• Press to enter the Placed Calls list, press or selects the desired entry, and then press or Send.
• Press twice when the phone is idle to dial out the last dialed number.

MUTE/UNMUTE A CALL

Muting and Un-muting a Call

• Press to mute the microphone during a call.
• Press again to un-mute the call.

HOLD/RESUME A CALL

Press or Hold during an active call.
To Resume the call, do one of the following:

• If there is only one call on hold, press or Resume.
• If there is more than one call on hold, press or to select the desired call, and then press or Resume.

TRANSFERRING A CALL

Performing a Blind Transfer

1. Press or Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or B Transfer.

Performing a Semi-Attended Transfer

1. Press or Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press Transfer when you hear the ring-back tone.

Performing an Attended Transfer

1. Press or Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press Send.
3. Press or Transfer when the second party answers.

FORWARDING A CALL

1. Navigate to Menu- > Features-> Call Forward.

2. Select the desired forward type:
   Always Forward- —Incoming calls are forwarded unconditionally.
   Busy Forward —-Incoming calls are/ forwarded when the phone is busy.
   No Answer Forward —-Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to.
   For No Answer Forward, press or select the desired ring time to wait before forwarding from the After Ring Time field.

4. Press Save to accept the change.

INITIATE A CONFERENCE CALL

1. Press Conference during an active call.
   The call is placed on hold.

2. Enter the number of the second party, and then press Send.

3. Press Conference again when the second party answers. Three parties are now joined in the conference.

LISTEN TO VOICEMAIL

1. Press or Connect.
2. Follow the voice prompts to listen to your voicemail messages.

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