eureka NEC101 Series Cordless Stick Vacuum Cleaner User Guide

eureka NEC101 Series Cordless Stick Vacuum Cleaner User Guide

Thank you for purchasing your new Eureka vacuum!

Important instructions
For easy assembly, please take a few moments to read this owner’s guide.
If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886.

We’re here to help!

Eureka stands by our  Clean Promise seal.
Learn more at
www.eureka.com/cleanpromise
www.eureka.com

Where to find important vacuum information
Keep this information
Write the model, type and serial number here:

Date of purchase (keep your receipt)
Model number and type __
Serial number __

Find these numbers on a label on the hand vacuum, battery, and charger. Refer to these numbers when  ordering parts and accessories, or if service is needed.

This Owner’s Guide provides important instructions  to prolong the life of your Eureka vacuum cleaner

Registration: To register your product visit www.eureka.com and click on the ‘Register Your Product’ link in the top right corner.

Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any  shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Follow caution information wherever you see this symbol.

Eureka Customer Service HELPLINE 1-800-282-2886

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

• Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance.  Carrying the appliance with your finger on the switch or energizing appliance that has the switch on invites accidents.

• Do not touch nozzle when the vacuum cleaner is on. Danger.

• Do not put any object into openings. Do not use with any openings blocked; keep free of dust, lint, hair and anything that  may reduce air flow.

• Do not use outdoors or on wet surfaces.

• Do not operate the vacuum cleaner or charger if it has been  damaged in any way. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped  into water, call the Eureka Customer Service HELPLINE at 1-800-282-2886

• To avoid excessive heat and damage to the unit or battery, the vacuum cleaner will not operate while charging.

• Do not allow to be used as a toy. Close attention is necessary when used by or near children.

• Use only as described in this manual. Use only manufacturer’s recommended attachments.

• Recharge only with the charger specified by the manufacturer.
  A charger that is suitable for one type of battery pack may  create a risk of fire when used with another battery pack.’

• Do not pull or carry the charger by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

• This charger is not intended for use by travelers.

• Do not use extension cords or outlets with inadequate current- carrying capacity for the charger.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle charger or vacuum cleaner with wet hands.

• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.

• DO NOT MUTILATE OR INCINERATE BATTERIES. THEY BECOME DANGEROUS AT HIGH TEMPERATURES.

• Liquid ejected from the battery may cause irritation or burns. If the liquid gets on the skin, (1) seek medical attention, (2) wash quickly with soap and water, and (3) neutralize with a mild acid such as lemon juice or vinegar. If the liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes.

• When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.

• This product is functioning at temperature range within 400F – 104%.

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 2660F may cause explosion.

• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.

• The terminals on both the vacuum cleaner and battery should be kept free and clean of objects. Do not insert metal objects inside the terminals.

• This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use without filters in place.

• Use extra care when cleaning stairs.

• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.

• Store vacuum cleaner and charger indoors in a cool, dry area.
  To avoid electric shock and/or cleaner damage, do not expose to weather elements.

• Keep your work area well lit. Unplug electrical appliances before vacuuming them.

• Overcharging, short circuiting, reverse charging, mutilating or incinerating the cells and the batteries must be avoided.

• If a cell or a battery has leaked or vented, it should be replaced immediately using protective gloves.

• If and when necessary, these cells or batteries must be  replaced with identical new ones from the same manufacturer.
  If a cell or a battery to be replaced is connected with other cells or batteries in series, it is recommended that the other cells or batteries be replaced with new ones at the same time.

• Reverse polarity installation of the cell or the battery in the end product must be avoided.

• Do not incinerate this appliance even if it is severely damaged.  Contact local waste facility before discarding in trash.

• WARNING: This product can expose you to chemicals including
  Di (2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

SAVE THESE INSTRUCTIONS

What comes in the carton

Charging the stick vacuum cleaner

Easy assembly

How to use the stick vacuum cleaner

Ensure the stick vac is fully charged and assembled before using. Always take care when vacuuming stairs.

1. There are two power settings on the stick vac:
Max mode (this has a higher suction power but a shorter running time, approx 15 mins) and Eco mode (lower suction power with a longer running time, approx 30 mins).
The stick vac will always start in Max mode. The run time may vary depending on the surface being cleaned.

How to maintain your vacuum cleaner

Dust cup- Empty after each use

REMOVING AND CLEANING THE DUST CUP AND FILTERS

REMOVING AND CLEANING THE FLOOR NOZZLE AND ROLLER BRUSH

Before starting any cleaning, ensure the stick vac is not charging and is switched off and remove the floor nozzle from the rest of the stick vac.

If the roller brush becomes tangled during use, the automatic thermal cut out will shut off the stick vac. If that happens, please follow below steps.

CLEARING A BLOCKAGE

Ensure the stick vac is not plugged into the main power supply and is switched off before
dismantling the vac.

The stick vac would only become blocked if the dust cup has exceeded the ‘Max’ level, the filters
are clogged up or a large object has been sucked up.

1. Check the dust cup (O) and empty if necessary.
2. Check the 2 filters (M) and (Q) in the unit, remove any debris/dust and wash if necessary.
3. If the floor nozzle (l) or crevice tool (P) were in use, detach them from the hand vacuum (E) or extension pole (G).
4. Detach the extension pole (G) and look down it to see if there are any blockages. If there are, use the handle of a broom to clear the obstruction. Take care not to damage the pole in the process.
5. Check the roller brush for any hair or thread which may have become wrapped around the roller. Cut away with a pair of scissors. To do this safely, remove as shown in the ‘Removing and cleaning the floor nozzle roller brush’ section of this manual. Every time you empty the dust cup, check the filter assembly and tap gently over the household bin to remove any excess dust.
6. Once empty close the lid until it clicks shut.

STORING THE CORDLESS STICK VAC

Your stick vac can be stored safely and securely by hanging from the wall mount (T) supplied with your product or by removing all the attachments and stowing together in a cupboard. Either way will help avoid the product falling over and causing damage.

Always turn off and unplug from the mains supply before storing.

1. Remove any attachments if the stick vac was last used with them on.
2. Store the stick vac and accessories away safely in a dry place.

INSTALLING THE WALL MOUNT BRACKET

TROUBLESHOOTING

WARRANTY

The Eureka 1.5 year limited warranty
Midea America Corp. (“Eureka”), subject to the terms and conditions
herein, warrants this vacuum cleaner to be free from defects in material
and workmanship for a term of one and a half years from the date of
original purchase when used in accordance with the Eureka operating and
maintenance instructions and under normal household usage. This warranty
is granted only to the original purchaser and members of immediate
household, and is applicable only to original purchases from Eureka
authorized resellers.

What Eureka will do:
Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Battery module and battery components. The battery module and its components are covered by a separate one-year limited battery warranty.
• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers and cleaning.
• Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, powerreason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents  voids any applicable product warranty.

Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:
You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited.

warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

The Eureka 12-month limited battery warranty
Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and  is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:
Eureka will, at its option, repair or replace a defective Battery Module or battery part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the Battery Module, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Normal wear and tear of the Battery Module and battery parts that require replacement under normal use.
• Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in

temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:
You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of the Battery Module, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the Battery Module. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Problem solving

Make sure vacuum cleaner is off and charging plug is unplugged.

NOTICE : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum cleaner in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Check the vacuum for a possible source of overheating such as a full dust cup, blocked wand or clogged filters. If these
conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 2) After the 30 minute period, press the power button. If the vacuum still does not work, call the
Eureka Customer Service HELPLINE at 1-800-282-2886.

Discarding the vacuum and battery pack

Order genuine Eureka accessories and replacement parts
Visit www.eureka.com or call 1-800-282-2886

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References

• Eureka - Vacuums for all your cleaning needs

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