Member s Mark SF127B-33AI Combination Electric Fireplace Heater Instruction Manual

USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE/HEATER
Covered by one or more of the following US Patents: 10,451,235 / 10,371,333 / 10,520,149 / 10,731,810.
Additional US and International Patents Pending.
Model # SF127B-33AI

Quantum Flame and the Quantum Flame logo are registered trademarks of Living Style (B.V.I.) Limited.
All rights reserved.

IMPORTANT
NOTE: An excellent feature of the fireplace/heater unit is the free Bluetooth- enabled remote app. Refer to the separated installation instructions and install the Whalen fireplace Bluetooth remote app on your mobile device, so that you can change the settings of the fireplace/heater conveniently.
Please read all the information in this operating manual, including all safety, operating, and maintenance information. To avoid the potential risk of fire, electric shock, or injury to persons, users should follow the directions and warnings in this manual.
Your Electric Fireplace / Heater is fully assembled from the factory. There are no installation steps required to make the fireplace/heater work.
HEATER DEFAULT SETTING:
The default factory setting for your thermostat is 72 degrees. If your room temperature is already 72 degrees or above, then your heater will shut OFF after about 3 minutes. See thermostat directions for how to adjust the temperature settings in order to keep your heater ON until your desired room temperature is reached.
LOT NUMBER:———– DATE PURCHASED: ——————/ /—————-
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP IT FOR FUTURE REFERENCE.

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 0.9 meters (3 feet) from the front of the heater and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
4. Always unplug the heater when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate a heater where it may fall into a bathtub or other water container.
8. Do not run power cord under carpeting. Do not cover the power cord with throw rugs, runners, or the like. Do not route the cord under furniture or appliances. Arrange power cord away from traffic area and where it will not be tripped over.
9. To disconnect heater, turn controls to off, then remove plug from outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an electric shock or fire, or damage the heater.
12. To prevent a possible fire, do not block firebox air intakes or exhaust in any manner. Do not operate firebox on soft surfaces, like a bed, where openings may become blocked.
13. A heater has hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
14. There is a thermostat limiter inside the heater. When the inner temperature overheats or occurs abnormal heating, the thermostat protective device would cut off the power supply to avoid the fireplace damage or risk of fire.
15. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electrical shock, or injury to persons.
16. Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fire. However, if you have to use an extension cord, the cord shall be No.14 AWG minimum size and rated not less than 1875 watts.

WARNING
There are no user-serviceable parts inside the fireplace/heater. If the unit appears to malfunction, turn the unit off and unplug the unit from the wall immediately, then contact our Customer Service for assistance, or refer service to qualified service personnel.
CAUTION HOT While the heater is in use, the top center of the fireplace can get hot to the touch, and may cause serious injury or burns. Always supervise small children around the fireplace/heater. Do not place any cloth or decorations over the heater outlet of the fireplace, or otherwise obstruct the heater outlet of the fireplace, as this may cause a fire and serious injury may result.
SAVE THESE INSTRUCTIONS
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GROUNDING INSTRUCTIONS

This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

This heater is for use on a 120 volts circuit and has a grounded plug that looks like the one illustrated on Figure 1. See Figure 1 for grounding instruction. An adapter as shown at C is available from your local electronics store or online supplier for connecting three-blade grounding-type plugs to two-slot receptacles.
The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

DANGER   Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – If it will not fit the outlet; have a proper outlet installed by a qualified electrician.

FCC/IC STATEMENT

NOTE: This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
   Modifications not approved by the party responsible for compliance could void the user’s authority to operate the equipment.
   CAN ICES-3 (B)/NMB-3(B).
   This Class B digital apparatus complies with Canadian ICES-003.
   FCC ID: 2AAHD-SF127B-33AI QDID: 86829
   Whalen Furniture Manufacturing
   1578 Air Wing Road, San Diego, CA 92154, USA

OPERATION

The fireplace/heater unit comes in two distinct parts:
The fireplace unit itself, (Figure 2), and the Remote Control, (Figure 3).

ELECTRICAL SPECIFICATIONS

Model No.| SF127B-33AI
Voltage| 120 V
Frequency| 60 Hz
Watts| 1500 W

The Fireplace/Heater Unit
On the top right corner of the fireplace/heater unit is the control panel. This panel contains the buttons and displays to properly operate the fireplace/heater unit. Refer to Figure 4 for the placement of the control buttons.

Display Unit.
This segment will show information about the flame level, flame speed, timer, and current Fahrenheit/Centigrade temperature.
With the heater on, gently touch and hold the heater control button for five seconds to enter temperature converting mode. Repeat the same process to convert Celsius temperature into Fahrenheit temperature.

Main Power button.
Touch the power button to turn the fireplace/heater unit on and off. Touch the power button once to turn the unit on. Touch again to turn the unit off.
NOTE: After the heater function or power is shut off the blower will continue to run for several minutes to cool the internal components.
Heater Control.

Touch the heater button to turn the heater on or off. Touch the heater down button to lower the heat and touch the heater up button to turn up the heat.
When the heating function turns on, touch and hold the heater button for 5 seconds to enter temperature converting mode.
The temperature setting range is between 62°F – 82°F – ON (17°C – 27°C – ON). NOTE: The heater default temperature is set to 72 degrees Fahrenheit. If your ambient room temperature is above 72 degrees, then your heater will automatically shut off after few minutes. Adjust your heater thermostat to a higher temperature in order to keep your heater ON above 72 degrees.

Timer Function.
You activate the timer by touching the button multiple times to get the amount of time you want the fireplace/heater to run. The
timer button operates both the flames and the heater function. If the heater is operating when the timer is set, then the heater is on the timer. If the flames are operating, then the timer will control the flames. If both the heater and flames are operating with the timer is set, then the timer controls both the flames and the heater. Touching the button in sequence will set the timer for a set interval. This interval period is shown in the display segment, and the red LED light turns on to show that the timer function
is engaged. The set intervals are displayed in this table:

The timer starts after you select your preferred interval and release the button; note that the display and red light will turn off after a few seconds. There is no clock function for turning the heater or flames on or off at a specific time.
Brightness Adjustment
There are six settings for the brightness. Touching the brightness button in sequence will set the brightness for different levels.
It will deactivate the flame color and speed adjustment function if you set the brightness to “H0”.

Flame Color Adjustment
There are six settings for the flame color. Touching the flames button in sequence will set the flames for a different color.
To turn on the Bluetooth® link, gently touch and hold the flame button for 5 seconds until the front LED lights show “bt”. The
display unit flashes 30 seconds, indicating it is in searching and pairing mode. The LED lights stop flashing and indicate one of your Whalen Fireplace Bluetooth remote apps paired with the fireplace.
NOTE: When the unit is turned off that LOGS completely dies out for 3 seconds.

Flame Speed Adjustment
There are six settings for the flame speed. From 1 to 5 means low speed to high speed, and 6 is auto-cycle for speed.
NOTE : Touch and hold this button for five seconds until “beep” sound to enter the child lock model (Child lock model means
the heating function is not working. If want to cancel it, please keep touching and holding this button for five seconds)

USING THE REMOTE CONTROL

The Fireplace/Heater Remote Control
A great feature of the Fireplace/Heater unit is the small remote control. This remote combines all the functions of the front panel controls of the fireplace/heater with the convenience of not having to leave the comfort of your seat to change the settings of the fireplace/heater.
Follow the steps below to install the batteries into the remote control.

1. Take off the back cover from the battery compartment.
2. Insert two provided AAA batteries into the battery compartment making sure that the ends of the batteries with the negative (-) symbols are against the springs in the battery compartment.
3. Replace the battery compartment cover.
4. Turn the remote over and aim it towards the fireplace/heater unit.
5. Press the upper center power button, and see if the flames on the fireplace/heater turn on or off.
6. If nothing appears to happen, check to make sure the battery is installed correctly, and try again.

Battery Replacement
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon-zinc), or rechargeable (nicad, NiMH, etc.) batteries.

CAUTION Do not ingest batteries.

1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.
4. Always purchase the correct size and grade of battery most suitable for the intended use.
5. Replace all batteries of a set at the same time.
6. Clean the battery contacts and also those of the device prior to battery installation.
7. Remove batteries from equipment when not used for an extended period of time.

Remote Control Button Functions
The remote control mimics the buttons on the front panel of the fireplace/heater. The remote control has a display function. The buttons on the remote control work as follows: (Figure 6)

These remote control buttons work exactly the same as the buttons on the front panel of the fireplace/heater. See the FIREPLACE/HEATER section above to review the front panel button functions and familiarize yourself with the remote control.
Gently press and hold the BTSync button for 3 seconds to activate the Bluetooth™ function. The remote control display unit shows “BT” and the icon flashes (interval is 1 second). The display turns off after 30 seconds.
NOTE: The remote control only can carry on the simple functional operation to the product, but it has no function to Lock/unlock the flame and heating function. To convert the Fahrenheit and Centigrade temperature, press and hold the Heater Up or Heater Down button for 3 seconds.

CARE AND MAINTENANCE INSTRUCTIONS

The blower motor and flame motor are pre-lubricated for durable using time and need no further lubrication or maintenance.
To remove any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater.

• Use a soft, clean cloth that will not scratch the surface when dusting.
• Use a clean soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or abrasive cleaners, as these products may damage the surface.
• When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if necessary; DO NOT use cleaning powders or any other substance with abrasives since these substances will scratch glass.
• Under no circumstances should this product be operated with a broken or chipped glass panel.
• Do not strike or slam the glass.
• In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a professional to repair it.
• When not in use please unplug the cord from the outlet to prevent any damage or accidents.

WARNING ALWAYS DISCONNECTS FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER. FIRST TURN OFF THE MAIN POWER. THEN REMOVE THE ELECTRICAL PLUG FROM THE WALL OUTLET.

**WARNING** DO NOT USE THIS FIREPLACE INSERT IF ANY PART OF IT HAS BEEN UNDERWATER. IMMEDIATELY CALL A QUALIFIED SERVICE TECHNICIAN TO INSPECT THE FIREBOX AND REPLACE ANY PART OF THE ELECTRICAL SYSTEM WHICH HAS BEEN UNDERWATER.
We hope you enjoy your purchase for many years, Thank you for your purchase!

TROUBLESHOOTING GUIDE

thermistor sensor is loose or cuts off.
lb. DO NOT return to store.
1c. Please email us or cal our Toll-Free if for a replacement.
2. Using the fireplace with the heater ON causes a trip in my power circuit.| 2a.Unplug other appliances from the same circuit and same outlet as the fireplace. Do not overload the circuit.
2b. Connect the fireplace to a properly grounded outlet with thicker cord.
2c.Replace with a qualified fuse-box with a heavy load.
3. The unit does not turn on.| 3a.Check that unit is fully plugged into a standard 12W outlet
3b. Press the power button on the control panel.
4. There is a visible flame effect, but the heater does not continue to blow warm ai after repeatedly turning on the heater. The heater continues to automatically shut itself off after a few minutes.| 4a.The heater has reached its high-temperature setting for automatically shutting off at 131 degrees Fahrenheit.
4b. Note that the heater thermostat default temperature setting is 1s72 degrees Fahrenheit. Confirm that your heater temperature setting exceeds your ambient room
temperature. If your room temperature is above 72 degrees. your heater will shut itself off unless you adjust your thermostat to a higher temperature setting.
4c.Turn on/off the heater button several times to make sure it is in the “ON” position.
5. Heater does not work. but Power and Heater switches are in the “ON” position and thermostat is set on -ON”.| 5a. Turn off the fireplace and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into a wall outlet and operate as normal. Make sure that no objects are blocking the air vents on the top and on the front of your fireplace. Note that if your ambient room temperature is very hot, the heater will automatically shut off as a safety protocol.
6. The display unit on the control panel shows “88” and the function indicator is quick flashing. indicating it is in alarm mode.| 6a. Unplug the and fm the wall outlet for 5 minutes. After 5 minutes plug the unit back into a wall outlet and operate as normal. Make a site that no objects are blocking the ai vents on the top and on the front of your fireplace. Note that if your ambient room temperature is very hot. the heater will automatically shut off as a safety protocol
7. Remote control is not working.| 7a.Change the remote batteries.
7b. Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.
7c.Stand closer to your fireplace.
7d.Remove objects that may block your remote control’s ability to communicate with your fireplace.
8. Pressing the heater button causes the logs to flash. and the heater blower will not turn on and produce heat| 8a. Fireplace is in child lock mode. To deactivate child lock mode. press and hold the Flame Speed button for 5 seconds.

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References

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