Reolink-Duo 2K 4MP Twin Lenses Camera User Guide
- June 6, 2024
- reolink
Table of Contents
Duo 2K 4MP Twin Lenses Camera
User Guide
What’s in the Box
Camera Introduction
Different states of the status LED:
Red Light: WiFi connection failed
Blue Light: WiFi connection succeeded
Blinking: Standby status
On: Working status
Set up the Camera
Step 1 Scan to download the Reolink App from the App Store or Google Play store.
https://reolink.com/wp-json/reo-v2/app/download
Step 2 Loosen the screw and remove the cover, then turn on the power switch to power on
Step 3 Launch the Reolink App, click the “ ” button in the top right corner to
add the camera.
Scan the QR code on the device and follow the onscreen instructions to finish
the initial setup.
Set up the Camera on PC (Optional)
Step 1 Download and install the Reolink Client: Go to
https://reolink.com > Support > App&Client.
Step 2 Loosen the screw and remove the cover, then turn on the power
switch to power on the camera.
Step 2 Launch the Reolink Client, click the “ ” button, input the UID
code of the camera to add it, and follow the onscreen instructions to finish
the initial setup.
Charge the Camera
It’s recommended to fully charge the battery before mounting the camera outdoors.
Charge the battery with a power adapter.
(not included)
Charge the battery with the Reolink Solar Panel (not included if you only purchase the camera).
Orange LED: charging
Green LED: Fully charged
For better weatherproof performance, please always cover the USB charging port with the rubber plug after charging the battery.
Install the Camera
- Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
- For better motion detection performance, please install the camera angularly.
NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.
Mount the Camera to the Wall
Drill holes in accordance with the mounting template. Secure the mounting plate to the wall with the upper two screws and hang the camera on it. Then lock the camera in position with the lower screw.
NOTE: Use the drywall anchors include in the package if needed.
To get the best field of view, loosen the adjustment screw on the security mount and turn the camera.
Stiffen the adjustment screw to lock the camera.
Mount the Camera to Ceiling
NOTE: The camera can’t be adjusted horizontally when the ceiling is mounted. Please adjust the camera angle before fixing it.
Drill holes in accordance with the mounting template, Secure the mounting plate to the wall with the upper two screws, and hang the camera on it. Then lock the camera in position with the lower screw.
To get the best field of view, loosen the adjustment screw on the security mount and turn the camera.
Stiffen the adjustment screw to lock the camera.
Install the Camera with Loop Strap
Thread the loop strap through the slots and fasten the strap. It is the most recommended installation method if you plan to mount the camera to a tree.
Safety Instructions of Battery Usage
Reolink Duo is not designed for running 24/7 at full capacity or around-the-
clock live streaming. It’s designed to record motion events and to live view
remotely only when you need it. Learn useful tips on how to extend the battery
life in this post:
https://support.reolink.com/hc/en-us/articles/360006991893
- The battery is built-in, so do not remove it from the camera.
- Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
- Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -20°C and 60°C.
- Keep the USB charging port dry, clean, and free of any debris, and cover the USB charging port with the rubber plug when the battery is fully charged.
- Do not charge, use or store the battery near any ignition sources, such as fire or heaters.
- Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any way. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
- Always follow the local waste and recycle laws when you get rid of the used battery.
Troubleshooting
Camera is not Powering on
If your camera is not turning on, please apply the following solutions:
- Make sure the power switch is turned on.
- Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.
If these won’t work, please contact Reolink Support https://support.reolink.com
Failed to Scan QR Code on the Phone
If the camera cannot scan the QR code on your phone, please try the following solutions:
- Vary the distance between your camera and the mobile phone so that the camera can focus better.
- Try to scan the QR code under sufficient lighting.
If these won’t work, please contact Reolink Support https://support.reolink.com
Failed to Connect to WiFi During Initial Setup Process
If the camera fails to connect to WiFi, please try the following solutions:
- Ensure that you have entered the correct WiFi password.
- Put the camera closer to your router to ensure a strong WiFi signal.
- Change the encryption method of the WiFi network to WPA2-PSK/WPA-PSK (safer encryption) on your router interface.
- Change your WiFi SSID or password and make sure that SSID is within 31 characters and password is within 64 characters.
- Set your password using only the characters available on the keyboard.
If these won’t work, please contact Reolink Support https://support.reolink.com
Specification
Video
Field of View: Horizontal: 150°; Vertical: 44° Spotlight: 8pcs/4.4W/6500K/440
Lumens PIR Detection Distance: Adjustable up to 10 m (33 ft) Audio Alert:
Customized verbal alerts Other Alerts: Instant email alerts and push
notifications
General
Operating Temperature: -10 to 55° C (14° to 131° F) Weather Resistance: IP66
Weatherproof Size: 95x 103x 56 mm Weight (Battery included): 720g
Notification of Compliance
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
FCC RF warning statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20cm between the radiator & your body.
Simplified EU Declaration of Conformity
Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Correct Disposal of This Product
This marking indicates that this product should not be disposed of with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact the
retailer where the product was purchased. They can take this product for
environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty that is valid only if
purchased from Reolink Official Store or a Reolink authorized reseller. Learn
more:
https://reolink.com/warranty-and-return/.
NOTE: We hope that you enjoy the new purchase. But if you are not satisfied with the product and plan to return it, we strongly suggest that you reset the camera to factory default settings and take out the inserted SD card before returning.
Terms and Privacy
Use of the product is subject to your agreement to the Terms of Service and
Privacy Policy at reolink.com Keep out of reach of children.
End User License Agreement
By using the Product Software that is embedded on the Reolink product, you
agree to the terms of this End User License Agreement (“EULA”) between you and
Reolink. Learn more: https://reolink.com/eula/.
ISED Radiation Exposure Statement
This equipment complies with RSS-102 radiation exposure limits set forth for
an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of
20cm between the radiator & your body.
OPERATING FREQUENCY
(the maximum transmitted power)
2.4GHz: 2412-2462MH (18dBm)
5GHz: 5180-5240MHz (16.09dBm)
5GHz: 5745-5825MHz (14.47dBm)
Technical Support
If you need any technical help, please visit our official support site and
contact our support team before returning the products,
https://support.reolink.com.
Note: The other antenna of this product is just decoration, the internal circuit is not connected
References
- Reolink Official: Security Cameras and Systems for Home & Business
- Reolink Official: Security Cameras and Systems for Home & Business
- Warranty & Return – Reolink
- Reolink Support - Official Reolink Help Center
- How to Extend the Battery Life of Reolink Battery Powered Cameras