Atomi Smart Plugs User Guide

: June 6, 2024
: Atomi Smart

Table of Contents

Smart Plugs User Guide
Introduction
- Overview
- Before you begin
Connecting Your Device
Controlling your Smart Plug
FAQ & Troubleshooting
Download User Guide
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Smart Plugs User Guide

Models: AT1320, AT1249

Atomi Smart Plugs

Introduction

Overview

The Atomi Smart Plugs are brilliantly designed to make your life easier and simple to manage. Any device you plug into the Smart Plugs can be controlled through the Atomi Smart app.

Before you begin

1. Know your Wi-Fi network and password

2. Make sure your mobile device is running iOS® 8 or higher or Android™ 4.1× or higher

3. Make sure you’re connected to a 2.4GHz Wi-Fi network (Atomi Smart can’t connect to 5GHz networks).

Connecting Your Device

Step 1: Download App

Download App

Download the Atomi Smart app from the App Store or Google Play and create an account. If you already have the app installed, please make sure to check for any updates as they will improve your experience with the Atomi Smart app.

Step 2: Adding Your Device

Adding Your Device

1. Select “Add Device” or click (+) at the top right corner of the screen.

2. Choose “Smart Plug” or “Smart Outdoor Plug” from the device list.

Step 3: Connecting to Wi-Fi

Connecting to Wi-Fi

1. Enter your Wi-Fi network (2.4 GHz only) and password

2. Press ‘Continue’

Step 4: Plug In

Plug your Smart Plug into any outlet.

Confirm that the blue Wi-Fi indicator light is flashing on the plug. If not, press and hold the power button until the indicator light starts flashing
Press ‘Continue’
Read the instructions on your phone screen and press ‘Go to Connect’
On your phone’s Wi-Fi screen, select ‘atomi-smart-xxxx’
Once it connects, return to the Atomi Smart app and wait for the installation to be completed

For iOS: After connecting to the atomi-smart-xxxx, return to the app by pressing ‘Atomi Smart’ on the top left part of the screen, or by switching back to the Atomi Smart window

For Android: After connecting to the atomi-smart-xxxx, some devices may display a message informing that you are “Connected without internet”. Please ignore this message and return to the app by pressing the back button on the bottom navigation bar (Do not press the back button on the top left part of the screen as this will bring you back to the ‘Settings’ page instead of the Atomi Smart app)

IMPORTANT: If you cannot see the ‘atomi-smart-xxxx’ hotspot on your Wi-Fi list, press and hold the power button again for another 10 seconds and refresh your Wi-Fi list. The ‘atomi-smart-xxxx’ network should appear after a few seconds.

NOTE: If you still cannot see the atomi-smart-xxxx on your list, you may have an older model of our smart product that will require you to press and hold the power button another time until it starts blinking slowly.

hotspot on your Wi-Fi

Controlling your Smart Plug

Switch

ON/OFF – Press ‘Power’ to turn ON/OFF your Smart Plug

Schedule

Time – Select the time to run the schedule

Repeat – Select what days of the week to repeat the schedule

Note – Adds a note/label to the schedule

Notification – Enable to receive a notification every time the schedule runs

Switch – Select to turn ON or OFF the plug

More information about Creating Schedules is available here

You can also use automations to create additional schedules. Click here to learn more.

Countdown

Sets a countdown to power OFF your Smart Plug.

Note: Make sure that the green switch is active before pressing ‘OK’.

FAQ & Troubleshooting

What are the available voice commands?

Alexa

“Alexa, turn on [device name]”

“Alexa, turn off [device name] ”

Google Assistant

“Hey Google, turn on [device name] ”

“Hey Google, turn off [device name]”

I’m having issues to connect. And why do I need to connect to a 2.4GHz

network?

In order to successfully connect Atomi Smart devices, a 2.4GHz connection is required.

The 2.4GHz frequency waves travel further than the 5GHz. This means that if your device is in another room or far from your phone, you will have a better signal reception (compared to 5Ghz) which is essential for your smart device to function correctly and stay online.

All modern routers come with 2.4GHz and 5GHz. Depending on your router type, these bands may appear as separate WiFi networks (Example: Name-2.4GHz and Name-5GHz) or combined. If you only have one WiFi network, you should still be able to connect since the Atomi Smart app automatically finds the 2.4GHz frequency when connecting to your router.

However, if you experience any issues, please follow the points below:

– Make sure that you are connecting to a 2.4GHz network

– Keep your mobile device close to the router during connection

– If you have two SSID for your WiFi (Example: Name-2.4GHz / Name-5GHz), please temporarily disable “Auto-Join” on your Name-5GHz network)

– If you have two SSID for your WiFi, make sure that your 2.4GHz and 5GHz WiFi have different names

– If your router gives the option to disable the 5GHz network, please disable it temporarily

– Disable any VPN apps/services in order to connect successfully

– If you are having issues to connect, turn on Airplane Mode (Keep only WiFi activated when connecting your smart device)

– Make sure that you’ve entered the correct password for your 2.4GHz WiFi on the “Select 2.4GHz Wi-Fi Network” screen (Case sensitive, and make sure that there are no extra spaces)

– If you have too many devices connected to your 2.4GHz (more than 10), please turn off some of them temporarily and retry connecting your smart device to the app

– If you have a Mesh router, you may not be able to manually switch to a 2.4GHz frequency. Since this frequency travels further than the 5GHz, you can force your device to connect to it by moving your phone far from the router

– If you are still experiencing issues to connect, delete the app and reinstall it

– If the issue persists, restart your router

I can’t find the atomi-smart-XXXX network in my Wi-Fi list

Make sure your Atomi Smart device is plugged in and the blue indicator light is blinking. If not, unplug your Atomi Smart device and plug it back in to reboot. If you still cannot see the ‘atomi-smart-xxxx’, press and hold the power button for 10 seconds. Note: For older devices, you may be required to press and hold the power button again for another 10 seconds. The atomi-smart- XXXX should appear on your network list after a few seconds.

My Wi-Fi network doesn’t appear in the Atomi Smart app

Use your smart phone to confirm that you have at least two Wi-Fi bars in the vicinity of your Atomi Smart device. If not, move your Atomi Smart device closer to your router. (The list will refresh every 10 seconds).

Cannot connect to your WiFi network

Make sure you entered the correct WiFi password during the WiFi setup. Check if there are problems with your internet connection. If the WiFi signal is too weak, reset your WiFi router and try again.