Shark CU500 Lift-Away with Self-Cleaning Brushroll Pet Upright Vacuum Owner’s Manual
- June 6, 2024
- Shark
Table of Contents
CU500 Lift-Away with Self-Cleaning
Brushroll Pet Upright Vacuum
Owner’s Manual
To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into an outlet or try to modify to fit.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
GENERAL WARNINGS
When using an electrical appliance, basic precautions should always be
followed, including the following:
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Inspect power cord and plug for any damage before use. DO NOT use a vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner.
Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize the risk of power cord damage, do not allow the motorized brush roll to ingest the cord. If this occurs, immediately shut off the power to the vacuum and remove the cord. -
Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present a risk to the user.
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Use only identical replacement parts.
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Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
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Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
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The use of an extension cord is NOT recommended.
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This vacuum cleaner contains no serviceable parts.
USE WARNINGS -
This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
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Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
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DO NOT handle plug or vacuum cleaner with wet hands.
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DO NOT use without filters in place.
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Only use Shark® branded filters and accessories.
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DO NOT damage the power cord:
a) DO NOT pull or carry a vacuum cleaner by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces. -
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
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DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
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Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
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DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
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Use extra care when cleaning on stairs.
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DO NOT leave the vacuum cleaner unattended while plugged in.
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When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
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DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.
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Your Shark® vacuum may not be designed to stand up on its own.
When taking a break from cleaning, you may need to lean it against furniture or a wall or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury. -
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust, fireplace ash, or embers).
DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust) -
Turn off all controls before plugging in or unplugging the vacuum.
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Unplug from the electrical outlet when not in use and before any maintenance or cleaning.
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Hand washes with water only.
Washing with cleaning chemicals could damage the unit. -
During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
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Allow all filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts.
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Make sure the dust cap and all filters are in place after routine maintenance.
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If provided, secure the power cord around the two cord hooks during storage.
ASSEMBLY
- Place Pod onto Floor Nozzle Post.
- Insert Wand into the pod.
- Attach the Accessory Holder to the wand.
- Insert Handle into the wand.
- Connect Hose to back of the pod.
- Store Accessories on the Accessory Holder.
For proper operation, ensure all parts are firmly clicked into place.
WHOLE-HOME CLEANING
SETTINGS
Select surface setting:
O Off
I Hard Floor
For bare floors and area rugs
II Carpet
For high pile carpets
The Suction Control Slider located on the handle allows you to adjust the
suction depending on the floor type.
MIN: to reduce suction and increase maneuverability on carpets.
MAX: to increase suction on bare floors.
NOTE: The brushroll spins in both modes.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
Solid Green: The brushroll is spinning and working as intended.
Solid Red: There is a jam in the brushroll area. Turn off the vacuum and
unplug it, then remove any blockages in the nozzle.
Flashing Red: The motorized floor nozzle is overheating. Turn off the
vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at
least 60 minutes before restarting.
See the Troubleshooting section for more information.
NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets),
set to MAX suction and use setting II, Carpet.
CLEANING MODES
To engage Brushroll, step on the floor nozzle and tilt the handle back firmly.
Press the Power/Surface switch to the appropriate floor setting.
Press the Handle Release button and pull up on the handle to detach it from
the wand.
Press the Wand Release button and pull up on the wand to detach it from the pod.
In Lift-Away mode, you can clean with the handle and wand or just the handle.
Press the Lift-Away button to detach the pod from the floor nozzle.
With the pod removed, press the Wand Release button to detach the wand from
the pod. Press the Handle Release button and pull up on the handle to detach
it from the wand.
NOTE: All accessories are compatible with both the wand and the handle.
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance. Empty the dust cup each time you vacuum and periodically during cleaning when debris in the dust cup reaches the MAX fill line.
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To remove Dust Cup, slide up tabs on both sides of the dust cup handle. Tilt
the dust cup forward, then lift to remove.| Press the lower release button to
open the bottom of the dust cup.
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To remove collected debris from Lint Screen, press the top release button and
lift the handle to open. Gently brush debris off the screen.| To reinstall,
place the bottom of the dust cup into the pod and then tilt until it clicks
into place.
CLEANING AND REPLACING THE FILTERS
CLEANING FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction
power.
To prevent damage from cleaning chemicals, rinse filters with cold water only.
Allow all filters to air-dry for at least 24 hours before reinstalling them to
prevent liquid from being drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
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CLEAN PRE-MOTOR FILTERS
EVERY 3 MONTHS
Remove Dust Cup, then lift out Filters.| RINSE HEPA FILTER
EVERY YEAR
Remove dust cup, tilt Filter Door and firmly
pull it off. Press tab at top of HEPA Filter and pull out the filter. To
reinstall, insert HEPA filter into the unit and replace the filter door.
REPLACING FILTERS
Follow the previous instructions for removing filters. The Pre-Motor Filter
should be replaced every 2.5 years. The HEPA Filter should be replaced every 3
years.
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Replacement
Pre-Motor Foam &Felt Filter Kit
XFF350| Replacement
HEPA Filter
XHF350
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
MAINTENANCE
Self-Cleaning Brushroll
Shark’s self-cleaning brushroll automatically removes hair wrap. If some hair
remains wrapped around the brushroll, continue cleaning to give it time to
make its way to the dust cup. If you run over a hard or sharp object or notice
a noise change while vacuuming, check for blockages or objects caught behind
the brushroll.
CLEANING THE BRUSHROLL
If you vacuum up a hard or sharp object or notice a noise change while
vacuuming, remove any blockages or objects caught behind the brushroll.
Clear away any dust, dirt, or blockages in Debris Intake.
To close the cover, push down until it clicks into place, then close the locks
with a coin.
CHECKING FOR BLOCKAGES
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Detach wand from floor nozzle and handle, and check both ends for blockages.|
Detach floor nozzle from wand and vacuum pod, tilt nozzle neck back, and check
to open for blockages.
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Detach handle from wand and hose from the vacuum pod, and check openings for
blockages.| Detach dust cup from vacuum pod. Empty dust cup, remove debris
from lint screen and check for blockages.
AVAILABLE ACCESSORIES
A Crevice Tool
Clean in corners and other tight spaces or reach baseboards and ceilings with
this slim crevice tool.
B Pet Multi-Tool
A single convertible tool for cleaning tough pet messes two ways: use the
stiff bristle brush to clean stuck-on debris, or take off the bristles to
reveal an upholstery tool perfect for removing stubborn pet hair and large
piles of debris.
C Duster Crevice Tool
Two cleaning tools in one. The crevice tool gives you extended reach to clean
in tight spaces, while the soft brush is ideal for dusting delicate surfaces.
D Wide Upholstery Tool
The wide cleaning path helps remove pet hair, dust, and large debris from
mattresses, couches, curtains, lampshades, and other delicate upholstered
surfaces.
E Under-Appliance Wand
Clean under and behind hard-to-move appliances and furniture with this
adjustable 36” tool. Flip the extension piece over to clean the underside of
appliances.
F Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from above-floor areas like carpeted
stairs and upholstery, while actively removing hair wrap as it cleans.
G Home & Car Detail Kit
Deep-clean your cars like a professional detailer, or clean hard-to-reach
areas in your home. Microsized tools let you clean around delicate objects and
access the tightest spaces like car vents and computer keyboards.
H Large Accessory Bag
This convenient accessory storage bag measures 32 cm x 70 cm and fits the
Under-Appliance Wand. Smaller size available at sharkaccessories.com.
TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle.
-
To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut off the power to the vacuum and remove the cord from the brushroll or nozzle. -
Inspect power cord and plug for any damage before use. DO NOT use a vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
The vacuum is not picking up debris. No suction or light suction.
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Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling.
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Dust cup may be full; empty dust cup.
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Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. See
Check for Blockages section for more information. -
If any hair is wrapped around the brushroll, continue vacuuming. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup. If some fibers remain wrapped around the brushroll after continued use, open the brushroll cover to remove them.
Vacuum lifts area rugs.
- Make sure Power/Surface switch is set to Hard Floor (setting I).
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- To minimize suction, set the suction control slider to MIN. See the Suction Control section for more information.
Brushroll does not spin.
- If the brushroll indicator light turns red, immediately turn off and unplug the vacuum. Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
- With the power on, recline the handle, which will automatically turn on the brushroll.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the
motor. Follow these steps to restart:
- Turn the vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 60 minutes.
- Plugin a vacuum and turn it on.
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.
For all other issues, please visit our website at sharkclean.com/support.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC. Warranty coverage applies to the
original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of five (5) years from the date of purchase when it
is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
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Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com. -
Any unit that has been tampered with or used for commercial purposes.
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Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit. -
Consequential and incidental damages.
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Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja. -
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit
sharkclean.com/support for product care and
maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398 to assist with product
support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may
better assist you, please register your product online at
registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $24.95 (subject to change) will be charged
when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at registeryourshark.com and
have the product on hand when you call, so we may better assist you. A
Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
Scan QR code using a mobile device
RECORD THIS INFORMATION
Model Number: …………….
Serial Number: …………….
Date of Purchase: …………….
(Keep receipt)
Store of Purchase: …………….
TECHNICAL SPECIFICATIONS
Voltage: 120V~ 60Hz
Watts: 1200W
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to warranty information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new Shark
Navigator® Lift-Away® Self-Cleaning Brushroll Pet Upright Vacuum.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual products. We are constantly striving to
improve our products; therefore the specifications contained herein are
subject to change without notice. For SharkNinja U.S. Patent information,
visit sharkninja.com/uspatents
© 2021 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR have
registered
trademarks of SharkNinja Operating LLC.
CU500_IB_E_REV_Mv5
PRINTED IN CHINA
@sharkcieaning
Documents / Resources
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Shark CU500 Lift-Away with Self-Cleaning Brushroll Pet Upright
Vacuum
[pdf] Owner's Manual
CU500, Lift-Away with Self-Cleaning Brushroll Pet Upright Vacuum
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