poly CCX 500 Business Phone User Guide
- June 6, 2024
- Poly
Table of Contents
poly CCX 500 Business Phone ****
poly CCX 500 Business Phone
Poly CCX 500 Diagram
Phone Functions
Hamburger Menu Functions
The hamburger button allows you to quickly access functions on the phone
including;
- Going to the home screen
- Placing a call
- Contacts, Recent Calls, Redial
- Settings including Bluetooth, Paging, Settings screen
- Voicemail
- DND
Enable Bluetooth
- Using either the Hamburger menu and select Bluetooth or the home button and go to Settings -> Basic-> Bluetooth
- Select either Bluetooth Radio On
- A Bluetooth icon will appear in the phone status bar once activated
Pairing a Headset or Smartphone
Pairing your Smartphone allows you to Answer or Reject an incoming call, end an active call on your smartphone, as well as mute and control the volume. Pairing a headset allows you to Answer/Hangup calls, mute and adjust the volume of the call, provided your headset allows those functions.
- Press the on the status bar on the phone
- Press Manage BT Devices
- Make sure your BT Device is in pairing mode
- Press Pair New Device
- Select your device from the list and follow on the onscreen prompts
Wireless Network Settings
This section requires that you have purchased the Poly OBiWiFi5G USB Wireless Adapter. This is the only adapter that will work with this phone
Enable Wireless Network
- Plug the adapter into one of the USB ports on the phone,
- The phone will reboot and ask if you want to connect to a network press Yes
- Select a wireless network from the list
- Enter the password using the onscreen keyboard that will appear
- Press Connect
Change Wifi Setting
- Using either the Hamburger menu or the home button and go to Settings -> Basic -> Wifi Menu -> Wifi
- Here you can select a new Wireless Network to connect to OR disable/enable Wifi
Changing the Home Screen View
The phone has 3 different home views. You can always swipe the home screen left or right to switch between the different views as well
- Default: This view is divided into 3 sections. A row on the bottom of the screen contains speed dials and lines. The rest of the screen is split in half. Date/Time on the left and quick buttons for Settings, Messages, Directories, DND and Forward.
- Lines View: This view is like other Poly phones. The screen just shows lines, speed dials and favorite contacts.
Return to the Home Screen
From any screen you can press the button to return to the main/home screen
Call Functions
Answering Calls
- If you are not on a call you can; Pick up the handset, Press Speaker or headphone button press the softkey.
- If you are on a call, press the softkey, the other call will automatically go on hold
Making Calls
- If you are not on a call you can; Pick up the handset, Press Speaker or headphone or press on the home screen
- To place the call press the softkey
End Calls
- When on an active call you can; Return the handset to the cradle, Press or or press the softkey
- Any call that is on hold will first need to be resumed and then ended as per above.
Hold Call
- When on an active call press the hold button on the phone or the softkey
- To resume the call, press the hold button on the phone or the softkey
Pull Call
- When not on a call OR when a current call is on hold, press the softkey or dial *11
- The call will be pulled to the phone.
Transfer Call
- When on an active call press the softkey for blind transfer or softkey for consultative/warm transfer
- Enter the number to transfer to in the dialer screen and press the softkey
- Your call will immediately be transferred if you selected blind transfer
- Press the softkey once the line is picked up to complete a warm/consultative transfer
Conference Calls
- When on an active call press the softkey this will bring up the dialpad and the option to go into your Call History
- Dial the number and press the CALL OR select the number from your Call History and it will automatically be dialed
- When the other party picks up the call press the button to combine into a conference
- Repeat the process to add more people to the conference… up to five additional
If you have calls on hold or that come in and would like to join them in the conference using the list of the calls to the right that will appear and press the button to join them in the conference
Enable/Disable DND
- Press the softkey or use the button on the upper left corner
- You will see your line keys change to
- Repeat the process to turn DND off
Retrieving Voicemail
You will know you have a voicemail as the voicemail indicator (upper right corner) will blink when the phone is not ringing. You will also get the number of voicemails in your VM box on the lower right corner of your screen.
- To access your VM press the button OR dial *98
Call Logs and Directories
View Received/Missed/Placed Calls
From the home screen, press the directory button and on the next screen the Call log button on the right OR press the button on the upper left corner and select Recent Calls
You can do the following:
- Change the types of calls (All, Missed, Received and Placed) listed
- Dial the number by pressing the entry on the screen
- Get info by pressing the button beside the entry
- Add the number and name to your local contacts by pressing the
- Remove the entry from the call log by press the button
Contact Directory
The Contact Directory are contacts that are stored in your phones memory and backed up to our servers. This directory IS NOT shared with your Unison Softphone Please note that if we need to reinitialize your account due to technical issues your local contacts will be lost
Access the Contact Directory
You can access the Contact directory in one of 2 ways
- Press the button on the home screen
- Press the button, on the upper left corner and press Contacts
In Contact Directory you can
- Search for Contacts
- View information about a contact by pressing the and delete it or edit it
- Add a new contact by pressing and pressing Save when done You can put the following into a contact
- First and Last Name
- Job Title
- Speed Dial or Favorite Index
- Label if you don’t want to use First and Last Name for speeddials
- Assign a unique ring
- Auto Reject the call
- Divert it to another number
DOWNLOAD RESOURCES
- poly CCX 500 Business Phone [pdf] User Guide CCX 500, Business Phone, CCX 500 Business Phone
- Read more: https://manuals.plus/poly/ccx-500-business-phone-manual#ixzz7dg6x46E9
FAQ’S
How do you reset a poly CCX 500?
Press the Menu button.
Select Settings > Advanced.
Enter 8647 for the password. If this does not work, try 456 or contact
Customer Support for assistance.
Select Administrative Settings > Reset to Defaults > Reset to Factory > Yes.
Result: The phone will automatically reboot.
What is CCX phone?
The CCX 400 is an entry-level business media phone that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are one tap away on a color touch screen.
What happens if I factory reset my Polycom phone?
This article provides instructions on how to factory reset a third-party Polycom phone. Performing a factory reset on third-party Polycom deskphone reverts its settings back to factory-default, and deletes all stored information.
How do you unlock a Polycom phone?
To unlock the phones (access the advanced settings menu) enter “456”. This should be the default password. Or you can also go into the web interface of the phones and disable the phone lock feature. Under the “Settings” tab you will see “Phone Lock”.
How do I access my Polycom phone interface?
You can access the Polycom Web Configuration Utility using any compatible web
browser installed on your PC.
Power on the phone.
Confirm that the PC and phone are on the network.
Enter phone’s IP address into your supported web browser.
For Username, enter: Polycom.
For Password, enter: 456.
How do I change my name on my Polycom phone?
Press the Home key.
Using the scroll wheel scroll to the right until you find Settings.
Scroll down to Advanced.
Enter the handset’s password. The default password is 456. Press Enter when
you are finished.
Go to Administration Settings.
Scroll down to Line Configuration.
Scroll to Line 1.
Select Display Name:.
How do l add contacts to my Polycom phone?
You’re going to press home. And scroll with the d-pad. And highlight directories to select it highlight and select contact directory press add and type in the first.
How do I check my messages on my Polycom phone?
You can press home and scroll to select messages. And then select message center.
Can you connect Polycom phone to computer?
You can connect the Polycom Desktop Connector to your phone using one of two methods: Direct Connect your phone directly to your PC using an Ethernet cable. The phone will automatically detect your PC access credentials. Indirect Connect your phone to your PC through your existing network using an internet switch.
Why is my Polycom phone not working?
Check if you have plugged in the adapter to a power supply and is turned on. Connect the power adapter at a different location. Try connecting another device to the power adapter. If this works, the phone might be defective.
How do I change the date and time on my Polycom phone?
Press Menu/Home button.
Select Settings, and then go to Advanced.
Select Admin Settings.
Enter the phone’s admin password.
Select Network Configuration.
Highlight SNTP Address then press Select.
How do I transfer calls on my Polycom phone?
While on an active call select the transfer button or transfer soft key. Then select the blind soft. Key next input the extension you wish to transfer the call to the call is now transferred.
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poly CCX 500 Business Phone
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