Aquaguard AWS I-2500 Fully Automatic Water Softener User Manual

Aquaguard AWS I-2500 Fully Automatic Water Softener

Dear Customer,

• Thank you for welcoming AWS I-2500 into your home.
• Aquaguard Select Water Softener efficiently removes excess Calcium and Magnesium salts dissolved in your hard water to make it 100% soft.

PARTS/COMPONENTS

FEATURES

INSPECTION & PREPARATION

Installation Safety Guide

• AWS I-2500 works on standard 100-240 V AC supply power plugs only.
• Control valve should be higher than the drain outlet, and not far from the drain hose.
• If the drain valve is squeezed or higher than the control valve, then the brine solution will not be sucked from the brine tank due to the pressure difference.
• Incase the process changes from fast rinse (4) to filling cycle (5), there is a high pressure coming to the drain pipe. Please fix the drain pipe properly.
• Placement of the vessel should be as the picture below.
• Handle with care when moving the water softening system. Do not turn upside down, drop, drag, or set on areas with sharp protrusions.

Device location (Fig-A)

• Water softener should be located close to the drain.
• Ensure the unit is installed with enough space for operation and maintenance.
• The brine tank needs to be close to the softener.
• The unit should be kept away from the heater, and not be exposed outdoors. Sunshine or rain will cause system damage.
• Avoid installing the system on an acid/alkaline, magnetic or strong vibration platform, because the above factors will cause a system disorder.

Pipeline installation

Install control valve (Fig- B)

• Glue the riser pipe to the bottom strainer and put it into the vessel tank.
• Ensure that the ‘O’ ring inside the control valve doesn’t fall or isn’t misplaced while fitting onto the vessel.
• Fill in the Geolex media followed by the water softener resin media into a vessel.
• Plug the riser pipe to prevent media from entering the pipe.
• Fix the top strainer into the Multi-port valve.
• Insert the riser tube into the control valve.

Install Animated Connector (Fig-C)

• As the figure shows, put the sealing ring into the nut of the animated connector, and screw in the water inlet.

Install Flow Meter (Fig-C)

• As the figure shows, put the sealing ring onto the nut of the flow meter, screw in the water outlet; insert the probe wire into the flow meter.

Install Drain Pipeline (Fig-D)

• As the figure shows below, slide the drain hose connector into the drain outlet.
• Locate the drain hose well as shown in Fig- D.

Connector Brine Tube (Fig-E)

• Slide 3/8’’ brine tube hose connector over end of brine tube. Insert the tube bushing into the end of the brine tube.
• Tighten the nut onto the brine line connector and connect the other end of the brine tube with the brine tank with the help of a strainer.

Note
MPV valve should be higher than the drain outlet, and not far from the drain hose. If the drain outlet is higher than the control valve, a check valve must be installed in the drain outlet or else, the waste water will flow backwards into the water outlet when the brine is refilled.

MPV SETTINGS

A

|

A-02

|

A-01: Time-based (Regeneration starts at the regeneration time)

A-02: Flow-based (Regenerate immediately when the available volume of treated water drops to zero)

F| F-00| Regeneration process interval time
B| B-01| Output control mode (especially for connecting an external booster pump/SV)
H| H-05| Maximum interval of regeneration
2|  | Backwash time
3|  | Brine and slow rinse time
4|  | Fast rinse time
5|  | Brine refill time
M3|  | Water treatment capacity in one cycle

Note: Please change the required settings based on the input water hardness and input flow rate.

INTERCONNECTING CABLE

• The interlock connector needs to be connected with the same color as the interlock connector on the main board
• Use an interlock cable to connect the Black socket of one valve with the Blue socket of another valve in the series

TROUBLESHOOTING CHART

PROBLEM

|

CAUSE

|

CORRECTION

---|---|---

1. The control fails to Regenerate automatically

| A) Disconnected meter cable| A) Reconnect the meter cable
B) Dust accumulated on the flow sensor impeller| B) Clean flow sensor
C) Electronic controller or sensor damaged| C) Replace or repair

2. Regeneration at the wrong time

|

A) The timer improperly set, due to a power failure

|

A) Reset timer

3. Loss of capacity| A) Increase draw water hardness| A) Change the MPV settings to the new capacity

B) Brine concentration or quantity

|

B) Keep salt at all times in the brine tank. Clean it when required. Salt may be bridged.

C) Rinse fouling

| C) Check whether the drain pipe is squeezed or not
4) Poor water quality| A) Check items listed in Problem #3| A) Check items listed in Correction #3
B) Bypass is open| B) Close the bypass
5) Excessive salt use| A) High salt setting| A) Adjust salt setting/increase fast rinse time
B) Excessive water in the brine tank| B) Refer to problem #7 tank
6) Loss of water pressure| A) Fouling of inlet pipe| A) Clean or replace the pipeline
B) Fouled resin| B) Clean the resin. Pretreat to prevent
7) Excessive water in the brine tank| A) Plugged drain line| A) Check drain line and clean flow control
B) Brine valve plugged or damaged| B) Clean or replace the brine valve
D) Low inlet water pressure| D) Increase water pressure to allow the injector to perform properly
8) Softener fails to brine draw| A) Plugged drain line| A) Clean drain line and flow control
B) No water in the brine tank| B) Check for restrictions in brine tank
C) Low water pressure| C) Increase water pressure
9) Control cycles continuously| A) Faulty timer setting| A) Change the MPV settings
---|---|---
10) Continuous flow to drain| A) Foreign material in the control| A) Call the authorised service engineer to clean the valve
B) Internal control leak| B) Same as above
C) Piston jammed in brine or backwash position| C) Same as above
E1| A)  Locating board or wire damaged

B)  Control board damaged wiring of the motor with control board damaged

| A)  Check loose contact of locating board /wire

B)  Replace control board

C)  Replace MPV

E3 & E4| Control board faulty| Replace MPV

SPECIFICATIONS

WARRANTY

WARRANTY TERMS AND CONDITIONS

The goods are warranted against defects arising from faulty designs, workmanship and materials. 12 months from the date of installation or 15 months from the date of sale, whichever is earlier, subject to the following conditions.

1. The customer will notify the company, in writing, promptly of any defects noticed and give the company or its authorised agent adequate opportunity to inspect, test and remedy them for which the customer will deposit the goods, if so required by the company, with the company’s office/service centre along with the original invoice, in the city when they are sold.
2. The inspection and test reports of the company’s office/service centre will be final and binding under the warranty for determining defects, repairs/alterations required or carried out or certifying work of the goods thereafter.
3. Aquaguard Select Water Softener may require an initial setting post-installation, depending on varying water conditions and power supply. In case of any service requirement post-installation, please contact the company’s service centre.
4. The company or its authorised agent will be entitled to retain any defective part replaced under the warranty.
5. Notwithstanding anything to the contrary contained or implied by this warranty.
   • The company’s liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend to any secondary sale of goods by the customer.
   • The company’s liability under this warranty shall be limited only to defects in the goods that occur under the condition of normal operation of the goods and their proper and prescribed use. The warranty does not cover or extend to defects which are determined by the company or its authorised agents or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the goods or any part thereof by others or the use of the goods on electrical supply for which they are not designed or damage caused by lighting or other electrical disturbances or interruptions.
   • The company’s liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorised agency at the location specified in the invoice and such installation is undertaken by the company or its authorised agent or franchise.
   • Consumable items like sediment filters and regeneration media are not covered under this warranty.
   • The customer will have no claim against the company, its employees and its authorised agents or franchise under or according to this warranty in respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or accident, fire or operation, or utilisation of the goods otherwise than under the User Manual by or due to any other cause or circumstances beyond the control of the company.
   • The company’s liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice.

General
For this warranty, the following expressions shall have the following meanings respectively.

1. The “Goods” shall mean the goods described in the order form.
2. The “Customer” shall mean the original purchaser of the goods from the company.
3. The “Company” shall mean “Eureka Forbes Limited”.
4. General terms and conditions shall mean the terms and conditions agreed upon by the customer and the company printed on the order form.
5. “Invoice” shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price thereof and the name of the customer.
6. “User Manual” shall mean the instructions for installation, use and maintenance contained in the leaflet supplied by the company.

Post-warranty

1. The customer may be offered a yearly service contract at the prevailing company rates and terms.
2. In case the customer does not wish to enter the service contract, he has the option of calling the company’s service centre and having the Aquaguard Select Water Softener serviced on an actual basis i.e., by paying the labour cost and the spares needed to attend to that service/complaint call at the prevailing company rates. Such service will be rendered by the company in towns/places where the company has its service centres.
3. The company will provide free servicing of the goods brought to its service centre by the customer, provided that all expenses of transporting the goods to and from the service centre shall be borne by the customer directly.
4. If during such servicing the company must replace or repair the defective components or parts, the customer shall be required to pay the same as per the company’s prevailing price list.
5. Eureka Forbes Limited reserves the right to offer an Annual Maintenance Contract/ ensure the availability of spares only up to 7 years from the date of invoice.

Note: Add Salt: The system needs salts to regenerate its capacity. Please check the salt storage in time during usage and keep unmelted salt in the brine tank. Open the system’s slide and put an adequate amount of salt into the tank. It is recommended you add 10 kg salt in each exhausted cycle. Don’t pour/dispose of the brine solution on lawns, or septic tanks, or use it to water plants. Dispose properly in a safe place/intended disposed drain line.

CONTACT

Corporate Office:

• Now buy online at www.eurekaforbes.com
• 1860 – 266 – 1177
• B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,
• Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400 013, India.
• Whatsapp No: +91 703 988 3333
• E-Mail Us: customercare@eurekaforbes.com

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