Aquaguard Neo RO+UV+TA+MC Water Purifier User Manual

Aquaguard Neo RO+UV+TA+MC Water Purifier

WHY IS AQUAGUARD®

Only Aquaguard®

• Has the trust of over 15 million mothers*
• Is owned by over 1.62 lakh doctors
• Has to service with 5 km. range of wherever you are
• Has over 21 different technologies to address 21 different water conditions across the country
• Is certified by over 135 leading national and international laboratories
• Is sold in over 35 countries worldwide

INSTALLING YOUR AQUAGUARD® NEO

MTDS REGULATOR OPERATING PROCEDURE: (Only Applicable for RO+UV+MTDS models)
TDS modulator is located inside the product. As per the factory setting, it comes in fully closed mode. TDS level of output water can be increased by slowly loosening the spindle of the TDS modulator (anti-clockwise). Normally a slight quarter turn is enough to increase the TDS of the output water. Rotating the spindle in the clockwise direction closes the TDS modulator and reduces the level of TDS blending.
Please note that the TDS blending and its adjustment is dependent upon the level of TDS of input water and on the TDS reduction capacity of the RO membrane. TDS adjustment should be done by the authorized Eureka Forbes technician only.
Make sure that your Aquaguard® Neo is installed by a trained Eureka Forbes Service Technician only.

1. Input water must be tested for Total Dissolved Solids (TDS) and Total Hardness.
2. Install your Aquaguard® Neo in a dry ventilated place.
   • Keep it away from direct sunlight, heating devices or areas below freezing temperatures.
   • You can keep it on the kitchen counter or wall-mount it.
   • The purifier should be placed in an area that is free of ants/insects/and other pests.
3. Ensure that the input tap water temperature is in the range of 10º-40ºC.
   • Avoid installation to a hot water tap as it can damage the filters.
4. Ensure that the input water pressure for Neo RO+UV+MTDS / RO are from 0.3 kg/cm2 – 3.0 kg/cm2 and Neo UV+UF is from 0.3 kg/cm2 – 2.0 kg/cm2.If the input water pressure is more than specified, installation of a PRV (Pressure Reducing Valve) is mandatory. If the input water pressure is less than specified, installation of a booster pump is recommended.
5. Flush the filter thoroughly and independently for 3-5 minutes to remove fine particles present in the filter. This should be done before the installation of the unit.
6. After installing, run the purifier for 5-10 minutes and drain this water.

Input water quality usage limitations:

1. If the input water iron content is more than 0.3 mg/liter, use of an iron remover** is recommended as a pre-treatment.
2. If the input water turbidity is more than 5 NTU or comprises colloidal particles, the use of a special filter** is required as a pre-filter.
3. If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300 ppm (mg/L), use of a Membrane life enhancer** is recommended.
4. Do not install the water purifier if the TDS is more than that prescribed in the technical specifications.
   Available at an extra cost.

HERE’S HOW YOUR AQUAGUARD®  NEO UV+UF WORKS

PURIFICATION PROCESS AQUAGUARD® NEO UV+UF

 |  |  |
---|---|---|---
1.| i-Filter™| Multi-Layered Polypropylene Roving Wound Cartridge| Removes fine suspended particles such as dust, dirt, mud, and sand from water.
2.| Chemi-Block (with built-in Particle Trap Filter™)| Dust-Free Bacteriostatic Activated Carbon Block| Reduces excess chlorine, bad odor, color, and organic impurities. It also removes very fine turbidity-causing particles.
3.| Ultra Filter| UF Hollow Fiber| Capillary tube type membrane-based technology that imparts crystal clear clarity to drinking water in addition to making the water safe from bacteriological contamination.
4.| UV e-boiling| Germicidal UV Lamp| UV disinfects the water by eliminating waterborne disease-causing bacteria, viruses and protozoa, thereby, making it safe to drink.
5.| Mineral Charge Cartridge| Calcium & Magnesium Enriched Water| Instantly charges purified water with essential micro-nutrients like Calcium & Magnesium which enhance the taste of water & make it healthier for consumption.

LED INDICATION CHART FOR AQUAGUARD® NEO UV+UF

AQUAGUARD® NEO UV+UF TECHNICAL SPECIFICATIONS

 |  |
---|---|---
1| Model| Aquaguard® Neo UV+UF
PRODUCT SPECIFICATION
1| Dimension (W X D X H)| 320 mm x 278 mm x 476 mm
2| Net Weight| 4.5 KG (Approx.)
3| Purification Technology| UV+UF
4| Tank Capacity| 6.2 Litres (approx.)
5| Standard Filtration Supplied| i-Filter™, Chemi-Block, UF Filter, UV e-boiling, Mineral Charge Cartridge
ELECTRICAL SPECIFICATIONS
1| Power Rating| 20 Watts (Max.)
2| Power Supply| Input 230VAC, 50Hz. Output: 12V.(ON Board AC -DC)
3| UV Lamp| 11 Watts
4| UV Lamp Life| 8,000 burning hours (as per manufacturer’s spec.)
5| Operating Voltage Range| 150VAC to 250 VAC, 50 Hz
RECOMMENDED INPUT WATER PARAMETERS
1| Input Water Pressure Range**| 0.3 to 2.0 kg/cm2
2| Input Iron (Max.)| 0.3 mg/L
3| Input Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS) (max.)| Up to 200 mg/L
6| Input Water Temperature| 10°C to 40°C

Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC.
Note: The performance data presented in the table is applicable under standard laboratory conditions#. Actual performance may vary depending on the input water quality, water pressure and condition of filters. Input water quality/pressure/TDS are important determinants of recovery rate and rejection.

If the input water pressure is more than 2.0 kg/cm2, installation of a PRV (Pressure Reducing Valve) is mandatory. If the input water pressure is less than 0.3 kg/cm2, installation of a booster pump is recommended. These accessories are available at an extra cost.

Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 200 mg/L
Pressure: 1 kg/cm2, Turbidity: 1 NTU (Max.), Temperature: 25°C, Chlorine: below 0.2 mg/L,
Iron: below 0.3 mg/L, Life: 6,000 liters

HERE’S HOW YOUR AQUAGUARD® NEO RO WORKS

PURIFICATION PROCESS IN YOUR AQUAGUARD® NEO RO

 |  |  |
---|---|---|---
1.| i-Filter™| Multi-Layered Polypropylene Roving Wound Cartridge| Removes fine suspended particles such as dust, dirt, mud, and sand from water.
2.| Chemi-Block (with built-in Particle Trap Filter™)| Dust-Free Bacteriostatic Activated Carbon Block| Reduces excess chlorine, bad odor, color, and organic impurities. It also removes very fine turbidity-causing particles.
3.| Membrane

Life Enhancer***

| Special antiscalant media| Prevents scaling of dissolved salts on the surface of the membrane, thereby, enhancing the membrane life and performance.
4.| Reverse Osmosis Cartridge| Thin Film Composite (TFC) reverse osmosis membrane| Reduces TDS, hardness, pesticides, and heavy metals like arsenic, lead, and mercury. Eliminates microorganisms like bacteria, viruses, protozoa, and cysts.
5.| Mineral Charge Cartridge| Calcium & Magnesium Enriched Water| Instantly charges purified water with essential micronutrients like Calcium & Magnesium which enhance the taste of water & makes it healthier for consumption.

HERE’S HOW YOUR AQUAGUARD® RO WORKS

 |  |
---|---|---
1| Model| Aquaguard® Neo RO
PRODUCT SPECIFICATION
1| Dimension (W X D X H)| 320 mm x 278 mm x 476 mm
2| Net Weight| 6.2 KG (Approx.)
3| Purification Technology| RO
4| Tank Capacity| 6.2 Litres (approx.)
5| Standard Filtration supplied| i-Filter™, Chemi-Block, Reverse Osmosis Membrane, Mineral charge cartridge.
ELECTRICAL SPECIFICATIONS
1| Power Rating| 35 Watts (Max.)
2| Power Supply| Input 230V AC, 50Hz./Output (internal AC/DC Adaptor) 24V DC, 2.5 A
3| Operating Voltage Range| 150VAC to 250 VAC
RECOMMENDED INPUT WATER PARAMETERS
1| Input Water Pressure Range**| 0.3 to 3 kg/cm2
2| Input Iron (Max.)| 0.3 mg/L
3| Input Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS) (max.)| Up to 2,000 mg/L++
6| Input Water Temperature| 10°C to 40°C
7| Total Hardness| 600 mg/L

Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC.
Note: The performance data presented in the table are applicable under standard laboratory conditions#. Actual performance may vary depending on the input water quality, water pressure, turbidity, and condition of filters. Input water quality/pressure/TDS are important determinants of recovery rate and rejection.
If the input water pressure is more than 3.0 kg/cm2, installation of a PRV (Pressure Reducing Valve) is mandatory. If the input water pressure is less than 0.3 kg/cm2, the installation of a booster pump is recommended. If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300
ppm (mg/L), use of a Membrane life enhancer is recommended.
These accessories are available at an extra cost.

Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 1,000 mg/L with NaCl
Pressure: 1 kg/cm2, Turbidity: 1 NTU (Max.), Temperature: 25°C, Chlorine: below 0.2 mg/L, Iron: below 0.3 mg/L Life: 6,000 liters, Pressure on membrane: 75 psi, Product recovery @ 25%

LED INDICATION CHART FOR AQUAGUARD® NEO RO

Parameters

| ****

LED indication RO

| ****

Remarks

---|---|---

Power ON

| ****

Blue LED will be ON*

| | ****

Blue LED will be “ON” continuously, whenever the input power is available, other LEDs will be ON/OFF based on the conditions, refer to below chart.

Tank Filling Mode

| ****

Power

| | ****

Blue LED will be ON.

Tank Full

| | ****

Green LED will be ON.

Storage (Tank Full)

| ****

Power

| | ****

Blue LED will be ON.

Tank Full

| | ****

Green LED will be OFF.

NOTE: In case Blue LED is ON (& Green is OFF) but if there is no water in the Tank, then kindly check the input water supply and condition of Filters.

HERE’S HOW YOUR AQUAGUARD® NEO RO+UV+MTDS WORKS

LED INDICATION CHART FOR AQUAGUARD® NEO RO+UV+MTDS

AQUAGUARD® NEO RO+UV+MTDS TECHNICAL SPECIFICATIONS

 |  |
---|---|---
1| Model| Aquaguard® Neo RO+UV+MTDS
PRODUCT SPECIFICATION
1| Dimension (W X D X H)| 320 mm x 278 mm x 476 mm
2| Net Weight| 7 KG (Approx.)
3| Purification Technology| RO+UV+MTDS
4| Tank Capacity| 6.2 Litres (approx.)
5| Standard Filtration Supplied| i-Filter™, Chemi-Block, Reverse Osmosis Membrane, UV e- boiling, Mineral charge cartridge
ELECTRICAL SPECIFICATIONS
1| Power Rating| 40 Watts (Max.)
2| Power Supply| Input 230 VAC, 50Hz, and Output: 24V (Onboard AC-DC)
3| UV Lamp| 4 Watts
4| UV Lamp Life| 5,000 burning hours (as per UV lamp manufacturer spec.)
5| Operating Voltage Range| 150VAC to 250 VAC, 50 Hz
RECOMMENDED INPUT WATER PARAMETERS
1| Input Water Pressure Range**| 0.3 to 3 kg/cm2
2| Input Iron (Max.)| 0.3 mg/L
3| Input Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS) (max.)| Up to 2,000 mg/L++
6| Input Water Temperature| 10°C to 40°C
7| Total Hardness| 600 mg/L

Technical Specifications are subject to change without prior notice.
Note: SMPS is designed to operate from 150VAC to 280VAC).
Note: The performance data presented in the table are applicable under standard laboratory conditions#. Actual performance may vary depending on the input water quality, water pressure, turbidity, and condition of filters. Input water quality/pressure/TDS are important determinants of recovery rate and rejection.
If the input water pressure is more than 3.0 kg/cm2, installation of a PRV (Pressure Reducing Valve) is mandatory. If the input water pressure is less than 0.3 kg/cm2, the installation of a booster pump is recommended.

If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300 ppm (mg/L), the use of a Membrane life enhancer is recommended.
These accessories are available at an extra cost.

Warranty void if not installed as per recommendations.
#Standard Test Conditions:
Feed Water Quality: TDS Max: 1,000 mg/L with NaCl
Pressure: 1 kg/cm2, Turbidity: 1 NTU, Temperature: 25°C, Chlorine: below 0.2 mg/L,
Iron: below 0.3 mg/L, Life: 6,000 liters, Pressure on membrane: 75 psi, Product recovery @25%

CARTRIDGE LIFE

For Aquaguard® Neo RO+UV+MTDS / RO / UV+UF (Refer model-specific components)

Note: Please refer to Standard Test Conditions# for filter life. **As per manufacturer’s spec.

A QUICK CHECKLIST

2. Have you kept the purified water in the tank for too long?

3. Is it time to change the filter?

| 1. Clean the storage tank.

2. Dispose of water and clean the tank.

3. Call an authorized Eureka Forbes service technician.

Less water has been purified| 1. Is the tap water valve closed?

2. Is the tap water pressure too low?

3. Filters may be clogged or damaged?

| 1. Open the tap water valve.

2. If so, the amount of purified water will be reduced.

3. Call an authorized Eureka Forbes service technician.

Water doesn’t flow into the storage tank| 1. Is there water available in the overhead tank?

2. Is the main water supply tap closed?

3. Not sure what is wrong?

| 1. Ensure the overhead tank is filled with water.

2. Ensure the tap is open.

3. Call an authorized Eureka Forbes service technician.

Water is leaking| 1. Is water coming out of the top of the purifier?| 1. Close the tap water valve, unplug the power cord and call an authorized Eureka Forbes service technician.

CLEANING AND DISINFECTION OF WATER STORAGE TANK

Note: Storage Tank of this product must be periodically cleaned (at least once in every 30 days) by a disinfectant. Disinfection Tablets may be purchased from the Company Authorised Service Centre. Please follow the disinfection process strictly as per the instructions as provided in this User Manual.

1. Drain the tank completely.

2. Switch OFF the water purifier from the main power supply.

3. Open the top cover, and wipe the inside of the tank with a dry, clean soft cloth.

4. Keep the top cover in place.

5. Switch the power supply ON.

6. Let the storage tank get filled & then drop one disinfection tablet* into the tank.
   Caution: Keep the Disinfection Tablets out of the reach of children. Do not eat/consume the tablet.

7. Keep the top cover in place & leave the unit for 30 mins.

8. After 30 mins. open the tap & discard this and the first filling water completely.

9. Now your unit is ready to use. In case, you notice any medicinal taste/smell, discard the tank of water fully & let it refill again.

10. Please ensure that this disinfection process is carried out by the authorized installation person/service technician during the first installation and in every subsequent mandatory servicing of your product.

TIPS FOR SAFETY AND MAINTENANCE OF YOUR AQUAGUARD®

1. Read attentively and understand the purifier and its functions, before use.
2. Installation and service have to be conducted by an authorized person from Eureka Forbes Limited only.
3. In case of any damage or incorrect functioning, immediately contact an authorized service center of Eureka Forbes Limited.
4. Water from wastewater tubes is not suitable for drinking. You can use that water for gardening or cleaning floors (For applicable models only).
5. The water storage tank must be periodically (at least once in every 30 days) cleaned using a disinfectant (For applicable models only).
6. Drain the water if it hasn’t been used for over 48 hours.
7. Ensure that the flow restrictor is checked and replaced (if required), by the authorized service technician during the mandatory service or in-service call (For applicable models only).
8. Ensure that the replacement of the consumable cartridges is done by a trained Eureka Forbes technician.
9. Ensure that the filter cartridges and spares used during service/re-placement, are genuine and from Eureka Forbes Limited only.

WARRANTY TERMS & CONDITIONS

1. The Products are warranted against manufacturing defects for a period of twelve (12) months from the date of original purchase.

2.  The Customer will notify the Company in writing promptly of any defects noticed and give the Company or its authorized agent adequate opportunity to inspect test and remedy them for which the Customer will deposit the goods at its own expense if so, required by the Company with the
   Company’s Office/Service Centre along with the original invoice in the city where they are sold.

3. The Inspection and Test Report of the company’s office/service center will be final and binding under the warranty for determining defects, repairs /alterations required, or carried out or certifying work of the goods thereafter.

4. Aquaguard® may require initial setting, post-installation, depending on varying water conditions and power supply. In case of any service requirement, post-installation, please contact the company’s service center.

5. The company or its authorized agent will be entitled to retain any defective part replaced under the warranty.

6. Notwithstanding anything to the contrary contained or implied by this warranty:

   • The company’s liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend
     to any secondary sale of goods by the customer.

   • The company’s liability under this warranty shall be limited only to defects in the goods which occur under the conditions of the normal operation of the
     goods and their proper and prescribed use. The warranty does not cover or extend to defects that are determined by the company or it’s authorized agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the goods, or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightning or
     other electrical disturbances or interruptions, dismantling or re-installation at a different location.

   • The company’s liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorized agency at the location specified in the invoice and such installation is undertaken by the company or its authorized agent or franchisee.

   • Consumable items mentioned in the consumables table are subject to normal wear and tear and are not covered by this warranty. Please refer model
     specific components are given in the user manual under the table “consumable cartridges”.

   • A reverse Osmosis Membrane warranty is for a period of 1 year (or) 6,000 liters (whichever is earlier) from the date of installation, on the condition
     that the input water is as per the standard test conditions for RO variants (provided in the section “Technical specifications table”), mentioned in the
     user manual. If the RO membrane gets clogged within the warranty period, it will be cleaned/repaired/replaced free of charge as deemed fit by the
     company authorized service person/center after inspection. (At applicable for RO models only.)

   • The customer will have no claim against the company, its employees and its authorized agents or franchisees under or pursuant to this warranty in respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or accident, fire or operation or utilization of the goods otherwise than in accordance with the user manual or by due to any other cause or circum
     stances beyond the control of the company.

   • The company’s liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for
     the goods stated in the invoice.

General
For the purpose of this warranty, the following expressions shall have the following meanings respectively:

1. The ‘Goods’ shall mean the goods described in the Order Form.
2. The ‘Customer’ shall mean the original purchaser of goods from the company.
3. The ‘Company’ shall mean EUREKA FORBES LIMITED.
4. Aquaguard® means and includes Aquaguard®, Aquaguard® Select, and Sure from Aquaguard®.
5. ‘General Terms & Conditions shall mean the terms and conditions agreed upon by the customer and the company printed on the Order Form.

WARRANTY TERMS & CONDITIONS

•  ‘Invoice’ shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price thereof and the name of the customer.
•  ‘User Manual shall mean the instructions for installation, use, and maintenance provided through QR code along with Product supplied by the company.
• EFL reserves the right, in its absolute discretion, to change, alter or discontinue and alter the terms and conditions from time to time without any prior notice.
• Any disputes are subject to Mumbai Jurisdiction only.

Post-warranty

1. The customer may be offered a yearly Service Contract at the prevailing company rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has the option of calling the company’s service center to have his Aquaguard® services on an actual basis, i.e., by paying the labor cost and spares needed to attend to that service/complaint call at the prevailing company rates. Such service will be rendered by the company in towns/places where the company has its service centers.
3. If during such servicing it is necessary for the company to replace or repair defective components or parts, the customer shall be required to pay for the same as per the company’s prevailing price list.
4. Eureka Forbes Limited reserves the right to offer an annual maintenance contract/ensure availability of spares only up to 7 years from the date of
   invoice.

Conditions apply.

PHONE: 18602661177
SMS: REQ to 80822 99333
Now buy online at www.eurekaforbes.com
Facebook : wwww.facebook.com/Eurekakorbes
Twitter :www.twitter.com/burekakorbes.
Email: deepa.customercare@eurekaforbes.com

Eureka Forbes Limited: B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg, Lower Parel,
Mumbai – 400 013, India. Tel: +91 22 4882 1700, 6260 1888 Fax: +91 22 4882 1701

Environment Protection:
“Protection” has always been our motto and guiding principle. We care for the environment. We urge you to recycle the packaging material or take it to the nearest recycling facility rather than disposing of it with the rest of your waste.
Your product has been designed to work for many years, however, should you wish to upgrade or replace your old product, remember to help protect the environment by disposing of it at your local e-waste disposal center. Should you have any queries, the nearest authorized service center of Eureka Forbes will be able to guide you. Allow us to become your environment partner; together we can make the world a cleaner place.

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