ZAPTEC Home EV Charging Station User Manual
- June 6, 2024
- Zaptec
Table of Contents
ZAPTEC Home EV Charging Station
Congratulations on your ZAPTEC HOME purchase!
A unique Norwegian smart charging station for home charging.
ZAPTEC HOME allows you to charge your vehicle in a safe, simple and efficient
manner. The charging station makes use of the available charging power across
up to three charging stations in addition to the home.
You can use your charging station with the RFID tag/charging card or via the
ZAPTEC app to approve users in the installation. This provides you with an
overview of your charging history via our cloud service ZAPTEC Portal,
portal.zaptec.com
ZAPTEC HOME is a charging station that regularly receives software updates
from our cloud service, ensuring that your charging station is up to date at
all times.
Safety instructions
WARNING!
It is important to read the following safety instructions before using or
performing maintenance work on this product. Failure to comply with the
instructions and procedures will render the warranties void and Zapotec
Charger AS will be exempted from all claims for damages.
- Read these instructions thoroughly and examine the equipment to familiarise yourself with the product prior to use.
- This equipment must be installed, repaired, and maintained by qualified personnel only (NEK400).
- Any applicable local, regional and national regulations must be respected during the installation, repair, and maintenance of this equipment.
- Do not use any damaged products. Please refer to the section on Support and Repairs for information.
- Do not use extension leads with the charging cable.
- Do not touch the connectors or insert foreign bodies into them.
- Measuring pins, wires or other items must not be inserted into the quick coupling on the back panel. Voltage testing must be performed directly against the coupling screws or using a female coupling.
ZAPTEC Home 4G
ZAPTEC Home is supplied with 4G connectivity from Telenor. This means that the
charging station is always online. The eSIM is activated automatically and
will be automatically deactivated if WiFi is activated.
ZAPTEC Portal
Log in to the ZAPTEC Portal cloud solution to find more smart functions for
your ZAPTEC HOME charging station, for example charging consumption reports,
user registration, tags/charging cards.
Log in here: portal.zaptec.com
ZAPTEC App
You will have access to the ZAPTEC app for your charging station. Download the
app from the App Store or Google Play and log in.
Cable type
The charging cable must be equipped with a Type 2 plug at one end to connect
to the ZAPTEC HOME charging connector, the other connector should fit your
vehicle specifications. Vehicle adapters may be used.
We recommend ensuring that the charging cable you use is in accordance with the vehicle charging capacity. This ensures that the maximum charging speed can be utilised.
ZAPTEC HOME
Charging station status indicators
The charging station status is shown in the status indicator (Z), using the following different colors:
How to start charging
- Check that the status indicator (Z) light is white.
- Remove the protective cover to access the power outlet.
- Insert the charging connector into the power outlet on the charging station.
- Insert the charging connector in your vehicle.
- The status indicator will flash blue when charging has started.
The charging current may vary depending on the capacity of the installation and the number of i active charging stations.
How to start authenticated charging
Authenticated charging requires you to have a registered user in ZAPTEC Portal
and your user
to have been assigned access (in ZAPTEC Portal) for the charging
station/installation by the installation owner. RFID tag/charging card linked
to your user.
Please see the section on Connecting an RFID tag/charging card to your user
for set-up instructions. The recommended authentication method is RFID
tag/charging card.
Start authenticated charging using an RFID tag/charging card:
- Follow steps 1-4 of How to start charging.
- The status indicator (Z) will flash yellow to indicate that it is waiting for authentication.
- Place your RFID tag/charging card against the RFID zone, see the illustration in the ZAPTEC HOME section.
- The status indicator will flash green when the authentication has been approved.
- The status indicator will flash blue when charging has started.
Status indicator flashing red, please see section on Troubleshooting.
How to end charging
- To cancel the charging process: Stop the charging as recommended in the vehicle user manual.
- Disconnect the charging connector from the vehicle.
- Disconnect the charging connector from the charging station.
- Replace the protective cover on the charging plug to limit exposure to dust and rain.
Connecting an RFID tag/charging card to your user
The charging station supports the most common RFID tags/charging cards (Mifare
Classic). If there is a visually readable code, this can be entered in ZAPTEC
Portal, otherwise, you scan the RFID tag/charging card using the charging
station as described below.
- Download the ZAPTEC app from the App Store/Google Play.
- Register as a user and log in to the ZAPTEC app.
- Go to My Account, My Charging Cards, and Add New Charging Card. Follow the instructions in the app.
Watch the YouTube video for instructions: zaptec.com/youtube
Adding users to the installation
The owner of the installation can add users by visiting “access”. Here you can
add, invite and remove users. The above functionality requires authentication
(user control) to be activated for the
installation.
Monitoring the charging station (ZAPTEC Portal)
You can log in to ZAPTEC Portal portal.zaptec.com to see all your charging
stations as well as any charging stations you are registered to use. The owner
of an installation can monitor all users and see a live overview of the
charging station status.
Turning eco-mode on/off
If you want to temporarily turn the eco mode on or off for a charging station
(e.g. you want charging to start as soon as possible) then you can do this via
the dashboard in the app. When there is an active charging session in the
charging station for which eco mode is available, an on/off button for eco
mode will be available in the dashboard.
You have to log in to ZAPTEC Portal to change the default settings for eco
mode.
Lock the charging cable to the charging station
The charging cable can be permanently locked to the charging station. This can
be activated via ZAPTEC app.
- Open the ZAPTEC app (available for download from App Store/Google Play).
- Click on the “+” tab and click “configure ZAPTEC devices”
- Select from list of available charging stations.
- The setting to permanently lock the cable can be changed under “Lock cable”.
Adjusting status indicator (Z) brightness
- Open the ZAPTEC app.
- Click on the “+” tab and click “configure ZAPTEC devices”.
- Select from list of available charging stations.
- The brightness can be adjusted by sliding the button under “Status indicator brightness”.
Reading error codes
- Open the ZAPTEC app.
- Click on the “+” tab. Configure ZAPTEC devices, followed by Configure via Bluetooth.
- Select the charging station you want to read the error code from.
- When the app has connected to the charging station, a red field will be displayed if there are any active error codes associated with the charger. Click on this field to display details about the active error codes.
Troubleshooting
Warnings/error messages with details are also shown in the ZAPTEC Portal/ZAPTEC app. Please refer to the section on Troubleshooting.
No light: The charging station is now receiving power from the installation.
White/blue light:
- Check that the charging cable has been fully inserted into the power outlet on the charging station.
- Check that the vehicle has been configured to start charging immediately.
Yellow flashing light:
- Charging station waiting for authentication – User profile with access has not authenticated with the charging station. Check that the correct RFID tag/charging card is being used with the charging station.
- Waiting for cloud service – the charging station is waiting for the cloud service. Please ensure that the charging cable is connected to the charging station and the vehicle, then authenticate the user with the charging station if the installation/charging station has been activated with authentication. Charging will start immediately when the charging station receives the start command from ZAPTEC Portal.
Vehicle added to queue – the charging station is waiting for charging power to be available from the installation. Connect the charging cable to the charging station and the electric vehicle, then authenticate the user with the charging station if the installation/charging station has been activated with authentication. Charging will start automatically when charging power is available.
Red light:
- Disconnect the charging cable. Reconnect the charging cable if the status indicator light turns white. If charging does not start and the light turns red again, this could indicate a potential fault in the charging cable or vehicle.
Red flashing light:
- Disconnect the charging cable. Reconnect the charging cable if the status indicator light turns white. If charging does not start and the light turns red again, this could indicate a potential fault in the charging cable or vehicle.
- Check that your user profile has been assigned access to this installation by the owner in ZAPTEC Portal.
- A flashing red light every 30 seconds means that it is not activated in ZAPTEC Portal. Contact your electrician/installer.
- If this does not work, make a note of the serial number of the charging station and contact your dealer/installer for assistance. The serial number location is shown in the illustration.
Storage and maintenance
The product must be stored in a dry room with stable temperatures. The
protective cover should always be on if the product is not in use.
The following periodic maintenance is recommended:
- Wipe down the charging station using a damp cloth.
- Check that the charging connector is free of foreign bodies.
Check that the charging station does not have any external physical damage.
For all publicly available installations, an annual periodic verification performed by qualified personnel is required in accordance with Norwegian legislation and regulations (Cf. NEK400).
Warranty
We guarantee that the device is free from material defects and that it complies with consumer protection legislation and regulations in the country where the product has been purchased. Further information about the rights granted by consumer protection legislation can be found at zaptec. com/privacy.
Support and repairs
In the event that a problem is detected, please refer to the section on
Troubleshooting before contacting your dealer/installer. Contact your dealer
if you need any accessories for your ZAPTEC HOME (cable hanger, charging
cable, etc.).
Technical specifications
APTECH HOME is an alternating current charging station for wall or column
installation in accordance with IEC 61851-1, EVSE mode 3.
Dimensions and weight
H: 392 mm. W: 258 mm, D: 112 mm Weight: approximately 5 kg (including back
panel)
Installation network
TN, IT and TT
Installation circuit
Max. 40 A series-connected fuse in the charging station installation circuit.
Max. 3 x ZAPTEC HOME connected in one installation.
Transition box/fuse box
The charging point must be protected against overvoltage in accordance with
NEK-400
Junction box
Cable cross-section 2.5-10 mm²
Cable diameter 10-20 mm²
Installation network, Voltages
230VAC ±10% 400VAC ±10%
*Max. power and charging output 7.36kW at 32A/1-phase*
22kW at 32A/3-phase (applicable to TN networks only)
- output is controlled by how many devices are charging and may depend on the internal temperature of the charging station.
Charging connector
EC 62196-2 Type 2 Female, silver-plated for durability
Earth fault protection
Built-in RCD type B
Calibration and self-testing are performed before the start of each charging
cycle. The earth fault protection is automatically reset when the charging
cable is disconnected.
Integrated power meter
Integrated in the charging station with an accuracy of +/- 1% for power and
voltage. This allows the user to monitor and verify the actual power
consumption.
Theft protection
The front cover can only be opened using specialist tools. The charging cable
can be permanently locked to the charging station.
Phase distribution
Depending on installation and vehicle type the charging station can switch
between 1-phase and 3-phase charging station mode. If two or three charging
stations are used, the phase usage will be coordinated in an optimal manner.
Avoid uneven load – When the charging station operates in 1-phase mode, it can
dynamically select which of the three phases to use for charging. The charging
station can also be programmed to use a specific phase if required.
Load distribution
The available power in the installation is automatically distributed between
up to three charging stations and the home (APM).
Communication interface and cloud connectivity/network
4G LTE-M1 (subscription required)
Wi-Fi 2.4 GHz, IEEE 802.11 b/g/n (channels 1-11)
Identification and configuration via app and charging tag
Bluetooth Low Energy (BLE 4.1)
RFID/NFC reader
Standards and approvals
CE conformity in accordance with the Radio Equipment Directive 2014/53/EU and
ROHS Directive 2011/65/EU. Conforms with IEC 61851-1 and IEC 61851-22
Temperature range
-30°C to +50°C
Degree of protection
IP54, indoor and outdoor use IK10 shock
Technical specifications
- protection
- UL94 5VB fire class
- UV resistant
Electrical protection
Protection class II (4kV AC and 6kV impulse, isolation) Overvoltage category
III (4kV) The power inlet/main inlet/panel should be equipped with overvoltage
protection in accordance with NEK