Zaptec Go EV Charging Installation Guide

Zaptec Go EV Charging

Product Information

Product Name: Zaptec Go
Description: Zaptec Go is a smart and compact charger for electric vehicles. It is built on Norwegian green technology, making it both efficient and environmentally friendly. The charger is designed to be simple to use and install, while also being safe and reliable.

Product Usage Instructions

1. Before using or maintaining the product, it is important to read and understand the safety instructions provided in the user manual.
2. Ensure that the equipment is installed, repaired, and maintained  by qualified personnel only. Repairs should be carried out by Zaptec or a pre-approved workshop.
3. Follow all applicable local, regional, and national laws and regulations when installing, repairing, and maintaining the product.
4. Do not install or use a damaged product. Refer to the support and repairs section of the manual for more information.
5. Use only approved cabling for the installation.
6. Avoid inserting foreign objects into the Type 2 socket
7. Do not use high-pressure washers to clean the charger station.
8. Use only the specified cables and connectors approved by the vehicle manufacturer or charger producer.
9. Read the guarantee provided at zaptec.com/guarantee or contact Zaptec support for a copy.
10. To install Zaptec Go
    • Remove the front cover.
    • Mount the charging station, ensuring it is straight and at the appropriate height.
    • Connect the power cable, choosing one of the three entry options provided.
    • Secure the cable using the cable clamp and screws, and make the installation water resistant with the cable seals.
    • Make the electrical connection by connecting all wires and pressing down all levers firmly. Replace the terminal cover and turn on the circuit breaker.
    • Configure the charging station by installing the Zaptec App from the App Store (iOS) or Google Play Store (Android) and ensuring Bluetooth is switched on. 11. For additional information and support, refer to the user manual and installation manual provided with the product. Please note that the above instructions are a summarized version. For complete and accurate instructions, refer to the user manual and installation manual provided with the product.

Zaptec Go works with any car

No matter what you drive or where you’re going, Zaptec Go is the surest way to power your journey. Built on leading edge Norwegian green tech, we’ve created a charger, that’s as smart on the inside as it is simple on the outside.

Important information

Before using or maintaining this product, it is important to read the following safety instructions. Failure to follow and apply all the instructions and procedures covered in this quick guide will invalidate the guarantee and cause Zaptec Charger AS and direct partners to waive all liability and claims for compensation.

WARNING!

• Read through the instructions carefully and familiarize yourself with the equipment before you start using it.

• This equipment must only be installed, repaired, and maintained by qualified personnel. Repairs must be carried out by Zaptec or a pre-approved workshop.

• All applicable local, regional, and national laws and regulations must be followed when installing, repairing, and maintaining the product.

• Do not install or use a product which is damaged in any way. See the information in the chapter on Support and Repairs.

• Only use approved cabling for the installation.

• Do not insert foreign objects into the Type 2 socket.

• Do not use high-pressure washers to clean the charger station.
  Follow the instructions in the chapter Storage and Maintenance.

• Avoid installing the charger in a location which is exposed to direct sunlight.

• Adapters are permissible – A conversion adapter from the charger outlet must only be used if specified and approved by the vehicle manufacturer or charger producer

• Read the guarantee at zaptec.com/guarantee or contact Zaptec support

• d request a copy.

Installing Zaptec Go

Scan here for the installation video

Included in the box

1. Remove the front cover

2. Mount the charging station
   Using the built-in spirit level, make sure it’s straight and at the appropriate height.

3. Connect the power cable
   Choose between three entry options (top, back and bottom). Punch out the hole.
   Carefully pull the terminal cover downwards to remove it. Do not pull it towards you. The cover is much easier to remove if you gently press on the retaining tab (through the hole by the configuration switch) while pulling downwards. The Zaptec Go needs an upstream circuit breaker and dual pole RCD Type A

4. Secure cable
   Prevent the cable from being dislocated by using the cable clamp and screws (max torque 3 Nm). Use the cable seals to make the installation water resistant.

5. Electrical connection
   Electrical wire dimensions
   Connect all wires and firmly press down all levers as illustrated. When the wires are safely attached, replace the terminal cover and turn on the circuit breaker.
   Ferrules are optional.

6. Configure charging station
   Before you begin, install the Zaptec App from the App Store (iOS) or Google Play Store (Android) and make sure the Bluetooth on your phone is switched on. When the Zaptec Go charger is switched on, the status indicator will be orange. This means it is ready to be configured.

To configure the Zaptec Go with a Zaptec account

1. Open the Zaptec app and log in with your Zaptec account
2. From the Home, tap the symbol
3. Select the “Install product” button
4. Scan the QR code located inside the charger
5. Set the installation details (circuit breaker size, maximum current and country)
6. If the settings are set correctly, tap Finish

To configure the Zaptec Go without a Zaptec account

1. Open the Zaptec App
2. Tap “Install a charging station”
3. Scan the QR code that is located inside the charger
4. Set the installation details (circuit breaker size, maximum current and country)
5.  If the settings are set correctly, tap Finish

Switch configurations:

1. 6 Amps
2. 10 Amps
3. 13 Amps
4. 16 Amps
5. 20 Amps
6. 25 Amps
7.  32 Amps
8. Not in use
9. Not in use
10. Unconfigured or configured with App

To configure with the switch
Zaptec recommends that you use the Zaptec App to configure the charger whenever possible. However, you can configure the charger without using the app by using the switch. Note that configuring this way will limit the functionality of the charger:

• Circuit breaker value and available power for charging is set to the same value set by the switch

Confirm status indicator

Configuration is complete when the circular light (status indicator) changes from green to white. ****

Mount the front cover

That’s it!
If you have followed all the steps so far, then the Zaptec Go should be configured and online. Make sure you hand over the User Manual to the owner of the charger. Remind the owner that they should create a Zaptec App account to activate and connect to the Zaptec Go charger.

Install multiple chargers

Status light indicator

Support and repairs

If you discover an issue, please read the Troubleshooting section before contacting Zaptec Support, or visit zaptec.com/support.

Troubleshooting

The charging station is not online (4G LTE-M)

• Inadequate network coverage.
• 4G not activated on the charging station.
• 4G base station not supporting LTE -M.

Unable to connect to Wi-Fi

Check that the SSID (network name) and the password for the Wi-Fi are correct. If the network is not visible, you must check that the Wi-Fi access point uses 2.4 GHz (5 GHz is not supported), and that it uses channels between 1 and 11.
If the SSID is hidden, you must enter the SSID and password manually using “Other” in the network list.

Charging does not start

• If the status indicator is yellow, this is because it is waiting for authorization. Check if authorization is enabled.
• If it is green, then check that the charger is scheduled to charge* and has the correct current allocated in the Zaptec portal**.

*In accordance with UK Smart Charging legislation, the charger is supplied pre-configured with a schedule that prevents charging between 8am and 11am and 4pm and 10pm on weekdays. During these times, charging will be paused. The schedule can be disabled or amended by using Configure product in the Zaptec App.
**Zaptec Portal is the brains behind our smart charging infrastructure. It continuously monitors, balances, and optimizes the load between the various charging stations.

The charging is slow

The limitation on the charging effect will be governed by the weakest of the following factors: main power grid, the circuit breaker, charging cable, On- Board Charger (OBC), Eco Mode (in selected countries).

• Check the standalone current setting is set to the correct value by repeating the «Install Zaptec Go in the Zaptec App»
• Check the installation and charger power management settings in the Zaptec Portal. Read more on zendesk.zaptec.com

Storage and Maintenance

The product must be kept in a dry room with a stable temperature. The following periodic maintenance is recommended:

•  Wipe down the charging station with a damp cloth.
• Check that the charging connector is free of all foreign materials.
• Check that the charging station has no external, physical damage. In the case of publicly accessible installations, an annual inspection

must be carried out by qualified personnel in accordance with Norwegian legislation and regulations.
In the case of publicly accessible installations, an annual inspection must be carried out by qualified personnel in accordance with local legislation and regulations.

Technical specifications

General

PARAMETER

|

TEST CONDITION

|

MIN

|

TYP

|

MAX

|

UNIT

Rated voltage (Un)

| Phase-Neutral| 207| 230| 253|

V

Phase-Phase| 360| 400| 440
Rated current (In)|  |  | 32|  | A
Rated frequency|  |  | 50|  | Hz
Standby power consumption|  |  | 2|  | W
Ambient operating temperature|  | -30|  | 40| oC
Maximum charging power| TN 1 phase @ 32 A|  | 7.4|  | kW
Protection class|  |  | I|  |
Overvoltage category|  |  | III|  |

Connectivity

PROTOCOL

|

SUPPORTED STANDARDS

4G| LTE Cat M1
Wi-Fi| 802.11b/g/n (2.4 GHz)
Bluetooth| Bluetooth v4.2 (BR/EDR/BLE)

RFID

| ISO/IEC 14443 A (Type A, 13.56 MHz)
ISO/IEC 15693 Type A (Mifare Classic, 13.56 MHz)
OCPP| 1.6J Core (cloud to cloud)

Integrated energy meter

PARAMETER

|

TEST CONDITION

|

MIN

|

TYP

|

MAX

|

UNIT

Accuracy| Line voltage, current, and power factor|  | +/-3|  | %
Integrated RDC- DD

PARAMETER

|

SYMBOL

|

MIN

|

TYP

|

MAX

|

UNIT

Residual DC operating current| IΔdc|  | 0.006|  | A
Operating characteristics|  | RDC-DD according to IEC 62955|
Making and breaking capacity| Im|  |  | 500| A
Residual making and breaking capacity| IΔm|  |  | 500| A
Rated conditional short- circuit current| Inc|  |  | 3| kA
Rated conditional residual short-circuit current| IΔc|  |  | 3| kA
Upstream circuit breaker and RCD

PARAMETER

|

SYMBOL

|

MIN

|

TYP

|

MAX

|

UNIT

Residual operating current| IΔn|  | 0.03|  | A
Rated current| In|  |  | 40| A
Operating characteristics|  | Curve C with RCD Type A according to IEC/EN 61008-1 / 61009-1|

Integrated open PEN fault detection

PARAMETER

|

SYMBOL

|

MIN

|

TYP

|

MAX

|

UNIT

Operating charac- teristics|  | According to BS 7671:2018 Amendment 1:2020

clause 722.411.4.1 (iv)

|
Operating voltage| Phase- neutral| 207|  | 253| V

Zaptec Charger AS

• Professor Olav Hanssens vei 7A 4021 Stavanger Norway
• Made in Norway
• http://zaptec.com
• Zaptec Charger AS collects data from the product via the network.
  More information on our privacy guidelines can be found at zaptec.com/privacy.

References

• Smarte elbilladere for hjemmelading, borettslag og sameier - Zaptec AS
• Personvernerklæring - Zaptec
• Support - Zaptec

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