IMOU IPC-AX2E-A Consumer Camera User Guide
- June 5, 2024
- imou
Table of Contents
Quick Start Guide
Welcome
Thank you for choosing You. We are devoted to providing you with easy smart
home products. If you have problems using the product, please contact our
service team before returning your product.
Our service mail:
service.global@imoulife.com.
Detailed installation instructions & videos and frequently asked questions can
be found at: imoulife.com/support/help or
scan this QR code to help page. 
http://www.imoulife.com/web/support/help
Package Content
Camera Introduction
Note: Press and hold the reset button for 10 s to reset the camera.
The description of the LED indicator is included in the following table.
| LED Status| Device Status
---|---|---
Off| Powered off/LED turned off. Rebooting after reset
Red light on| Booting Device malfunction
Greenlight flashing| Waiting for network
Greenlight on| Operating properly
Red light flashing| Network connection failed
| Green and red light flashing alternately| Firmware updating
To ensure the best possible wireless performance, please make sure that there
are no obstacles and electromagnetic interference between the camera and
router. 
Troubleshooting
| Problem | Solution |
|---|---|
| Cannot configure the camera |
- Make sure that your smartphone and the camera are within range of your Wi-Fi router.
- Make sure that the LED indicator on the camera is flashing green.
How to find the camera WI-Fi password| It is the safety code on the device
label.
No picture or device is offline|
- Make sure that the LED indicator on the camera is flashing green. See the ‘LED Status” section for details if otherwise.
- Make sure that the camera is properly connected to power using the included USB power adapter.
- Reposition the camera, router, or both to improve signal strength.
The picture is not clear|
- Check the camera lens for dirt, dust, and spider webs. Clean the lens with a soft, clean cloth.
- Remove the vinyl cover on the camera lens.
No audio|
- Make sure that the audio function on the camera is turned on.
- Make sure that audio is turned up on the viewing device.
Human detection does not work| Make sure that you have enabled Human Detection
in the Device Settings interface of the Imou Life App.
Camera stuck downwards| Check the Privacy Mode setting on Yimou Life App.
Fai to scan QR code|
- Clean the camera lens of your smartphone.
- Make sure that there is enough fight on the QR code.
- Do not hold the QR code too close to the camera.