PORT S31A Smart Door Lock User Manual

S31A Smart Door Lock

Smart Lock User Manual
Model: S31A

Table of Contents
4 In the Box 6 Product Specifications 8 Features 9 Preparing the Lock 10 Installation Instructions 13 Programming Your Lock 15 Setting Your Passcode 18 Adding IC Card 20 Lock Records 21 Remote WiFi Management 22 Manual Key 23 Troubleshooting
3

In the Box

1.) Front Panel (1)

2.) Back Panel (1)

3.) Mortise Lock (1)

4.) IC Card (1)

5.) Manual Key (2)

6.) Waterproof Rubber Gasket (2)

7.) U-Clip (1) 8.) Strike (1)

9.) Dust Box (1)
4

10.) Spindle for Door Thickness 35mm-55mm (1 3/8”-2 1/8”) (1)

11.) Spindle for Door Thickness 50mm-75mm (2 3/8”- 3”) (1)

12.) Screw Casing: 35x8mm (2)

13.) Sliding Screws: 16x5mm (2)

14.) Mortise Screws: 10x5mm (For Aluminum Door) (4)

15.) Mortise Screws: 25x4mm (For Wooden Door) (4)

16.) M5x30mm for door thickness 35mm-55mm (1 3/8”-2 1/8”) for upper (1)

17.) M5x50mm for door thickness 35mm-55mm (1 3/8”-2 1/16”) for lower, door thickness 45-75mm (1 3/4”-3”) (for lower) (1)

18.) M5x70mm for door thickness 45mm-75mm (1 3/4”-3”) (for lower) (1)
5

19.) Gateway (optional) (1)

Product Specifications

Model Materials Front Panel Lock Size Back Panel Lock Size Lock Weight Unlocking Methods
Finish
Door Types
Working Voltage Door Thickness to Fit
Data Capacity Working Temperature
Working Humidity Low Wattage Alarm

S31
304 Stainless Steel & Zinc Alloy 280x38x25mm (11×1 1/2×1”) 280x38x25mm (11×1 1/2×1”)
2.5KG (5.5 lbs) Bluetooth
Fingerprint (S31B) Password Card Manual Key
WiFi Remote Satin Stainless Steel
Satin Black Golden Gray
Metal & Wood Sliding Door Metal & Wood Swing Door
6V/4x AAA Batteries 1 3/8”-3”
Passcode: 150 sets IC Card: 200 sets
-22°F – 140°F
20%-90%
Less than 4.5V

6

1. Trim Details
2. Mortise Lock Options
*For narrow style metal frame backset available for 28mm, 30mm and 35mm. Minimum style required 46mm for 28mm & 35mm
7

Features
Lock/Unlock
· Unlock using Passcode, Bluetooth app (iOS and Android), IC Card, remotely using Wi-Fi and manual key
· Bluetooth keys based on duration can be generated and shared with guests. The mobile app can generate user passcodes, with validity duration from One- Time, Permanent, or a Duration based on Date-Time. Included in admin rights (limited)
· Manual key can be used to lock and unlock the door · Auto locking time setting option: After successfully unlocking, the
Port Smart Lock will re-lock after a period of time (between 5 to 120 seconds). The owner sets this function · Voice guided lock/unlock command
Security
· Smart Freeze: After entering the passcode wrong 5 times the entry lock will freeze for 30 seconds
· Activity Logs: Up to 500 operational records saving in the lock · Anti-Theft Passcode: Decoy digits can be ADDED to passcode when
entered to prevent passcode from being exposed to the person standing next to the user · Tamper Alarm: The lock will sound if intruders try to pry the lock from the door
Other Features
· 304 Stainless Steel lever and panel · 304 Stainless Steel and Zinc lock body · Easy switch from Passage mode and locking · Emergency Power Supply through USB (can use a smartphone
charger and plug into wall outlet). USB cable supplied but not battery pack · Unlimited e-Key generation capabilities · Only the owner can authorize administrators · Authorized administrator cannot authorize others
**Additional features can be found during the programming process
8

Preparing the Lock
Adjust the levers to match the swing hand of the door Exterior Panel

1. Turn the handle on the front panel.
Loosen the inner hexagon screw of the handle counterclockwise
Interior Panel

2. Remove the handle

3. After adjusting the direction of the handle, insert it into the handle seat and re-lock the hexagon screw of the handle to complete the turning

1. Turn the handle on the back panel.

2. Remove the handle

Loosen the inner hexagon screw of the handle counterclockwise
9

3. After adjusting the direction of the handle, insert it into the handle seat and re-lock the hexagon screw of the handle to complete the turning

Installation Instructions
Install Mortise 1. Use the template enclosed to cut holes for the door. It is important to follow the template 2. Install the mortise lock (Part #3) using the 25x4mm (Parts #15) for wood doors and 10x5mm (Parts #14) for aluminium doors 3. Set the front and back panel (Parts #1 & 2) on the door
Install Spindle 1. Insert the spindle (Part #10 or 11) into the hole and turn the front end to set the spindle *If the handle faces the left, turn the triangle point to the left. If the handle faces the right, turn the triangle point to the right
10

Installing Sliding Screw Casing 1. Install the 35x8mm screw casing (Parts #12) *The screw casing location is adjustable and can be fixed anywhere between 55mm to 100mm from the spindle 2. Depending on the location of where the hole was drilled set the screw casing, then tighten
Connecting Interior & Exterior Panel and Wires
1. Set the front and back panel (Part #1 & 2) along with the rubber gaskets (Part #6) on the door 2. Connect the wires from the interior panel to the exterior panel (just plug and click) 3. Connect the front & back panel using the screw
11

Installing the Batteries 1. Install (4) new AAA batteries into the battery chamber 2. Put the battery cover back
12

Programming Your Lock
1.) Search for TTLock in the App Store or Google Play to download

Login

Register

Phone number/Email Password
Login
Forgot Password?

Register

Phone

Email

Country/Region American Samoa+1684 Enter your Phone number
Password between 6-20 characters Confirm Password

Verification Code

Get Code

Register

Login

Register

18520265893

X

………

Login
Forgot Password?

13

2. Register a new account with your email address or login with an existing account (skip this step if you have an existing account) · The verification code will be sent to the user’s mobile phone or email.
Registration will be successful after verification 3. Touch the lock screen to light, click “+Add Lock” on the app (TTLock supports multiple types of lock devices, 4. The lock nearby will appear on the phone screen, click “+” 5. Rename the lock if you wish (EX: front door, back door, office, etc.) 6. Wait for “lock added” confirmation (Often times it will be a soft sound once confirmation is received.)

TTLock

Choose Lock Type

All Locks
Scan all types of locks

• Press to Add Lock
  The phone must be within 6 feet of the Smart Lock during the Pairing process

Door Lock
Safe Lock
Parking Lock Remote Control

Padlock
Lock Cylinder
Bicycle Lock

Nearby Locks

BL01_63230b

S202C_f4324e

Add Lock
Lock Name S31A

OK

14

Bluetooth Management

Make sure there is no problem with Bluetooth communication. After connecting

the phone to the door lock, click ”

” to unlock. (The phone needs to be

within 16 feet of the door to unlock. The door will always remain locked until or

unless it is changed to passage mode-see setting).

On the app a voice command will sound “unlock”, and if there is any communcation problem with bluetooth, voice command will sound “operation failed”. Then close the app and start over.

Setting Your Passcode

Passcodes can be used to unlock the door. Create a passcode by clicking “Generate Passcode” on the app. The system will create a generic passcode and it can be changed to your favorite code after using the generic code once. To change the passcode click “Passcode” and type in your desired code; and click ok. Passcodes can be generated for: permanent, limited time, single use and custom schedule.

TTLock S31A
Touch to Unlock. Long Press to Lock

Generate Passcode
anent Timed One-Time Erase Custom Recurri

Permanent Start Time End Time

2020-03-06 09:00 2020-03-06 09:00

Name

Enter a name for this passcode

You can Configure the Customized Passcode via Bluetooth or Remotely via a Gateway

Set Passcode

Generate Passcode

anent Timed One-Time Erase Custom Re

Permanent 4-9 Digits in length

Nam

1

You can ConfiCgaunrecetlhe CustomiOzeKd Passcode via Bluetooth or Remotely via a Gateway

Set Passcode

% -1 +4 x7

23
5 6,
8 9@
0

Generate Passcode
anent Timed One-Time Erase Custom Recurruring

*Owners can share the Passcode with other users via WeChat, SMS, Email, Messenger and WhatsApp

Succeeded. The passcode is
25097
Complete
Share

15

TTLock S31A
Touch to Unlock. Long Press to Lock

Passcode Types

Passcode Type
Permanent Time-Limited
Single Use Custom Schedule

Description Type
General use passcode Passcode with set time frame Single-use short term password Set your own passcode and time frame

Passcode Management

All generated passwords can be viewed and managed in the password management module. This includes a password change, password deletion, password reset and password unlock record.

Unlock with Passcode
In order to open the door using the passcode enter the code & “#” 1. You will hear a voice command “unlock” and then the door will open 2. If the wrong passcode is entered, you will hear “operation failed” and re-enter 3. You can enter a decoy code along with the actual code followed by “#”

Sending E Keys

1. Click on the ”

” as shown in the figure below; you can send the eKey

to other users of TTLock to authorize the unlock (the receiver must download the app and set up an account) 2) Select e-Key format (timed, permanent, one- time, recurring) 3) Enter the recipient’s account of TTLock, then set the name and effective time of the eKey. (The admin can choose to allow remote unlocking or disallowing, authorized administrator or not, as shown below) 4) Then click “Send”. (The recipient’s account has Bluetooth unlock permission. Only the administrator can authorize ordinary key). 5) After the authorization is successful, the authorized key is the same as the administrator’s interface.

16

*The owner can send keys, passwords, etc. to others; however the authorized administrator can not authorize others. Only the main administrator.

TTLock S31A
Touch to Unlock. Long Press to Lock

Send eKey
Timed Permanent One-Time Recurring Recipient Enter Recipient’s Account Name Please enter a name for this eKey Allow Remote Unlocking Authorized Admin
Send

TTLock
Door Name
Touch to Unlock, Long Press to Lock

Authorized Admin

• Create Admin
  Admin List

The owner can authorize admin status to other users

Managing E Keys

1. Click ”

” to manage the eKeys you send. the key management here

refers to the Bluetooth key management

17

2. After the administrator has successfully added the lock, the administrator
   will have the highest rights of the lock. The administrator can do the
   following: · They can send keys to other people, specify the time limit, and select
   time-limited, permanent, or single-time Bluetooth key permissions · Add management of expiring keys (reminders of expired keys) · The administrator can manage all keys issued by them including:

• Deleting the keys Resetting the keys Sending the keys * Adjusting the validity period of the keys
  Lock users about to expire (Yellow shows the number of days re-
  maining) Expiration Reminders are shown in red

Adding IC Cards
The S31A supports opening doors through various IC cards. Before an IC Card is used to open the door, it needs to be added first. The adding process needs to be performed by the app. The validity period of the IC can be set, it can be permanent, or it can be limited in time. After setting, you can also modify it.

a) Add Card

TTLock

.

IC Cards

. .

Clear IC Cards Add IC Card Upload IC Cards

Touch to unlock. Long press to lock

No Data

18

Add IC Card

Name Permanent Start Time End Time

A
2020-03-06 10:18 2020-03-06 10:19

Next

Add IC Card
Connecting with lock. Please wait…

b) Add card remotely (You must add gateway first!)

TTLock
Touch to Unlock. Long Press to Lock.

IC CardCslear IC Cards
Add IC Card Add card remotely Upload IC Cards

Add card remotely

Name Permanent Start Time End Time

Please enter a name
2020.01.06 11:26 2020.01.06 11:26

Next

19

Add card remotely
Please place the Card near your phone
Card

Add card remotely
Please place the Card near your phone
Card

Card Number
Next

Card Number:1777986718
Next

Lock Records
Click ” ” as shown below. With “Lock Records” you can view: eKeys, save
passcodes and unlock history.

TTLock H11

.

eKeys

. .

Li

Pending…

2020.03.06 11:14-2021.03.06 11:14

.

Passcodes

. .

………

444335

Invalid

2020.01.14 15:00- 2020.01.14 16:00 Timed

………

23175003
2020.01.14 15:00 One-Time

………

1
2020.01.14 10:54 Permanent Custom

Invalid

Touch to Unlock. Long Press to Lock

20

Records Refresh Records
Search
2019-07-12 18050066613 11:28:56 unlock with app success
Remote Wifi Management
Adding a Gateway
21

TTLock is directly connected via Bluetooth and is not connected to the network itself, which is why it is not vulnerable to network attacks. The gateway is an accessory of the smart lock, it is th bridge connecting the smart lock and the home wifi nework. Through the gateway, users can remotely view and calibrate the lock clock, read the unlocking records of passwords in a timely manner and remotely delete and modify passwords.

After confirming that your phone and door lock are connected to the gateway

click ”

” to unlock. You can unlock it anywhere you have a network.

Unlock Using Manual Key
To unlock the door with the manual key, remove the cover under the lever using a pointed device (like a pen, toothpick, nail, etc.). Insert the key and turn to unlock. Once unlocked, remove the key and put the cover back by pushing with thumb.
Keyhole

22

Troubleshooting
Programming Troubleshooting

1. How do I read the operation records?

In the “Records” of the main interface or on the TTLock website

2. What is the maximum limit of e-Keys?

There is no limit

3. Why does it show “pending” when I Before the receiver opens the app to

send e-Keys to other people?

receive, the status shows pending

4. I am unable to receive OTP?

This may be due to a problem with the operator or the SMS server; or it may be due to some parameters being incorrect. This prevents it from receving OPT; please provide a mobile phone number for inspection

5. Can the same name be used at the No it can’t, but you can authorize the same time on a different mobile phone? admin to the other user

6. How do I download unlock records?

· Connected to Bluetooth: you can download on the website
· Not Connected: you cannot download

7. Why can’t I unlock after I turned on passage mode?
8. What is the purpose of Auto Lock mode? 9) Why won’t the e-Key send?
9. Does the app have a maximum limit of locks? 11) Is it possible to obtain the passcode and card remotely?

You need to perform an unlock verification in any method, then the passage mode will take effect
You can set how long to lock after unlocking
Check to see if the account sent to the user is already registered
No limit
A) Non-custom passcode: can be obtained directly Custom passcode: can be obtained remotely by adding gateway B) The remote add card currently only supports Android phones with NFC

23

Hardware Troubleshooting

1. After installation, touch sensing keypad is not responding
2. Why does the smart lock consume so much power?
3. Can you adjust the volume?
4. There is no response to pressing the handle on the outside if the door; and the inside of the door is responsive, but the verification and motor is normal
5. The keys do not respond, and the lights are off 6) How many times can I put the incorrect passcode before it locks me out? 7) How many records can be in the lock? 8) How many locks can a card match at the same time? 9) I cannot automatically wake lock when unlocking

a) In this case, first check that the positive and negatve electrodes of the battery have been installed upside down and whether the battery has enough power b) Remove the back panel and see if it’s connected c) To eliminate the above situation, you need to remove the lock, check whether the wires of the lock body are squeezed, and then re-wire The primary reason for so much power consumption is that this device requires a large standby power. What could also affect this is a short circuit a) The Bluetooth system can only turn the sound On or Off and cannot adjust the volume b) The non-Bluetooth system can adjust the volume It may be that the triangle direction on the clutch has an error, please check connection
Most of the time this happens because the door lock is out of power Bluetooth: Enter wrong 5 times and it locks for 30 seconds
· Bluetooth: 500 · Non-Bluetooth: 10,000
No Limit
Change the spring wire

24

Device Reset Open the battery cover plate on the interior panel. Press the “Reset” button for 5 seconds, then enter “000#”. A prompt will appear once it’s reset successfully.
25

1 800-219-2366 authority@portsmartlock.com
www.portsmartlock.com

References

• Home — Port Smart Locks

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