SAMSUNG HW-Q700C-XY Premium Soundbar With Dolby Atmos User Manual

: June 13, 2024
: Samsung

Table of Contents

Service overview
Broadband performance
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HW-Q700C-XY Premium Soundbar
With Dolby Atmos
MERCURY BROADBAND.
FIBREMAX WITH LANDLINE
YOU CHOOSE OFFER
OFFER SUMMARY – 20 JULY 2023.

Service overview

Service description
FibreMax is a fibre broadband service for residential customers.
When your house is connected to our network via a fibre optic connection, the throughput is both higher, and of a better consistency, than ADSL broadband. This means that fibre will deliver a faster speed.
The FibreMax plan we offer is a fibre broadband connection and a landline.
The landline connects you to the public phone network so you can make local, national, international and mobile calls. You will have a variety of calling rates with toll-free calling areas to choose from. For more details click here.

Availability
Fibre broadband is not available everywhere in New Zealand. You can check your availability of our services when signing up via mercury.co.nz/broadband or by calling our wonderful team on 0800 10 18 10.

Service charges

Prices are current as at 20 July 2023 and are subject to change. To see current pricing please visit mercury.co.nz/broadband or give our team a call on 0800 10 18 10.

Broadband charges

Monthly data allowance| **Charge: with energy on a 2 year bundle offer*
---|---
Unlimited| $114 per month

* The per month prices are shown after Mercury’s $15 Broadband Bundle Discount has been applied. This applies as long as you keep an energy service with us.
** At the end of the fixed term, the service charge is subject to change on 30 days’ notice.
Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans.
See our offer terms and phone and internet terms and conditions for more detail.
The You Choose offer is only available to new residential customers who join Mercury for electricity and broadband services at the same address on a 2 year fixed term.
The joining bonuses that can be chosen from as part of this offer are determined by the broadband plan chosen at the time of sign up. It is possible to upgrade to a different range of products by making an upfront top-up payment.

Tier One Joining Bonus
Samsung 43” Smart TV (model UA43CU8500SXNZ)
Samsung 280L White Fridge/Freezer (model RB27N4020WW/SA)
Samsung 8kg Washing Machine (model WW80T4040CE/SA)
Samsung Jet 90 Pet Stick Vac (model VS20R9042T2/SA)
Samsung Galaxy A53 5G Mobile Handset (model SM-A536EZKDXNZ)
Samsung Premium Soundbar with Dolby Atmos (model HW-Q700C/XY)

Tier Two Joining Bonus
Samsung 55” Smart TV (model UA55CU8500SXNZ) + Samsung 2.1 Channel 200W Soundbar
with Wireless Subwoofer (model HW-C450/XY)
Samsung 8.5kg AddWash Washing Machine (model WW85T554DAW/SA)
Samsung 427L Fridge/Freezer (model RL40B4SBAB1/SA)
Samsung Dishwasher (model DW60M6055FS/SA)
Samsung Bespoke Jet Vac (model VS20A95993B/SA)
Samsung M8 Smart Monitor (model LS32CM801UEXXY)
Samsung Galaxy S21 FE Mobile Handset (model SM-G990EZAIXNZ)

Tier Three Joining Bonus ($300 upfront top-up payment)
Samsung 65” Smart TV (model UA65CU8500SXNZ) + Samsung 2.1 Channel 200W Soundbar
with Wireless Subwoofer (model HW-C450/XY)
Samsung 655L side by side Fridge/Freezer (model RS62R5011M9/SA)
Samsung 488L French Door Fridge/Freezer (model RF48A4010M9/SA)
Samsung 8.5kg/6kg Washer Dryer Combo (model WD85T554DBW/SA)
Samsung 12kg Washing Machine (model WW12BB944DGH/SA)
Samsung 8kg Heat Pump Dryer (model DV80T5420AW/SA)
Samsung Galaxy S22+ Mobile Handset (model SM-S906EZKDXNZ)

Please note that due to global supply issues items are subject to availability and there may be delivery delays with Samsung products.

Customer choosing Tier Two or Three joining bonus
If you have chosen a Tier Two or Tier Three joining bonus, your Term will commence and the joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when the fibre and electricity services have both been connected with Mercury, whichever is later. We’ll provide details on when to expect delivery.
Customer choosing Tier One joining bonus
If you have chosen a Tier One joining bonus, your Term will commence and the joining bonus will be ordered 5 working days from the date of your confirmation letter or email, or when your broadband and electricity services have both been connected with Mercury, whichever is later. We’ll provide details on when to expect delivery.
Note: If you have chosen a Tier Two or Tier Three joining bonus, you will not be able to change plan during the Term. If you have chosen a Tier 1 joining bonus, you can reduce your plan to FibreClassic during the Term. You cannot change to a Wireless Broadband service during the Term.
For more information click here.

Routers

Bring your own device (BYOD)†| eero 6+| extra eero 6+| 2 x extra eero 6+
---|---|---|---
$0| $0††| $180 ††| $360 ††

†Please be aware that use of an incompatible router may degrade the performance of your broadband service.
† † A $14.95 postage and handling charge applies if you choose a Mercury router.

Additional data charges
With unlimited data broadband, there will be no additional data charges.
Set up charges
There is no upfront installation charge for standard fibre aside from router postage and handling.
However, if your home is more than 200m from where the fibre cable access point is on the street, or you need additional in-house wiring installed, there may be an additional installation cost. If you cancel your fibre services after the local fibre company has commenced an installation process, but before your services are live, charges may apply.
For more information about the installation process click here.
Other charges
This fibre broadband plan comes with a landline. Your local calls are free.
Any calls made to national, international, mobile and 0900 numbers will be charged at their standard rate. We do have additional calling packages available for national, mobile and some international destinations.
As set out in “Set up charges” above, additional charges may apply for items such as non-standard installations, additional in-home technician work performed at time of connection etc.
For your You Choose bundle, electricity (and gas, if applicable) charges will apply for your energy services.

Broadband performance

Performance

Actual speeds you experience are affected by many factors including the device you are using and its capabilities, the number of devices connected, your operating system and web-browser, and if you’re connecting wirelessly to your router. For more information on factors that may influence your speed click here.
If you have a router supplied by Mercury, this router is capable of providing the industry national peak time average speeds, subject to the other factors described above. If you are using a router not supplied by Mercury, you may not be capable of receiving the stated speeds for Mercury’s FibreMax service.
See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies. To view the latest reports click here.

Access type
Your access type will be fibre broadband.
For more information about the different access types and speeds click here.

Other information

Minimum contract period
There is a 2 year Term for this Mercury electricity and broadband bundle offer. For more details click here.

Early termination fee

If you terminate or switch either electricity or broadband providers within the Term you’ll need to pay an Early Termination Fee (this will be added to your next account). This Early Termination Fee varies depending on which joining bonus you receive as part of that offer, and will reduce by a set amount each month over the Term of your agreement as set out below. An Early Termination Fee is only payable once during the Term.

Tier One
(Free joining bonus)| Tier Two
(Free joining bonus)| Tier Three
(with $300 top up payment)
---|---|---
Samsung 43” Smart TV
– Month 1 exit fee $960 reducing by $40 per month| Samsung 55” Smart TV with Samsung soundbar – Month
1 exit fee $1,320 reducing by $55 per month| Samsung 65” Smart TV with Samsung soundbar – Month
1 exit fee $1,320 reducing by $55 per month
Samsung 280L Fridge/ Freezer – Month 1 exit fee $960 reducing by $40 per month| Samsung 427L Fridge/ Freezer – Month 1 exit fee
$1,320 reducing by $55 per month| Samsung 655L side by side Fridge/Freezer – Month 1
exit fee $1,320 reducing by $55 per month
Samsung 8kg Washing Machine – Month 1 exit fee $960 reducing by $40 per month| Samsung 8.5kg AddWash Washing Machine – Month
1 exit fee $1,320 reducing by $55 per month| Samsung 488L French Door Fridge/Freezer – Month 1
exit fee $1,320 reducing by $55 per month
Samsung Jet 90 Pet Stick Vac – Month 1 exit fee $960 reducing by $40 per month| Samsung Dishwasher Month 1 exit fee $1,080 reducing
by $45 per month| Samsung 8.5/6kg Washer Dryer Combo – Month 1 exit
fee $1,320 reducing by $55 per month
Samsung Galaxy A53 Mobile Handset – Month 1 exit fee $840 reducing by $35 per month| Samsung Bespoke Jet Vac
– Month 1 exit fee $1,320 reducing by $55 per month| Samsung 12kg Washing Machine – Month 1 exit fee
$1,320 reducing by $55 per month
Samsung Premium Soundbar with Dolby Atmos – Month 1 exit fee $960 reducing by $40
per month| Samsung M8 Smart Monitor
– Month 1 exit fee $1200 reducing by $50 per month| Samsung 8kg Heat Pump Dryer – Month 1 exit fee
$1,320 reducing by $55 per month
| Samsung Galaxy S21 FE Mobile Handset – Month 1
exit fee $1200 reducing by $50 per month| Samsung Galaxy S22+
Mobile Handset – Month 1 exit fee $1,200 reducing by $50 per month

For more details click here.

Notice period (Termination)
After the end of the fixed term, you can cancel your broadband plan at any time by giving us at least 5 working days’ notice. You’ll be responsible for any charges until your disconnection date.
For information on our terms and conditions click here.

Other requirements
Please note: The You Choose offer is available in conjunction with certain other offers. Eligibility criteria and terms and conditions apply.
For more details click here.

Traffic management
Mercury customers on broadband plans are currently not shaped in any way.
From a connectivity point of view, unlimited data plans are treated in exactly the same way as limited or capped plans.
Generally, our peak traffic times are between 3:30pm and 11:00pm. Customers may experience congestion during these periods.
At peak times there may be congestion on the network however, we are always working to provide the best possible service we can.
We do, however, reserve the right to apply traffic management policies to customers on unlimited data plans should this become required in the future.

Service restrictions

We have a service restriction policy in place which may influence your broadband performance.
See clause 5.5 of the phone and internet terms and conditions for more details.

Fair use policy
No fair use policy applies.

Effects on other services
Your fibre broadband service requires mains electricity to operate. If electricity is not available (e.g. during a local electricity outage) then your fibre broadband, and any services which run over it, may stop working unless you have battery backup in your home.
This means services such as landlines, medical alarms, and security alarms may stop working. It is your responsibility to check with the provider of existing services to make sure they will operate under such circumstances. This may also mean you’re unable to contact 111 in an emergency. We recommend having a charged mobile or alternative arrangement in place.

Complaints
At Mercury, we value customer feedback and take care to address complaints. Information about our process for customer complaints is available here.

Disputes
Mercury is a member of the Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes. For more information about TDR, see their website tdr.org.nz.

All prices quoted are inclusive of GST.
All broadband prices and fees quoted on this page are inclusive of GST (if any).
This is an offer summary only. You can find the terms and conditions for this offer here and our phone and internet terms and conditions here.