EATON PXGX X-Slot UPS Card Instructions

Eaton® Power Xpert® Gateway (PXGX) UPS Card
Quick Start Instructions

Package Contents

• Power Xpert Gateway Mini slot (PXGX) UPS Card
• USB Cable
• Quick Start Instructions

Help Desk Numbers

United States| 1-800-356-5737 or 1-800-843-9433
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Canada| 1-800-461-9166 ext 260
All Other Countries| Call your local service representative
Web Site| www.eaton.com/pxgx
| NOTE| On the Web site opening page, click Support and select the Customer Service link for more information.
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Eaton reserves the right to change specifications without prior notice. Eaton ®, Power Xpert ®, and PredictPulse TM have registered trademarks of Eaton or its subsidiaries and affiliates. Google Chrome is a trademark of Google Inc. Linux is a registered trademark of Linus Torvalds. Microsoft, Internet Explorer, and Windows are registered trademarks of Microsoft Corporation in the United States and in other countries. Mozilla and Firefox have registered trademarks of the Mozilla Foundation. other trademarks are property of their respective companies. All other trademarks are property of their respective companies. All other trademarks are property of their respective companies. ©Copyright 2021 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton.

Eaton Power Xpert Gateway (PXGX) UPS Card Quick Start Instructions

Installation Checklist

1. Verify that the following items are available:
   o Power Xpert Gateway (PXGX) UPS Card package contents (card, cable, Quick Start Instructions)
   o Phillips® screwdriver
   o Available USB port on a computer running Microsoft® Windows®
   o Web browser (Microsoft Internet Explorer® version 8.0 and higher, Mozilla® Firefox®, or Google Chrome™ is recommended)

2. If you are going to use Dynamic Host Configuration Protocol (DHCP), provide your local network administrator with the card’s MAC address. The MAC address is located on either the shipping box label or the label on this card.
   o MAC Address _____

3. If you are not going to use DHCP to provide any of the settings listed below, contact your local network administrator for the settings.

In the table below, check the DHCP check box or enter the values for manual configuration. This data is referenced later in the procedure.

Netmask:
Gateway:
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DNS – Name Servers| •| Name Server #1:____
Name Server #2:____
Name Server #3:____
DNS – Domain| •| Domain:_____

• The network administrator normally sets up the DHCP server to provide a static IP address each time the card makes a DHCP request.

4. If you need e-mail functionality, obtain the SMTP mail server’s IP address or hostname. If using the SMTP hostname, verify that you also have the Name Server IP address (see Step 3).
o SMTP (mail server) IP Address
or Host Name ___

Install the Card

| NOTE| The hot-swappable PXGX UPS card can be installed without turning off the UPS or disconnecting the load.
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To install the PXGX UPS card:

1. Verify that all six DIP switches on the card are in the OFF position (see Figure 1).
   Figure 1. Verify DIP Switches are OFF
   

2. If not already done, record the MAC address for future reference (see the Installation Checklist section).

3. Remove the X-slot® cover from the UPS. Retain the screws.
   | NOTE| If another card is already installed with an attached communication cable, disconnect the cable and then remove the card.
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4. To prevent electrostatic discharge (ESD), place one hand on a metal surface, such as the UPS panel.

5. Slide the card into the open slot and secure it with the screws removed in Step 3 (see Figure 2).
   Figure 2. Secure the PXGX UPS Card
   

6. From your laptop, go to www.eaton.com/pxgx.

7. On the Resources tab, scroll down and expand the Software, firmware, and applications section link to download the Power Xpert Gateway USB Signed Windows Device Driver.

8. Save the driver configuration file (px-ups-signed-driver.zip) to the C: drive using the default location or a folder you select. Note the path of the downloaded file on your computer.
   | NOTE| Do not download the file to your desktop.
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Connect the Card to the Computer

To connect the card to the computer:

1. Plug the small connector at the end of the supplied USB configuration cable into the Setup port on the card (see Figure 3).
   Figure 3. Install the USB Cable
   

2. Plug the other end of the USB cable into the USB port on the computer. The Windows operating system detects new hardware.
   | NOTE| If a message indicates that the device driver software was not successfully installed, click Ignore.
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   | NOTE| You may see a pop-up message window that shows “Found new hardware.” This indicates that the hardware was installed successfully.

3. Connect an active Ethernet cable (not supplied) to the Upstream Ethernet connector on the PXGX UPS card (see Figure 4).

4. If you are connecting to another PXGX UPS card or another Ethernet device, connect an Ethernet cable (not supplied) to the Downstream Ethernet connector on the PXGX UPS card.
   Figure 4. Install the Ethernet Cable
   

5. Wait for the power light and status light on the installed card to illuminate. This takes about two minutes.

6. Open a Web browser and type the default IP address ( https://169.254.0.101 for firmware 2.6.0.0 or later, http://192.168.200.101 for earlier firmware versions).

7. Did the Power Xpert Gateway software open to the PXGX UPS card page?

• If yes, the driver has already been installed automatically. Either verify the IP address assigned through DHCP or manually enter a static (fixed) IP address for the card’s network connection:
a. To verify the DHCP-assigned IP address, go to the Obtain a DHCP-Assigned IP Address section.
b. To manually enter a fixed IP address, go to the Assign an IP Address Manually section.
• If no, the driver has not been installed. Go to the Install the Driver Software section to confirm that you have the most current USB Driver software. If not, install or update the USB Driver software.

Install the Driver Software

The steps you use to install the driver software depend on your operating system (OS). This procedure provides instructions for installing driver software on a Windows OS.

| NOTE| You can use either the Device Manager path or the Devices and Printers path to browse the driver software and install it. This procedure uses the Device Manager.
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To install the driver from the Device Manager:

1. Click Start in the Start bar. Type Device in the search box.

2. Select Device Manager from the list above the search box. The Device Manager displays (see Figure 5).
   Figure 5. Device Manager
   

3. Expand the Network adapters and Ports (COM & LPT) sections as shown in Figure 5.
   • Look for a USB Serial Device with a COM port designation (COM4 in the example shown in Figure 5)
   • Unplug the USB connection to the card to verify the correct COM device in the Device Manager

4. Right-click the USB Serial Device (COM#) to display the menu and select Update Driver Software.
   • If a pop-up message displays, “The best driver is already installed,” click Close and go to Step 10.
   • Otherwise, go to Step 5.

5. Select Browse my computer for driver software (see Figure 6). Click Next. The next page displays.
   Figure 6. Update Driver Software Window – Search Method
   

6. Click Browse. A “Browse for Folder” dialog displays. Select the folder that contains drivers for your hardware. Click OK. A “Browse for driver software on your computer” page displays.

7. The path to the power port.inf file displays in the Search for driver software in this location box. Click Browse and navigate to the power port.inf file you already downloaded. Select the file and click Next (see Figure 7).
   • If a pop-up message displays, “The best driver is already installed,” click C l ose and go to Step 10.
   • Otherwise, the software begins to install.
   Figure 7. Update Driver Software Window – Browse for Driver Software
   

8. When the driver software is updated successfully, the message “Windows has successfully updated your driver software” displays (see Figure 8).
   Figure 8. Update Driver Software Window – Update Successful
   

9. Click Close.

10. Either obtain the DHCP-assigned IP address or manually enter a fixed IP address:
    • To obtain the IP address assigned through DHCP, continue to the Obtain a DHCP-Assigned IP Address section.
    • To manually enter a static (fixed) IP address for the card’s network connection, go to the Assign an IP Address Manually section.| NOTE| By default, the PXGX UPS card requests an IP address through DHCP when connected to a network.
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Obtain a DHCP-Assigned IP Address

| NOTE| If connecting PredictPulse via an Eaton wireless modem, refer to the document Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card rather than this section.
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To obtain the IP address through DHCP:

1.  Ensure the PXGX UPS card is still connected to the computer over the USB cable. Also, ensure that the network cable is connected from the PXGX UPS card Ethernet port to the network connection.

2. If your Web browser is already open to the default IP address, go to Step 3. Otherwise, perform the following:
   a. Open your Web browser.
   b. Enter https://169.254.0.101 for firmware 2.6.0.0 or later, http://192.168.200.101 for earlier firmware versions.
   c. Log on as an administrator.
   • For firmware 2.6.0.5 and higher the username is “admin” and the default password is the card’s
   MAC address (case sensitive with no colons).
   For example Card’s MAC address: 00:E0:D8:FF: C0:C4
   – Administrator name: admin
   – Password: 00E0D8FFC0C4
   • For firmware versions older than 2.6.0.5 the default username and password is “admin”.
   • The PXGS card Web page displays.| NOTE| If the system is unresponsive and you cannot make any selections, the browser may be running in compatibility mode. To disable compatibility mode, go to the Disable Browser Compatibility Mode section.
   ---|---|---

3. Select Network from the Configuration menu. The Network page displays (see Figure 9).
   Figure 9. DHCP Enabled and Name Service Settings
   

4. Under IPv4, the Automatic Configuration: DHCP Enabled setting checkbox should be enabled by default. Make sure the checkbox is checked (enabled) before continuing.

5. Scroll down to Name Service and expand the selection to update the next two DHCP settings:
   • Check the checkbox (enable) for Use DHCP (when enabled) to get name services.
   • Check the checkbox (enable) for Use DHCP (when enabled) to get a domain name.
   

6. Click Apply.

7. Select Yes for the message, “ Do you want to save the Network Configuration? ”

8. Wait for approximately two minutes for the card to reboot. Initially, all lights will be lit. You will know the card has finished rebooting when only the top light (Status) and the bottom light (Power) remain lit.

9. Open a Web browser and type the default IP address ( https://169.254.0.101 for firmware 2.6.0.0 or later, http://192.168.200.101 for earlier firmware versions).

10. When prompted, log on as an administrator.
    • For firmware 2.6.0.5 and higher the username is “admin” and the default password is the card’s MAC address (case sensitive with no colons).
    For example Card’s MAC address: 00:E0:D8:FF: C0:C4
    – Administrator name: admin
    – Password: 00E0D8FFC0C4
    • For firmware versions older than 2.6.0.5 the default username and password is “admin”.
    • The PXGX UPS card Web page displays.

11. Click Network in the menu list.

12. Does the IP address display?
    • If yes, uncheck (disable) the DHCP Enabled box and select Apply.

| NOTE| At this point, the DHCP address is saved as a static IP address.
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• If no, go to Assign an IP Address Manually to manually obtain a static IP address for the PXGX UPS card.

| NOTE| For detailed information, refer to the Eaton Power Xpert Gateway PXGX UPS Card User’s Guide.
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Assign an IP Address Manually

| NOTE| If connecting PredictPulse via an Eaton wireless modem, refer to the document Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card rather than this section.
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To manually assign a static (fixed) IP address for the card:

1. Ensure the PXGX UPS card is still connected over the USB cable and the network cable is connected from the PXGX UPS card Ethernet port to the network connection.

2. If your Web browser is already open, go to Step 3. Otherwise, perform the following:
   a. Open your Web browser.
   b. Enter https://169.254.0.101 for firmware 2.6.0.0 or later, http://192.168.200.101 for earlier firmware versions.
   c. Log on as an administrator.
   • For firmware 2.6.0.5 and higher the username is “admin” and the default password is the card’s MAC address (case sensitive with no colons). For example Card’s MAC address: 00:E0:D8:FF: C0:C4
   – Administrator name: admin
   – Password: 00E0D8FFC0C4
   • For firmware versions older than 2.6.0.5 the default username and password is “admin”.
   • The PXGX UPS card Web page displays.
   • Go to Step 3.| NOTE| If the system is unresponsive and you cannot make any selections, the browser may be running in compatibility mode. To disable compatibility mode, go to the Disable Browser Compatibility Mode section.
   ---|---|---

3. Select Network from the Configuration menu. The Network page displays (see Figure 10).
   Figure 10. Disable DHCP Setting
   

4. Uncheck the DHCP Enabled checkbox to disable DHCP and allow you to manually configure the IP address.

5. Refer to the Installation Checklist section. Enter the IP address, Netmask, and Gateway addresses in the
   IPv4 > Manual Configuration section.

6. Click Apply, then click OK to confirm.

7. Optional: If you are using a hostname, or hostnames, for controlling access to the card:
   • Type the server IP address in the Name Server box. (Up to three IP addresses can be entered.)
   • Click Apply. Click OK to confirm.

8. Open a browser and enter the fixed (static) IP address.

9. Log on as an administrator
   • For firmware 2.6.0.5 and higher the username is “admin” and the default password is the card’s MAC address (case sensitive with no colons).
   For example Card’s MAC address: 00:E0:D8:FF: C0:C4
   – Administrator name: admin
   – Password: 00E0D8FFC0C4
   • For firmware versions older than 2.6.0.5 the default username and password is “admin”.| NOTE| For detailed information, refer to the
   Eaton Power Xpert Gateway PXGX UPS Card User’s Guide.
   ---|---|---

Disable Browser Compatibility Mode

Browser compatibility allows Web pages designed for older versions to display properly. If data does not display properly on your PXGX UPS card Web page, the browser compatibility mode should be disabled. To disable the compatibility mode:

1. Open your Web browser.

2. In the Menu, bar select Tools > Compatibility View Settings. The Compatibility View Settings window opens (see Figure 11).
   Register a PredictPulse Subscription
   Figure 11. Compatibility View Settings Window****

3. Uncheck (disable) the Display all websites in Compatibility View checkbox to disable compatibility mode and click Close.

4. Close and re-open your browser so that the changes take effect.
   Register a PredictPulse Subscription
   PredictPulse™ is a remote monitoring and management subscription service that collects and analyzes data from connected power infrastructure devices, providing Eaton with the insight needed to make recommendations and take action on your behalf. This service has limited availability outside of the United States. For more information go to www.eaton.com/PredictPulse or contact your Eaton service representative. Login to or create your https://PredictPulseapp.eaton.com account.

| NOTE| Refer to the Eaton PredictPulse Quick Start Guide for more information.
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Verifying and Updating the Firmware Revision

To register an installed PXGX card for PredictPulse:

1. Verify the firmware loaded onto your connectivity card is current. Open a browser and navigate to the connectivity card’s IP.

2. Scroll down on the Configuration menu, located in the bottom left, and click on Firmware (see Figure 12).
   Figure 12. Configuration Page
   
   The current network card firmware revision displays (see Figure 13).
   Figure 13. Current Firmware Version
   

3. Open another browser page and navigate to www.eaton.com/networkconnectivity.

4. Scroll down and select your appropriate connectivity card.

5. Select Resources in the gray banner (see Figure 14).
   Figure 14. Resources Selection
   

6. Scroll down and expand the Software, firmware, and applications section.

7. Select the firmware and change the history file.

8. Choose to Save the file.

9. When the file finishes downloading, navigate to your Downloads folder.

10. Right-click the file and select Extract All.

11. Extract the files to your preferred destination.

12. Verify if the current revision is greater than that loaded onto your connectivity card.

13. If a firmware update is needed, proceed with the following steps, otherwise, skip to the Configuring the Connectivity Card for the PredictPulse section.
    | NOTE| Before updating the firmware, be sure to follow the password behavior and upgrade instructions found in the downloaded firmware file. Upgrading to the latest firmware
    may change the card’s password, and a two-step upgrade may be necessary if the card is currently below a certain revision.
    ---|---|---

14. Select Reboot the network card when complete (see Figure 15).
    Figure 15. Firmware Reboot
    

15. Upload the .rom file to your connectivity card. The update can take up to 15 minutes. If the page doesn’t automatically refresh after 15 minutes, manually refresh the page.
    |   NOTE| If an error message is received after attempting the upgrade, reboot the card before attempting the upgrade again; see Step 9 of the Configuring the Connectivity Card for PredictPulse section for reboot instructions.
    ---|---|---

Configuring the Connectivity Card for PredictPulse

To configure the Connectivity Card:

1. Select E-Mail from the Configuration menu (bottom left). The E-Mail page displays (see Figure 16).
   Figure 16. PredictPulse Configuration E-Mail
   

2. Verify that the SMTP server IP/hostname name is correct. Note that mail.etn.com shown in is only an example; the site SMTP server IP/hostname should be used (for the wireless modem/router use mail. eaton.com).
   

3. Click Test SMTP server connection. A new browser window or tab opens displaying the test results. At the bottom of the results, verify “Email successfully sent…” is displayed, then close the window or tab.
   Figure 17. E-mail Connection Test
   Testing the SMTP connection (note: this may take a while to fail) . . . (debug lines removed) . . .
   Email successfully sent : 250 <1607017567.427936.9391@PowerXpert-00-20-85-F1- 83-D4> [InternalId=483113704] Queued mail for delivery
   monitor@v2.pwmonitor.com: 250 Recipient OK end sendOLW) Info: Exiting…
   If the results are unsuccessful, verify the Network settings from the Configuration menu.

4. In the Recipient Settings section of the E-Mail page, verify that the checkboxes for recipient monitor@v2.pwmonitor.com are set up as shown. If not, add this recipient and set up as shown in Figure 16. If using an Eaton Wireless Modem, ensure no non-Eaton addresses are listed. Click Apply after making any changes. Set the Days between periodic status emails to 1 and enter a time of the day in the appropriate boxes.

5. Click Configure below the SMTP server IP/hostname to display the E-Mail Event Trigger Configuration page (see Figure 18). Verify that some or all alarms are checked. At least one alarm must be selected for PredictPulse to receive all pertinent data. Scroll to the bottom of the page and click Apply after making any changes.
   Figure 18. E-Mail Event Trigger Configuration
   

6. Click Test Event Email at the top of the page to send a test e-mail to all recipients in the recipient list. A progress message will appear. Each recipient should receive a test email within one to two minutes. If no test email is received, verify the Network settings from the Configuration menu and/or verify external relay is enabled for the card’s IP.

7. Navigate to the Date/Time page from the Configuration menu (see Figure 19).
   a. If an NTP server is available , verify Synchronize with NTP server(s ) is checked, then enter the time server name or IP address.
   b. If no time server is available , but the connectivity card has internet access, use one of the public time servers from pool.ntp.org.
   c. If using the wireless modem provided by Eaton , use 192.168.1.1 for the NTP server IP address #1.
   (Ensure the modem is configured for NTP.)
   d. If an NTP server is not available or the correct time is not displayed in the black banner at the top of the card GUI within two minutes of setting the NTP, choose a Set date/time from PC clock.
   e. Ensure the correct time zone under the Time zone for logs, email, and connected device is selected.
   f. Click Apply after making any changes.
   Figure 19. Date/Time Selection
   

8. Run the PredictPulse Activation wizard from your https://PredictPulseapp.eaton.com account.
   | NOTE| Refer to the Eaton PredictPulse Quick Start Guide for more information.
   ---|---|---
   | NOTE| The registration process to activate the unit for PredictPulse may take 15 minutes or more. To ensure the PredictPulse activation was successful, call the Eaton Software and Connectivity team at 800-843-9433, option 2, option 5 for assistance.

9. If any changes were made to the connectivity card after activating PredictPulse, reset the card by clicking Reboot Now at the bottom of the Network page (see Figure 20). The card will take two to three minutes to reboot.
   Figure 20. Reboot Selection
   **| NOTE**| If any assistance is needed to perform the actions listed above, the Eaton Software and Connectivity team can remotely walk you through this process. The Connectivity team can be reached Monday-Friday, 8 am-6 pm est at 800-843-9433, option 2, option

10. ---|---|---

PredictPulse Remote Monitoring Activation Completion Checklist

• https://PredictPulseapp.eaton.com account enrollment complete
• PredictPulse compatible network connectivity card installed
• Connectivity card upgraded to the latest firmware
• Connectivity card configured for PredictPulse
• Environmental Monitoring Probe connected
• PredictPulse activation wizard run from https://PredictPulseapp.eaton.com account
• Call placed to Eaton Software and Connectivity team, 800-843-9433, option 2, option 5 to confirm portal activation and communication receipt

Modem Use Only

• Universal Accessory Power kit installed (if no UPS protected outlet is available for the modem and/or network switch to plug into. Must be installed by an Eaton technician, contact your Eaton service a representative for a quote)
• Network switch installed (if multiple UPS are connected to the same modem) (see page two of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card)
• Modem NTP configured (see page six of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card)
• PredictPulse activation wizard run from modem connection (see page nine of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card)

Eaton Power Xpert® Gateway PXGX UPS Card Quick Start Instructions 164950240—Rev 04

p/n: 164950240
Revision 04

Documents / Resources

| EATON PXGX X-Slot UPS Card [pdf] Instructions
PXGX X-Slot UPS Card, PXGX, X-Slot UPS Card
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References

• Rozint
• Network connectivity | Remote monitoring | Eaton
• Remote monitoring service | PredictPulse | Eaton
• UPS Network Management | Power Xpert Gateway X-Slot UPS Card | Eaton
• PredictPulse Web Portal

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