FAQs What is covered and for how long? User Manual
- June 5, 2024
- FAQs
Table of Contents
FAQs What is covered and for how long?
Product Warranty
What is covered and for how long?
All Products: ION Audio, LLC (“ION Audio”) warrants to the original purchaser
that ION Audio products and all other accessories are free from defects in
material and workmanship under normal use and service for the period
commencing upon the date of purchase from an authorized ION Audio dealer and
continuing for the following period of time after that date for ninety (90)
days. ION Audio warrants factory-refurbished merchandise to be free of
material and operational defects for a period of ninety (90) days from the
original date of retail sale. This refurbished merchandise warranty is not
transferable.
What is not covered?
This Limited Warranty is conditioned upon proper use of the product by the
purchaser. This Limited Warranty does not cover: (a) damage caused by improper
installation or improper connection to any peripheral; (b) damage caused by an
external electrical fault; (c) damage from use of parts not manufactured or
sold by ION Audio; (d) product purchased from anyone other than an ION Audio
authorized dealer; (e) modifications to product not approved in writing by ION
Audio; (f) equipment that has the serial number removed or made illegible; (g)
normal cosmetic and mechanical wear; (h) damage or loss during transit to an
Authorized ION Audio Repair Center; or (i) units that are purchased and/or
located outside of the continental USA.
What are ION Audio’s obligations?
During the applicable warranty period, ION Audio will repair or replace,
at ION Audio’s sole option, without charge to the purchaser, any defective
component part of the product. To obtain service under this Limited Warranty,
the purchaser must first contact ION Audio and obtain a return merchant
authorization (“RMA”) number. Purchaser must then return the product to ION
Audio in an adequate container for shipping, accompanied by the purchaser’s
sales receipt or comparable proof of sale showing the date of purchase, the
serial number of the product, and the seller’s name and address. To obtain an
RMA number and assistance on where to return the product, contact ION Audio
customer service at 401-658-3743. Upon
receipt, ION Audio will repair or replace the defective products. ION Audio
may, at ION Audio’s sole option, use rebuilt, reconditioned, or new parts or
components when repairing any product or replace a product with a rebuilt,
reconditioned, new or comparable product. Repaired products will be warranted
for a period equal to the remainder of the original Limited Warranty on the
original product or for 90 days, whichever is longer. All replaced parts,
components, boards, and equipment become the property of ION Audio. If ION
Audio determines that any product is not covered by this Limited Warranty,
purchaser must pay all parts, shipping, and labor charges for the repair or
return of such product.
What are the limits on ION Audio’s liabilities?
THE WARRANTIES GIVEN IN THIS LIMITED WARRANTY, TOGETHER WITH ANY IMPLIED
WARRANTIES COVERING ION AUDIO PRODUCTS, INCLUDING WITHOUT LIMITATION ANY
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
TO THE DURATION OF THIS LIMITED WARRANTY. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ION AUDIO SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, LOSS OF PROFITS, DAMAGES TO
PURCHASER’S PROPERTY, OR INJURY TO PURCHASER OR OTHERS ARISING OUT OF THE USE,
MISUSE OR INABILITY TO USE ANY ION AUDIO PRODUCT, BREACH OF WARRANTY, OR
NEGLIGENCE, INCLUDING BUT NOT LIMITED TO ION AUDIO’S OWN NEGLIGENCE, EVEN IF
ION AUDIO OR THEIR AGENTS HAVE BEEN ADVISED OF SUCH DAMAGES, OR FOR ANY CLAIM
BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY. THIS LIMITED WARRANTY IS THE
COMPLETE WARRANTY FOR ION AUDIO PRODUCTS, AND IS GIVEN IN LIEU OF ALL OTHER
EXPRESS WARRANTIES. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT AND STATES PURCHASER’S EXCLUSIVE
REMEDY. IF ANY PORTION OF THIS LIMITED WARRANTY IS ILLEGAL OR UNENFORCEABLE BY
REASON OF ANY LAW, SUCH PARTIAL ILLEGALITY OR UNENFORCEABILTY SHALL NOT AFFECT
THE ENFORCEABILITY OF THE REMAINDER OF THIS LIMITED WARRANTY WHICH PURCHASER
ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS
LIMITED AS THE LAW PERMITS.
This Limited Warranty allocates risk of product failure between purchaser and
ION Audio, and ION Audio’s product pricing reflects this allocation of risk
and the limitations of liability contained in this Limited Warranty. The
agents, employees, distributors, and dealers of ION Audio are not authorized
to make modifications to this Limited Warranty, or make additional warranties
binding on ION Audio. Accordingly, additional statements such as dealer
advertising or presentation, whether oral or written, do not constitute
warranties by ION Audio and should not be relied upon.
How does state law apply to this warranty?
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE PURCHASER.
This Limited Warranty gives you specific legal rights. You may also have other
rights, which vary from one jurisdiction to another.
Please record the serial number of your unit as shown on the back of the
chassis as well as the name of the dealer from whom you purchased the unit.
Retain this information and your original purchase receipt for your records.
Go to our website ionaudio.com to register your product with us.
- ION Audio, LLC (“ION Audio”) warrants to the original purchaser that ION Audio products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase from an authorized ION Audio dealer and continuing for the following period of time after that date for (1) Year.
- This Limited Warranty is conditioned upon proper use of the product by the purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical or electrical stress, modification of any part of the product, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) all plastic surfaces and other externally exposed parts that are scratched or damaged due to normal use; (d) defects or damage from improper testing, operation, maintenance, installation, adjustment, or service of the products.
- During the applicable warranty period, ION Audio will repair or replace, at ION Audio’s sole discretion, without charge to the purchaser, any defective component part of the product. ION Audio may, at ION Audio’s sole discretion, use rebuilt, reconditioned, or new parts or components when repairing any product or replace a product with a rebuilt, reconditioned, new or comparable product.
- THE WARRANTIES GIVEN IN THIS LIMITED WARRANTY, TOGETHER WITH ANY IMPLIED WARRANTIES COVERING ION AUDIO PRODUCTS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ION AUDIO SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, LOSS OF PROFITS, DAMAGES TO PURCHASER’S PROPERTY, OR INJURY TO PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE ANY ION AUDIO PRODUCT, BREACH OF WARRANTY, OR NEGLIGENCE, INCLUDING BUT NOT LIMITED TO ION AUDIO’S OWN NEGLIGENCE, EVEN IF ION AUDIO, OR ITS AGENTS HAVE BEEN ADVISED OF SUCH DAMAGES, OR FOR ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY. THIS LIMITED WARRANTY IS THE COMPLETE WARRANTY FOR ION AUDIO’S PRODUCTS, AND IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT AND STATES PURCHASER’S EXCLUSIVE REMEDY. IF ANY PORTION OF THIS LIMITED WARRANTY IS ILLEGAL OR UNENFORCEABLE BY REASON OF ANY LAW, SUCH PARTIAL ILLEGALITY OR UNENFORCEABILTY SHALL NOT AFFECT THE ENFORCEABILITY OF THE REMAINDER OF THIS LIMITED WARRANTY WHICH PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED AS THE LAW PERMITS.
This Limited Warranty allocates risk of product failure between purchaser and ION Audio, and ION Audio’s product pricing reflects this allocation of risk and the limitations of liability contained in this Limited Warranty. The agents, employees, distributors, and dealers of ION Audio are not authorized to make modifications to this Limited Warranty, or make additional warranties binding on ION Audio. Accordingly, additional statements such as dealer advertising or presentation, whether oral or written, do not constitute warranties by ION Audio and should not be relied upon. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary under local laws. Please record the serial number of your unit as shown on the back of the chassis as well as the name of the dealer from whom you purchased the unit. Retain this information and your original purchase receipt for your records. Go to our website ionaudio.com to register your product with us.
Return Information
- A return merchant authorization number must be obtained from your local ION Audio representative. For your representative go to ionaudio.com.
- A copy of the original sales receipt must also be included for the equipment to be repaired under warranty.
- The faulty equipment must be packed in its original packaging.
- One additional outer layer of the packaging must be included to ensure product safety. Failure to do so may inadequately protect the equipment in transit and therefore jeopardize the warranty.
- ION Audio will not accept COD shipments and no call tags will be issued for merchandise return.
- ION Audio will not return repaired merchandise to customers by priority service except by written request at the customer’s cost. Requests must be submitted in writing with returned merchandise.
- The defective ION Audio equipment should be sent freight prepaid with the return merchant authorization number printed clearly on the outer packaging and original sales receipt enclosed to your local service center.
Service Instructions
- Refer all servicing to authorized service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
- Disconnect power cord before servicing.
- Replace critical components only with factory parts or recommended equivalents.
- For AC line powered units: Before returning repaired unit to user, use an ohmmeter to measure from both AC plug blades to all exposed metal parts. The resistance should be more than 2,000,000 ohms.
Important Safety Instructions
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Read and keep these instructions. Heed all warnings and follow all Instructions.
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Warning (if applicable): Please refer to any important information (e.g., electrical, safety, etc.) printed on the exterior bottom enclosure or rear panel before installing or operating the product.
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Clean only with dry cloth.
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Water and Moisture (if applicable): Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. Electrical equipment should NEVER be kept or stored in damp environments.
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(If applicable) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install this equipment in a confined or “boxed-in” space such as a bookcase or similar unit, and maintain good ventilation conditions. The ventilation should not be impeded by covering the ventilation openings with items such as newspaper, tablecloths, curtains, etc.
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Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not place exposed flame sources such as lighted candles on the apparatus.
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(If applicable) This product should be connected to a power supply only of the type described in these operating instructions, or as marked on the unit.
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(If applicable) Be careful not to damage the power cord. When moving or not using the appliance, secure the power cord (e.g., wrap it with a cable tie). Before using it again, make sure the power cord has not been damaged. If the power cord has been damaged at all, bring the unit and cord to a qualified service technician for repair or replacement as specified by the manufacturer.
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Unplug this apparatus during lightning storms or when unused for long periods of time.
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Only use attachment/accessories specified by the manufacturer.
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(If applicable) Use only the cart, stand, tripod, bracket or table specified by the manufacturer, or
sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over. -
Internal/External Voltage Selectors (if applicable): Internal or external voltage selector switches, if any, should only be reset and re-equipped with a proper plug for alternative voltage by a qualified service technician. Do not attempt to alter this yourself.
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Caution (if applicable): Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type. Batteries (a battery pack or an installed battery) shall not be exposed to excessive heat such as sunshine, fire, etc.
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(If applicable) Do not defeat the safety purpose of the polarized or grounding-type plug.
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Protective earthing terminal (if applicable): The apparatus should be connected to a mains socket outlet
with a protective earthing connection.- Denmark (Danmark): Apparatets stikprop skal tilsluttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
- Finland (Suomi): Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
- Norway (Norge): Apparatet må tilkoples jordet stikkontakt.
- Sweden (Sverige): Apparaten skall anslutas till jordat uttag.
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For Class II apparatus only: This symbol means the equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth. When servicing use only identical replacement parts installed by an instructed person or
with the use of ready-made leads or cords. -
Warning (if applicable): Provide an earthing connection before the mains plug is connected to the mains. When disconnecting the earthing connection, be sure to disconnect it after pulling the mains plug out from the mains.
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(If applicable) Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
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Warning (if applicable): To prevent possible hearing damage, do not listen at high volume levels for long periods.
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This apparatus is for professional use only. Intended operational climate: moderate.
Safety Notices
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE ANY COVER. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL ONLY.
DANGEROUS VOLTAGE:
The lightning flash with arrowhead symbol within the equilateral triangle is
intended to alert the user to the presence of un-insulated “dangerous voltage”
within the product’s enclosure that may be of sufficient magnitude to
constitute a risk of electric shock.
INSTRUCTIONS:
The exclamation point within the equilateral triangle is intended to alert
the user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying this appliance.
CAUTION (for U.S.A. & CANADIAN models only):
TO PREVENT ELECTRIC SHOCK DO NOT USE THIS
(POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE OR OTHER OUTLET UNLESS THE
BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
NOTICE CONCERNING LASER PRODUCTS:
DANGER: INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCK FAILED OR DEFEATED.
AVOID DIRECT EXPOSURE TO BEAM. USE OF CONTROLS OR ADJUSTMENTS OTHER THAN THOSE
SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION EXPOSURE.
NOTICE CONCERNING FCC REGULATIONS:
You are cautioned that changes or modifications not expressly approved by the
part responsible for compliance could void the user’s authority to operate the
equipment. This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: (a) reorient or
relocate the receiving antenna; (b) move this unit; (c) increase the
separation between the equipment and receiver; (d) connect the equipment into
an outlet on a circuit different from that to which the receiver is connected;
(e) be sure that all cables are properly shielded, using a choke or ferrite
where appropriate; or (f) consult the dealer or an experienced
radio/television technician for help. This equipment should be installed and
operated with a minimum distance of 20 cm between the radiator and your body.
RF Warning Statement:
The device has been evaluated to meet general RF exposure requirement. The
device can be used in portable exposure condition without restriction. Avoid
using this device in a high RF-radiated environment.
For Canadian models: This device contains licence-exempt
transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development (ISED) Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may
cause undesired operation of the device. Under ISED regulations, this radio
transmitter may only operate using an antenna of a type and maximum (or
lesser) gain approved for the transmitter by ISED. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (e.i.r.p.) is not more than
that necessary for successful communication. This radio transmitter (identify
the device by certification number, or model number if Category II) has been
approved by ISED to operate with the antenna types listed below with the
maximum permissible gain and required antenna impedance for each antenna type
indicated. Antenna types not included in this list, having a gain greater than
the maximum gain indicated for that type, are strictly prohibited for use with
this device. This unit does not exceed the Class B limits for radio noise
emission from digital apparatus set out in the radio interference regulations
of the Canadian Department of Communications. This device operates on a no-
protection, no-interference basis. Should the user seek to obtain protection
from other radio services operating in the same TV bands, a radio licence is
required. For further details, consult Innovation, Science and Economic
Development Canada’s document Client Procedures Circular CPC-2-1-28, Voluntary
Licensing of Licence-Exempt Low-Power Radio Apparatus in the TV Bands.
Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
greater than 20 cm between the radiator & your body.
For wireless products supporting the 5G frequency band (if applicable): Usage
of the 5.15–5.25 GHz band are restricted to indoor operation only. This
applies to the following countries: AT, BE, BG, CZ, DK, EE, FR, DE, IS, IE,
IT, EL, ES, CY, LV, LI, LT, LU, HU, MT, NL, NO, PL, PT, RO, SI, SK, TR, FI,
SE, CH, UK, HR.
For 240-volt use in U.K., use NEMA®-style 240-volt plug. For other countries
use proper plug for local outlet.
Correct Disposal of This Product:
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact the
retailer where the product was purchased. They can take this product for
environmentally safe recycling.
If apparatus contains a coin/button-cell battery:
Warning: Do not ingest the battery—chemical burn hazard. The remote control
supplied with this product contains a coin/button-cell battery. If the coin
/button-cell battery is swallowed, it can cause severe internal burns in just
2 hours and can lead to death. Keep new and used batteries away from children.
Tell others about the risk associated with button batteries and how to keep
their children safe. If the battery compartment does not close securely, stop
using the product and keep it away from children. If you think batteries might
have been swallowed or placed inside any part of the body, seek immediate
medical attention. Dispose of used button batteries immediately and safely.
Flat batteries can still be dangerous.
Disposal of Batteries (if applicable)
Never dispose of any types of batteries in fire or near excessive heat or direct sunlight. Overheated batteries can rupture or explode. If you are unsure of how or where to dispose of a battery, refer to your local ordinances for the proper location, method, etc.
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Alkaline batteries & lithium button cell batteries: You can safely dispose of alkaline and lithium button cell batteries with normal household waste. They do not pose a health or environmental risk during normal use or disposal. (Alkaline batteries are composed primarily of common metals like steel, zinc, and manganese.)
Do not dispose of large amounts of alkaline or lithium button cell batteries in a group. Used batteries are often not completely “dead.” Grouping them together can bring these “live” batteries into contact with one another, creating safety risks. To avoid this, insulate each battery with tape or other non-conductive material to ensure it does not discharge. Proven cost-effective and environmentally safe recycling processes are not yet universally available for alkaline and lithium button cell batteries. Some communities offer recycling or collection of these batteries. For more information, refer to your local ordinances or contact your local government. -
Lead-acid batteries: Dispose of lead-acid batteries by bringing them to an electronic waste center or recycling center, or dispose of them in accordance with your local ordinances. (Rechargeable lead-acid batteries are the same type used in automobiles and should be disposed of in a similar fashion.)