Samsung RS25H model side-by-side refrigerator error codes
- June 5, 2024
- Samsung
Table of Contents
Samsung RS25H model side-by-side refrigerator error codes
These error code explanations can help you diagnose a problem with Samsung your RS25H side-by-side refrigerators. For how-to information, visit the PartsDirect repair help section, which includes DIY help for major appliances, lawn and garden equipment, garage door openers, vacuum cleaners and more. Search for your model number to find a complete list of replacement parts for your refrigerator.
This type of refrigerator displays an error code on the freezer and refrigerator temperature digital displays when the control detects a component failure. The freezer temperature display shows the number designation of the code and the refrigerator temperature display shows E.
When the control detects a communication error between the control panel and the electronic control board, the freezer temperature display shows Er and the refrigerator display shows Pc.
Refer to the chart below to find the cause of the error code and get troubleshooting advice to clear the code.
The refrigerator may work properly even though the control displays an error code. A power outage can sometimes cause the control to detect a problem and display a code. The control may continue to display the code even if the component failure no longer exists. To reset the display so it shows freezer and refrigerator temperatures, press and hold the Energy Saver and Lighting buttons simultaneously for 8 seconds. The error code will disappear and the display will resume normal operations.
If the code reappears on the display, follow the troubleshooting steps in the chart below to fix the problem being detected and clear the code.
If you cleared an error code from the display and encounter cooling problems in the refrigerator, the component problem that caused the code likely still exists even though you cleared the code. You can redisplay a detected error code by pressing and holding the Energy Saver and Lighting buttons simultaneously for 8 seconds. The display will chime and display the code for 1 minute. The display will then revert back to showing freezer and refrigerator temperatures.
Follow the troubleshooting steps described for the code to fix the component failure and clear the code.
| Error Code | Condition | DIY Advice |
|---|---|---|
| 1 E | Freezer temperature sensor failure | Check/Repair |
Unplug the refrigerator and check the wire harness connection on the freezer temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and 29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (sky blue wire and gray wire on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.
How-to help
How to replace a refrigerator thermistor
Possible parts
Freezer temperature sensor, Electronic control board
2 E| Refrigerator compartment temperature sensor failure| Check/Repair
Unplug the refrigerator and check the wire harness connection on the
refrigerator compartment temperature sensor. Reconnect the wire harness if
it’s loose. If the wire harness connection is okay, check sensor resistance
using a multimeter. The meter should measure about 5,600 ohms if the sensor
temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and
11,700 ohms at 37 degrees. Replace the temperature sensor if resistance is off
by more than 10 percent. If sensor resistance is okay, reinstall the
temperature sensor and check the sensor’s wire harness connections to the
electronic control board (black wire and gray wire on CN30). Reconnect the
wires if loose. If the wire connections are okay, disconnect the sensor wires
from the electronic control board and measure resistance through the sensor’s
wires. The meter should read the same resistance as for the temperature
sensor. If the meter measures correct sensor resistance through the wires,
you’ll likely need to replace the electronic control board because it’s not
accurately detecting sensor resistance. Find and repair the sensor wiring
failure if the meter measures infinite resistance through the sensor wires.
How-to help
How to replace a refrigerator thermistor
Possible parts
Refrigerator compartment temperature sensor, Electronic control board
4 E| Freezer evaporator defrost temperature sensor failure| Check/Repair
Unplug the refrigerator and check the wire harness connection on the freezer
evaporator defrost temperature sensor. Reconnect the wire harness if it’s
loose. If the wire harness connection is okay, check sensor resistance using a
multimeter. The meter should measure about 5,600 ohms if the sensor
temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and
29,000 ohms at 0 degrees. Replace the temperature sensor if resistance is off
by more than 10 percent. If sensor resistance is okay, reinstall the
temperature sensor and check the sensor’s wire harness connections to the
electronic control board (blue wire and gray wire on CN30). Reconnect the
wires if loose. If the wire connections are okay, disconnect the sensor wires
from the electronic control board and measure resistance through the sensor’s
wires. The meter should read the same resistance as for the temperature
sensor. If the meter measures correct sensor resistance through the wires,
you’ll likely need to replace the electronic control board because it’s not
accurately detecting sensor resistance. Find and repair the sensor wiring
failure if the meter measures infinite resistance through the sensor wires.
Possible parts
Freezer evaporator defrost temperature sensor, Electronic control board
5 E| Refrigerator evaporator defrost temperature sensor failure|
Check/Repair
Unplug the refrigerator and check the wire harness connection on the
refrigerator evaporator defrost temperature sensor. Reconnect the wire harness
if it’s loose. If the wire harness connection is okay, check sensor resistance
using a multimeter. The meter should measure about 5,600 ohms if the sensor
temperature is 72 degrees (room temperature) and 13,290 ohms at 32 degrees.
Replace the temperature sensor if resistance is off by more than 10 percent.
If sensor resistance is okay, reinstall the temperature sensor and check the
sensor’s wire harness connections to the electronic control board (purple and
gray wires on CN30). Reconnect the wires if loose. If the wire connections are
okay, disconnect the sensor wires from the electronic control board and
measure resistance through the sensor’s wires. The meter should read the same
resistance as for the temperature sensor. If the meter measures correct sensor
resistance through the wires, you’ll likely need to replace the electronic
control board because it’s not accurately detecting sensor resistance. Find
and repair the sensor wiring failure if the meter measures infinite resistance
through the sensor wires.
Possible parts
Refrigerator evaporator defrost temperature sensor, Electronic control board
6 E| Ambient temperature sensor failure|
Check/Repair
Unplug the refrigerator and check the wire harness connection on the ambient temperature sensor. Reconnect the wire harness if it’s loose. If the wire harness connection is okay, check sensor resistance using a multimeter. The meter should measure about 5,600 ohms if the sensor temperature is 72 degrees (room temperature). Replace the temperature sensor if resistance is off by more than 10 percent. If sensor resistance is okay, reinstall the temperature sensor and check the sensor’s wire harness connections to the electronic control board (yellow wires on CN30). Reconnect the wires if loose. If the wire connections are okay, disconnect the sensor wires from the electronic control board and measure resistance through the sensor’s wires. The meter should read the same resistance as for the temperature sensor. If the meter measures correct sensor resistance through the wires, you’ll likely need to replace the electronic control board because it’s not accurately detecting sensor resistance. Find and repair the sensor wiring failure if the meter measures infinite resistance through the sensor wires.
Possible parts
Ambient temperature sensor, Electronic control board
8 E| Ice maker temperature sensor failure| Check/Repair
Unplug the refrigerator and check the ice maker wire harness connection.
Reconnect the wire harness if it’s loose. If the ice maker wire harness
connection is okay, check the ice maker temperature sensor resistance (through
the white wires that connect the sensor to the ice maker harness plug) using a
multimeter. The meter should measure about 5,600 ohms if the sensor
temperature is 72 degrees (room temperature), 13,290 ohms at 32 degrees and
29,000 ohms at 0 degrees. Replace the ice maker if resistance is off by more
than 10 percent (the temperature sensor comes with the ice maker and isn’t
available separately). If sensor resistance is okay, reinstall the ice maker
and check the ice maker temperature sensor’s wire harness connections to the
electronic control board (white/black and gray wires on CN90). Reconnect the
wires if loose. If the wire connections are okay, disconnect the sensor wires
from the electronic control board and measure resistance through the sensor’s
wires. The meter should read the same resistance as for the temperature
sensor. If the meter measures correct sensor resistance through the wires,
you’ll likely need to replace the electronic control board because it’s not
accurately detecting sensor resistance. Find and repair the sensor wiring
failure if the meter measures incorrect resistance through the ice maker
temperature sensor wires.
Possible parts
Ice maker, Electronic control board
13 E| Humidity sensor failure| Check/Repair
Unplug the refrigerator and check the humidity sensor wire harness connection.
Reconnect the wire harness if it’s loose. If the humidity sensor wire harness
connection is okay, unplug the humidity sensor and check resistance through
the yellow and gray humidity sensor wires using a multimeter. The meter should
measure around 50 ohms of resistance. If the meter measures infinite
resistance or near 0 resistance, replace the humidity sensor. If humidity
sensor resistance through the yellow and gray wires is around 50 ohms, plug
the humidity sensor back into the wire harness and check resistance through
the brown and gray wires on CN30 of the electronic control board. If the meter
measures around 50 ohms through the brown and gray wires that connect the
humidity sensor to the control board, then you’ll likely need to replace the
electronic control board because it isn’t accurately detecting humidity sensor
resistance. Find and repair the humidity sensor wiring failure if the meter
measures incorrect resistance through the brown and gray humidity sensor wires
that connect to the control board.
Possible parts
Humidity sensor, Electronic control board
21 E| Freezer evaporator fan failure| Check/Repair
Unplug the refrigerator and check the wire harness connections on the freezer
evaporator fan. Reconnect any loose wires. Check for evaporator frost and ice
buildup that can block fan blade rotation. Defrost any ice buildup from the
evaporator. Check the freezer evaporator fan wiring connections (yellow, gray
and black wires) on the CN75 electronic control board connector. Reconnect any
loose wires. If the wiring connections are okay, replace the freezer
evaporator fan.
How-to help
How to replace an evaporator fan motor in a side-by-side
refrigerator
Possible parts
Freezer evaporator fan
22 E| Refrigerator evaporator fan failure| Check/Repair
Unplug the refrigerator and check the wire harness connections on the
refrigerator evaporator fan. Reconnect any loose wires. Check for evaporator
frost and ice buildup that can block fan blade rotation. Defrost any ice
buildup from the evaporator. Check the refrigerator evaporator fan wiring
connections (orange, gray and brown wires) on the CN75 electronic control
board connector. Reconnect any loose wires. If the wiring connections are
okay, replace the refrigerator evaporator fan.
Possible parts
Refrigerator evaporator fan
23 E| Condenser fan failure| Check/Repair
Unplug the refrigerator and check the wire harness connections on the
condenser fan. Reconnect any loose wires. Check for and remove an obstruction
that could block the condenser fan blade from spinning. Check the condenser
fan wiring connections (sky blue, gray and red wires) on the CN75 electronic
control board connector. Reconnect any loose wires. If the wiring connections
are okay, replace the refrigerator condenser fan.
Possible parts
Condenser fan
24 E| Freezer evaporator defrost system failure| Check/Repair
Unplug the refrigerator and check the wiring connection of the freezer defrost
heater assembly to the electronic control board (brown wire on CN70).
Reconnect the wire if it’s loose. If that wiring connection is okay, check the
freezer evaporator defrost temperature sensor as described in troubleshooting
for the 4 E error code. Replace the sensor if its resistance is off by more
than 10 percent because a faulty defrost temperature sensor can prevent the
defrost system from working. If the sensor is good, check resistance through
the defrost heater using a multimeter. The meter should measure about 66 ohms
of resistance through the defrost heater. Replace the defrost heater if the
meter measures infinite resistance. If the defrost heater is good, measure
resistance through the defrost bi-metal thermostat. The meter should measure
near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the
defrost bi-metal thermostat if the meter measures infinite resistance. If the
defrost bi-metal thermostat is good, measure the resistance through the
defrost thermal fuse. The meter should measure near 0 ohms of resistance
through the thermal fuse. Replace the thermal fuse if the meter measures
infinite resistance. If the defrost thermal fuse is good, check for wiring
damage and repair any damaged wire. If the wiring is good, then you may need
to replace the electronic control board if it isn’t turning on the defrost
heater during the automatic defrost cycle
Possible parts
Freezer defrost heater, Freezer evaporator defrost temperature sensor, Freezer defrost bi-metal thermostat, Freezer defrost thermal fuse, Electronic control board
25 E| Refrigerator evaporator defrost system failure| Check/Repair
Unplug the refrigerator and check the wiring connection of the refrigerator
defrost heater assembly to the electronic control board (white wire on CN70).
Reconnect the wire if it’s loose. If that wiring connection is okay, check the
refrigerator evaporator defrost temperature sensor as described in
troubleshooting for the 5 E error code. Replace the refrigerator evaporator
defrost temperature sensor if its resistance is off by more than 10 percent
because a faulty defrost temperature sensor can prevent the defrost system
from working. If the sensor is good, check resistance through the defrost
heater using a multimeter. The meter should measure about 102 ohms of
resistance through the defrost heater. Replace the defrost heater if the meter
measures infinite resistance. If the defrost heater is good, measure
resistance through the defrost bi-metal thermostat. The meter should measure
near 0 ohms of resistance through the defrost bi-metal thermostat. Replace the
defrost bi-metal thermostat if the meter measures infinite resistance. If the
defrost bi-metal thermostat is good, measure the resistance through the
defrost thermal fuse. The meter should measure near 0 ohms of resistance
through the thermal fuse. Replace the thermal fuse if the meter measures
infinite resistance. If the defrost thermal fuse is good, check for wiring
damage and repair any damaged wire. If the wiring is good, then you may need
to replace the electronic control board if it isn’t turning on the defrost
heater during the automatic defrost cycle.
Possible parts
Refrigerator defrost heater, Refrigerator defrost bi-metal thermostat,
Refrigerator defrost thermal fuse, Refrigerator evaporator defrost temperature
sensor, Electronic control board
26 E| Ice maker failure| Check/Repair
Unplug the refrigerator and check the ice maker wire harness connection.
Reconnect the ice maker wire harness plug if it’s loose. If the wire harness
connection is okay, check the ice maker wire harness connections on the
electronic control board (all wires on the CN90 connector). Reconnect any
loose wires. If the ice maker wiring connections to the electronic control
board are okay, replace the ice maker.
Possible parts
Ice maker
41 E or Pc Er| Communication error between the control panel and electronic
control board| Check/Repair
Unplug the refrigerator and check the wire harness connections between the
control panel and the electronic control board. Reconnect any loose wires. If
wiring connections are sound, you’ll likely need to replace the electronic
control board. If the problem continues, replace the control panel.
Possible parts
Electronic control board, Control panel
71 E| Freezer compartment temperature too high| Check/Repair
If the freezer door was left open, close the door and allow the freezer
compartment to cool down. The code disappears once freezer compartment cools
to normal temperature. If the code appears when the freezer temperature is
normal (around 0 degrees), follow the steps in the 1 E error code
troubleshooting to check the freezer temperature sensor. Replace the sensor if
its resistance is off by more than 10 percent because a faulty temperature
sensor could cause the 71 E error code
Possible parts
Freezer temperature sensor
72 E| Refrigerator compartment temperature too high| Check/Repair
If the refrigerator door was left open, close the door and allow the
refrigerator compartment to cool down. The code disappears once refrigerator
compartment cools to normal temperature. If the code appears when refrigerator
compartment temperature is normal (around 37 degrees), follow the steps in the
2 E error code troubleshooting to check the refrigerator compartment
temperature sensor. Replace the sensor if its resistance is off by more than
10 percent because a faulty temperature sensor could cause the 72 E error
code.
Possible parts
Refrigerator compartment temperature sensor
81 E| Compressor failed to start| Check/Repair
Unplug the refrigerator and check the wire harness connections between the
inverter board and compressor. Reconnect any loose wires and repair any
damaged wires. If wiring connections are okay, call a service technician to
diagnose and repair the compressor failure. The technician will need to
conduct live voltage checks to determine the cause of the problem.
82 E| Inverter board failure| Check/Repair
Unplug the refrigerator and check wire harness connections between the
electronic control board and inverter control board. Reconnect any loose
wires. Check wiring connections between the inverter board and compressor.
Reconnect any loose wires and repair any damaged wires. If all wiring
connections are okay, call a service technician to diagnose and repair the
failure. The technician will need to conduct live voltage checks to determine
the cause of the problem.
83 E| Compressor is drawing abnormal current|
Check/Repair
Unplug the refrigerator and check the wire harness connections between the refrigerator inverter board and compressor. Reconnect any loose wires and repair any damaged wires. If wiring connections are okay, call a service technician to diagnose and attempt to repair the failure. The technician will need to conduct live voltage and current checks to determine the cause of the problem.
84 E| Compressor locked| Check/Repair
Call a service technician to diagnose and repair this failure. The technician
will likely need to replace the compressor. That repair requires the recovery
and recharge of refrigerant.
85 E| Voltage supply to the compressor is too low| Check/Repair
Call a service technician to diagnose and repair the failure. The technician
will need to conduct live voltage checks to determine the cause of the
problem.
86 E|
Voltage supply to the compressor is too high
| Check/Repair
Call a service technician to diagnose and repair the failure. The technician
will need to conduct live voltage checks to determine the cause of the
problem.
| |
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