NANO RX2000 Digital Rechargeable Hearing Amplifier Set User Manual

Hearing Aids

USER MANUAL
RX2000
Digital

Welcome!

On behalf of Nano , we’d like to congratulate you for your purchase. Our products have helped thousands of satisfied customers and we are passionate about helping you find an affordable solution to your hearing loss challenges.
Your new device is the perfect mix of price and quality, and we are confident it will help you hear more clearly. Becoming comfortable with using the device will take time, so practice wearing it while speaking with friends and family, while watching TV, listening to music, or your favorite activity involving sound!

The How-to’s

Please visit the tutorial section on Nano’s website – you’ll be able to find the manuals and many video tutorials on how to use your new device.
Check the quick-start guide if you wish to check a quick setup to start using your hearing aids right away. Read the manual in its entirety to get familiar with your device.
If you still have questions, you may contact us at: 480-637-7541
support@nanohearingaids.com
so our friendly team of hearing journey guides can help you with whatever questions you may have.
Welcome to the nano family!

Thank you for your purchase at Nano!,
We at Nano, care about our customer’s hearing journey and their experiences.
Once you receive your package, please call our helpful
Welcome team to assist you with setting up and powering your devices.
Welcome Team
+1 480-424-4976

What’s Included?

Getting to know your rx2000

Knowing your device

Charging your device

1. Plug your wall charger into an electrical outlet. Charge your device for 8 hours before using it for the first time, consequent charges shouldn’t exceed 4+ hours.
2. Plug your USB into the wall charger. Plug the other end of the USB cable into your device.
3. The charging case will stay a solid green when fully charged. Individual charging indicators will be orange while charging, and solid green when done. If you don’t have a charging case, simply connect the hearing aids to the USB included and connect the other end to the wall charger directly.

The charging case can hold up to 3 charges for the pair, or 6 charges for a single hearing aid. Do not charge for more than 4 hours.
Note: charging case design may vary.

Need extra accessories?:
We have extra accessories available. Call 480-336-9292 or visit www.nanohearingaids.com

1. Choose a dome size. Place the device behind your ear.
2. Hold the end of the thin tube close by the dome and gently insert the dome into your ear canal. The dome should fit in a snug, but not too tight.
3. Using your index finger, press the stabilizer until it’s inside of your ear. Cut it if necessary.

Before start using your new device, we recommend you remove any excess wax that may have accumulated in the ear canal. A professional ear cleaning may be necessary.

Wearing Your Device

PLEASE CHECK THE NEXT PAGES FOR REFERENCE

*Tip: If you find your hearing device is not comfortable, try shuffling and adjusting it until it fits nicely. Your ears are not yet adjusted to feeling the hearing aids inside of them, but they will quickly get used to the sensation.

If you find the stabilization bar too long, you can simply cut it. It won’t affect the functionality of the thin tubes. If you feel like its not working or it simply doesn’t feel comfortable, feel free to cut it completely.

How to clean your device

1. After removing your device from your ear, take the ear dome out of the device.
2. Clean the ear dome verifying there is no wax buildup or debris covering its hole, you can clean it with warm water and soft soap and gently massage the dome until it’s free of wax,
3. If necessary, also clean the thin tubes using soap and water. Make sure to take them off of the device first.
4. Clean with a dry wipe and let the device dry. Install the ear-dome and thin tubes.

TURNING ON/OFF + Adjusting The volume

Turn on / off (Press 3 seconds)

To increase or decrease the volume, simply press the top of the rocker switch to increase the volume and the bottom of the rocker switch to decrease the volume. You have 6 levels of volume to choose from.

Adjusting Modes

Modes can change the way your device adapts to the environment. If you’re having issues with the clarity of the sound, change between modes. To do so, press and hold the ON/OFF button quickly. A beep will confirm that you changed modes.

P1: Normal P2: Noise reduction
For quiet environments. Higher clarity on sound.
P3: Conversation P4: Outdoor
For very noisy One-on-one conversation.

Checking and installing the Dome size

Check to see if you’re wearing the correct dome size by gently shaking your head up and down and then side to side while chewing. If the domes slide out, it’s too small.
A bigger than needed one will feel uncomfortable inside the ear canal.

Installing a dome

Changing hin tubes

1. When you feel the tube is completely loose, pull it out of the device. Clean it or replace it as needed.
2. Grab your hearing device firmly with one hand and rotate counter-clockwise with the other. Make sure you don’t yank out the tubes or they could get damaged.
3. To reinsert a tube or to attach a brand new thin tube to the hearing device, simply rotate clockwise until you feel the tube solidly in place.

Note: Left Ear Tube and Right Ear Tube have marked either Blue or Red to be identified.

Attaching the ear tube: Insert the tubing base into the tube socket, and rotate them clockwise with your thumb & forefinger until it clicks into place.

Troubleshooting

FIXING COMMON ISSUES OF YOUR DEVICE

Feedback / Chirping:
If you hear a high-pitched sound when you put the device in the ear canal, you’re having feedback. Change between different dome sizes to one that fits better, and insert the device as swiftly as possible to avoid feedback.

Battery doesn’t last:
Make sure you’re turning off your device when you’re not using it, and remember to NEVER charge it for more than 4 hours, as it can cause damage. The only time in which you should charge your device for 7´hours is the first time you charge it – before actually using it.

Failure

| Possible Reason|

Solution

---|---|---
Battery is not charging correctly| The plugin is not plugged in/well| Check if the plug is plugged well
Check if the 11DV AC plug has power in
Check if the plug works
The USB cable is not connected well.| Check if both ends of the USB cable are loose, and replug them.
A hearing aid is placed in the right place| Replug the USB cable or check if the cable works
Charging contact is dirty| Clean with 95% alcohol

Follow the next steps if the battery issue persists:
Charge your device for 10 minutes. Turn it on until the battery drains itself out – until the device is “completely dead”, so to speak. When this happens, charge it for 4 hours. If the problem persists, give us a call.

Volume / Amplification is not enough :
Our devices have a great amplification level. If your ears are clogged with wax the sound is reduced. Most of the time, this is the result of not having a professional ear cleaning. Please, refer to your family physician to get an evaluation and a professional ear cleaning.

Hearing Journey

Week 1
Some sounds may seem too loud, and sometimes you’ll feel like the sounds you’re hearing are “on the inside of a cave or a tunnel” – maybe you hear them far away. This is completely normal and a sign that the aids are working.  The more you wear your new hearing aids, the better your brain will adjust itself to them.
Week 2
Hearing new sounds you haven’t heard in a long time can be exciting but a bit overwhelming! As you wear them more and more, conversations will become easier, and you may even need to lower the volume on the TV or ask people to lower their voices.
Week 3
Experiment with the different volumes and ambiance modes your HA has. Keep wearing them for as long as you can, every day, and also make sure you’re cleaning them properly. The “tunnel” effect should subside slowly. Some people may stop experiencing the effect by now.
Week 4
After 4 weeks, a hearing will be much easier and you’ll feel more present in conversations. You’ll be able to enjoy life to the fullest as your brain will have adapted to the sounds you’re hearing again. Some people take up to 5 or 6 weeks to reach this stage. Keep being patient!

60-day hearing journey contest

You can win a free $200 coupon!
Just wear your hearing aids for 60 days, and send a picture to: challenge@nanohearingaids.com
with a picture of you wearing your device and your order number, and our team will reply with a coupon valid for future hearing aids purchases just for you!

Tech Specs

Nano Hearing Aids
1761 S Mojave Rd Suite B
Las Vegas, NV 89104
www.NanoHearingAids.com
hello@nanohearingaids.com
Call for customer support
480-637-7541

References

• Nano Hearing Aids | Revolutionary OTC Hearing Aids for 85% Less

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