Aqara Smart Hub E1 App User Guide

Aqara Smart Hub E1 App

Product Information

The Aqara Hub E1 is a smart home device that allows you to connect and control various Aqara child devices. It supports Zigbee connectivity and does not support Thread. The hub has a Wi-Fi relay function that extends the signal coverage for other Wi-Fi-applicable devices. It does not have a built-in loudspeaker or buzzer for local audio alarms. The hub also has a Preventing accidental deletion feature to prevent network disconnection due to misoperation.

Product Usage Instructions

To connect the Aqara Hub E1 with the Aqara Home app, follow these steps:

1. Ensure your phone is connected to a 2.4GHz band Wi-Fi.
2. In the app, select Accessories > + > Aqara Hub E1.
3. Long press the reset button on the hub for 10 seconds until the indicator blinks yellow.
4. Follow the instructions in the app to complete the pairing process.

To troubleshoot if the Aqara Hub E1 fails to pair with the app, follow these steps:

1. Keep your phone close to the hub and ensure the hub is blinking yellow.
2. Connect the hub to a 2.4GHz band Wi-Fi and switch off the 5GHz if your router transmits on both bands.
3. Ensure there are no special characters in the Wi-Fi name and disable the forbid sending mDNS to wireless clients setting if using a business router.
4. Try connecting with another Wi-Fi network or creating a Wi-Fi hotspot with your phone to test for weak Wi-Fi signals.
5. Long press the reset button on the Aqara Hub E1 until the yellow light blinks to confirm the app prompt for connection.
6. If multiple attempts fail, restart your phone to clear the memory cache.

The maximum communication distance between the Aqara child devices and the Aqara Hub E1 is 7-10 meters (275-393 inches) when separated by a wall. When separated by multiple walls, it is recommended to connect the devices as close as possible to ensure reliable communication. The recommended distance between the router and the Aqara Hub E1 is no more than 10 meters (393 inches) without any obstacles.

To enable the Wi-Fi relay function of the Aqara Hub E1:

1. Open the app and go to Settings – Wi-Fi Relay.
2. The hub will generate new WLAN hotspots after being connected to the home wireless router, enlarging the signal coverage for other Wi-Fi-applicable devices.
3. The default hotspot name and password can be changed by users.

Please note that the Aqara Hub E1 does not have a built-in loudspeaker or buzzer, so it does not support local audio alarms. It also has a Preventing accidental deletion feature to avoid network disconnection due to misoperation. If you need to unbind the device, it can only be done through the app when the device is connected to the network normally.

Instructions

How do I connect the Aqara Hub E1 with the app?

• To pair the Aqara Hub E1 with the Aqara Home app, please make sure your phone is connected to a 2.4GHz band Wi-Fi.
• Select Accessories>”+”>select Aqara Hub E1>long press on the reset button for 10 until the indicator blinks yellow and follow the instructions.

Does the Aqara Hub E1 support Thread?

• Aqara Hub E1 is a product with Zigbee connectivity, not support Thread

What is the maximum communication distance between the Aqara child devices and the Aqara Hub E1?

• The communication distance between the Aqara child devices and the Aqara Hub E1 can reach 7-10 meters (275-393 inches) when separated by a wall; when separated by multiple walls, it is recommended to connect as close as possible.

What if the Aqara Hub E1 fails to pair with the app?

• Please follow the steps below:

1. Keep the phone close to the hub and make sure the hub is blinking yellow.
2. Connect the hub to a 2.4GHz band Wi-Fi and switch off the 5GHz if the router transmits on both bands.
3. Make sure there are no special characters in the Wi-Fi name and, if it is a router for business, disable the “forbid sending mDNS to wireless clients” setting.
4. Try with another Wi-Fi or creating a Wi-Fi hotspot with a phone can be even better, so you can know whether the pairing failed because the previous Wi-Fi signal is weak.
5. Try to long-press the reset button of the Aqara Hub E1 until the yellow light blinks, confirming what app the hub is prompted to connect to, and make switch operation when needed.
6. If the pairing has failed after multiple attempts, you may need to restart your phone to clear the memory cache.

What is the Wi-Fi relay function of Aqara Hub E1? How to enable it?

1. Wi-Fi relay means that Aqara Hub E1 will generate new WLAN hotspots after being connected to the home wireless router to enlarge the signal cover for other Wi-Fi-applicable devices to connect, which can be used in places with poor Wi-Fi signal including hallway and entry doors and supports up to two accessories.
2. The Wi-Fi relay function can be enabled in the “Settings” – “Wi-Fi Relay” of the app. The device has a default hotspot name and password, which can be changed by users

How far is the recommended distance between the router and the Aqara Hub E1?

• The recommended distance between the router and the Aqara Hub E1 is no more than 10 meters (393 inches), without any obstacles.

Does the hub have an alarm function?

• The hub has no built-in loudspeaker or buzzer, so it does not support the local audio alarm.

What is the “Preventing accidental deletion” of the hub?

1. The “Preventing accidental deletion” of the hub is provided for the purpose of avoiding the network disconnection of the device due to the misoperation of the function buttons (for example, press and hold a function button for 10s). After enabling this function, the device can only be unbound through the app (when the device is connected to the network normally).
2. The function can be enabled by selecting ” Preventing accidental deletion settings” in the hub settings in the app.

How do I choose the Aqara Hub E1 installation location?

1. The Aqara Hub E1 can be used with a standard USB interface with an output power higher than
2. 5W (5V/0.5A), such as sockets, plugs, power adapters, and appliances with USB power supply interface.

How many Zigbee accessories can be paired with the Aqara Hub E1?

1. This hub supports up to 32 Zigbee end devices.
2. If you want to add more Zigbee end devices, you can add a Zigbee router to the hub first, and then add further Zigbee end devices. The Zigbee router has extended functionality. After expansion, the hub can support up to 128 Zigbee accessories.
3. Among the Zigbee products of the Aqara, the product powered by the neutral and live wires is a router, and the product powered by the live wire or by the battery is an end device. Each router can extend to support 16 end devices.

How do I check the firmware version of the Aqara Hub E1?

• Ensure that your phone and the Aqara Hub E1 are connected to the same Wi-Fi network. Open the Aqara Home app. Under the Accessories page, select the hub to be upgraded, enter the hub details page, and click firmware to upgrade.

How do I restore the Aqara Hub E1 to factory settings?

1. Press and hold the hub button for 10 seconds until the yellow light flashes, indicating that the factory settings have been restored. This operation will not delete the set times, battery, and list of accessories.
2. Press the hub button 10 times in rapid succession. After the yellow light flashes, it indicates that the factory settings have been restored. This operation will delete all the data such as the timing, battery level, and sub-device ist of the accessories.

How can I control the Aqara Hub E1 and its child devices remotely?

• Once the hub is connected to a stable Wi-Fi, you can send commands from the app to the Aqara Hub E1 and the child devices.
• To perform remote control with the Apple Home app, you need to set up a HomePod or Apple TV (tvOS 11.0 or above) or an iPad (iOS 12.0 or above) as the HomeKit hub under the same Wi-Fi as the
• Aqara Hub E1, with stable internet access, logging in with the same Apple ID as the iPhone. Currently, iPad, HomePod or Apple TV can be set up to be the home hub.

Hub failed to add successfully, prompt “Accessories added”?

• Please delete the previously added hub in the “Home” or “Aqara Home” app, then restart the phone’s Wi-Fi, then press and hold the hub button for 10 seconds to reset the hub until the yellow light flashes, and then add the hub again.

I have connected the E1 hub to the Aqara Home app, but why I can’t discover the Aqara devices in Alexa？

• Please note, you will not see the E1 Hub in Alexa as the hub E1 doesn’t have the night light as Aqara hub M1S, the hub function of the hub E1 supports Alexa, which means you will see compatible child devices that you have paired with the E1 Hub.
• The compatible Alexa devices are Aqara Door and Window Sensor, Aqara motion sensor, Temperature and Humidity Sensor, Smart Plug (US), Aqara Wall Switch, Roller Shade Driver E1, and Motion Sensor P1.

I have connected the E1 hub to the Aqara Home app, but why I can’t find the Aqara devices in Google？

• Please note, you will not see the E1 Hub in Google as the hub E1 doesn’t have the night light as Aqara hub M1S, the hub function of the hub E1 supports Google, which means you will see compatible child devices that you have paired with the Hub E1.
• The compatible Google devices are Aqara Door and Window sensor, Aqara Temperature and Humidity sensor, Aqara smart plug, Aqara Wall Switch.

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