dreame V12 Pro Cordless Stick Vacuum User Manual

: June 5, 2024
: dreame

Table of Contents

Safety Instructions
Product Overview
Installation
Charging
**How to Use
**Care & Maintenance
FAQ
Specifications
References
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V12 Pro
Cordless Stick Vacuum
User Manual

THANK YOU
FOR PURCHASING THIS DREAME VACUUM CLEANER.
Registration Quick Start
Welcome to register a Dreame account by scanning the QR code.
You are available for the User Manual and Special Offers.

dreame V12 Pro Cordless Stick Vacuum - QR code https://www.dreame-technology.com/pages/dreame-care

With it, you are obtaining a high-quality product that is engineered for optimal performance. If you have any questions about the product, please contact us: aftersales@dreame.tech.

Safety Instructions

To prevent accidents including electric shock or fire caused by improper use, please read this manual carefully before use and retain it for future reference.
Warning

This product can be used by children aged 8 years and above and persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge under
the supervision of a parent or guardian to ensure safe operation and to avoid any risk of hazards. Cleaning and maintenance shall not be made by children without supervision.
The vacuum is not a toy. Children shall not play with or operate this product. Please exercise caution when using the vacuum near children. Do not allow children to clean
or maintain the vacuum unless supervised by a parent or guardian.
Do not use the vacuum outdoors or on wet surfaces. Only use the vacuum on dry indoor surfaces. Do not touch the plug or any part of the vacuum with wet hands.
To reduce the risk of fire, explosion, or injury, check to make sure the lithium battery and charging adapter are undamaged before use. Do not use the vacuum if either the
lithium battery or charger is damaged.
The smart multi-brush bar, mini motorized brush, battery, carbon fiber rod, and vacuum are electrically conductive and should not be immersed in water or other
liquid. Make sure to dry all filters after cleaning.
Prevent injury caused by moving parts. Turn off the vacuum before cleaning the smart multi-brush bar. The smart multi-brush bar, dust cup, and filter must all be properly
installed before using the vacuum.
Only use the original charging adapter. Never use an unoriginal adapter.
Do not use the vacuum to pick up flammable or combustible liquids, such as gasoline, bleach, ammonia, drain cleaners, or other liquids.
Do not use the vacuum to pick up drywall particles, ashes like fireplace ash, or smoking or burning materials such as coal, cigarette butts, or matches.
Check the area to be cleaned before use. To prevent the openings from being blocked, clear the larger paper, spitball, plastic cloth, or sharp objects such as glass, nails, screws, coins, etc., and any object which is larger than the openings.
Keep hair, loose clothing, fingers, and other parts of the body away from the vacuum’s openings and moving parts. Do not point the hose, wand, or tools at your eyes or ears or put them in your mouth.
Do not put any object into the vacuum’s openings. Do not use the vacuum with any opening blocked. Keep free of dust, lint, hair, or other items which may reduce airflow.
Do not lean the vacuum against a chair, table, or another unstable surface, as this may
cause damage to the machine or personal injury. If the vacuum becomes damaged or is otherwise malfunctioning, please contact our authorized service department. Never
attempt to disassemble the device on your own.
All instructions in the manual for recharging the battery must be strictly followed. Failure to properly charge the battery within the specified temperature range could damage the battery.
Only use accessories and replacement parts that are approved by Dreame.
Make sure the vacuum is unplugged when not used for extended periods as well as prior to performing any maintenance or repairs.
Please be extra careful when using the vacuum to clean stairs.
Do not install, charge, or use this product outdoors, in bathrooms, or around a pool.
Fire Hazard Warning: Do not apply any type of fragrance to the vacuum’s filter. These types of products are known to contain flammable chemicals which may cause the
vacuum to catch fire.
Do not use and store in extremely hot or cold environments (below 0℃ /32° F or above 40℃ /104° F). Please charge the cordless vacuum at temperatures above 0℃ /32° F and below 40℃ /104° F.
Use only the rotating mop nozzle (not included, model: VRM01) approved by Dreame. See the Rotating Mop Nozzle User Manual for safety information and user instructions.
This product is designed for home use only.

We, Dreame Trading (Tianjin) Co., Ltd., hereby, declare that this equipment is in compliance with the applicable Directives and European Norms, and amendments.
The full text of the EU declaration of conformity is available at the following internet address: www.dreame-technology.com
For detailed e-manual, please go to https://www.dreame-technology.com/pages /user-manuals-and-faqs

Product Overview

Component Names

Accessories

Note: The images in this manual are for illustrative purposes only. The actual product may differ.

Installation

Vacuum Installation Diagram Accessories Installation Diagram Accessories Installation Diagram2-in-1 Charging & Storage Mount Installation Diagram
The 2-in-1 charging & storage mount is an optional accessory. You can install it based on your needs.
Note: The 2-in-1 charging & storage mount should be installed in a cool, dry place with an electrical outlet nearby. Prior to installing, ensure that there are no electrical wires or
pipes in the space directly behind where the mount will be installed.
1. Paste the mounting template sticker on the wall and keep it parallel to the ground. It is recommended that the bottom of the sticker is at least 119 cm off the ground.
2. Use a power drill with an 8mm drill bit to drill a hole into each marker on the mounting template sticker, then insert a wall plug into each hole.
3. Align the locating holes on the mount with the holes on the wall. Fasten it to the wall with the included screws. Recommended mounting height: The bottom of the mounting template sticker should be at least 119 cm from the ground.

Charging

Fully charge the vacuum before using it for the first time.
Note:
• The vacuum cannot be used while charging.
• A full charge will take about 4 hours. Vacuuming in Turbo Mode for a prolonged period will cause the battery to heat up, which increases charging time. Allow the vacuum to
cool down for 30 minutes before charging it. LED Battery Status Indicator
Blinking
On
Off

| Low battery
---|---
| Half battery
| Nearly full
| Fully charged

Note: Once the vacuum is fully charged, the indicator will turn off after 5 minutes, and the vacuum will enter the energy-saving mode.

**How to Use

**

Function introduction of Display Screen Electronic Lock/Reset Filter

Press briefly to enter/exit the lock status
Press and hold for 1.5 seconds to enter the filter reset interface

Switching Suction Level/Setting Language

Click to switch between Eco Mode, Auto Mode, Med Mode, and Turbo Mode
Press and hold for 3 seconds to enter the language setting interface

Note: If you need to pay attention to any abnormality during the use of the product, a prompt will appear on the screen. You should follow the instructions on the screen to keep the performance normal.
Setting Language
Press and hold for 3 seconds to enter the language selection interface
Click to scroll through the language list, select a language
And then press and hold for 3 seconds to save your setting
Note:

If there is no operation for more than 15 seconds, the display will be turned off.
When the smart multi-brush bar is attached, the vacuum will automatically switch the suction level between the floor/tile and the carpet.
Stop the vacuum at any time while cleaning. It will continue to use the last selected suction level when starting again.

Cleaning Mode
There are two working methods for the vacuum, which can be selected based on your own needs.
Method 1: Discontinuous Cleaning Mode
Press and hold the switch of the vacuum to enable this mode, and release it to stop immediately. dreame V12 Pro Cordless Stick Vacuum - Cleaning
Mode Method 2: Continuous Cleaning Mode (Electronic Lock)
Click the electronic lock key to switch to Continuous Cleaning Mode, and then briefly press the on/off switch to keep the vacuum in Continuous Cleaning Mode.
Use the electronic lock to free your finger from fatigue caused by holding the switch. Note:

In this mode, briefly press the on/off switch to suspend the operation or start again and the working model of the vacuum will not change.
Click the electronic lock again to quit Continuous Cleaning Mode.

Using Different Accessories
Smart Multi-Brush Bar
For cleaning floors such as marble, tile, and low pile carpet. When Auto Mode is activated, the vacuum will automatically adjust its suction level depending on the surface type.

dreame V12 Pro Cordless Stick Vacuum - Multi Brush Bar Note: The smart multi-brush bar can be attached directly to the vacuum.

Mini Motorized Brush
For vacuuming dirt, pet hair, and other stubborn debris from sofas, bedding, and other fabric surfaces.

dreame V12 Pro Cordless Stick Vacuum - Mini Motorized
Brush Note: It is not recommended to vacuum on fragile surfaces, such as silk.

2-in-1 Brush Nozzle
For vacuuming dust from curtains, keyboards, ceilings, sofas, vehicle interiors, coffee tables, etc. dreame V12 Pro Cordless Stick Vacuum - Brush
Nozzle Soft Dusting Brush
Suitable for vacuuming on LCDs, keyboards, lampshades, curtains, shutters, and other surfaces of fragile objects. Note:

If any rotating part becomes stuck, the vacuum may shut off automatically. Remove any trapped objects so the device can function normally.
When the battery becomes overheated, the vacuum will automatically shut off. Wait until the battery temperature returns to normal, then the vacuum will work normally.

Extension Hose
It is suitable for vacuuming the corners that are not easily accessible such as drawers and cars’ interiors when used with a soft dusting brush or a 2-in-1 brush nozzle. Flexible Adapter
Bending and extending the rod with one click can easily reach under low-lying furniture, such as bed and sofa. dreame V12 Pro Cordless Stick Vacuum -
Flexible Adapter Note: Flexible adapter is suitable for vacuuming low furniture, and is not recommended to connect to the vacuum all the time in daily floor cleaning.
LED Crevice Nozzle
The nozzle is equipped with a thin suction opening and LED light. It is suitable for vacuuming debris in narrow places. dreame V12 Pro Cordless Stick
Vacuum - LED Crevice Nozzle Note: The LED crevice nozzle can be used with an extension hose (The LED crevice nozzle does not light when it is connected o the non-conductive extension hose).
How to Use
If you need to pay attention to any abnormality during the use of the product, a prompt will be shown on the screen. You should follow the instructions on the screen to keep the performance normal.

| Air duct blocked| Check whether the dust cup, carbon fiber rod, and smart multi-brush bar are blocked.
---|---|---
| Roller brush stuck| Refer to the maintenance guide
[Cleaning the Smart Multi-Brush Bar] section to clean the fiber material and hairs wrapped around the oiler brush.
| Replace the filter| Refer to the maintenance manual [Cleaning Filter] section to
remove the filter and replace it.
| Reset Filter (5 seconds)| Press and hold the button 8 for 5 seconds to enter the countdown to reset the filter. Wait until appears on the screen, and the reset is successful.
| The battery runs out| Please charge as soon as possible.
| Low battery capacity| Please charge as soon as possible.
| Battery is overheating| Please wait and continue to use after the battery temperature is normal.
| Error| Please contact our after-sales service department for maintenance.

**Care & Maintenance

**

Tips:

Before cleaning the dust cup, disconnect the adapter and keep the vacuum’s power switch in the off position. And do not press its power button.
Always use genuine parts to keep your warranty from becoming void.
If the vacuum is not used for an extended period, fully charge it, unplug its power adapter, and store it in a cool, low-humidity environment away from direct sunlight. To
avoid over-discharging the battery, recharge the vacuum at least once every 3 months.

Cleaning the Vacuum
Wipe the vacuum with a soft dry cloth.
Cleaning the Dust Cup
The vacuum’s cleaning ability will be reduced if the dust cup is filled to the “MAX” mark. To retain performance, remember to empty the cup.

Empty the dust cup: Press the release button on the bottom of the cup, then empty its contents.
Clean the dust cup: Use a dry cloth or paper towel to wipe the dust from the inner wall of the dust cup.

Cleaning the Cyclone Assembly

Rotate the cyclone assembly in the direction as illustrated to unlock it, then remove the cyclone assembly. Note: Use the 2-in-1 brush nozzle to remove the cyclone separator from the housing. Turn the nozzle in the direction shown in the diagram for a thorough cleaning.
Rinse the cyclone assembly with water until it is clean. Thoroughly dry the cyclone assembly.
Note: Keep it in a ventilated or cool place for at least 24 hours.

Cleaning the Filter Assembly

Place the vacuum securely on a flat surface, then turn the filter assembly cover in the direction indicated and remove the filter assembly.
Note: Remove the built-in foam pad before cleaning the filter assembly.
Rinse the filter and foam pad with water. To thoroughly remove all the dust caught in the filter, rotate the filter 360 degrees while rinsing. Lightly tap the filter against a sink
several times to remove any excess debris. Keep the filter in a well- ventilated and cool place to fully dry.
Note: Fully dry the filter (at least 24 hours) before reinstalling it.

Cleaning the Smart Multi-Brush Bar

Turn the lock counterclockwise until it stops, then remove the roller brush from the smart multi-brush bar.
Use scissors to cut off the hairs and fibers that get stuck on the brush bar head. Wipe the dust from the notch and transparent cover with a dry cloth or paper towel.
Thoroughly dry before use.
When it is dirty, rinse the roller brush with clean water until it is clean.
Stand the roller brush upright for at least 24 hours until it is fully dry.

Cleaning the Mini Motorized Brush
1. Use a coin as illustrated to rotate the lock counterclockwise until you hear a click.
Note: It is recommended to clean the mini motorized brush after each use.

2. After unlocking the mini roller brush, remove it from the mini motorized brush, then rinse and clean the brush head.

3. Stand the mini roller brush upright in a well-ventilated area for at least 24 hours until it is fully dry.

4. Once the mini roller brush is dry, reinstall it by following the disassembly steps in reverse.

FAQ

If the vacuum is not working properly, please refer to the troubleshooting table below.

Errors	Possible Causes	Solutions
The vacuum does not work.	The vacuum is out of battery or low on power.

Fully charge the vacuum, then continue to use it.
Overheat protection mode
triggered by a blockage.| Clean the suction openings or air
Wait until the vacuum cools down, then reactivate it.
The suction opening or air duct is blocked.| Clear any blockage from suction opening or air duct
Weak suction force.| The dust cup is full and/or HEPA filter assembly is clogged.| Empty the dust cup and clean the HEPA filter assembly.
The attachment is blocked.| Clear any blockage in the attachment.
The motor is making a strange noise.| The main suction opening or carbon fiber rod is blocked.| Clear any blockage in the main suction opening or extension rod.
The first indicator is red after turning on the vacuum.| The battery pack is damaged.| Please contact the after-sales service department for maintenance.
The first indicator blinks red when charging the vacuum.| The charger is incompatible.| Only use the original charger to charge the vacuum.
The battery indicator does not light while charging.| The adapter is not connected to the vacuum.| Make sure the power adapter is plugged in properly.
The battery is fully charged and went into sleep mode.| The vacuum can be used normally.
If the problem persists after ruling out the above two possibilities.| Please contact the after-sales service department for maintenance.
The vacuum charges slow) y.| Battery temperature is too low or too high.| Wait until the battery’s temperature returns to normal, then continue to use the vacuum.

Specifications

Vacuum Cleaner

This product contains batteries that can only be replaced by qualified technicians or after-sales service.
This product contains batteries that are non-replaceable.
The lithium-ion battery pack contains substances that are hazardous to the environment.
Before disposing of the vacuum, please follow the below instructions:
– Before removing the battery, disconnect the power and run out the battery as much as possible, then remove the bottom cover of the device by unscrewing the screws.
– Disconnect the terminals to remove the battery. To avoid the risk of hazards, do not damage the battery cover.
– Then discard, or recycle the battery in accordance with local laws and regulations of the country or region it is used in.

WEEE Information
All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as the terms and conditions of such collection points.