Logitech H820e Wireless Headset User Guide
- June 5, 2024
- Logitech
Table of Contents
Logitech Mono H820e Wireless Headset User Guide
Logitech® Wireless Headset Mono H820e
(A-00049/A-00049BS)
Logitech® Wireless Headset Dual H820e
(A-00056/A-00056BS)
Setup Guide
Logitech for Business
PACKAGE CONTENT
Product Features
-
Volume up
-
Volume down
-
Call answer/end button
• LED lit when on a call (supported by Microsoft Lync) -
Battery icon
• Solid white: full charge
• Blinking white: charging
• Solid red: very low -
Headset icon
• Blinking white: headset pairing to base
• Solid white: headset paired to base
• Solid red: headset not paired to base -
USB connection for PC
-
Wide Band/Narrow Band switch
• Default (WB)
• See Troubleshooting section -
Power connection for wall power
-
Mute button
-
Mute LED
• Lit when microphone muted
Connections
- Connect the base to power using the Class 2 power source provided.
- Connect the base to the PC using the USB connection.
For charging, the Headset must sit on the base charger between the Ear Cup and Headband. The battery icon (4) will be lit when connected properly.
Please use only with Class 2 power source.
Troubleshooting
Bad or no audio?
-
Check if USB cable is fully inserted into the computer’s USB port.
Using a non-powered USB hub may degrade headset performance. -
Headset must be paired with base. Ensure base icon is solid white.
-
If the headset becomes unpaired to the base, or if you’re pairing a new headset to the base follow these steps:
1. Place the headset in the base.
2. After 5 seconds you will hear a tone played through the headset speaker that signals pairing has started.
– The headset icon will flash indicating pairing is taking place. The icon will be solid white when paired.
– If after 5 seconds you do not hear the tone and the icon does not flash, remove and redock the headset. -
Check the volume level in both your media/voice application and your PC.
-
Try restarting your media/voice application. Ensure the microphone is not muted.
-
If you have several H820e headsets in close proximity you may experience poor audio quality which will be improved by switching the headset to narrow band mode. Dock the headset in the base. Move the switch to N for narrow band. Wait a few seconds until you hear a tone to indicate the setting has been updated.
-
Make sure the Logitech H820e Headset is the default audio device.
Windows Vista, Windows 7:
- Close all media/voice applications
- Go to Start/Control Panel/ Sound/Playback Devices tab.
- Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
- Click on Set Default.
- Click on the “Recording” tab.
- Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
- Click on “Set Default”.
- Restart your media/video application.
Windows 8:
- Close all media/voice applications
- From the Start Menu, select “Desktop” tile.
- From the Charms menu, select Settings>Control Panel>Hardware and then Sound.
- Go to Sound and select the “Playback” tab.
- Choose either “Logitech Dual H820e” or “Logitech Mono H820e”.
- Click on Set Default.
- Click on the “Recording” tab.
- Choose either “Logitech Dual H820e” or “Logitech Mono H820e”. Click on “Set Default”.
- Restart the media/video application.
Mac OS X:
- Close all media/voice applications
- Open System Preferences.
- Select Sound/ Output tab, and then select either “Logitech Dual H820e” or “Logitech Mono H820e”.
- Restart media/video application.
USB Jack Statement
The equipment is to be supplied from an identified USB port complying with the requirements of Limited Power Source.
CAUTION : Please do not open. No user serviceable parts.
© 2013 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech and may be registered. All other trademarks are the property of their respective owners. Logitech assumes no responsibility for any errors that may appear in this manual. Information contained herein is subject to change without notice.
SPECS & DETAILS
DIMENSIONS
Headset
- Height: 6.5 in (165 mm)
- Width: 6.9 in (174 mm)
- Depth: 1.97 in (50 mm)
- Weight: 4.51 oz (128 g) (Dual)
- Weight: 3.10 oz (88 g) (Mono)
Base
- Height: 5.04 in (128 mm)
- Width: 2.87 in (73 mm)
- Depth: 3.23 in (82 mm)
- Weight: 16.75 oz (475 g)
TECHNICAL SPECIFICATIONS
Microphone (Tx)
- Type: Bi-directional ECM
- Frequency Response: 100Hz-7KHz
- Sensitivity: -45 dB +/- 3 dB
- Distortion: <10% @ 1kHz, 10dBPa (MRP) input
- Operating voltage: 1.4-5V DC
Speakers (Rx)
- Frequency Response: 150Hz-7KHz (ITU-T TIA920)
- Sensitivity: 103 dB ±3 dB at 1KHz, Input 1mW/ Type 4153 artificial ear
- Distortion: <4% @ 1kHz, 0dBm0, 1kHz
Battery
-
Type: Lithium ion
-
Weight: 0.32 oz (9 g)
-
Capacity: 430 mAh
-
-
FAQs
My H820e audio doesn’t sound right
Audio quality can be impacted by several factors including network
performance, system, application, or the device itself. To ensure that the
H820e is working properly, please follow these easy steps:
– First of all, please make sure the conferencing application has H820e
selected for both the mics and speakerphone.
– Follow the steps under H820e Basic Troubleshooting and verify that the
correct driver is listed in Device Manager under “Audio inputs and outputs”
and “Sound, video and game controllers” sections (Hyperlink to that section)
– Verify that the network or conferencing service is not the cause of the
audio quality issues, by trying a local audio recording application like
Windows 10 Voice Recorder and checking the audio quality of the microphone
locally
– Then try playing a local audio file through the H820e and verify the speaker
sounds good.
Ensure the volume level is optimal; adjusting may even correct the issue
Try a different application:
– Try another conferencing or audio application. Many applications even have a
test mode to playback audio for testing purposes.
– Headset must be paired with base. Ensure base icon is solid white.If the
headset becomes unpaired to the base, or if you’re pairing a new headset to
the base follow these steps:
1. Place the headset in the base.
2. After 5 seconds you will hear a tone played through the headset speaker
that signals pairing has started.
– The headset icon will flash indicating pairing is taking place. The icon
will be solid white when paired.
– If after 5 seconds you do not hear the tone and the icon does not flash,
remove and redock the headset.
If you have several H820e headsets in close proximity you may experience poor
audio quality which will be improved by switching the headset to narrow band
mode.
Dock the headset in the base. Move the switch to N for narrow band.
Wait a few seconds until you hear a tone to indicate the setting has been
updated.
Some additional advanced steps:
You can try adjusting the mic gain lower or higher by following these steps:
– For Windows, right click on the speaker icon in the system tray, and select
“Recording devices.”
– The system tray (or “systray”) is a section of the taskbars in the
Microsoft Windows desktop user interface that is used to display the clock and
the icons of certain programs so that a user is continually reminded that they
are there and can easily click one of them.
– In Windows 10, it looks like this:
– Once you’ve opened “Recording Devices,” right click on the H820e microphone
and select “Properties” and then “Levels”
– Lastly, adjust the Mic array slider higher and lower to reset the gain For
Mac, (Placeholder)
– Enable/disable processing: Sometimes the audio processing in the
conferencing application can interfere with headset performance.
– If your application allows you to enable/disable audio processing, take this
step to evaluate if it makes a difference
If your audio problems persist, please contact technical support
My H820e isn’t recognized by my computer
If you have plugged H820e into a USB port, and even after several minutes the
device is not recognized in the system or not showing up in your applications,
please try the following to ensure whether it is a connection issue rather
than problems with your hardware:
– Check your setup: Are all cables and connections plugged in tightly?
– Try a different USB port: Sometimes a USB port on the host computer
running the video conferencing software may have an issue
– Try a different computer: Does the H820e work fine on another system?
If H820e is connected through a USB hub or extender, try plugging directly
into USB port: Some external hubs or extenders may not have adequate power or
specifications to support H820e.
– For Windows, open Device Manager to check that the Windows driver is
properly installed Device Manager in the Windows Operating Systems
– You can access Device Manager by a) hitting the Windows Start then b) typing
“Device Manager” in the search bar to the right of the start icon
– Open “Sound, video and game controllers” and confirm if Logitech H820e is
listed.
– If not listed: Try a different USB port
– Check if Windows Update is enabled. Windows Update is a Microsoft Service
which automatically downloads and installs updates over the internet to the
operating system.
– You can access Windows Update by selecting the Windows start icon and typing
in Windows Update in the search field. Windows Update settings is controlled
by the Administrator of your system, so if you are working in a professional
environment, you may need to contact your IT department.( note: add images
here )
– If Logitech H820e is listed with or without a yellow exclamation point,
please then try the following to make sure the latest updated driver is
installed:
– In Device Manager , right-click on H820e device, and select Update
Driver.
– In the Update dialog, select Update Driver.
– Select Search automatically for updated driver software
– Select the Logitech H820e driver that is listed
For macOS:
– Select the apple icon at the top left of the screen.
– Select “ About this Mac ” in the drop down menu, and then “ System
Report ” in the pop-up box.
– In the System Report, if the headset is properly recognized, it will be
listed under “ Audio ” as “ Logitech H820e.”
– You may see Logitech Headset instead of H820e as the audio device. In order
to select H820e as your audio device, select Logitech Headset. Unlike on a
Windows computer, the webcam is labeled by the manufacturer name instead of
the specific device name available within the USB descriptor.
If you have taken all these steps and still have an issue, you may have a faulty device or cable. If you have another H820e and can try that device, we recommend trying that first, and if the problem persists, please contact technical support.
Wireless Headset Mono H820e mutes when a second call comes in
When using your headset with Cisco Jabber or Microsoft Lync, the headset may
automatically mute while you’re on a call and a second call comes in.
If you choose to not take the incoming call, un-mute the current call.
If you choose to answer the incoming call, just switch to the other call. It
shouldn’t be muted.