HOT TUB BARN Infinity 770 Luxury Water Box Owner’s Manual
- June 5, 2024
- HOT TUB BARN
Table of Contents
- INTRODUCTION
- IMPORTANT SAFETY INFORMATION
- INSTALLATION & SET-UP
- MAIN FUNCTION
- MAINTENANCE
- WATER CHEMISTRY
- OVERVIEW OF WATER CHEMISTRY
- Sanitation
- Weekly Shock Dose
- pH Control
- Total Alkalinity (ta)
- Calcium Hardness (CH) 250-500 ppm
- Stain & Scale Control
- Foam Control
- Clearing Cloudy Water
- Sanitizing with Non-Chlorine Shock (Potassium Peroxymonosulfate)
- STARTING YOUR SPA WITH NEW WATER
- MAINTAINING SPA WATER
- MAINTENANCE
- TROUBLESHOOTING GUIDE
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
HOT TUB BARN Infinity 770 Luxury Water Box
INTRODUCTION
This manual contains all the information needed to fully enjoy your SPA. We recommend that you take some time to go over the points detailed below.
If you have any question or doubt on the operation or maintenance of this product, please contact your local dealer. They are professional specialists and their knowledge will help you enjoy this product.
IMPORTANT: The manufacturer reserves the right to change the design or
specifications without prior notice and without entering into any obligation
IMPORTANT SAFETY INFORMATION
When installing and using this electrical equipment, basic safety precautions should always be followed, including the following:
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Read and Follow all Instructions.
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Warning – to reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
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Electrical Supply. Please provide a dedicated waterproof outdoor socket power supply, terminated at a consumer unit fitted with a Type C breaker. Alternatively, you could fit a rotary isolator and have your own electrician hardwire directly into the hot tub control box.
ALWAYS U SE A QUA L I F I ED EL ECT R I CI A N TO CONNECT THIS SPA TO YOUR ELECTRICITY SUPPLY. -
Danger – risk of accidental drowning. Extreme Caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use spa unless they are supervised at all times.
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Danger – risk of injury. The suction fittings in spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated lower than the flow rate marked on the original suction fitting.
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Danger – risk of electric shock. Do not permit any electrical appliance, such as a light, telephone, radio, or television, within 5 feet (1.5m) of the unit.
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Warning – to reduce the risk of injury:
a) Before entering the spa check the temperature. b) Since excessive water temperatures have a high potential for causing foetal damage during the early months of pregnancy, pregnant or possibly pregnant women should seek advice before using a spa and should maintain safe water temperatures.
c) The use of alcohol, drugs, or medication, before or during spa use, may lead to unconsciousness with the possibility of drowning.
d) Persons suffering from obesity, or with a medical history of heart disease, low or high blood pressure, circulatory system problems, or diabetes, should consult a physician before using a spa.
e) Persons using medication should consult a physician before using the spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure and circulation.
ADDITIONAL SAFETY INSTRUCTIONS
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Warning – risk of fatal hypothermia.
a) The use of alcohol, drugs, or medication can greatly increase the risk of fatal Hypothermia in a spa.
b) The causes, symptoms, and effect of Hypothermia may be described as follows: Hypothermia occurs when the internal temperature of the body reaches a level several degrees below the normal body temperature of 37°C (98.6°F). The symptoms of Hypothermia include an decrease in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting.
The effects of Hypothermia include:
· Unawareness of impending hazard
· Failure to perceive cold
· Failure to recognise the need to exit the spa
· Physical inability to exit the spa
· Foetal damage in pregnant women
· Unconsciousness and danger of drowning. -
W arning – risk to infants, the elderly, and women planning pregnancy or during pregnancy. Please consult your physician if the above applies to you or anyone using your spa.
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Warning – risk of children drowning. Although your spa cover is not rated as a safety cover, it is wise to always keep the spa cover securely fastened when not in use. This will help discourage children from attempting to enter the spa when not supervised by an adult.
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Warning – risk of drowning. Use Caution when bathing alone. Overexposure to hot water may cause nausea, dizziness, and fainting.
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Warning – risk of injury. Always use extreme Caution while entering or exiting the spa. Surfaces can be very slippery when wet. Do not step or sit on head rests. Keep all breakable objects out of the spa area.
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Warning – risk of injury. Never use the spa immediately after strenuous exercise.
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Warning – risk of injury. Individuals with infectious diseases should not use the spa
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Warning – risk of injury. Maintain water chemistry in accordance with chemical manufacturer’s instructions.
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Warning – risk of shock. The spa must not be operated in severe weather conditions, i.e. electrical storms.
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Caution – unauthorised access. Secure the spa area against unauthorised access. Make sure all barriers meet local codes. Keep the spa cover on spa when not being used.
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Caution – risk of damage to spa or equipment. By performing maintenance as described later in this Owner’s Manual, the chance of damage to your spa and its equipment will be greatly reduced.
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Caution – non-approved accessories. Using accessories not approved by the manufacturer could void your guarantee or cause other problems. Please consult with your nearest authorised dealer.
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Caution – location of your spa. Locate your spa on a surface that can withstand the weight bearing requirements of the spa (see Selecting a Site for your spa in this Manual). Also, locate your spa in an environment that can withstand repeated exposure to water and the possibility of a major spill.
INSTALLATION & SET-UP
SELECTING A SITE FOR YOUR SPA
Your spa is designed for either indoor or outdoor use. in either case, please adhere to the following guidelines:
- Select a site that is stable and capable of supporting the weight of your spa, its water, and the people using it (refer to the model brochure or contact an authorized dealer for the filled weight of your spa). If installed on a suspended floor/deck, it should be capable of supporting your spa. if you have concerns on this matter, please contact a qualified, licensed contractor.
- The surface needs to be flat and level as it must provide continuous support for the entire bottom of the spa structure. Do not shim or block up the spa creating voids below the base framework. if you do not intend to use a pit please ensure you have adequate drainage or a soak away.
- Avoid installing the spa in a pit or low area where water may accumulate and damage the spa or its equipment. Choose a site where water will drain away from the spa and not towards it.
- Important: with all installations, the spa must be located at least 150cm [5ft] from all electrical outlets, switches, and other permanently installed electrical devices.
Indoor considerations: There are several considerations when installing your spa indoors: the environment both around and below the spa should be water resistant. it must be capable of handling water splashed out from the spa as well as the possibility of a leak from the vessel ( a catch basin equivalent to the volume of your spa is recommended); it is recommended that the room you install the spa in has proper ventilation. This can usually be achieved by an exhaust fan or a dehumidifier if spa is used for less than one hour per day.
Note: Typical indoor surfaces include, but are not limited to: concrete; wood; non-slip tile or linoleum.
Outdoor Considerations: When selecting an outdoor site, several things should be considered. Firstly, avoid selecting a site where excessive water may contact the spa such as from sprinklers or a roof edge without rain gutters. if possible, avoid areas of direct, prolonged sunlight. The ultraviolet rays of sunlight will tend to fade and damage your spa cover and cabinet. Lastly, avoid locating your spa in an area where debris could be blown into the spa. if sinking your spa into the ground a suitable drainage system must be installed to avoid the risk of hydrostatic pressure from rising ground water.
Note: Typical outdoor surfaces include, but are not limited to: concrete; brick; non-slip tile; wood-decking; pea shingle or sand.
ELECTRICAL REQUIREMENTS and CONNECTIONS
Spas must be wired in accordance with all national electric codes. Always use a qualified electrician to perform the electrical installation.
Wiring installation
Please provide a dedicated commando socket power supply fitted with an RCD and
a Type C breaker. Alternatively, you could fit a rotary isolator and have your
own electrician hardwire directly into the hot tub control box.
220/240v Installation
Use only a qualified, licensed electrician to make 240 Volt electrical
installations. Your 220/240v standard spa model requires one fused and
dedicated electrical circuit supply with a wire size of 1.5mm-2.5mm. it is
important that these circuits are dedicated (not being used by any other
electrical appliance) or your spa may not function properly.
Position your spa at least 150cm [5ft] from all electrical outlets or devices.
Electrician’s Instructions
We strongly recommend that a suitable seal cable guide is installed to retain
the water tight seal of the control boxes. The incoming power line must be
suitably fused and protected to a C.E. minimum standard and any national
specific regulations required.
IMPORTANT INFORMATION
Never, under any circumstances, install your Spa on an electrically heated
floor.
Do not leave your spa in direct sunlight for extended periods of time. Doing
so may void your warranty. The spa has closed cell insulation over the shell
and pipe work. If left exposed to direct sunlight the surface temperature can
build up to 200OC causing damage to your spa. It is suggested that you not
only have the hard cover over your spa while not in use but also have the spa
in an area which is sheltered from extreme and harsh weather conditions.
Leaving the spa uncovered and exposed may void your warranty on your spa and
its accessories.
CHECK LIST BEFORE FILLING YOUR SPA
Note: The equipment should never be operated without water in the spa. Serious damage to the equipment will occur.
- Installing Your Cover: Your spa cover comes with tie-down straps and locking hardware to attach the cover to the spa cabinet or decking.
- Check Drain Valves: Check that the spa drain valve is fully closed.
- Tighten Equipment Fittings : In the equipment side, hand-tighten all PVC pipe unions, pump bleed valve and pump drain plugs to prevent the possibility of leakage (sometimes these fittings loosen during shipment). Check also that all fittings on the filter are closed (HAND TIGHT ONLY!).
- Check Valve: Verify that all valves aside from the drainage valves described previously are in the fully open position. A valve that is half closed will result in a noisy pump due to lack of water flow.
- Fill the Spa: Fill the spa to approximately the halfway point on the skimmer. It is recommended to fill the water through filter in order to prevent air lock issue in the pump.
- If you live in a hard water area and have access to a water softener, we recommend you fill the spa with softened water. The calcium balance of the spa water should be approximately 250500 ppm.
- Check for leaks: After spa is full, but before turning the power on, check all the fittings and equipment in the equipment compartment for signs of leakage. If a leak is detected, except from fittings that can be hand-tightened, call your nearest authorized dealer.
MAIN FUNCTION
Control Panel Feature
Please refer to Quick Reference Card for detail information.
Heater Control
You can set the water temperature to your personal preference. You can also
set the water temperature in advance ensuring your spa is ready for use
anytime you wish.
Jet Control
The speed of the jets is fully adjustable via the simple to operate buttons on
the control panel.
Light Control
Press the Light button to turn on the LED lighting. Press the button once
again to turn it off.Lighting In-spa has seven colour and three sequencing
options including a gentle rotation through the spectrum. Using the keypad you
can permanently select your favourite colour.
Safety Features
The control system has multiple safety features including water flow
protection, high and low voltage protection, high and low temperature
protection and anti dry heating protection to guarantee the spa operates
safely.
Water Jet By
turning jets, you can adjust water flow through each jet except 1″ jet,
different models may come with different types of jets, but which have the
same function.
Bar Top Controls
By turning Diverter Control you can diverter the water current between the
different spa jets. You can also adjust the Air Control to allow more air to
join the spa water, creating a stronger massage
Note: Different models may come with different type of Bar Top Controls but have the same function.
Clean Cycle
At the beginning of the filtration cycle one pump will automatically operate
for minutes to circulate your spa water.
Circulation Pump
The circulation pump operates during filtration and when the heater is in
operation.
Ozone Generator
The ozone generator will operate during filtration cycles.
Freeze Protection
If the sensors within the heater detect a very low temperature, the pumps and
blower automatically activate to provide freeze protection. The pumps and
blower will run continuously or periodically depending on the conditions.
In-Spa Audio System (Option)
The integrated Gecko Bluetooth audio system features transducer speakers and a
sub woofer speaker, making it easy to listen to your favorite songs and enjoy
spa & swim experience in the house.
MAINTENANCE
WATER CHEMISTRY
Tap water that is safe to drink is not always right for your spa. Normal tap water usually contains minerals and micro-contaminants that are not visible to the naked eye. Properly testing and treating your spa water is essential for the health of your spa as well as the people who use it.
Proper chemical maintenance can control and help prevent the following:
- Bacteria, algae and fungi, which can spread disease and infection to humans.
- Staining and scale build-up on your spa shell, equipment, and piping.
- Clogged filters.
Note 1: When using chemicals, always follow the instructions provided on the manufacturer’s labels.
Note 2: Us e a n a cc u rate te s t k i t to p e r fo r m a l l chemistry tests.
Note 3: Never mix chemicals.
Note 4: Always add chemicals directly to the spa water, evenly spreading the chemicals over the surface. Run the Filter Pump for 15 or more minutes af te r a p p ly i n g a ny c h e m i c a l . To h e l p w i t h t h e mixing of chemicals you can turn on your massage system as well.
OVERVIEW OF WATER CHEMISTRY
Sanitation
Sanitizers kill bacteria and keep the water clean.
Effective and safe Sanitizers include any of the following: STABILISED
CHLORINE GRANULES (sodium dichloro isocyanurate dihydrate), or BROMINE
GRANULES.
Note: Trichlor chlorine tablets and/or non-dichlor granular chlorines
must not be used in your spa , they may damage the spa, voiding your warranty.
Weekly Shock Dose
As your spa is used, non-filterable wastes, including perspiration, oils, hair sprays, etc, will build up in the water. These substances make the water unattractive in appearance and odour, and can also interfere with sanitizer effectiveness. Normal sanitation does not eliminate these waste substances but shock dosing does. Shock dosing is achieved by `shocking’ the spa water with a weekly dose of NON-CHLORINE SHOCK or double dose of CHLORINE GRANULES.
pH Control
Proper pH balance is extremely important in controlling bacteria, providing water that’s comfortable for the user, and in preventing damage to the spa and its equipment. Using the scale of 0-14, pH is the measure of acidity and alkaline in the water. pH levels under 7.0 are acidic while pH levels over 7.0 are alkaline. The proper pH range for a spa is 7.2 to 7.6.
High pH levels (over 7.6) can cause the following:
Scale build-up on the spa and its equipment; cloudy water; a prematurely dirty
filter; and less effective chlorine sanitation. To correct high pH levels, add
a pH REDUCER.
low pH levels (under 7.2) can cause the following:
Discomfort to the user and corrosion to the spa and its equipment. To correct
low pH levels, add a pH INCREASER. Note: Never use muriatic or hydrochloric
acid to adjust pH as it can damage your spa shell and surroundings.
Total Alkalinity (ta)
Total Alkalinity (TA) is the measure of carbonates and bicarbonates in the spa water. Low TA can cause pH to be unstable, bouncing from one level to another, causing the water to be corrosive or scale forming to the spa and it’s equipment. To correct low TA, add a TOTAL ALKALINITY INCREASER. High TA can cause scale build-up, cloudy water, as well as other pH problems. To correct high TA, contact your nearest authorized dealer.
Calcium Hardness (CH) 250-500 ppm
Calcium hardness (CH) is the measure of dissolved calcium in the water. Low CH
(soft water) can result in staining to the spa’s surface as well as corrosion
to the spa and its equipment. To correct low CH, add a CALCIUM HARDNESS
INCREASER. High CH (hard water) can cause cloudy water as well as rough scale
build-up on the spa’s surface and equipment. To correct or manage high CH,
contact your nearest authorized dealer.
Stain & Scale Control
Stain and scale problems are common in hot water environments. To help prevent and control staining and scaling, add a SCALE INHIBITOR.
Foam Control
Water emulsifies shampoo, soap and detergents, and combined with high water temperatures, can cause surface foaming. To prevent and control foam on the surface of the spa water add a small amount of FOAM REDUCER.
Clearing Cloudy Water
There are two basic reasons that spa water becomes cloudy. First, non- filterable liquid wastes (perspiration, etc.) have contaminated the water. To remove these waste substances, shock the water (as described previously). Second, nonfilterable micro-particulate wastes (dust, etc.) have contaminated the water. To remove these waste substances, use a WATER CLARIFIER.
Sanitizing with Non-Chlorine Shock (Potassium Peroxymonosulfate)
When sanitizing your spa with Non-Chlorine Shock you should add the correct dose directly to the spa water with the jets running.
Non-Chlorine Shock will give up to two hours of safe bathing. If you use the spa for more than two hours it will be necessary to re-dose.
On a weekly basis it is important to shock your spa with NON-CHLORINE SHOCK or double dose of CHLORINE GRANULES.
STARTING YOUR SPA WITH NEW WATER
- As your spa fills with tap water, add 2 and a half teaspoons of STABILISED CHLORINE GRANULES to the spa water. This will provide the initial protection against bacteria in your pipes. Note: If you live in a hard water area, fill the spa with soft water if available. The calcium balance should be between 250 and 500 ppm.
- When the spa is completely filled with water complete the following.
- If possible, have authorized dealer test the Calcium Hardness (CH) of your water and adjust as per your dealer’s recommendation (the correct level of CH depends on your overall water conditions).
- Test and adjust the Total alkalinity (TA) to the range of 125-150 PPM (parts per million).
- Test and adjust the pH to the range of 7.2-7.6.
- After the water has circulated for approximately a quarter of an hour, retest the chlorine level in your water and add the correct amount to raise the level to between 3–5 PPM.
Start-up water chemistry is now complete. However, it may take several days for the filter to completely clear the water.
MAINTAINING SPA WATER
Sanitizer and pH Levels
It is important to test and adjust the sanitizer and pH levels of your spa on
a daily basis.
With each sanitizer test, use STABILISED CHLORINE GRANULES to maintain the following levels:
With Ozone
Chlorine Level: 3–5 PPM
To maintain the above sanitizer level with CHLORINE, please refer to your nearest authorised dealer for assistance.
Shock Dose
Once a week, and when the spa is not in use, shock dose the spa water by
adding the following:Add four tablespoons of NON-CHLORINE SHOCK to the spa
water.
Stain and Scale Control
Use a SCALE INHIBITOR as per the instructions on the manufacturer’s label.
MAINTENANCE
Foam Control
As required, use FOAM REDUCER as per the instructions on the manufacturer’s label.
Cloudy Water Prevention and Control
Use a WATER CLARIFIER as per the instructions on the manufacturer’s label. If
the spa water is cloudy call your nearest dealer for advice.
Water Chemistry Troubleshooting
Prior to each spa use, check the water. If the water appears cloudy or off-
colour, has significant surface foam or smells of chlorine, then there is a
problem with the water and it needs to be treated or drained. Using the spa of
the spa section in these conditions could result in a skin rash or other
irritation. For assistance in handling water chemistry problems, consult your
authorised dealer or another service centre capable of performing a detailed
Water Analysis.
Changing Your Spa Water
Depending on usage, your spa section water will need to be changed
approximately every 4 months or whenever your spa water becomes difficult to
manage..
DRAIN OPERATION
Drain open
Locate drain valve at floor level. To empty the water from the spa remove the
screw-cap from pipe. Twist anti clockwise and pull pipe out. Water will now
drain out – allow to drain by gravity only.
Drain Closed
To fill the spa up with water, screw cap onto pipe. Push and turn clockwise to
lock closed.
Note 1: Drain water to an area that can handle the water volume of your
spa.
Note 2: If draining water onto vegetation, make sure that the sanitizer
level (chlorine level) of your spa water is less than 5 PPM.
To clean the spa shell refer to `Spa Shell Care’.
Steps to Refill Your Spa:
- Check that the drain is fully closed.
- Close door to equipment compartment.
- Refill spa with tap water. Fill the spa to the midway level of the skimmer. The depth should be approximately 150mm-190mm (6-7½”) down from the top rim of the spa. Note 1: The higher the water level, the fewer spa users it will take to cause the water to overflow the top of the spa. Note 2: If you live in a hard water area you can fill the spa with a 40/60 mix of hard and soft water. The calcium balance should be between 40 250ppm.
- Restore electrical power supply.
- See
Starting Your Spa with New Water’ under
Water Chemistry’.
Cleaning Your Filter
The filters are located inside the skimmer. Put your hand into the skimmer and
remove each filter one at a time. On a regular basis it is important to remove
excessive pollution and organic matter from the filters. It is recommended
that on a regular
basis the filters are either cleaned with INSTANT FILTER CLEANER or allowed to
soak overnight in CARTRIDGE CLEANER.
In either case, after degreasing use a high-pressure hose or pressure cleaner to remove cleaner residue and calcium.
Filter Replacement
Replace the filters every year or sooner if necessary. Only use genuine filter
cartridge replacements from authorised dealer. CAUTION: Using a brush to clean
a filter could damage it. Commercially available filter cleaners may be used
and can be obtained from your nearest authorised dealer.
Spa Shell Care
The spa surface is durable and easy to clean:
Spa Shell Surface:
For normal cleaning use WATERLINE CLEANER solution. For surface marks, use
SURFACE CLEANER. To apply these cleaners, use a soft, damp cloth or sponge.
Rinse well and dry with a clean cloth.
General Cleaning: With normal use of your spa, oils, lotions, and hairsprays will build up on the surface of the water, sometimes leaving a scum line around the perimeter of your shell. This scum line can easily be removed with SURFACE CLEANER.
To remove grease, oil, paint and ink stains, use 25% isopropyl (rubbing) alcohol in water.
Note 1: Never allow your spa surface to come in contact with acetone
(nail polish remover), nail polish, dry cleaning solution, lacquer thinners,
gasoline, pine oil, abrasive cleaners or any other harsh chemical. These
chemicals can damage your spa shell and void your warranty.
Note 2: Avoid using cleaning agents that will leave suds in your spa
water.
Cleaning and Protecting the Headrest
Clean on a regular basis with soap, water and a clean cloth. Use 303®
Protectant or it’s equivalent once per month. This will maintain water
resistance and lustre of the product. Between uses it is recommended to remove
the headrests and store in a dry place.
Note: If headrests are left in the spa you must expect colour loss and
gradual breakdown of headrest material due to the corrosive effect of chlorine
and ozone.
COVER CARE
Basic instructions are provided below. It is important that you refer to the information that came with your cover, which provides detailed information on caring for it and what to do to protect its warranty.
Cleaning and Conditioning Your Cover on a Monthly Basis, Complete the Following:
1. Remove the cover and lay it down on a flat, clean surface near a garden
hose.
2. Rinse the cover to remove any loose debris.
3. Using a soft bristle brush, clean the top (vinyl portion) of the cover
with a mild solution of washing up liquid – about one teaspoon of soap to two
gallons of water. Scrub the cover, using a gentle circular motion, being
careful not to let any areas of the cover dry before rinsing with water.
4. Rinse the cover thoroughly and then dry with a clean cloth.
5. We recommend the use of 303 Protectant to give your cover a shiny
appearance and UV protection.
6. Wipe and/or rinse any dirt from the bottom side of the cover.
7. Replace the cover and secure with cover locks.
MISCELLANEOUS CARE
Vacuuming the spa: Debris from wind, trees and spa users will occasionally accumulate on the bottom of your spa. Your spa’s filtration system will remove the smaller debris. Debris that is too large or too heavy for the filtration system will have to be removed by the use of a spa vacuum, such as a Grit Gitter. If you do not have a spa vacuum, please contact your nearest authorised dealer.
Low Use or No-use Periods
At certain times of the year you may not use your spa as often as expected.
For these Low-use or No-use periods, we recommend the following:
Low-use: If your spa is being used less than once per month, then you may wish to lower the temperature setting. Lowering the temperature on your spa will cut your cost of operation if you are not using the spa for extended periods. However, you will need to adjust the temperature setting before each use to heat the spa to the desired level.
No-use for 1-2 weeks: If you plan to not use your spa for 1-2 weeks, then we suggest that you not make any changes in operating your spa. No-use for 2-6 weeks: If you plan to not use your spa for 2-6 weeks, then you may wish to lower the temperature setting to approximately 26°C during the No-use period.
No-use for over 6 weeks: If you plan to not use your spa for over 6
weeks, then it is suggested that you winterize your spa by following the steps
below.
Spa WinterisatIon
- Drain the water from the spa (see
Steps to drain your spa’ under
Changing your spa water’ in this Owner’s Manual). - Drain the spa equipment. This is done by removing the drain plug from the pumps, loosening all PVC pipe unions and pump air bleed valves in the equipment compartment. On the base of the filter columns there is a drain plug which you need to unscrew.
- Clean the spa shell (see `Spa shell care’ in this Owner’s Manual).
- Remove filter cartridge(s), clean filter (see `Cleaning your filter’ in this Owner’s Manual), allow to dry, and then store inside your garage or home.
- Re-attach and secure cover to the spa
Spa De-winterisation
De-Winterisation is completed by reversing the above procedure and then
refilling the spa (see Steps to refill your spa’ under
Changing your spa
water’ in this Owner’s Manual).
Note: If your spa water is not emptied during periods of No-use, you should test and chemically treat the water approximately once per week. Not doing so may lead to corrosion, staining, and/or scaling to your spa and its equipment. If there is no one available to take care of the spa on a weekly basis, then it is recommended that you winterize your spa as described above.
Before requesting service from your dealer, refer to the TROUBLESHOOTING GUIDE in this Owner’s Manual to determine the necessary course of action. If you are not able to solve the problem using the troubleshooting guide, please contact your nearest dealer.
TROUBLESHOOTING GUIDE
DIAGNOSTICS – OPERATION
Once commissioned, your spa should operate normally when properly set up. if, however, you encounter operating problems please use this general guide. if this guide does not help you solve the problem please contact your dealer.
Operating Problem | Analysis | Action Required |
---|---|---|
Spa can’t start in any mode. | Power is off. Electric control failure (display | |
shows error message). | Check the power supply to the spa. Check the error |
message and contact your dealer
Water jets turns off automatically when using the spa.| The default time
setting has switched off the jets. The pump motor is overheating| Press the
pump button to restart the pump. Stop running pump for 1 hour until cool and
then restart th pump
The water pumps are operating but no water is coming out of the jets.| The
water pump has an airlock.| Try to restart the jet. introduce water into the
filter opening to clear any possible air block.
Spa water is heating slowly and / or not reaching requiredtemperature.| Filter
cartridge needs cleaning There is no cover on the spa creating heat loss.
Heater is faulty| Re-set the temperature. Clean or replace the filter. Put the
cover on the spa. Contact your dealer.
The power of the jets is low.| The jets are blocked. The water pump’s air
valve is not fully open| Check whether there are foreign bodies inside the
jets. Check if water pump’s valve is fully open
The jet water power fluctuates.| Filter is blocked. There is not enough water in the spa.| Check whether there are foreign bodies inside the filter. Add more water to the spa.
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