Shark HZ500EU Series DuoClean Corded Stick Vacuum with Anti-Hair Wrap Instructions
- June 5, 2024
- Shark
Table of Contents
HZ500EU Series DuoClean Corded Stick Vacuum with Anti-Hair Wrap
Instruction Manual
THANK YOU
for purchasing the Shark® DuoClean® Corded Stick Vacuum with Anti-Hair Wrap
Technology and Flexology®
TIP: You can find the model and serial numbers on the QR code label
located on the back of your unit.
TIP: You can locate the date code on one of the prongs of the power cord
plug.
REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT’S EXTENDED GUARANTEE, SIMPLY REGISTER YOUR
PURCHASE AT:
sharkclean.eu
Scan QR code using a mobile device
Please note, that products purchased directly from Shark® are automatically
registered.
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to guarantee the information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
RECORD THIS INFORMATION
Model Number: ———————————–
Serial Number: ———————————–
Date Code: ————————————–
Date of Purchase (Keep receipt): —————–
Store of Purchase: ———————————–
TECHNICAL SPECIFICATIONS
Voltage: 220-240V, 50-60Hz,
Body Motor Watts: 450W
PLEASE READ IT CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.
This instruction manual is designed to help you get a complete understanding
of your new Shark® Corded Vacuum with Anti-Hair Wrap Technology and
Flexology®.
If you have any questions, please call the customer service line at +44 (0)800
862 0453.
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmentally safe recycling.
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.
IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILES, PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE SPINNING BRUSH- ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES.
WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:
GENERAL WARNINGS
-
Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
-
Use only identical replacement parts.
-
Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
-
Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
-
The use of an extension cord is NOT recommended.
-
CAUTION: This vacuum cleaner handle contains electrical connections. This vacuum contains no serviceable parts.
USE WARNINGS -
This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
-
DO NOT allow the appliance to be used by children. Keep the appliance and its cord out of reach of children.
Do not allow it to be used as a toy. Close supervision is necessary when used near children. Cleaning and user maintenance shall not be done by children. -
Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
-
DO NOT handle plug or vacuum cleaner with wet hands.
-
DO NOT use without filters in place.
-
Only use Shark® branded filters and accessories. Use of non-Shark® parts may invalidate your guarantee.
-
DO NOT damage the power cord:
a) DO NOT pull or carry the vacuum cleaner by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces. -
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
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DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
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Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
-
DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
-
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
-
Use extra care when cleaning on stairs.
-
DO NOT leave the vacuum cleaner unattended while plugged in.
-
When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibres.
-
DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
-
Your Shark® vacuum may not be designed to stand up on its own.
When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury. -
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust) -
Turn off all controls before plugging in or unplugging the vacuum.
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Unplug from the electrical outlet when not in use and before any maintenance or cleaning.
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Hand washes with water only. Washing with cleaning chemicals could damage the unit.
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During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
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Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
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Make sure the dust cap and all filters are in place after routine maintenance.
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If provided, secure the power cord around the two cord hooks during storage.
GETTING TO KNOW YOUR SHARK® DUOCLEAN® CORDED VACUUM WITH ANTI-HAIR WRAP TECHNOLOGY AND FLEXOLOGY®
WELCOME!
Congratulations on your purchase. Use this instruction manual to learn about
your new vacuum’s great features. From assembly to use to maintenance, you
will find it all here. 
MAIN UNIT
| A Power/Selector Switch | H Flexology® Wand |
|---|---|
| B Handheld Vacuum | I Lower Wand Release Pedal |
| C Dust Cup Release | J Motorised Floorhead |
| D Dust Cup | K Lower Cord Wrap Hook |
| E Hand Vac Release | L Headlights |
| F Flexology® Lock Release Button | M Brush Roll Release |
G Upper Cord Wrap Hook
ASSEMBLY
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Insert Wand into Floor Nozzle.
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Insert Handheld Vacuum into the wand.
-
Ensure all connections click securely into place.
SETTINGS
Press the power button to begin vacuuming. To turn off the power, press the button again.
HARD Floor/Small Area Rugs
The brush-rolls spin slowly to clean bare floors and small area rugs.
Carpet
The brush-rolls spin faster to pick up debris below the surface of your
carpets.
NOTE: Select Carpet for stuck-on dust and debris.
CLEANING MODES
To clean floors, place a foot on the floor nozzle and tilt the handheld vacuum
back.
Detach the wand for more reach to clean ceilings, skirting boards, window
sills, and other hard-to-access areas. To disconnect the wand, stand the
vacuum upright. Step on the foot pedal on the side of the nozzle, then pull
the wand out of the nozzle.
To use in Hand Vac mode, press the Wand Release button and lift the handheld
vacuum off the wand. Great for cleaning stairs, furniture, and
countertops.
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
CLEANING MODES
USING THE FLEXOLOGY® WAND
To easily access hard-to-reach areas under furniture, press the Flexology®
Lock Release Button to position the wand to a lower angle.
STORAGE
Looking at the vacuum from the side with the cord hooks, wrap the power cord
anti-clockwise around the hooks, starting under the bottom hook. Then press
the Flexology® Wand Lock Release button and gently fold the handheld vacuum
forward toward the floor nozzle.
To take the vacuum out of storage mode, press the Flexology® Wand Lock Release
button while lifting up the handheld vacuum. When straightened, the wand will
lock in place.
NOTE: Cleaning is not intended while the unit is in storage mode. Bending
of Flexology® want beyond 90 degrees intended for storage mode only.
AVAILABLE ACCESSORIES
NOTE: There are a variety of accessories that are compatible with this
vacuum series.
The lid of the box shows the select accessories that are included with your
model.
To purchase additional accessories visit sharkclean.eu
A Crevice Tool
This slim tool is great for cleaning in tight spaces, between sofa cushions,
and in hard-to-reach areas.
B Upholstery Tool
Picks up pet hair, dust, and large debris from mattresses, sofas, curtains,
and other delicate upholstered fabrics.
C Dusting Brush
This brush dusts and cleans delicate surfaces. Great for use on blinds,
lampshades, and keyboards.
D Duster Crevice Tool
Two cleaning tools in one. The crevice tool gives you extended reach to clean
in tight spaces, while the soft brush is ideal for dusting delicate surfaces.
E Anti-Allergen Dust Brush
This brush features nylon fiber bristles specifically designed for removing
fine dust and allergen particles from the most delicate surfaces.
F Self-Cleaning Pet Power Brush
Tackles pet hair and ground-in dirt from above-floor areas like carpeted
stairs and upholstery, while actively removing hair wrap as it cleans.
G Under-Appliance Wand
Clean under and behind hard-to-move appliances and furniture with this
adjustable 36″ tool. Flip the extension piece over to clean the underside of
appliances.
MAINTENANCE
IMPORTANT: Unplug the vacuum before performing any maintenance.
EMPTYING THE DUST CUP
Empty the dust cup each time you vacuum and periodically during cleaning when
debris in the dust cup reaches the MAX fill line.
Press the wand release button and lift the handheld vacuum off the
wand.
To remove the dust cap from the handheld vacuum, squeeze the two Dust Cup Release buttons at the same time and pull out the dust cup.
Hold the dust cup over the bin. Press the Empty button and pull the dust cup
open.
To reinsert the dust cup back into the hand vac, angle the tip first and then push up until it clicks into place.
MAINTENANCE
IMPORTANT: Unplug the vacuum before performing any maintenance.
CLEANING FILTERS
Perform regular maintenance on the filters to keep your vacuum’s suction power
optimal.
IMPORTANT: To prevent damage, rinse filters with water ONLY. DO NOT use
soap. Allow filters to air-dry for at least 24 hours before reinstalling them
to prevent liquid from being drawn into electric parts.
To access the pre-motor filters, press and pull both filter access tabs on the dust cup to remove the filter holder. The Pre-Motor Filters should be washed twice a month.
Remove the filter cover on the top of the hand vac to access the post-motor filter. The Post-Motor Filter should be washed once every 9 months.
REPLACEMENT FILTERS
NOTE: For replacement filters please visit sharkclean.eu
MAINTENANCE
CHECKING FOR BLOCKAGES
Remove the handheld vacuum from the wand and check all dust cup intake
openings.
Detach the wand and check it for blockages.
Detach the wand, then remove the Soft Roller.
Tilt the floor nozzle tube back and check openings for blockages. Reinsert
Soft Roller until it clicks securely into place.
Remove any blockages or debris from the floor nozzle debris intake (See Nozzle
Maintenance section).
NOZZLE MAINTENANCE
Anti Hair Wrap Technology removes hair from your brush-roll continuously as you vacuum. At times you may see small amounts of hair around the brush roll – simply continue vacuuming and the comb and suction will remove the hair as you clean.
To remove the cover, use a coin to turn the locks counterclockwise. Liftoff
the cover and remove any debris or hair wrap. Check the Debris Intake and
clear away any dirt or blockages.
To close the cover, push down until it clicks into place, then turn the locks
clockwise until closed.
CLEANING THE SOFT ROLLER
- To remove the Soft Roller, slide the Eject Roller button on the floor nozzle.
- Tap loose debris off the Soft Roller. Use a dry towel to wipe it clean, and to remove any debris caught in the teeth behind the Soft Roller.
- Hand-wash the Soft Roller as needed. Use only water, and let it air-dry completely for at least 24 hours.
- Reinsert the Soft Roller and press it in until it clicks securely into place.
NOTE: For best performance, keep the Soft Roller clean with regular maintenance.
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn off the power and unplug the unit before servicing.
The vacuum is not picking up debris. No suction or light suction. (Refer to the Maintenance section for more information.)
- Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.
- Check floor nozzle for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brush roll or Soft Roller.
- Ensure the brush-roll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place, then turn the locks clockwise to close.
Vacuum lifts area rugs.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- Turn off the unit to disengage the brush rolls. To restart, press the power button on the handle.
NOTE: During above-floor cleaning, accessories are optimized for different types of debris (See Available Accessories section).
Brush rolls do not spin.
- If the brush-roll indicator light turns solid red, immediately turn off and unplug the vacuum.
- Disconnect the wand from the floor nozzle and clear any blockages.
- Reconnect the wand, plug in the vacuum, and turn on the power.
- If the brush-roll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service on +44 (0)800 862 0453.
The vacuum turns off on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut off
if it overheats.
Should this occur, perform the following steps to restart the motor-protective
thermostat:
- Turn the vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup section).
- Disassemble the entire vacuum.
- Check for blockages in the hose, floor nozzle, inlet openings, and accessories.
- Reassemble the entire vacuum to ensure all parts click into place.
- Allow the unit to cool for a minimum of 45 minutes.
- Plugin a vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while
vacuuming, check for blockages or objects caught behind the brush roll. (Refer
to the Maintenance section for more information.)
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights
relating to the quality of the product (your “statutory rights”). You can
enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give you an additional
manufacturer’s guarantee of up to five years upon registration with Shark.
Offer valid only in the United Kingdom and the Republic of Ireland. These
terms and conditions relate to our manufacturer’s guarantee only – your
statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee.
They do not affect your statutory rights or the obligations of your retailer
and your contract with them.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment.
Your new machine needs to work properly for as long as possible. The guarantee
it comes with is an important consideration – and reflects how much confidence
the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with free parts and labor guarantee. Our customer
service helpline (0800 862 0453) is open from 9.00 am to 6.00 pm Monday –
Friday. It’s free to call, and you’ll be put straight through to a Shark®
representative. You’ll also find online support at
sharkclean.eu/uk.
How do I register my Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save
time, you’ll need the following information about your machine:
- Serial number (on the machine rating label).
- The date you purchased the machine (receipt or delivery note).
- To register online, please visit sharkclean.eu.
IMPORTANT
- The guarantee covers your product for 2 years (or for 5 years, if registered) starting on the date of purchase.
- Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever
need to get in touch.
You can also receive tips and advice on how to get the best out of your Shark®
vacuum and hear the latest news about new Shark® technology and launches. If
you register your guarantee online, you’ll get instant confirmation that
we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your Product is
guaranteed for a total of five years (2 years plus an Extended guarantee of 3
years).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion),
including all parts and labour. A Shark® guarantee is in addition to your
legal rights as a consumer.
What is not covered by the free Shark® guarantee?
- Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
- Normal wear and tear such as brush bar, fuse, belt, batteries, etc.
- Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark® Operating Manual supplied with your machine.
- Use of the vacuum cleaner for anything other than normal domestic household purposes.
- Use of parts not assembled or installed in accordance with the operating instructions.
- Use of parts and accessories which are not Shark® Genuine Components.
- Faulty installation (except where installed by Shark® ).
- Repairs or alterations carried out by parties other than Shark® or its agents.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate
that there may be a desire for our customers to want to repair their vacuum
cleaners after the guarantee has elapsed. In this case please contact our
freephone customer service helpline and ask about our out guarantee program,
on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who
developed your Shark® vacuum. You’ll find a full range of Shark® spares and
replacement parts for all Shark® machines at
sharkclean.eu. Accessories are at
sharkclean.eu.
Please remember that using non-Shark® spares invalidates your guarantee.
Illustrations may differ from the actual product. We are constantly striving
to improve our products; therefore the specifications contained herein are
subject to change without notice.
DUOCLEAN, FLEXOLOGY, and SHARK have registered trademarks of SharkNinja
Operating LLC.
PRINTED IN CHINA
SharkNInja Germany GmbH
Kurt-Blaum-Platz 8
63450 Hanau
Germany
+44 (0)800 862 0453
www.sharkclean.eu
Illustrations may differ from the actual product. We are constantly striving
to improve our products, therefore the specifications contained herein are
subject to change without notice.
SHARK, DUO CLEAN, and REFLEXOLOGY are registered trademarks of SharkNinja
Operating LLC.
© 2020 SharkNinja Operating LLC
HZ500EU_Series_IB_MP_200629_Mv1
PRINTED IN CHINA
References
- Shark Clean
- Shark UK Official | Vacuums, Steam, Air Purifiers & Beauty
- Shark United Kingdom
- Shark Clean
- Index of /uk
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