vtech VM924 Pan and Tilt Video Baby Monitor User Guide

vtech VM924 Pan and Tilt Video Baby Monitor

Important safety instructions

The applied nameplate is located at the bottom of the baby unit’s base. When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. Follow all warnings and instructions marked on the product.
2. Adult setup is required.
3. . CAUTION: Do not install the baby unit at a height above 2 meters.
4. This product is not a substitute for adult supervision of the infant. Supervising the infant is the parent’s or caregiver’s responsibility. This product could cease operating, and therefore you should not assume it will continue working properly for any given period of time. Further, this is not a medical device and should not be used as such. This product is intended to assist you in supervising your baby.
5. . Do not use this product near water. For example, do not use it next to a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower..
6. CAUTION: Use only the battery provided. There may be a risk of explosion if a wrong type of battery is used for the parent unit. The battery cannot be subjected to high or low extreme temperature and low air pressure at high altitude during use, storage or transportation. Disposal of battery into fire or a hot oven, or mechanically crushing or cutting or the battery can result in an explosion. Leaving the battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid of gas. Battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas. Dispose of used battery according to the information in The RBRC seal
7.  Use only the adapters included with this product. Incorrect adapter polarity or voltage can seriously damage the product.Power adapter information: Parent unit output: 5V DC 1AVTech Telecommunications Ltd. Model: VT05EUS05100Baby unit output: 5V DC 1AVTech Telecommunications Ltd. Model: VT05EUS05100Rechargeable battery information: Zhuhai Great Power Energy Co., Ltd.Li-ionbattery,3.6V,2600mAh, 9.36Wh;Model: ICR18650-2.6Ah-3.6V-1S1P
8. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet
9. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.
10. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
11. Do not cut off the power adapters to replace them with other plugs, as this causes a hazardous situation.
12. Do not allow anything to rest on the power cords. Do not install this product where the cords may be walked on or crimped.
13. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company.
14. Do not overload wall outlets or use an extension cord.
15. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
16. This product should not be placed in any area where proper ventilation is not provided. Slots and openings in the back or bottom of this product are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register.
17. Never push objects of any kind into this product through the slots because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
18. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the product other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used
19. You should test the sound reception every time you turn on the units or move one of the components
20. Periodically examine all components for damage
21. There is a very low risk of privacy loss when using certain electronic devices, such as baby monitors, cordless telephones, etc. To protect your privacy, make sure the product has never been used before purchase, reset the baby monitor periodically by powering off and then powering on the units, and power off the baby monitor if you will not use it for some time
22. Children should be supervised to ensure that they do not play with the product.
23. The product is not intended for use by persons(including children) with reduced physical, sensoryor mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

SAVE THESE INSTRUCTIONS

Cautions

1. Use and store the product at a temperature between 32oF and 104oF.
2. Do not expose the product to extreme cold, heat
or direct sunlight. Do not put the product close to a heating source.
3. Batteries should not be exposed to excessive heat such as bright sunshine or fire

4. Warning—Strangulation Hazard—Children have STRANGLED in cords. Keep this cord out of the reach of children (more than 3 ft (0.9m) away). Do not remove this tag.
5. Never place the baby unit(s) inside the baby’s crib or playpen. Never cover the baby unit(s) or parent unit with anything such as a towel or a blanket.
6.Other electronic products may cause interference with your baby monitor. Try installing your baby monitor as far away from these electronic devices
as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and
cordless telephones.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless devices):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless devices and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

•  Should keep wireless devices at least six inches from the pacemaker.
•  Should NOT place wireless devices directly over the pacemaker, such as in a breast pocket, when it is turned ON.WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless devices.

Electromagnetic fields (EMF)

This V Tech product complies with all standards regarding electromagnetic fields (EMF). If handled properly and according to the instructions in this user’s manual, the product is safe to be used based on scientific evidence available today.

What’s in the box

 Connect the baby monitor

• The rechargeable battery in the parent unit is built-in.
• Use only the power adapters supplied with this product.
• Make sure the baby monitor is not connected to a switch-controlled electric outlet.
• Connect the power adapters in a vertical or floor mount position only. The adapters’ prongs are not designed to hold the weight of baby monitor, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
• Make sure the parent unit, the baby units and the power adapter cords are out of reach of children.

Charge the parent unit battery

When you have connected and turned on the parent unit, the battery will be charged automatically.

Notes

•  Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon becomes solid .
•  It takes longer to charge the battery when the parent unit is turned on. To shorten the charging time, turn the parent unit off while charging.
•  The standby time varies depending on the sensitivity level you set, your actual use and the age of the battery.

The battery icon indicates the battery status (see the following table).

minutes).
The battery icon becomes solid.| The battery is fully charged.| To keep the battery charged, connect the unit to AC power when not in use.

 Power on or off the baby monitor

Slide the ON/OFF switch to power on or off your baby unit.

Press and hold POWER to power on or off your parent unit.

Positioning the baby monitor

Caution
Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby’s crib or playpen.

Caution

• The default volume of your parent unit is level 3, and the maximum volume is level 5. If you experience high-pitched screeching noise from your baby monitor while positioning:
• Make sure your baby unit and parent unit are more than 3 feet (1 meter) apart, OR
• Turn down the volume of your parent unit.

Note
To avoid interference from other electronic devices, place your baby monitor at least 3 feet (1 meter) away from devices such as wireless routers, microwaves, cell phones and computers.

Status check

Once you power on both your baby unit and parent unit, your parent unit displays image from the baby unit, and the LINKLED light turns on. The baby unit’s POWER LED light turns on.

Basic operation – Parent unit

Use the menu

Press to enter the menu, choose a menu item, or save a setting. You can use the parent unit for advanced settings or operations, such as to play or stop the baby unit lullaby, or to adjust the baby unit sound sensitivity.
While in the menu:

• Press or to scroll among the menu options.
•  Press to select an item, or to save a setting.
• Press or to scroll among the sub-menus, or to adjust a setting.
•  Press to return to the previous menu options without changing the current setting.
•  Press /TALK to return to live video.

Talk to your baby unit

Press and hold TALK and speak to your parent unit. Your voice is transmitted to the baby unit. Release TALK when finish talking and hear your baby again.

Turn off the screen

Press /POWER to put the monitor display to sleep. The screen will be switched off, and you will still hear sounds from the baby unit.

Tip
Press any key on the parent unit to turn the screen on again.

Adjust parent unit volume

Press VOL – / VOL + to adjust your parent unit speaker volume.

Zoom

1. Press to enter the menu.
2.  Press or to select , then press to confirm
3.  Press or to choose either 1X or 2X, depending on how many times you want to zoom in, then press to confirm.

Overview – Parent unit

1. Antenn
2. 3-level sound indicator light
3. Battery LED light
4. LINK LED light
5. Arrow keys
6. MENU /SELECT
7. RETURN/TALK
8. LCD off/POWER key
9. VOL – / VOL
10. Power jack
11. RESET
12. Speaker

Overview – Baby unit

1. Light sensor
2. Camera
3. Infrared LEDs
4. Microphone
5. POWER LED light
6. ON/OFF switch
7. Speaker
8. Antenna
9. Power jack
10. Slots for wall mounting
11. PAIR/RESET key

• The parent unit and baby unit(s) provided are already paired.

Need help?

For operations and guides to help you use your video monitor, and for the latest information and support, check out our online help topics and online FAQs. Use your smartphone or mobile device to access our online help.

•  Go to https://help.vtechphones.com/vm924 or https://help.vtechphones.com/vm924-2; OR
• Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the QR code and frame it. Tap the notification to be redirected to the online help page.
• If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer or further away until it is clear.

Parent unit icons

Main menu icons

Main menu-Sub menu
Brightness

VOX (Voice Activated Alert) Settings
VOX sound sensitivity level

You can adjust VOX sensitivity levels to activate the parent unit when the baby unit detects sounds that exceed a certain volume. See Sound sensitivity and sound activation section.

Turn on/off sound activation
Set sound activation on or off. When it is on, and the baby unit does not detect sound, the parent unit screen stays off to save power. Once a sound is detected, the parent unit screen and speaker automatically turns on, and you will be able to see and hear your baby. The parent unit will turn off again after 50 seconds of no sound detection.

Note
When the parent unit screen is off and it receives alerts, for example, link lost between parent unit and baby unit, or battery is low, the parent unit screen and speaker will turn on for 10 seconds.

Alert Tone Settings

• Set the parent unit to beep when the battery is low.
•  Set the parent unit to beep when the link between the parent unit and the baby unit is lost.
•  Set the confirmation tone on or off when selecting an option in the menus.
•  Set the parent unit to beep when the baby unit detects sounds while in Split mode (For pairing with VM924-2 only).

Temperature

• Turn on/off temperature alert tone.

• Set the parent unit to beep whenever the room temperature detected by the baby unit falls outside of the set temperature range.

• Set the maximum temperature.

• Set temperature display in Fahrenheit (°F) or Celsius (°C).

Baby Unit Settings

Baby unit speaker volume

• Adjust the baby unit’s speaker volume.
• Zoom in.

Monitoring Mode (For pairing with VM924-2 only)

• Single CAM mode
  The screen displays images only from the selected baby unit in full screen.

• Split mode
  The screen displays images from all the paired baby units at the same time in split view.

• Patrol mode
  The screen displays a single cam view that transitions to a different baby unit every 10 seconds.

Status icons

Connection status

• Strong signal strength.

• Moderate signal strength.

• Low signal strength.

• Weak signal strength.

• Split mode
  (*For pairing with VM924-2 only)

• Patrol mode
  (*For pairing with VM924-2 only)

• Current view status
  The baby unit number that is being viewed when in:

• Single CAM mode.

• Patrol mode
  (*For pairing with VM924-2 only)

• Split mode
  (*For pairing with VM924-2 only)

• Night vision – On

• Zoom – On

• Lullaby – On

• Real-time temperature

Real-time temperature detected by the baby unit in Fahrenheit (°F) or Celsius (°C)(e.g. 57°F or 14°C).

Temperature alert tone – On
Talkback – On

Sound sensitivity and sound activation

Adjust sound detection sensitivity

You can turn on Sound activation and adjust the VOX sensitivity to detect sounds and turn on the parent unit while its screen is switched off or dimmed. When the baby unit detects sounds that exceed certain levels, the parent unit screen will turn on and the baby unit starts transmitting the sounds to the parent unit, and you can see and hear your baby. If you turn off Sound activation, you will hear sounds from the baby unit all the time, even when the parent unit screen is switched off. If you have turned on sound alert, the parent unit beeps when the baby unit detect sounds while in Split mode (*For pairing with VM924-2 only).

VOX Sensitivity level| Level 5 (Highest)| Level 4 (High)| Level 3 (Medium)| Level 2 (Low)| Level 1 (Lowest)
---|---|---|---|---|---
Description| (Default setting)

The parent unit screen and speaker turn on for very small sounds, including background

noises from your baby’s room.

| The parent unit screen and speaker turn on for soft babbling and louder sounds

from your baby. The parent unit remains quiet when your baby sleeps soundly.

| The parent unit screen and speaker turns on for loud babbling and louder sounds from your baby. The parent unit remains quiet when your baby makes soft sounds.| The parent unit screen and speaker turn on

for crying and louder sounds from your baby. The parent unit remains quiet when your baby makes soft sounds.

| The parent unit screen and speaker turn on for loud crying or screeching sounds from your baby.

The parent unit remains quiet when your baby makes soft sounds.

Sound activated screen and audio

When Sound activation is on, the parent unit screen stays off to save power when the baby unit detects no sound.Once the baby unit detects sounds that are louder than the chosen sound sensitivity level, the parent unit screen and speaker turn on automatically. The parent unit will then turn off again after50 seconds of no sound detection.

Note
If you have muted the parent unit speaker, only the parent unit screen will turn on when a sound is detected. The parent unit display will dim to conserve energy after 10 minutes of inactivity, in which there is neither key pressed nor alert received from the baby unit.

Night vision

The baby unit has infrared LEDs that allow you to see your baby clearly at night or in a dark room. When the baby unit being viewed detects low light levels, the infrared LEDs are switched on automatically. The images from the baby unit are in black and white, and appears on the screen.

Notes

• It is normal to see a short white glare on your parent unit screen as the baby unit is adapting to the dark environment.
•  When the infrared LEDs are on, the images are in black and white. This is normal

TIP

•  Depending on the surroundings and other interfering factors, like lighting, objects, colors and backgrounds, the display resolution may vary. Adjust the baby unit’s angle or place the baby unit at a higher level to prevent glare and blurry display.

For VM924-2 only

Status check – Two baby units

If you are viewing baby unit , the POWER LED light of baby unit turns on. is not being viewed, its POWER LED light flashes. As baby unit

Note
If you power on only one baby unit, your parent unit may display and the LINK LED light will flash.

Change different views – Single CAM

Change different views – Patrol

Change different views – Split

Select Split as your monitoring mode to view the images from both baby units at once.

Mount the baby unit on dry wall (optional)

Notes

•  Check for reception strength and camera angle before drilling the holes.
•  The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your camera units.

Note

Check for reception strength and camera angle before drilling the holes.

Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel.

Drill two holes in the wall ( 7/23 inch drill bit ). If you drill the holes into a stud, go to step 3.
-OR-
If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.

Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screw in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.

Place the camera unit on the wall mount bracket, and then slide it forward until it locks into place. Connect the power adapter to the camera unit and a power supply not controlled by a wall switch.

Frequently asked questions

Below are the questions most frequently asked about the baby monitor.

Why does the baby monitor not respond normally?-
Try the following (in the order listed) for common cure:

1. Disconnect the power to the baby units and the parent unit.
2. Wait a few seconds before connecting power back to the baby units and the parent unit.
3. Turn on the baby units and the parent unit.
4. Wait for the parent unit to synchronize with the baby units. Allow up to one minute for this to take place.

Why don’t the power-on light of the baby unit and parent unit go on when I switch on the units?
Perhaps the parent unit is not connected to the power. Insert the appliance plug into the parent unit and put the adapter in a wall socket. Then, press and hold POWER to switch on the parent unit and to establish connection with the baby unit. Perhaps the baby unit is not connected to the power. Insert the appliance plug into the baby unit and put the adapter in a wall socket. Then, slide the   ON/OFF ** switch to ON ** to switch on the baby unit and to establish connection with the parent unit.

Why doesn’t my parent unit charge while connected to AC power?
Make sure the power is not controlled by a wall switch. You may have used the battery for a long time. See Warranty for repair/replacement.

Why is my screen in black and white?
The screen is in black and white during night-time or in a dark room when the night vision feature is activated. This is normal

Why do I get glare or blurry display on my screen when viewing my baby at night?
During night-time or in a dark room, the surroundings and other interfering factors, like lightings, objects, colors and backgrounds may affect the image quality on your parent unit screen. Adjust the baby unit’s angle or place the baby unit at a higher level to prevent glare and blurry display.

Why does the baby monitor produce a high-pitched noise?
The parent unit and baby units may be too close to each other.

• Move the parent unit away from the baby units until the noise stops; OR
• Turn down the volume of your parent unit

Why does the parent unit beep?
The baby units may be out of range. Move the parent unit closer to the baby units (but not less than 3 feet).The temperature of your baby’s room may be too high or too low.

Why does the parent unit react too quickly to other sounds?
The baby unit also picks up other sounds than those of your baby. Adjust the VOX sensitivity level to a lower level or lower the parent unit speaker volume.

Why don’t I hear a sound/Why can’t I hear my baby cry?
The parent unit speaker volume may be too low. See Adjust parent unit speaker volume to increase the volume.
You may have set a low VOX sensitivity level. See Adjust the sound sensitivity of the baby unit to set to a higher level.

Why can’t I establish a connection? Why is the connection lost every now and then? Why are there sound interruptions?
The baby units may be out of range. Move the parent unit closer to the baby units (but not less than 3 feet).Other electronic products and wireless products may cause interference with your baby monitor. Try installing your baby monitor as far away from these devices as possible. If you power on only one baby unit, your parent unit may display , and the  LINK LED light will flash.

The RBRC seal

The RBRC seal on the Li-ion battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The program provides a convenient alternative to placing used Li-ion batteries into the trash or municipal waste, which may be illegal in your area. V Tech’s participation makes it easy for you to drop off the spent battery at local retailers participating in the program or at authorized V Tech product service centers. Please call 1 (800) 8 BATTERY® for information on Li-ion battery recycling and disposal bans/restrictions in your area. V Tech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources.
The RBRC Seal and 1 (800) 8 BATTERY® are registered trademarks of Call2recycle, Inc.

FCC and IC regulations

FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The baby unit shall be installed and used such that parts of all persons’ body are maintained at a distance of approximately 8 in (20 cm) or more. The transmitter and antenna of the parent unit shall be held at least 1 in (2.5 cm) from your face. This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B)

Industry Canada
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

RF radiation exposure statement
The product complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The baby unit should be installed and operated with a minimum distance of 8 in (20 cm) between the baby unit and all persons’ body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. This equipment complies also with Industry Canada RSS-102 with respect to Canada’s Health Code 6 for Exposure of Humans to RF Fields.

California Energy Commission battery charging testing mode
This baby monitor meets the California Energy Commission (CEC) regulations for energy consumption. Your baby monitor is set up to comply with the energy- conserving standards right out of the box. Follow the instructions to install and charge the battery. The CEC battery charging testing mode is activated while charging. Even if the parent unit is paired to baby units, the CEC battery charging testing mode is activated while it is powered off and charging.

Limited Warranty

What does this limited warranty cover?
The manufacturer of this V Tech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada. What will V Tech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?During the limited warranty period, V Tech’s authorized service representative will repair or replace at V Tech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at V Tech’s option, is your exclusive remedy. V Tech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days. How long is the limited warranty period? The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase.

From outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or
Product returned without a valid proof of purchase (see item 2 below); or

1. If V Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

2. Product returned without a valid proof of purchase (see item 2 below); oreglect, inundation, fire, water or other liquid intrusion; or Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or

3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; o

4.  Product to the extent that the problem is caused by use with non-VTech accessories; or

5.  Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

6.  Product purchased, used, serviced, or shipped for repair Tech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
   What is not covered by this limited warranty?
   This limited warranty does not cover: from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or

7. Product returned without a valid proof of purchase (see item 2 below); or

8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 800-595-9511. In Canada, go to www.vtechcanada.com or call1 800-267-7377.

NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

1.  Return the entire original package and contents including the Product to the V Tech service location along with a description of the malfunction or difficulty; and
2.  Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3.  Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and V Tech. It supersedes all other written or oral communications related to this Product. V Tech provides no other warranties for this Product. The warranty exclusively describes all of V Tech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province .Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall V Tech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.

Disclaimer and Limitation of Liability

V Tech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. V Tech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product.
Company: V Tech Communications, Inc.
Address: 9020 SW Washington Square Road – Ste 555 Tigard, OR 97223, United States
Phone: 1 800-595-9511 in the U.S. or
1 800-267-7377 in Canada

References

• Electronic Learning Toys | Best Learning Toys | VTech UK
• Electronic Learning Toys | Best Learning Toys | VTech UK
• VTech Canada Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Telecom Products European Official Site
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones

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