Plantronics Voyager 4310 Bluetooth Wireless Headset User Manual

Plantronics Voyager 4310 Bluetooth Wireless Headset

Headset Overview

NOTE
Functionality varies by application. May not function with web-based apps.

Be safe
Please read the safety guide for important safety, charging, battery, and regulatory information before using your new headset.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to computer audio.

NOTE
Adapter design may vary

Standard LEDs

*LEDs when Microsoft Teams is detected**

NOTE
Requires Microsoft Teams desktop application

Charge stand (select models only)

NOTE
The charge stand plugs into a computer or wall charger’s USB port.

Connect and pair

Connect to PC
Your Bluetooth USB adapter comes pre-paired to your headset.

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.

3. Load Poly Lens Desktop App by visiting www.poly.com/lens This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound Communications tab and select the desired parameter.

Mac

1. To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

2. Activate Bluetooth on your phone and set it to search for new devices.
   iPhone Settings > Bluetooth > On
   Android Settings > Bluetooth On > Scan for devices
   NOTE Menus may vary by device.

3. Select “Poly V43XX Series.”

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter.

Pair the USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset.

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your headset in pair mode.
3. Put your Bluetooth USB adapter into pair mode by selecting “Pair” in Poly Lens App. Your adapter flashes red and blue. Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Pair mode
Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Fit and charge

Wear on the right or left
To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.

Charge
Charge your headset using the USB cable or the charging stand (select models only). The headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The LEDs turn off once charging is complete.

NOTE The USB cable and charge stand (select models only) plug into a computer or wall charger’s USB port.

Check the headset battery status

• View status in Poly Lens Desktop App
• With the headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Headset LED behavior while charging

TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge it fully.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: www.poly.com/lens.

NOTE
Device settings and updates are also available in Plantronics Hub App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at www.poly.com/lens

While updating

• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The basics

Power on/off
Slide the switch to power on or off.

Adjust the volume
Tap the Volume up (+) or down (–) button.

Adjust headset microphone volume (softphone)
Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.

Make/Take/End Calls

Answer or end a call
Tap the Call button.

Answer a second call
First, tap the Call button to end the current call, then tap the Call button again to answer a new call.

Mute
While on an active call, tap the red Mute button.

Hold a call
To hold an active call, press the headset Call button for 2 seconds. Press the Call button to resume a held call.

Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.

Call back last call (smartphone)
To dial the last number you dialed, double-tap the Call button.

Answer calls from a second device  ”
It’s easy to answer calls from two devices (including a softphone). When on a call, you hear a ringtone notification of the incoming call from the second paired device.

To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Launch Microsoft Teams (Teams model only)

Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.

• When not on a call, tap your Teams button to view Microsoft Teams app on your computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.

NOTE Teams model and Teams desktop application required. Teams mobile application is not supported.

Play or pause audio
Tap the Call button to pause or resume streaming audio.

NOTE
Functionality varies by application. May not function with web-based apps.

Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call to the previous track.

NOTE
Functionality varies by application. May not function with web-based apps.

Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.

NOTE
Functionality varies by application. May not function with web-based apps.

Voice assistant
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

More Features

Select language
You can wirelessly change your headset language using Poly Lens App. Download: www.poly.com/lens

DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.

Once back in range with your phone or USB adapter, press the Call control button to exit  DeepSleep mode.

Online indicator
Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App.

Corded mode (audio over USB)
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density- friendly corded mode.

1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode
   NOTE Your headset battery charges while in corded mode.

Troubleshooting

What’s in the box

Support

NEED MORE HELP?
poly.com/support

Manufacturer : Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Model ID: Headset: V4310/V4310-M/V4320/V4320-M, Adapter: BT700/BT700C, Charge Stand: CB4300. System: Poly Voyager 4300 UC Series has a V4310/V4310-M/V4320/V4320-M headset, a BT700/BT700C adapter and may include a CB4300 charge stand.
220245-06 08.21

Frequently Asked Questions

Is this compatible with iMac?

The Poly Voyager 4310 UC is compatible with iMac.

Is this compatible with Zultys desk phones.?

Poly Voyager 4310 UC is not compatible with Zultys desk phones.

Will the background sound canceling feature with my soft phone called Max, with out downloading an app to the Mac?

Yes, there is no need to install any application, the background noise canceling feature works without any application being installed.

Is this compatible with Yealink SIP-T43U work phone?

Yes, the Poly Voyager 4310 UC is compatible with the Yealink SIP-T43U. The Voyager 4310 UC is a USB headset, so it can be plugged directly into the USB port on the Yealink SIP-T43U. This will allow you to use the headset for both audio and video calls.

Is this compatible w/ vvx 401 desk phone?

The Poly Voyager 4310 UC is Compatible with the Poly VVX 401 desk phone.

Will this be compatible with genesys soft phone?

Yes, Poly Voyager 4310 UC is compatible with the GENESYS softphone. Please use the USB dongle provided with the headset.

Will this headset connect to ps5?

The Plantronics - Voyager 4310 UC should connect to PS5.

Is this headset compatible with yealink sip t54w ip desk phone?

Poly Voyager 4310 UC, USB-A is compatible with Yealink SIP-T54W. To use with the desk phone, we strongly recommend you purchase any Poly Office version headset.

Does this work with Cisco Jabber?

Does the set come with everything you need? Like the little usb connector, stand and headphone?

The Poly 4310 UC headset comes with everything you need to get started, which includes a headset, charging stand, USB adapter, USB cable, and a quick start guide.

Is this headset compatible with Yealink T46s desk phone?

To make it compatible with a Yealink T46S you would need the Office Base, which provides desk phone connectivity. On the other hand, any of our Office models should work with this model, such as the Voyager 4200 Office series, Savi 7300 Office Series (DECT), The Voyager Focus 2 Office, etc.

Does this work good with Avaya?

Yes, you will be able to listen and talk through calls without issues. As for Remote Call Control to answer/end/mute calls directly from the headset, it will depend on the version of the softphone. In this case, RCC will work with Avaya one-X version 2.5.12.0 while having the Plantronics hub installed (available on our Poly site under support).

Will this work with the Polycom vvx500?

Unfortunately, Voyager 4310 UC USB-A is not compatible with Polycom VVX500, however, Voyager 4310 UC USB-C is compatible.

Can you wear headset on either side whether it's right ear or left ear?

Poly Voyager 4310 UC can be worn on either side, whether it's the right ear or the left ear.

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