Yealink W56H Cordless Dect Phone for Avaya IP Office User Manual

: June 5, 2024
: Yealink

Table of Contents

CONNECTING THE BASE STATION
again.
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Yealink W56H
Cordless Dect Phone for Avaya
IP Office
User Manual

INSTALLING YOUR YEALINK W60P BASE/W56H IP DECT PHONE

CONNECTING THE BASE STATION

You have two options to power the base station. Your System Administrator will advise you on which one to use.
+ AC power (Optional)
+ Power over Ethernet (PoE)

NOTE: Pay attention to the radio coverage of the base station. It is up to approximately 1000 feet in unobstructed outdoor areas and up to approximately 165 feet inside buildings.
Do not set up the base station in a damp room, and keep it away from water.

AC Power (Optional)
+ Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter to an electrical outlet.
+ Connect the included or any standard Ethernet cable between the Internet port on the base station and the Internet port in your network or the switch/hub device port.

NOTE: The base station should be used with the original power adapter (5V/600mA) only. The use of a third-party power adapter may cause damage to the base station.

Power over Ethernet
+ Connect the Ethernet cable between the Internet port on the base station and an available port on the in-line power switch/hub.

NOTE: If in-line power is provided, you don’t need to connect the AC adapter. Make sure the hub/switch is PoE compliant.
IMPORTANT! Do not remove the power and network to the base station while it is updating firmware and configurations.

SETTING UP THE W60P BASE AND W56H HANDSET

Insert the battery
+ Open the battery cover on the back of the handset.
+ Insert the battery and press it down.
+ Close the battery cover.

Set up the Charger Cradle
+ Connect the USB plug on the charger cradle to the DC5V port on the power adapter.
+ Connect the power adapter to an electrical outlet.

Charge the handset
+ After setting up the handset and charger, place the handset in the charger.
+ The handset battery takes about 3 hours to fully charge. The charging status is displayed on the top right-hand corner of the LCD screen.

Attach the Belt Clip
+ Push the clip onto the back of the handset.
+ Insert the clip into the designated notches in the handset.

W60P BASE STATION FEATURES
After the base station starts up successfully and the handset is registered to the base station, all LEDs on the base station will illuminate green in sequence.

Paging Key – Locates a misplaced handset.
Toggles the registration mode.
Resets the base station to factory settings.
Registration LED – Indicates the mode of the base station.
+ Fast flashing green – paging mode.
+ Slow flashing green – registration mode.
+ Solid green – there is at least one handset registered to the base.
+ Off – the base is powered off or no handsets are registered to the base.
Network Status LED – Indicates the network status.
+ Slow flashing green – network is unavailable.
+ Solid green – network is available.
+ Off-base is powered off.
Power Indicator LED – Indicates the power status of the base station.
+ Slow flashing green – base is going through a firmware upgrade.
+ Solid green – base is powered on.
+ Off-base is powered off.

HANDSET KEYS + FEATURES

Earpiece – Outputs audio during the earpiece call.
Power Indicator LED – Indicates handset power + certain features statuses.
+ Fast flashing red – incoming call.
+ Slow flashing red – voicemail message or missed call.
+ Solid red – battery is charging.
LCD Screen – Shows information about calls, messages, softkeys, time, date, and other relevant data.
Call information such as caller ID + call duration.
Icons (for example DND ).
Prompt text (for example “Saved”).
Softkeys – Appear on the display to indicate features that can be activated by pressing the keys directly below them.
Message key – Accesses the missed call log and the voicemail.
Speaker key – Switches between the earpiece, headset, and speakerphone.
Answers an incoming call.
Navigation keys – Move the cursor.
Adjusts the ringer volume.
OK – Confirms actions or enters the main menu.
Power/ Off key – Long presses in the menu screen to return to the idle screen.
Long presses to turn the handset on or off when idle.
Cancels actions or ends a call.
Rejects an incoming call.
Answer/Talk key – Answers an incoming call.
Enters the redial calls list.
Places a call.
Alphanumerical Keypad – Provides digits, letters, and special characters.
Transfer key – Transfers a call to another party.
Mute key – Toggles the mute function on and off.
Microphone – Picks up audio during earpiece and hands-free calls.
Speaker – Provides hands-free speakerphone audio.
3.5mm earphone jack – Allow you to connect a standard 3.5mm headset.

SHORTCUTS

Press the left softkey to access the call history.
Press the right softkey to check the line status.
Press the up arrow to place a call to another handset.
Press the left-facing arrow to decrease the ringer volume.
Press the right-facing arrow to increase the ringer volume.
press the down arrow to access the directory.

CALL PROCESSING

TO ANSWER INCOMING CALL: Press TALK/ANSWER Key
TO SEND A RINGING CALL TO VOICEMAIL: Press the POWER/OFF Key
TO SILENCE A RINGING CALL: Press the SILENCE Softkey.
TO ANSWER A SECOND CALL AND PLACE FIRST CALL ON HOLD: Scroll to a new call + Press ACCEPT Softkey
TO SWITCH BETWEEN CALLS: Press SWAP Softkey
TO PLACE A CALL: Enter the number and Press TALK/ANSWER Key
TO PLACE A SECOND CALL: Press NEW CALL Softkey + Enter number + Press TALK/ANSWER Key
TO DISCONNECT FROM A CALL: Press END Softkey or POWER/OFF Key
TO PLACE A CALL ON SPEAKER: Press SPEAKER Key + TO TAKE A CALL OFF SPEAKER: Press SPEAKER Key
MUTE: Press MUTE Key. The display will indicate the call is muted.
UNMUTE: Press MUTE Key again HOLD: Places a caller on hold for you to retrieve.
+ TO HOLD CALL: Press OPTIONS Softkey
+ Select HOLD
+ TO RETURN TO CALLER: Press RESUME Softkey

TRANSFER: Connect your call to someone else (with a call online)

ANNOUNCED
+ Press TRANSFER Key (call holds)
+ Enter the number and press the OK key
+ Wait for the party to answer and announce a call
+ Press TRANSFER Key

TO RETURN TO CALLER: Press END Softkey
CONFERENCE: Allows three-way conferencing (with call online)
+ Press NEW CALL Softkey
+ Enter the second number
+ When the second person answers, announce the conference
+ Press OPTIONS Softkey
+ Select CONFERENCE to join all parties

BLIND
+ Press TRANSFER Key (call holds)
+ Enter number
+ Press TRANSFER Key

CALL PARK: Places an active call on a system hold to be retrieved from another telephone
TO PARK A CALL: Press the TRANSFER Key, the call is automatically held
Press 37 Park Slot Number (ie: 1, 2 or 3)
Press #
Press END Softkey

TO RETRIEVE PARKED CALL: Press TALK/ANSWER Key
Press 38 and Park Slot Code
Press #
NOTE: The Yealink phone can receive pages. Check with your system administrator to find out if it has been programmed to make a page.
REDIAL: Your phone’s redial feature displays a list of your most recently dialed numbers.
TO VIEW REDIAL LIST: Press TALK/ANSWER Key
Scroll to the number you want to dial
Press OK twice to redial the number

HISTORY: Your phone’s call history is stored for incoming, outgoing, and missed calls.
TO VIEW CALL HISTORY: Press the HISTORY Softkey
TO VIEW CALL DETAILS, ADD TO CONTACTS OR DELETE: Press the OPTIONS Softkey
TO CALL: Press the OK Key three times
TO VIEW MISSED CALLS AND VOICEMAIL MESSAGES: Press the MESSAGE key.

DIRECTORY
The directory contains the Contacts or list also referred to as the Local Directory. Contacts are entered by the user-specific to that handset only.

TO ADD NUMBERS TO THE LOCAL DIRECTORY:
+ Press the DOWN ARROW Key
+ Press OPTIONS Softkey
+ Scroll to New Contact. Press OK Key
+ Enter first and last name
+ Scroll and Enter work/mobile/other phone numbers
+ Press SAVE Softkey

TO SEARCH DIRECTORY:
+ Press OK Key
+ Highlight and Select DIRECTORY Icon
+ Select which directory to search
+ Begin spelling the name on the dial pad

NOTE: When searching, press the key the correct amount of times to get the appropriate letter. For example, if searching for a name that begins with an “S”, you must press the 7 key four times. It’s not necessary to enter an entire name when searching. EX: if searching for “Stephanie”, you can enter STE, press SELECT, and you will receive the
results for all names that start with STE.

ACCESS YOUR MAILBOX (LOG IN)

When you have new voicemail messages the voicemail icon will appear at the top of the display with a number next to it indicating how many missed calls (on the left) and how many new messages there are (on the right).
NOTE: See the Voicemail User Manual for first-time mailbox setup instructions and complete information.

LOG INTO YOUR MAILBOX FROM AN INTERNAL EXTENSION:
Press MESSAGE key
Scroll to the Messages Icon and select OK
Enter Your Extension (Mailbox) Number
Press #
Enter your password
Press #

NOTE: On your own phone you do not have to enter your mailbox number. When prompted for the mailbox number, press #, enter your password, and press

again.

LOG INTO YOUR MAILBOX FROM AN EXTERNAL NUMBER:
Dial: Check with your System Administrator for the applicable number to dial from the outside.
Enter Mailbox Number
Press #
Enter your password
Press #

NOTES: You do not have to listen to the voice prompts once you log in. you can enter commands immediately.
Once you log in, IP Office will play a summary of new messages in your mailbox.
To begin playing messages immediately, Press 2.
To Bypass header information, Press 0.

MESSAGE COMMANDS: While listening to your messages:

To:	Press
Skip Header	0
Forward	1
Restart	2
Replay without header	0
Skip to Previous	*2
Pause/Resume	3
Replay Header	23
Back 5 Seconds	5
Restart from beginning	*5
Advance	6
Save and Skip Category	*#
Save and Play Next	#
Play Next	**4
Delete and Play Next	*3
Restore deleted message	**8
Print Fax (if applicable)	*1