Samsung BN68 Series Smart TV User Manual: bn68-11264a, bn68-13696a, bn68-12466e & More

: June 5, 2024
: Samsung

Table of Contents

SAMSUNG BN68 Series Smart TV
Warning! Important Safety Instructions
Power
Installation
Safety Precaution
Operation
Troubleshooting and Maintenance
Specifications and Other Information
FAQS
VIDEO
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

The Samsung BN68 Series Smart TV is a high-quality television that offers a range of features and functions to enhance your viewing experience. However, before you start using your new TV, it is important to read the user manual carefully and follow all the safety instructions provided. The manual includes important information on how to set up and use your TV, as well as tips on how to care for it properly. Additionally, it provides detailed instructions on how to mount your TV on a wall and how to prevent it from falling. The manual also includes information on the Samsung Smart Remote, which is designed to make it easy to navigate and control your TV. Whether you are a first-time user or an experienced TV owner, the Samsung BN68 Series Smart TV User Manual is an essential resource that will help you get the most out of your new television.

SAMSUNG BN68 Series Smart TV

SAMSUNG BN68 Series Smart TV product

Before Reading This User Manual
This TV comes with this User Manual and an embedded e-Manual ( > Menu > Settings > Support > Open e-Manual).

Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols which may be on your Samsung product.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that this product has included important literature concerning operation and maintenance.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
AC voltage: Rated voltage marked with this symbol is AC voltage.
DC voltage: Rated voltage marked with this symbol is DC voltage.
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Power

Do not overload wall outlets, extension cords, or adaptors beyond their voltage and capacity. It may cause fire or electric shock.
Refer to the power specifications section of the manual and/or the power supply label on the product for voltage and amperage information.
Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
Never insert anything metallic into the open parts of this apparatus. This may cause electric shock.
To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
Be sure to plug in the power cable until it is firmly seated. When unplugging the power cable from a wall outlet, always pull on the power cable’s plug.
Never unplug it by pulling on the power cable. Do not touch the power cable with wet hands.
If this apparatus does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorised dealer or Samsung service centre.
To protect this apparatus from a lightning storm, or to leave it unattended and unused for a long time, be sure to unplug it from the wall outlet and disconnect the antenna or cable system.
Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cable to generate sparks and heat or by causing the insulation to deteriorate.
Use only a properly grounded plug and wall outlet.
An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

Installation

Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.
Do not expose this apparatus to rain or moisture.
Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
Do not expose this apparatus to dripping or splashing.

Mounting the TV on a wall

If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. If it is not correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

To order the Samsung wall mount kit, contact Samsung service centre.
Samsung is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.
You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
When installing a wall mount kit, we recommend you fasten all four VESA screws.
If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical area.)
Do not mount the TV at more than a 15 degree tilt.
Standard dimensions for wall mount kits are shown in the table on the Quick Setup Guide.
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.
Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
Always have two people mount the TV onto a wall.

Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device, referring to “Preventing the TV from falling”.

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
Always use cabinets or stands or mounting methods recommended by Samsung.
Always use furniture that can safely support the television set.
Always ensure the television set is not overhanging the edge of the supporting furniture.
Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
Always route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
Never place a television set in an unstable location.
Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
If the existing television set is going to be retained and relocated, the same considerations as above should be applied.
When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand.

Preventing the TV from falling

Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.
- You may need additional material such as wall anchors depending on the type of wall.
Using the appropriately sized screws, firmly fasten a set of brackets to the TV.
- For the screw specifications, refer to the standard screw part in the table on the Quick Setup Guide.
Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.
- Install the TV near the wall so that it does not fall backwards.
- Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.

Operation

This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly.
Please contact your local authorities for disposal or recycling information.
Store the accessories (remote control, or etc.) in a location safely out of the reach of children.
Do not drop or strike the product. If the product is damaged, disconnect the power cable and contact a Samsung service centre.
Do not dispose of remote control or batteries in a fire.
Do not short-circuit, disassemble, or overheat the batteries.
CAUTION: There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery. Replace only with the same or equivalent type.
WARNING – TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS
PRODUCT AT ALL TIMES.

Caring for the TV

To clean this apparatus, unplug the power cable from the wall outlet and wipe the product with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

What’s in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.

Samsung Smart Remote
User Manual
CI Card Adapter
Warranty Card / Regulatory Guide (Not available in some locations)
TV Power Cable
Wall mount Adapter x 2
The items’ colours and shapes may vary depending on the models.
Cables not included can be purchased separately.
Check for any accessories hidden behind or in the packing materials when opening the box.

Warning: Screens can be damaged from direct pressure when handled incorrectly. We recommend lifting the TV at the edges, as shown. For more information about handling, refer to the Quick Setup Guide came with this product.

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV’s basic settings to suit your viewing environment.

Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On.

Control menu
TV Controller button / Remote control sensor
Microphone switch
How to turn on and off the Microphone

You can turn on or off the microphone by using the switch at the bottom of the TV. If microphone is turned off, All voice and sound features using microphone are not available.

The position and shape of the microphone switch may differ depending on the model.
During analysis using data from the microphone, the data is not saved.

Troubleshooting and Maintenance

Troubleshooting
For more information, refer to “Troubleshooting” or “FAQ” in the e-Manual.

Menu > Settings > Support > Open e-Manual > Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit “www. samsung.com” and click Support or contact the Samsung service centre.

This OLED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV’s menu ( > Menu > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

Make sure that the power cable is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

The remote control does not work.

Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote control.
- When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to light.
Try pointing the remote directly at the TV from 1.5-1.8 m away.
If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV. To pair a Samsung Smart Remote, press the and buttons together for 3 seconds.

Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

Menu > Settings All Settings > General & Privacy > Power and Energy Saving > Brightness Optimisation.

The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Specifications and Other Information

Display Resolution
3840 x 2160
Sound (Output)
60 W
Operating Temperature
10 °C to 40 °C (50 °F to 104 °F)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-20 °C to 45 °C (-4 °F to 113 °F)
Storage Humidity
5 % to 95 %, non-condensing

Product Name	Samsung BN68 Series Smart TV
User Manual	bn68-11264a, bn68-13696a, bn68-12466e & More
Features	Smart TV capabilities, Samsung Smart Remote, wall mountable
Safety Instructions	Read and follow all safety instructions provided in the

manual
Power| Refer to power specifications section of the manual for voltage and amperage information
Installation| Do not place near heat sources or water, contact authorized Samsung service center for installation in extreme conditions, use Samsung wall mount kit, do not mount at more than a 15 degree tilt
Ventilation| Maintain a distance of at least 10 cm between TV and other objects to ensure proper ventilation
Safety Precautions| Use recommended cabinets, stands or mounting methods, ensure stability of TV, route cords and cables to prevent tripping, never place TV on unstable furniture or cloth, educate children about dangers of climbing on furniture, use anti-fall device, firmly fasten brackets to wall and TV to prevent falling

Notes

This device is a Class B digital apparatus.
For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product.
On most models, the label is attached to the back of the TV.(On some models, the label is inside the cover terminal.)
Typical power consumption is measured according to IEC 62087.
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
Shielded Twisted Pair
The images and specifications of the Quick Setup Guide may differ from the actual product.
Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. Product design and specifications may change without notice.

An administration fee may be charged in the following situations:

An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).
You bring the unit to the Samsung service centre, but it is found that the product has no defect (i.e., where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Following the repair by a non-authorised service provider,
self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to repair the product by any person other than a Samsung certified service provider will not be covered by the warranty.
Please visit samsung.com/support to find futher information about external power adapter and remote control associated with EU Ecodesign directive – ErP regulation

Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cable when you don’t intend to use the TV for a long time.

Licenses

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing Administrator, Inc. in the United States and other countries.
Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
The full text of the declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support and enter the model name.
This equipment may be operated in all EU countries and in the UK.
The 5 GHz WLAN(Wi-Fi) function of this equipment may only be operated indoors.
BT max transmitter power : 100mW at 2.4GHz – 2.4835GHz
Wi-Fi max transmitter power : 100mW at 2.4GHz-2.4835GHz, 200mW at 5.15GHz-5.25GHz, 100mW 5.25GHz-5.35GHz & 5.47GHz – 5.725GHz Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where
they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Removing the battery

To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy.
For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.

Correct disposal of batteries in this product (Applicable in countries with separate collection systems) The marking on the battery, manual or packaging indicates that the battery in this product should not be disposed of with other household waste. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.
The battery incorporated in this product is not user replaceable. For information on its replacement, please contact your service provider. Do not attempt to remove the battery or dispose it in a fire. Do not disassemble, crush, or puncture the battery. If you intend to discard the product, the waste collection site will take the appropriate measures for the recycling and treatment of the product, including the battery.

FAQS

Does it have a Bluetooth connection for wireless Bluetooth connectable Headphones?

Yes, the AU8000 features built in Bluetooth audio technology allowing you to connect to a wide variety of wireless headsets or speakers via Bluetooth. You can even use the Multi-Output Audio feature to use both TV speakers and Bluetooth headsets simultaneously if you have viewers who want two different volume levels.

Does it have a ethernet connection?

Yes, the AU8000 features a LAN port allowing you to hardwire the TV to your network with an ethernet should you choose not to use the built in WiFi capabilities.

How many hdmi connections?

The AU8000 features 3 HDMI ports for connecting to external devices. HDMI 2 supports eARC for use when connecting to the latest audio devices.

Does it have hdmi 2.1?

Because HDMI 2.1 is a complicated spec, we hope that focusing on TV features will be more helpful to you when deciding on the best model for your usage scenario. The 43” AU8000 has 3 HDMI ports, all of which support Auto Low Latency Mode (ALLM) and Dynamic Metadata (HDR10+). “HDMI In 2” port further supports eARC. If you are looking for a TV capable of 4K@120fps (FRL), please consider the Q70A Series, which supports “FRL on HDMI In 4”.

What is the refresh rate?

The AU8000 features a native 60hz refresh rate with Samsung’s Motion Xcelerator technology. Action-packed movies, sports and games are smooth and crisp with minimized motion blur.

what is the distance between the feet on a 43” model?

The legs on the 43″ model AU8000 are 26.8″ apart.

What is the best width stand for 65 inch tv?

The legs for the 65″ AU8000 are spaced 42.7″ apart with a depth of 11.1″. You can use these measurements to choose the optimal stand for you and your environment.

does it have HBO max?

You can download the HBO Max app directly from the built-in App Store on the AU8000 TV.

can I use my Fire stick on this?

Yes, you can use your Fire TV Stick with the Samsung AU8000.

Does this model have a blue light filter setting?

there are a few setting you may want to adjust to tone down the blue light from your TV to reduce eye strain. (1) you may want to set your Picture Mode ‘Movie’ which is suitable for watching TV in a dark room or ‘Natural’ which reduces eye strain for a comfortable viewing experience, (2) you may want to select Warm 1 or Warm 2 in Settings > Picture > Expert Settings > Color Tone, and (3) you can lower the B-Gain setting in Settings > Picture > Expert Settings > White Balance.

Can hulu live run through this tv without a game console or roku?

Hulu Live is supported within the Hulu app on the AU8000 TV.

Will this fit on a 48” cabinet?

The 75″ AU8000 TV dimensions are 66″ x 39.5″ x 13.1″ (WxHxD) with the stand and 66″ x 37.8″ x 1″ without the stand.

Does this have a dvd player included?

Samsung 2021 TVs, including the 50″ AU8000, do not feature a built-in DVD player.

Does this tv have Bluetooth?

Absolutely! You can connect wireless headsets and other Bluetooth devices like speakers, keyboards, mice, and gamepads.

What is the refresh rate for 4K and what fps for the 65″ tv?

The AU8000 features a native refresh rate of 60hz with Samsung’s Motion Xcelerator technology for further motion enhancements.

Can this tv use an Xfinity cable card bc I need it for Tivo?

The 43″ AU8000 does not feature the ability to connect a cable card directly to it. The AU8000 features 3 HDMI ports, 2 USB connections, 1 Digital Optical Audio port, 1 LAN port, and 1 RF antenna connection.

will this tv reliably run when i install this on an outside covered lanai in central florida?

The AU8000 is not designed for outdoor use however this greatly depends on your environmental conditions. Be sure to contact an authorized Samsung service center for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, etc. The operating temperature is between 50˚F to 104˚F. Operating humidity is between 10% – 80%. Storage temperature ranges between -4˚F to 103˚F. Conditions falling outside these ranges may lead to serious damage to your TV.

How far are the stand feet apart, outside edge to edge?

They are 43″ apart

Is the 65′ au8000 bluetooth compatible? Wanting to get sound bar?

You can connect Bluetooth compatible soundbars and other Bluetooth devices like headphones, keyboards, mice, and gamepads.

Does the app store include youtube tv?

Yes it has Youtube TV available for download in the app search.

What should I do if my Samsung BN68 Series Smart TV does not operate normally?

If your TV does not operate normally, unplug it immediately and contact an authorized dealer or Samsung service center.

Can I use a non-VESA or non-specified wall mount to mount my Samsung BN68 Series Smart TV?

Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.

How should I provide proper ventilation for my Samsung BN68 Series Smart TV?

When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

Can I place my Samsung BN68 Series Smart TV on cloth or other materials that may be located between the TV and supporting furniture?

No, you should never place your TV on cloth or other materials that may be located between the TV and supporting furniture.

What should I do to prevent my Samsung BN68 Series Smart TV from falling?

Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall. You may need additional material such as wall anchors depending on the type of wall. Using the appropriately sized screws, firmly fasten a set of brackets to the TV. Install the TV near the wall so that it does not fall backwards.

Can I use anything metallic to touch the inside of my Samsung BN68 Series Smart TV?

No, you should never insert anything metallic into the open parts of this apparatus. This may cause electric shock.

How can I turn off my Samsung BN68 Series Smart TV completely?

To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

SAMSUNG BN68 Series Smart TV