Microsoft Surface Go 3 2-in-1 Portable Tablet/Laptop User Guide

Surface Go 3 2-in-1 Portable Tablet/Laptop
User Guide

Getting started

1. Plug in your Surface Go.
2. Press the power button.
3. Windows will guide you through the setup process. Choose your language preference, then connect to Wi-Fi.
4. Sign in with a Microsoft account.
   If you already have a Microsoft account, use it to sign in and you’ll be able to sync your settings and content across multiple devices.
   If you need to set one up, remember that you can use any email address.

For more information on the benefits of using a Microsoft account with Surface, visit microsoft.com/account.

For help with setup or troubleshooting, visit support.microsoft.com.

Windows Hello

If you haven’t already, set up Windows Hello using the integrated camera on your Surface Go.

1. Select the Start button, then select Settings.
2. Go to Accounts > Sign-in Options.
3. Under Manage how you sign in to your device, select Windows Hello Face > Set up, and then follow the instructions.

LTE connectivity

There are two ways you can use your Surface Go to connect to a mobile operator network.
Option 1: Use a nano-SIM card from your mobile operator.
Option 2: Use Surface Go’s embedded SIM (eSIM) and the Mobile Plans app to get a data plan from your current operator or buy a plan from a new one.

Option 1: Insert a nano-SIM card

1. Put the enclosed SIM ejector tool in the SIM card tray and push it to eject.
2. Put your mobile operator’s nano-SIM card in the tray and close it.
3. Go to the Start menu and select Settings > Network & Internet > Cellular.
4. To use your SIM, select Start > Settings > Network & Internet > Cellular. For Use this SIM for cellular data, select SIM 1.
5. On the taskbar, select the Network icon and make sure your mobile operator is listed.

Note: For help with your nano-SIM card or cellular service, contact your mobile operator.

Option 2: Use the embedded SIM (eSIM)

1. Make sure you have an internet connection the cellular network, and then follow any additional steps to get connected.

Note: For more help with using an eSIM, go to support.microsoft.com. Data plans may not be available in all countries or regions—please contact your mobile operator.

Battery health

All rechargeable batteries wear out with time. To maintain your battery health and performance, follow these tips:

• Once a month, let your battery drain below halfway before charging it.
• Avoid having your device plugged in 24/7.
• Store your device in a cool and dry environment.
• If you plan to store your device for a long time, charge the battery to 50% every six months.

To troubleshoot or learn more

Visit aka.ms/SurfaceGoHelp to learn more about your Surface Go.
If you’d like to learn more about Windows, visit aka.ms/WindowsHelp.
To learn more about the accessibility features of your Surface Go, go to the online user guide at aka.ms/Windows-Accessibility.

support.microsoft.com

References

• Surface Go help & learning
• Discover Windows accessibility features - Microsoft Support
• Windows help & learning
• Microsoft account | Sign In or Create Your Account Today – Microsoft
• Microsoft Support

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