Rinnai donsc10z71 brivis ice inverter outdoor indoor Owner’s Manual

Rinnai donsc10z71 brivis ice inverter outdoor indoor

WARNINGS AND IMPORTANT INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE.
Always comply with the following precautions to avoid dangerous situations and to ensure optimum performance. Failure to carefully read and follow all instructions in this manual can result in equipment malfunction, property damage, personal injury, and/or death. WARNINGS: WHEN IGNORED, CAN RESULT IN SERIOUS INJURY OR DEATH. CAUTIONS: WHEN IGNORED, CAN RESULT IN MINOR INJURY OR PRODUCT DAMAGE.

REGULATORY / INSTALLATION
This appliance shall be installed in accordance with:

Manufacturer’s Installation Instructions. Current AS/NZS 3000.

Local Regulations and Municipal Building Codes including local OH&S requirements. This appliance must be installed, maintained, and removed by an Authorised Person. For the continued safety of this appliance, it must be installed and maintained in accordance with the manufacturer’s instructions.

This appliance uses an R410A refrigerant. This appliance is heavy, use 2 people or a mechanical lifting device. Improper lifting may result in serious injury. Take care when opening or unpacking this appliance. Failure to do so may result in serious injury or product failure.

DO NOT modify the electrical wiring of this appliance. If the control power wiring is damaged or deteriorated then it must be replaced by an authorized person. Failure to do so may result in electric shock, fire, serious injury or product failure. DO NOT install the air conditioner on an unstable or nonlevel surface or where there may be a danger of it falling. It may result in death, serious injury, or product failure.

DO NOT install the outdoor unit where noise may cause a nuisance. DO NOT install the outdoor unit where it will be exposed to sea wind (salt spray) as this will reduce durability.

ACHIEVING OPTIMAL PERFORMANCE

For optimal performance ensure to use the air conditioner within the temperature ranges list to the right.

Using the air conditioner outside of these ranges, will activate certain safety protection features, that will affect the performance of the appliance.

WARRANTY EXCLUSIONS

Brivis product warranty excludes faults and failures caused by improper use and abuse; fair wear and tear; or failure to follow instructions regarding service and maintenance. It is very important that you maintain your appliance and have it serviced regularly. It is a condition of the warranty that you adhere to the maintenance and service requirements as set out in this manual.

Compliance with these requirements will prolong the useful life of your appliance and help ensure it operates efficiently. The “Service Maintenance Schedule – Ducted Air Conditioning Systems” on page 12 specifies specific items to be performed at prescribed intervals by qualified licensed technicians. The schedule should also be fully completed and retained as a record of who carried out the service, the date and actions taken.

IMPORTANT: Failure to carry out the requisite maintenance, servicing, and recording requirements may void your product warranty. Please refer to “Service Maintenance Schedule – Ducted Air Conditioning Systems” on page 12 and “Warranty” on page 14 for full details.

OPERATION

DO NOT let the air conditioner run for extended periods when the humidity is very high or when doors or windows are left open. As this may result in an excessive operational loading and lead to product failure. DO NOT cover or place articles on any part of this appliance. DO NOT touch, operate or clean the air conditioner with wet hands. It may result in electric shock or product failure.

DO NOT insert hands or other objects through the air inlet or outlet of the appliance it may result in electric shock or product failure. DO NOT place a heater or other heating appliances near this appliance, always ensure sufficient ventilation when using this appliance and a heating appliance at the same time. Failure to do so may result in product misoperation. Turn the main power off before cleaning. Failure to do so may result in fire, electric shock, or product failure.

DO NOT use solvents, abrasives or harsh detergent to clean any part or surface of this appliance or spray water or allow liquids to enter the indoor unit. The enclosure of the appliance and remote control can be cleaned using a soft, damp cloth and a mild detergent. NEVER touch the metal parts of the air conditioner when you remove the air filter. It may result in electric shock or product failure.

DO NOT leave flammable materials near the appliance. It may result in an explosion or fire. If there is excessive noise, smell or smoke coming from the appliance, turn the appliance OFF, isolate the power supply and contact a service agent. DO NOT operate the appliance if it has been submerged into water due to flooding, contact a service agent. Failure to do so may result in electric shock, fire, serious injury, or product failure.

This appliance is NOT intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. The air conditioning system is designed to achieve consumer comfort. It is not designed for commercial applications requiring a controlled atmosphere (i.e. computer rooms, food preservation, etc.)

DO NOT block the inlet or outlet of airflow. It may result in product failure. DO NOT drink the condensate water drained from the appliance. This condensate is not potable and may present a health risk if consumed. DO NOT expose people, animals or plants directly to the cold or hot discharge of the appliance. It may result in serious injury.

DO NOT mix the batteries for the remote control with other types of batteries or mix new batteries with used batteries. Failure to do so may result in product failure. STOP using the remote control if there is a battery fluid leak. DO NOT use an extension cord, manually extend the power cord, or connect other appliances to the same outlet as the air conditioner. Poor electrical connections, poor insulation, and insufficient voltage can cause a fire.

warning:

A NOTE ON ILLUSTRATIONS The illustrations used in this manual are for explanatory purposes only and the shape of your indoor unit may vary slightly from that which is shown in this manual.

OPERATION AND MAINTENANCE

Welcome to high-efficiency year-round comfort. Congratulations on your excellent choice and sound investment in a Brivis Dual Comfort Home System. Please also take the time to read the contents of this Operating Manual, register your product warranty and retain this document for future reference. Your new Brivis system represents both the latest in engineering developments and the culmination of many years of experience by one of the most reputable manufacturers of home comfort systems. Your new unit is among the most reliable home comfort products available today.

To achieve the performance and efficiency expected from your new system, please ensure the Installer is a qualified tradesperson, that the Installer has commissioned the unit and instructed you on its operation. To assure its dependability, learn about the operation of your system and the small amount of maintenance it takes to keep it operating at its peak efficiency. With minimal care, your Brivis system will provide you and your family with satisfying home comfort – both now and for many years to come.

warning:

Improper installation, adjustment, alteration, service, maintenance, or use, can cause explosion, fire, electric shock, or other conditions which may cause personal injury or property damage. Refer to this document or other accompanying manuals. For assistance or additional information consult Brivis, a qualified installer or authorised service agency. The qualified installer or agency should use only factory authorised components or accessories if and when servicing this product.

To better protect your investment and to eliminate unnecessary service calls, please familiarise yourself with the following:

• Your ducted system should never be operated without a clean filter properly installed. Plan to inspect the filter periodically. A clogged filter will increase operating costs and shorten the life of the unit. Supply-air and return-air registers (grilles) should not be blocked or obstructed. Restricted airflow lessens the unit’s efficiency and life span.
• Outdoor (condenser / compressor) units must have unrestricted airflow. Do not cover the unit, lean any thing against it, or stand upon it. Do not allow grass clippings, leaves, or other debris to accumulate around or on top of the unit. Maintain a minimum of 300mm clearance between the outdoor unit and tall grass, shrubs, vines etc.
• Your Thermostat / Controller is the control centre for your system. Please familiarise yourself with its specific operation, as the information following is of a general nature.
• Attempting to control the system by other means – for instance, switching the electrical supply power ON and OFF, may cause damage to the unit.
• Thermostat ‘jiggling’ causes rapid-cycling, which is potentially dangerous to the compressor and may blow the protective fuse or circuit breaker device at the mains power supply. Do not adjust the temperature on the thermostat for any reason for at least five (5) minutes after the compressor has shut off.
• You may find that you can maintain greater personal comfort by running the FAN continuously. ‘Air pockets’ can form due to the structure of the building, placement of registers etc. These air pockets may create cool or warm spots. Continuous FAN operation helps minimise any temperature differences.
• Systems equipped with electronic air cleaners or humidifiers accessories offer the added benefit of having the air continuously cleaned year round, and humidified during the winter season.
• Your system removes humidity from your home during the cooling season. The Indoor unit has a (primary) condensate connected to your drainage system; but an overflow (secondary) drain should also be installed. If water is observed in the overflow drain – it may be clogged, and your installer or Brivis should be contacted for inspection.

OPERATING YOUR SYSTEM

The operation of your systems is controlled by the indoor Thermostat / Controller. Simply adjust the Controller to maintain the indoor temperature at the level you select, subject to it being within the design conditions of the system. Typical setting is 20°C for Cooling comfort. This System will automatically modulate the outdoor unit capacity in response to the demand of the conditioned space, to help ensure rapid cool down times, as well as providing more constant temperature control. Please refer to the Operating Instructions accompanying your Thermostat / Controller.

COOLING CYCLE

When operating in the COOL mode, your system will run until the indoor temperature is lowered to the level you have selected (within design conditions). On extremely hot days, your system will run for longer periods at a time and have shorter ‘off’ periods than on moderate days. The following typical conditions add extra heat and/or humidity to your home causing your system to work longer to maintain comfortable conditions:

Entrance (external) doors are frequently opened & closed| More than the usual number of people
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Operating laundry appliances or running showers| Window furnishings open on sunny side of home
More than the usual lights or electrical appliances operating| System operating at or outside the original system

design conditions as specified by your Installer

ZONED SYSTEMS

Some home comfort systems are designed to operate on a zoned basis only – i.e. they are not designed to heat and or cool the entire home or space at one time. Generally, a zoned system will be designed by your Installer for your specific requirements. Your particular zoning configuration and the basis of design should be specified and detailed by your Installer. With zoned systems, always observe the following:

•  The Return Air grille(s) are generally in the ‘Common Zone’, and need to be part of the conditioned space at all times.
• Close off all doors to areas that are not being conditioned – i.e. effectively isolate unconditioned spaces.
• Set your zoning configuration with your zone controls before starting your Brivis system.
• Do not attempt to shut down more zones than the minimum as specified by your installer, as this may lead to system shut down.
• Do not attempt to heat or cool more zones than the maximum specified by your installer as this will prevent the system from being able to maintain design conditions.
  NOTE: The type of zoned system you have will have been specified by your installer. This should include information on the total number of zones, the minimum and maximum number recommended to operate at one time to maintain design conditions, and the actual design conditions (Indoor Temperature Control settings at specified Outdoor Ambient conditions for both Heating and Cooling).

CARE & MAINTENANCE

CUSTOMER CARE PROGRAM

Please ensure you register your product warranty on line at brivis.com.au. The Brivis Customer Care Program is designed to help you get the most out of your new system. Service and maintenance in accordance with the Service Maintenance Schedule on page 12 is essential in ensuring the prolonged useful life of your system, and help ensure it operates at optimum efficiency. We may contact you before each winter or summer season with preferential offers for preventative maintenance services which will keep your Brivis system in great condition.

warning:

Service maintenance is not covered under warranty and is a chargeable service. All units must have safe and reasonable access and be installed in compliance with the installation instructions supplied with the unit. Some installations may require two service personnel to attend, in accordance with Health and Safety requirements. Also note that all refrigerated air conditioning systems have air filters that require regular inspection and cleaning. Please refer to “Cleaning the Air Filter” on page 8.

PERFORMING ROUTINE MAINTENANCE

• TURN OFF THE POWER BEFORE YOU PERFORM ANY MAINTENANCE; OTHERWISE IT MAY CAUSE ELECTRIC SHOCK. ALTHOUGH SPECIAL CARE HAS BEEN TAKEN TO MINIMISE SHARP EDGES IN THE CONSTRUCTION OF YOUR UNIT, BE EXTREMELY CAREFUL WHEN HANDLING PARTS OR REACHING INTO THE UNIT. Do not use water to clean the inside of the indoor unit. This can destroy insulation and cause electrical shock. DO NOT use chemicals or chemically treated cloths to clean the unit.
• DO NOT use benzene, paint thinners, polishing powder or other solvents to clean the unit. They can cause the plastic surface to crack or deform. NEVER use water that is hotter than 40°C when you clean the front panel. It may cause deformation or discolouration.

With proper maintenance and care, your Brivis system will operate economically and dependably. Maintenance can be accomplished easily by referring to the following general directions. However, before performing maintenance, consider these important safety precautions:

CLEANING THE AIR FILTER

The air filters require inspection and cleaning at least every two weeks. Consult your installer for location of filters on ducted systems.

A dirty air filter will reduce the efficiency, effectiveness and air quality of your system. Failure to clean the filters regularly can also cause condensation to form and drip from the indoor unit when operated in cooling mode during humid conditions. For replacement filters, please contact Brivis.

CLEANING THE OUTDOOR UNIT

The outdoor (condensing) unit draws air into the unit and dissipates it away from the appliance. Periodic inspection is required to ensure vegetation has not grown around the unit (plants, weeds etc.). The cabinet should be kept clean and have the recommended clearances maintained. Ensure the discharge air is free to dissipate and under no circumstances recirculates back into the unit. Ensure there is no water build up (including from condensate drain) on or around the unit.

warning:

Any unit repairs, maintenance and cleaning of the outdoor unit should be performed by an authorised dealer or licensed service provider.

GENERAL MAINTENANCE
Maintenance – For Prolonged Periods of Non Use
If you plan not to use your air conditioner for an extended period of time, do the following.

• Clean all filters
• Turn ON Fan function until unit dries out completely
• Turn off the unit and disconnect the power
• Remove batteries from remote control.

MAINTENANCE – PRE-SEASON INSPECTION
After long periods of non-use, or before periods of frequent use, do the following:

• Check for damaged wires
• Clean all filters
• Check for leaks
• Replace batteries
• Make sure nothing is blocking all air inlets and outlets of both the indoor or outdoor units.

CHECKING THE AIR FILTER

• Filters are supplied and fitted by your installer and are not part of the Brivis system. A dirty air filter will cause excessive strain on the compressor and fan blower motor. This can cause the compressor to overheat and automatically shut down. In the extreme, the components will fail and will need to be replaced.
• To avoid inefficient or failed operation of your unit, CHECK THE FILTER AT LEAST EVERY 2 TO 4 WEEKS.
• Replace filters(s) when necessary, or clean them if they are the reusable type. Disposable filters should be replaced by similar, new filters of the same grade and dimensions.
• Reusable (permanent) type filters should be washed in a solution of cold to tepid water and very mild detergent, then rinsed and thoroughly dried. THE FILTER MUST BE COMPLETELY DRY BEFORE BEING REPLACED.
• To avoid prolonged shut-down of your system while a filter is being cleaned, you may wish to have an extra filter on hand. This would allow you to rotate between the two with minimal downtime for your comfort system. Extra filters are available from your Installer or a Brivis Spare Parts outlets.
• Should you have any questions about the removal and/or cleaning of you filter(s), please contact your Installer for assistance.
• If grass clippings, leaves, shrubbery and debris are kept away from the Outdoor Unit, minimal care should be sufficient to keep the system functioning properly. However, if the outdoor coil becomes dirty, use a soft brush or vacuum and soft brush attachment to clean the exterior surface. If dirt is trapped deep within the coil, contact your Installer or Brivis for service.

UNIT SUPPORT

• The Indoor Coil Unit (FCU) should be located in a position and in such a manner as specified in the Installation Instructions. The FCU should be maintained at a position that ensures condensate drainage from the unit. In an attic space, ideally the unit will be easily and safely accessible from the ceiling access panel, have a suitable catwalk and platform, and if necessary a service light.
• The Outdoor Condensing Unit (CDU) requires adequate support to ensure it is level.

NON–BRIVIS FIELD-SUPPLIED ACCESSORIES

Your home comfort system may include field-supplied accessories that do not form part of this regular maintenance cycle. These may include: ductwork, fittings, filters, grilles, zone motors, auxiliary heaters, third-party controls and other non-Brivis-supplied items. These items may also require attention in accordance with the Original Equipment Manufacturer’s (OEM) recommendations.

Your installer can provide details in this regard, and should be consulted for any warranty or service matters for these items. Whilst they are an integral part of your home comfort system, these non-Brivis items are not covered by your Brivis Product Warranty. Third-party controls and zoning systems that interfere with the correct operation of your Brivis system, and any consequential damages to Brivis equipment as a result of such incorrect operation, will not be covered by Brivis Warranty.

SAVE A SERVICE CALL

If problems persist contact a local dealer or your nearest customer service center.
Provide them with a detailed description of the unit malfunction as well as your model number.

protection feature that prevents the unit from overloading The unit cannot be restarted within three minutes of being turned off
The unit changes from COOL/HEAT mode to FAN mode| The unit may change its setting to prevent frost from forming on the unit Once the temperature increases, the unit will start operating in the previously selected mode again
The set temperature has been reached, at which point the unit turns off the compressor The unit will resume operation when the temperature fluctuates again.
The indoor unit makes noises| Water flowing noise, This is the sound of refrigerant flowing inside the indoor unit and is normal
Both the indoor unit and outdoor unit make noises| Low hissing sound during operation: This is normal and is caused

by refrigerant gas flowing through both indoor and outdoor units.

Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction
The outdoor unit makes noises| The unit will make different sounds based on its current operating mode
SYMPTOM| CAUSE
The unit emits a bad odour| The unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc), which may be emitted during the operation
The unit’s filters have become moldy and should be cleaned.
The fan of the outdoor unit does not operate| During operation, the fan speed is controlled to optimise performance
The air conditioner stops running| Check power supply
If a power failure has occurred Turn off the air conditioner when a power failure occurs When the power is restored, wait 3 minutes, and then turn on the air conditioner
Check the air conditioner has not been turned off automatically by a programmed off timer Press the power button on the remote control
Circuit Breaker tripped or fuse blown Reset or replace, if problem persists contact Brivis
Timer is activated Turn timer off
The air conditioner does not generate cool air| Air is not circulating properly Make sure that there are no curtains, blinds or furniture blocking the front of the air conditioner
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The air filter is dirty. Clean the air filter once every 2 weeks. See “Cleaning Air Filter” for more information.
The room temperature is too high In summer, it may take some time to cool indoor air In this case, select the turbo cool operation to cool indoor air quickly
The FAN ONLY mode of operation is selected In this mode, air blows from the air conditioner without cooling or heating the indoor air  Switch the operation mode to the cooling, heating or auto
The air inlet or outlet of either unit is blocked Turn the unit off, remove the obstruction and turn it back on
Doors and windows are open  Make sure that all doors and windows are closed while operating the unit
Excessive heat is generated by sunlight  Close windows and curtains during periods of high heat or bright sunshine
Too many sources of heat in the room (people, computers, and electronics etc) Where possible reduce the amount of heat sources
Low refrigerant due to a leak or after long-term use, contact Brivis

WHEN TO CALL FOR SERVICE

• The power cord is damaged or abnormally warm
• There is a burning smell coming from the unit
• The unit emits loud or abnormal sounds
• When operated if a circuit breaker (safety, ground) is thrown or a fuse is blown
• Water leaks from the indoor unit even when the humidity level is low
• Parts are ejected out of the unit
• Foreign objects fall into the unit
• If the unit has been exposed to flooding.

DO NOT ATTEMPT TO FIX THESE YOURSELF!
TURN OFF THE AIR CONDITIONER & CONTACT BRIVIS.

SERVICE MAINTENANCE SCHEDULE – DUCTED AIR CONDITIONING SYSTEMS

Your Brivis Air Conditioning System should be maintained annually after the date of installation by a qualified licensed technician in accordance with the Schedule below. Failure to do so during the product warranty period may void your warranty. This periodic service and maintenance will prolong the useful life of the unit, and help keep it running safely and at optimum efficiency.

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Service Company / Technician| | | | | |
Ambient Temperature at CDU (°C)| | | | | |
ELECTRICAL
Wiring, Electrical connections| | | | | |
Fan Motors| | | | | |
Capacitors (if Applic)| | | | | |
Printed circuit boards| | | | | |
MAJOR COMPONENTS
Outdoor unit clearances| | | | | |
Outdoor unit condensate tray| | | | | |
Outdoor unit condensate drain| | | | | |
Outdoor unit fixing| | | | | |
Indoor unit clearances| | | | | |
Indoor unit condensate tray| | | | | |
Indoor unit condensate drain| | | | | |
Refrigerant charge| | | | | |
Refrigeration connections| | | | | |
Fan assemblies| | | | | |
CONTROLS| | | | | |
Thermostat(s)| | | | | |
Zone Controls (If Applic)| | | | | |
SYSTEM OPERATION
Sequence of operation| | | | | |
Return Air Temp – Cooling/ Heating| oC| oC| oC| oC| oC| oC
Outlet Air Temp – Cooling / Heating| oC| oC| oC| oC| oC| oC
Outdoor unit – Liquid line pressure| kPa| kPa| kPa| kPa| kPa| kPa
Outdoor unit – Suction line pressure| kPa| kPa| kPa| kPa| kPa| kPa
Zone Operation (If Applic)| | | | | |
**GENERAL INSTALLATION-RELATED AND 3rd PARTY COMPONENTS (NOT BRIVIS PRODUCTS)

Ductwork and fittings| | | | | |
Return Air grille & filters| | | | | |
Airflow through system| | | | | |
Refrigerant pipework| | | | | |
Safety tray| | | | | |
Zone motors| | | | | |
CONSUMABLES **
Capacitors| | | | | |
Filters| | | | | |
Batteries (If applic)| | | | | |

• Installation and other field-supplied components are not covered by Brivis Product Warranty. These include, but are not limited to, control wiring, ducting, return air filter(s) grille, register, diffuser, zone motors, controls/thermostats, pipework, fabricated or added components and refrigerant gas and electrical connections to the appliance. These should be inspected as they can affect the performance, reliability and safety of the system.

** Units contain consumable items that may require periodic replacement and are not covered by Brivis product warranty (e.g. filters, capacitors and batteries)

ACTION CODES
Inspected – Working Correctly – No Action Required| Adjusted Part| Cleaned Part| Replaced Part| Repaired Part| Referred to Installer
ü| A| C| R| RP| RI

WARRANTY

The terms listed below shall have the following meanings:

“Authorised Service Representative” means an independent service contractor authorised by Brivis or Brivis service personnel

Brivis” means Brivis Climate Systems Pty Ltd ABN 64 096 079 088 and any related company

“Certificate(s)  of  Compliance” means  certificate(s)  issued  by licensed  personnel  including  plumbers, refrigeration mechanics, electricians or other relevant trades people to certify that any prescribed works comply with applicable regulatory requirements

“Certificate(s) of Occupancy ” means certificate(s) issued by the local council which certifies that a home can be occupied

“Installation Site” means the site at which the Product is originally installed

“Normal Business Hours” means 8:30am to 5:00pm week days excluding public holidays

“Operating Instructions” means the user manual or other documentation which provides detailed instructions on the proper operation and maintenance of the Product

“Other Applications” means any Product used for non-Residential and Light Commercial Applications Other Applications may include but are not limited to factory, IT/Server room, telephone exchange, processing area (eg bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a nursery) and any Product which has been installed, for whatever purpose as a retrofit component to an existing system.

“Purchaser” means the end user of the Product, the person named as owner in the Warranty certificate, the holder of the Proof of Purchase or the holder of a property transfer document where the Product is included as part of the chattels

“Product” means the equipment purchased by the Purchaser and described in Section 2 of this document 111 “Proof  of  Purchase” means  a  Tax Invoice  or  Receipt  in  respect  of  the  Product  In  the  case  of  new constructions, a Certificate of Occupancy or a Certificate of Compliance that details the date of installation or commissioning will suffice.

“Qualified  Installer” means  the  qualified  installation  contractor who  is  responsible  for  performing  the installation work in the manner prescribed by local and statutory regulations, including compliance with any relevant Australian Standards, and to Brivis specification.

“Residential & Light Commercial Applications” means any Product for use in both residential and light commercial applications. For example, homes, offices, hotels, apartments, nursing homes, hospitals, health care premises, shopping centres, retail stores where the Product is solely used for purpose of human comfort under standard operating conditions

TERMS OF WARRANTY
Subject to the Terms of Warranty set out in this document, effective from the date of purchase by the Purchaser, the Product is warranted to be free from defects in materials and factory workmanship for the period set out in the table below:

Brivis will determine in its sole discretion, which classification the Product fits into and the corresponding Warranty that shall apply.

An Authorised Service Representative will repair or replace, at its option, the Product or any part of the  Product that its examination shows to be defective. The repair or replacement shall be performed during Normal Business Hours by an Authorised Service Representative. Repair by persons other than an Authorised Service Reprecsentative may void the Warranty.

CONDITIONS OF WARRANTY
The Purchaser may only obtain the benefit of the Warranty if the Purchaser: a) maintains and services the Product in accordance with the instructions set out in the service section of the relevant Service or Owner’s Manual; b) complies with clause 7 below (titled “Purchaser’s Responsibilities”); c) notifies Brivis within 30 days of a defect developing, that a claim is being made under this Warranty; and d) provides, in support of the claim made under this Warranty, a Proof of Purchase.

EXCLUSIONS
This Warranty does NOT cover:

•  damage, problems or failure resulting from improper operation and/or inadequate maintenance by the Purchaser (refer to Purchaser’s Responsibilities section below);
• damage, problems or failure resulting from improper or faulty installation. The Product must be installed by a Qualified Installer in accordance with applicable regulations. Where applicable, Certificate(s) of Compliance must be obtained by the purchaser from the Qualified Installer and presented it to the Authorised Service Representative;
• damage, problems or failure by factors external to the Product including, but not limited to, faulty or poor external electrical wiring, incorrect or faulty power supply, voltage fluctuations, over voltage transients or electromagnetic interference, inadequate or faulty gas, drainage services, or water services, including water pressure, and nonpotable water;
• damage, problems or failure caused by acts of God, fire, wind, lightning, flood, storm, vandalism, earthquake, war, civil insurrection, misuse, abuse, negligence, accident, pests, animals, pets, vermin, insects, spiders or entry of foreign objects or matter into the Product such as dirt, debris, soot or moisture;
• damage, problems or failure caused by weather including, but not limited to, hail, salt or other corrosive substances;
• A product which has been installed in a portable or mobile building, structure or application including, but not limited to, a caravan or boat;
• A product which is being re-installed at a location other than the original site;
• any consumable item supplied with the Product including, but not limited to, an air filter, battery, fan belt, igniter or cooler pad;
• installation of third-party components that may be attached to the Product. These include, but are not limited to, control wiring, ducting, return air filter(s) grille, register, diffuser, zone motors, controls/thermostats, pipework and fabricated or added components. These items remain solely the responsibility of the Qualified Installer;
• installations where electrics/electronics may be subjected to moisture/chemicals (e.g. swimming pools or nurseries);
• any repair, which is needed as a result of an accident, misuse, abuse or negligence;
• Product that is utilised in an environment (indoor and outdoor) outside its specified operating range;
• and fair wear and tear to the Product.

LIMITATIONS

Product fitness for purpose and overall system design, sizing and application are not the responsibility of Brivis. This includes but is not limited to the heat load calculations, airflow and system balancing.

This Warranty does not apply to any Product installed at an Installation Site which is outside Australia or New Zealand.

Except where inconsistent with the purchaser’s statutory rights and the rights given by this Warranty, all of  the warranties and all liabilities of Brivis for any direct, special, indirect or consequential loss or damage, any damage or expense for personal injury or any loss or destruction of property arising directly or indirectly from the use or inability to use the Product or any of its parts and servicing the Product, are expressly excluded.

TRAVEL, TRANSPORT & ACCESS COSTS
The Purchaser must pay freight charges, in-transit insurance expenses and travelling costs for repairs/  replacements under this Warranty, that are required to be performed 100km or more from the nearest Brivis branch or Authorised Service Representative.

Subject to clause

Brivis will pay freight charges, in-transit insurance expenses and travelling costs for  repairs/replacements that are required to be performed less than 100km from the nearest Brivis branch or Authorised Service Representative. In this circumstance:

•  Brivis will arrange for such repairs/replacements and make any payment directly to the third party to provide the freight, in-transit insurance or travel services; or
• If Brivis considers appropriate, it will authorise the Purchaser in writing to pay for the relevant freight charges, in-transit insurance expenses or travelling costs and then, upon provision by the Purchaser to Brivis of a tax invoice showing those costs have been incurred, reimburse the Purchaser for such costs which are within the terms of the authorisation. If the Purchaser pays for the relevant freight charges, in-transit insurance expenses or travelling costs without written authorisation from Brivis, Brivis will not reimburse the Purchaser for such costs.

The Purchaser must pay all costs and expenses in respect of:

• making the Product accessible for service. For example, restricted access or working at heights, or the labour cost for an additional person due to OHS requirements;
• providing a safe working environment for installation, service, maintenance or repair of the product;
• any surcharge applicable in respect of supplying replacement parts outside Normal Business Hours; and
• any other costs and expenses in relation to claiming the Warranty that is not covered by clause

PURCHASER’S RESPONSIBILITIES
The Purchaser must operate and maintain the Product in accordance with the Owner’s Manual and service maintenance schedule, including conducting an appropriate number of services to the unit during the Warranty period, based on usage and the usage environment including but not limited to;

• regularly cleaning the air filter(s) and replacing them where necessary;
• replacing expired batteries or other consumables as required;
• ensuring that the condensate drain is kept clean and clear of obstructions;
• ensuring that outdoor units have unrestricted airflow and adequate clearances;
• ensuring that additional corrosion protection is applied to the Product if it is installed in a corrosive environment, for example, close to the sea.

STATUTORY RIGHTS

The benefits given by this Warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the Warranty relates. 8.2 Australian purchasers have their benefit of statutory rights and nothing in these terms of Warranty has the effect of excluding, restricting or modifying those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

BRIVIS Australia Pty. Ltd. ABN 64 096 079 088 Head Office 61 Malcolm Road
Braeside VIC 3195

Product Sales and Service – National
Phone: 1300 555 545 Fax: 1300 555 655 Technical Helpline and Spare Parts
National (Mon-Fri 8am – 5.30pm EST)
Phone: 1300 555 545 Fax: 1300 300 141 *Cost of a local call higher from mobile or public phones. E-mail: enquiry@rinnai.com.au For further information visit: www.rinnai.com.au 

Brivis has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on your Brivis appliance. If your appliance requires service, please call our National Help Line. Brivis recommends that this appliance be serviced once a year.

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