JOHN HARDY Women’s 5mm Chain Bracelet with Black Sapphire Clasp User Manual
- June 1, 2024
- JOHN HARDY
Table of Contents
JOHN HARDY Women’s 5mm Chain Bracelet with Black Sapphire Clasp
Specifications
- Brand: John Hardy
- Repair Location: Bangkok, Thailand
- Repair Time: 6-8 weeks
- Customer Service Contact: 1-888838-3022
Repair Instructions
If your John Hardy jewelry needs repair or refurbishment, follow these
steps:
- Email repair@johnhardy.com or call 1-888838-3022 to request a repair.
- Provide necessary information for the repair request.
- Receive a service order number and packing slip from the team.
- Print and include the packing slip with your jewelry when sending it for repair.
- Pack the jewelry securely to prevent damage during transit.
- Note the service order number on the shipping label and insure your package.
- Ship your jewelry to the U.S. Customer Repair Shipping Address provided.
Warranty Information
If your piece is within the last 12 months, it may be covered under
warranty:
- Warranty covers repairs for damages not due to normal wear and tear.
- Warranty does not cover lost or stolen items, accidental damage, or tarnishing over time.
FAQ
Q: How long does a repair typically take?
A: Repairs usually take between 6 and 8 weeks from the date your items are
received.
Repair Instructions & Customer Service Information&
Warranty Information
Repairs
Should your John Hardy ever need repair or refurbishment, our team of artisans
are available to help.
Our jewelry is repaired in Bangkok, Thailand, and repair work typically takes
between 6 and 8 weeks from the date your items are received. Once received,
our artisans will evaluate your piece (which may take up to two weeks), after
which we will contact you to discuss additional details or service fees prior
to beginning work on your item. Once your repair is complete, your jewelry
will be shipped back to you with tracking provided via email.
Repair Instructions
To send in your John Hardy jewelry for repair, email us at repair@johnhardy.com or call 1-888-
838- 3022. Please provide the following information when requesting a repair:
- Full Name
- Contact Number
- Shipping Address
- Receipt (for warranty coverage if purchased within the last 12 months)
- Style number (if available) or take a clear picture of the item to help with style identification
- Detailed description of the repair
- If the item ever been resized or modified (Y/N); if yes, please specify details.
Upon receipt of your inquiry, our team will reach out to provide you with a
service order number to reference when tracking your repair, as well as a
packing slip to include with your item(s).
Print the packing slip provided and include it, along with a copy of your
receipt if purchased within the last 12 months, with your jewelry. Pack
jewelry securely to prevent damage during transit. Please note, we do not
return your item(s) in their original packaging, so keep any jewelry pouches,
cleaning cloths, boxes or other items you may want returned.
Please make sure to note your service order number on the shipping label. We
also recommend insuring your package and keeping a copy of the tracking number
for your records.
**U.S. Customer Repair Shipping Address***
JHU Inc c/o Fashion Distribution Services Inc.
- 34 Engelhard Ave.
- Avenel, NJ 07001
Attention: Repair Department (Service Order #)
*Customers outside the United States please contact repair@johnhardy.com directly for instructions on sending item(s) in for repair.
Warranty
If your piece was purchased within the last 12 months, it may be covered under warranty and will be repaired at no cost to you. Our warranty covers repairs for damages that should not normally occur during normal wear and tear, including:
- Mechanism flaws (clasp, hinge, bale)
- Broken earring posts or clips
- Chain damage
- Missing or loose gold dots or pavé stones
Please note, the John Hardy warranty does not cover lost or stolen jewelry,
accidental damage or negligence, natural tarnishing that may occur over time
or purchases made from an unauthorized retailer.
If your repair is not covered under warranty, we will evaluate your piece and
provide a quote for the requested repair. Should you choose not to proceed
with the repair, you will be charged a $30 return shipping fee.
If you would like to determine if your repair is covered under warranty prior
to sending in your piece, please contact our repair team at
repair@johnhardy.com and provide images of the
item in question, along with your receipt.
For further assistance, please contact Client Care by phone at
1-888-838-3022 or email us at
repair@johnhardy.com